Had an issue accessing the My Verizon app for a few months. I was always able to pay the bill but never able to log on the app. With that being said, I called Verizon customer service over the phone and was given the run around. With my frustrations building I decided to head to the store for a solution. Within, a minute of telling Kaley my problem she was able to come up with a solution and assisted with getting me access into the My Verizon app.

These individuals have a wonderful demeanor and go out of their way to make it right.

Very neat and tidy well organized and customer service was great and the guy that helped me was very knowledgeable and helped me find the best deal!!!!

Worst customer service experience Ive ever had.Seriously considering changing wireless providers.

They were so very friendly but I love going in to Brandon all the time he always helps us with all of our questions and is so helpful on things I dont understand. He helped get us great deals and better phones to. We will continue our business with Verizon as long as we always deal with Brandon.

We had a horrible experience on Friday with the Verizon store in fort dodge! Going on Monday and still no service on our phones! We went in after hearing “get an iPhone 13 on us” and they said nothing till December. Ok. So we got different ones and felt very rushed! They didn’t even activate our phones but said they will charge for activation fees. I’ve been trying to get through to Verizon for 3 days now and still can’t get through! Been on customer service now for over 35 minutes and nothing. So now we have to sit with two phones not activated till we get back to fort dodge!🤦🏼‍♀️

Stopped in to have them put on a new screen protector for my smartphone. They were very cordial and accomplish that task with ease.

Drew met me at the door and had me fixed and out the door in 5 min. Very nice and sharp young man.

Drew has exceptional customer service skills and is very attentive to the customers needs.

Worst store and management I have ever experienced. Its like you are inconveniencing them to want to spend your money there. No thanks! Having just moved here from Texas Ill keep the TMobile I have and put up with that before Ill give money to this place! -5 star rating!

Went to your Fort Dodge store, and Luke was so friendly, helpful and knowledgeable. Helped me with my elderly mothers phone problem! Such a nice guy!

Just like all the others only worried about selling new not fixing or helping with problems

They said it would come either Monday or Tuesday still has not arrived at my house I’m very disappointed rn

I stopped in twice recently...although website says they are open, the door is locked.So I made an appointment for 1:00 Sunday May 30th. Got a reminder etc. Got there at 12:45, no cars around, confirmed I was there and received a message to wait for them to tell me to enter....at least 8 cars pulled up and tried the door while I waited, I waited 20 minutes past my appt and left. You can not get anyone to answer the phone either.

No help what so ever my ELD quit working and associate had no idea what he was doing and had 4 people come in behind me and he helped every one of them and made me wait SUCKED

Usually this location is very busy and the wait is very long. Today it was super fast I was in and out and he was super helpful! They dont seem to carry a lot of accessories for cell phones, unless its an iPhone, I wasnt actually able to get a screen protector for my phone today.

They have help problems, I think I know more then the help there does.

Was told we could get a better deal online by one of the fort dodge employees so we did and the new phone wouldnt show up on their end spent 2 hours in the parking lot for them to tell me they cant figure it out so spent 4 hours on the phone being transferred around and on hold then hung up on for them to cancel the order and reorder the new phone saying it will be ready for curbside pick up and still not showing up on their end and another hour in the parking lot for them to tell me they dont know what to do so again 4 more hours on the phone and will be shipped to the house and confirmed through the Verizon store that it was coming today by UPS and they gave the tracking number... Few hours later tried tracking the phone to find out they shipped it to somewhere in Texas.So calling the Verizon company is a waste of time if they dont know how to help you they pass you off on the calling then hang up on you after being on the phone/on hold for hours.Very disappointed 😡

Jordan was very knowledgeable and answered my questions. Thank you!

Problem not solved. She was not much of a help

Customer Service....not so much. Been a verizon customer for over ten years. But was disappointed recently. Had appointment for delivery of new phone, showed up on time,...was told after a ten minute wait, the phone that was ordered didnt arrive. They surely could have known this 30 minutes before my appointment

Horrible customer service. We got phones there end of October & have had constant issues with both our phones dropping Wi-Fi connection. At first we blamed our internet provider, but then realized it was only happening on our phones by this time our 14 day period was up.(also having internet provider out checking things their end). Countless visits to store, calls customer service, tech coach/ tier 2 . Was told by customer service/ tech coach to replace SIM cards local store refused to replace SIM cards. Only solution theyd offer was send my new phones in for warranty & get refurbished ones with not as good batteries, etc. Ran in circles of try this,turn phone airplane mode on/ off. I have physical proof that its only happening on vzw phones,they dont care!!!!

Curb side pickup was great, very helpful staff

Adam was great to work with! So helpful and got done what talking with a business account specialist for over an hour couldnt!

Excellent in their knowledge and helpfulness.

The last few times that I have tried calling to speak to someone, they answer the phone, don’t even say hello or anything, and just hang up.Went up to the store to figure out why my Phone wouldn’t back up or update someone told me to call I-800 number for Apple, without even looking at it. Still won’t let me update after months on end.

Excellent service!

The staff here is top notch. They are very knowledgeable and take interest in what is important to their clients. They listen to concerns and take time (even on their day off) to make sure your needs are met. I had a question with a Bill and Will took it on personally and kept in contact with me on his days off to make sure things were progressing and that my questions were answered fully and satisfactorily. Great Personal Service.

Horrible place of business

We had a terrible sales rep. I think its because they were closing in less than an hour and he didnt want to do anything. It definitely turned us away from starting a plan with them

Horrible service!!! I went to the store to change my mobile number, they said it it will charge me 20$. I said go ahead and change my number. Then they said its better if you call customer service. They have no idea what they are doing. All they want is to get rid of the customers by misguide them.

GREAT SERVICE AND HELP 💜

This store has helped me many times. Always someone ready to listen, talk & solve your problem or question. They speak to you the minute you walk in the door. Very attentive & helpful. Great staff. 😊

The young lady who helped me in the store was awesome Im trying to set up a CradlePoint for a client of mine. I called the sales people from Verizon a Shane and a Tom and got no response. Or no call back. Not very happy with those people glad the young lady in the store could help me. I do believe that if sales people are selling something they should have an idea what theyre selling and possibly the people who are setting it up might want to know how to set it up.

Adam did a great job in switching my phone over.Hes good!

I love the help I get at Verizon. My daughter has NO patience!!! She is easily frustrated. Stop by and ask a question and they got her on the right track. Thanks Verizon.

Smells nice. Great service, comfortable environment. Very nice and helpful employees. Very insightful people -Jordan & Asia, that is.

I had great help with Drew Arends with Verizon! He made things go smooth and fast!

Worked with Drew. He was awesome, helped me alot answered all questions. I will recommend my friends to him. He was the only one that was friendly and smiled. Thanks Drew.

Friendly, knowledgeable, plus we are enjoying the service provider switch which gives us better area coverage!

I was greeted at the door and door was opened for me. The person that helped me named Asia made my visit top notch. I will be asking for her next time I go to Verizon

I am impressed with how quickly you are addressed when walking in the door. If they are busy they take your name and keep you posted on how long it may be. I preordered my item online and walked out with another item I wasn’t planning on getting. Lol, great staff. And super helpful!

The people were helpful

I got my phone from here

Takes forever to be waited on, then takes forever to do what you went in for. I was there over an hour before anyone could help me. Some of their staff are very uneducated regarding phones, Verizons policies, etc. Fortunately there are a few employees that are actually helpful. Have never had much luck going to that particular Verizon store. Wont stop there again.

I had broken my phone but had insurance so I thought no big deal. When I got there they told me it was gonna be $82 for the same phone replacement & 3 day wait. That was it. Went to straight talk

I stopped to get my grandma a tempered glass screen protector and we bought it and they helped put it on for us and it looks great.

Awesome people :)

Just did online sigh up stuff i could do on my own and didnt answer any questions i asked

My wife passed 3 mo. Ago. Keep getting a credit on her phone. Wanted to put it on mine .They said I would be getting a check.They were very friendly. Thank you.

Very patient and helpful people endeavoring to solve issues with challenging complex devices.

Drew is really helpful and knows what hes doing!

The employees just dont seem to be concerned with helping the customers. The store is usually extremely busy and after long waits to even talk to anybody they seem uninterested. The manager, Kyle seems to have had even less training in customer service as he would rather disconnect your service while using a condescending tone with you than actually help you to find a solution to your problem. I would definitely recommend the Verizon store in the mall over this store, they are very friendly and helpful and you feel like they actually have time for you.

Brandon helped me awesome service and product knowledge good thing he works for the right team

The people at Verizon are very knowledgeable about their products. Always have tremendous service.

Clean and modern store layout. Many floor models on display to check out. The only star off is because sometimes you can expect to wait up to an hour when it gets busy.

Visiting our Verizon store in Fort Dodge Iowa was quick and the staff working there were friendly & extremely knowledgeable about the products available to us 👍

A great place for looking for a new smartphons, to long for waiting for service

Very good at service and helping figure out what you want over all

GreT Service friendy people. Over all great place..😎👣

Took time to address my issue.

Very helpful, Brandon made sure he explained everything about the new phone, got it all set up for us. Brandon was very knowledgeable about the products.

Terrible...go to Walmart for a new phone

Brandon did a great job helping us, being patient with me, and explaining things well.

Great network. Overpriced. Used to have great unlimited data plan then throttled the hell out of grandfathered plans and lied and screwed over customers. Will never go back.

Anthony at the Fort Dodge location new his business and was very friendly and helpful

Good employees to help you get things done.

Was there at 4pm, waited 25 mins before anyone said a word to me. Only 2 people out on the floor working, there were others there. I needed a new phone otherwise I wouldve left like the 2 other people that came in after me & did leave. Was happy with help received once an employee talked to me.

Jordan was very helpful. Best experience Ive had at Verizon

GREAT the young men where very helpful.

Nice new place, the people are nice and help you. Service is awesome in Dodge

Trey is the man. Very helpful. Stinks to have to wait but they do a good job helping thoroughly once it is your turn.

Very busy place but I got great service

Great people working there, got me my new phone very smoothly

Talk to Keaton. He is knowledgeable and helpful and wont talk down to you.

Great service professional staff

Good Customer Service helped me with a difficult Custom APN problem I created myself. They did not fix it as they cannot flash ROMs for liability reasons, I had to reflash my custom ROM modem but they helped me figure out what was wrong by showing how my phone appeared in their system as a non VZW device. (It is and was happily fixed while they waited). I have a pen drive with multiple ROMs and modems so I had the ability to fix it on the spot with a flash wipe reset rather than a long time messing with APN settings. It is a special dual sim phone that works on any global network so its a bit messy switching on custom ROMs.

Poor cell service and as has been the constant for many years very poor customer service

Brandon was awesome to work with and very knowledgeable

Great employees that go beyond what they need to do.

Ive found the place to be hot and cold, at times the staff can be very accommodating and the next time the store is staffed with an entirely different crew that is difficult to deal with at best. I found the store manager to be snide and evasive. There doesnt seem to be any continuity amonst the team members. The website has some issues as well. Specifically log in difficulty. Itd also be nice to call the fort dodge store and have it ring in fort dodge. On the upside, Ill be switching to a competitor due, for the most part, for the evasiveness, and disconcern I was shown as a customer. Id suggest that you treat them all the same for you never know who they may have influence over.Kit Hovey

Wonderful people to help you

They give me internet anywhere, but costs money.

Knowledgeable and very helpful.

Great service, even for a cell phone store.

Very poor service. Just fell like a number

Employee was so helpful

Fast and friendly, know what they are doing.

Good service and products

My Verizon tablet has not been updated for a year, and my yahoo mail wont come on. The young man at the Verizon store tried to get it to update for a long time and it never happened. It still wont come on.

Very rude disrespectful employees.

Upsetting didnt know how to get my problem

Very nice vibes

Great staff and services

EMPLOYEES WERE VERY HELPFUL

Helpful employees, very patient

Long wait time, they care more about sales then service.

It always take at least an hour there !

Very young man helped me, what he couldnt explain or fix he just said if continues come back, ushered me out the door!

Good store