You should definitely be buying your electronics here, I will be from now on! They price match and the customer service is amazing! Kris, Tristan, and Israel went above and beyond to get me taken care of and swap out a defective TV. Seriously some of the best customer care I have received from ANY company. Kris even called me back and worked on the issue after his shift ended! Completely blown away by how dedicated these guys are! Thanks guys, you have been amazing!

Bought a computer today and the associate was very helpful and nice. I buy all my electronics from Best Buy.

The gentlemen in geek squad are life savers! I came in with an issue with my phone with loss of hope due to Apple telling me they were unable to assist me with my issue and there was nothing I could do, I was sent over to geek squad where Nate, Shawn, Colten, & Dylan assisted me with my problem and not only fixed one device but TWO! They are AMAZING & seriously great employees !!

Amazing customer service 👏 and supplies of things

Excellent selection with staff in each department who are very knowledgeable about products and offer up to date advice/information individually based on the customers technological knowledge.

I ordered a washer dryer and was informed at purchase it would be delivered 2 weeks later. I was contacted a couple days before by an automated system letting me know that it would still be delivered on time. I called the day just because I got another call the morning of stating that I needed to schedule a time. 15 minutes later I was told that my appointment for the day of was all good and would be completed no later than 7:30. At 7 o’clock I called just because it seemed to quiet. I was told that there was a problem with the driver and I would not be getting the order and would need to reschedule my delivery. They even noted that could see my call from earlier.I have now been on the phone for over 20 minutes attempting just find where the order is so that I can drive and pick it up. To pick up locally I would need to wait another 3 weeks.I say keep shopping small and local. Yeah the selection isn’t there but the fact that I spent $1500 and nobody cares is enough of push for me to care less about selection.

Just left best buys ft Wayne north location with phone problems, and I am very happy with the service that I received. The major reason that am writing this review is to give Wes, the representative who assisted me, a few words of praise. He was very helpful and very professional. I wish I had employees like him! Thank you Wes!!

Great workers, my go-to place for most things electronic, and the workers seem well-informed about the products.

Store worker Chip was great assistance. Explained things very well (seeing Im not too technically knowledgeable). He made it very understandable.

The selection on a computer bag is very Slim Pickens not one leather bag theyre also Ben and cheap the rip in a month or two and youll have to go spend another $80

Very helpful staff, but it is a small store and doesnt have the selection that the north store has.

Definitely check them for prices before you buy anywhere else. I saved $50 on my Samsung Watch 4 Classic over directly from Samsung.

Xander, a Verizon expert, was very informative, very transparent, and ultimately, a very cool dude. I wish more Best Buy folk, and other folk, were like Xander.

...meh. I mean, its Best Buy. I wish I could say this one provided a standout experience but they didnt. Store was decently stocked. There were no associates to help patrons locate items throughout the store. Checkout was uneventful.Will I return? Probably. 🤷‍♀️ Its Best Buy and sooner or later youre gonna need something from there.

Had great service. Very Friendly manager, helped me a lot. Thanks Best Buy!

A bit of a wait to speak to one of their mobile specialists about upgrading my phone, but that was expected since didnt make any appointment ahead of time. Pleasant and knowledgable employees took care of the whole process of upgrading for me though. Overall good experience.

My kind of place, love all the different options and brands to choose from. A dream come true for computer 👩🏾‍💻 and gamers 🎮 but for me it’s the array of photography and apple products📱

This company clearly does not believe in customer service. Spending hard earned income on higher end electronics, only for them to treat you like you are doing them a service by buying their products. I will never buy from Best Buy again. They will get you will undisclosed loop holes, bait-and-switch tactics, and terrible customer service. Their customer service line will leave you on hold for hours only yo be disconnected. You get better service at Walmart and Target. I would recommend NOT spending your money with this company if you care about what you invest in.

Loved the layout and prices were pretty good went in pricing pcs.

I bought a refrigerator and on the day of install the geek squad called right at the beginning of my delivery window and were there in 10 mins. Reuben and his partner were fast and efficient. We had a baby gate that was in the way so they had to move it and they even put it back when they were done. Reuben also told me all the info I needed when it came to operating the fridge and provided me info to cancel another install I had scheduled because he was able to do it when he was there, which saved me money!

Absolutely horrible service at the laptop section. I just wanted to pickup and checkout. And the lady at the laptop section didn’t even tell me where to pick it up. TERRIBLE would not recommend. Only silver lining was that the guy at the check out was polite.

Physical Best Buy stores may have been surpassed by online electronics shopping for selection and sometimes price, but sometimes theres no substitute for immediacy and face-to-face interaction. This location in particular has some very competent staff and is extremely convenient, being practically walking distance from both the mall and the Purdue college campus.

Friendly staff. They helped us locate the correct cord. Clean looking and very organized!

So very helpful and very nice. Even told me where I might find a portable dishwasher.Love Best Buy

Good place to find electronic deals. The location is as many other Bestbuy, same position of the departments that you can easily navigate inside.

They were very helpful. Technology has really advanced.

I havent been in Best Buy for quite some time. Customer service lady was disrespectful to a couple as if they were aware of the changes that were made with the lines and arrows. I stayed back to try to understand where I should stand so I wouldnt be disrespected as well. I had an appointment with the Geek Squad, although I was late the gentleman took me right away. He was very nice and addressed my problem quickly. My phone was unlocked in roughly 35 minutes! Overall pleased with my service. Geek Squad great job! Customer service, on the other side needs work.

Best Buy is a dim shadow of what it once was, and it was never great. Now it is a big phone store with overpriced accessories.

Out of a lot of inventory and no one even ask if they could help us.

Dont get wireless service there with intent to port.over ### you will wait 72 hrs and have many issues even tho they tried to resolve it

Sales staff was plentiful & helpful. Store very clean, cashier very efficient.

The store is good the extended warranty they sell is excellent. Ive used it twice and gotten no issues for it.

Very helpful staff. Answered all my questions quickly.

Very helpful with determining our needs. Also helped with getting discounts.

Great store friendly staff and helpful if you have questions

Good price that no one else could beat

Needed to see devices in person. Good display of new products.

Sales associates were very helpful in showing us the products that we were interested in purchasing.

Best Buy does not believe in giving good service to their customers. I will not return. Very bad business tactics. Unprofessional and not putting the customer first.

Good quality but nothing wanted was in stock. Didnt get what I wanted as a result. Would have been 4* if they kept up their stock of electronics.

Best Buy has done well to remain competitive in a post-Amazon world.

Look at things for half an hour and nobody spoke to me. Sales people walk by me walked by me but never spoke or made eye contact.

Quick efficient help from staff.

I was there to get my phone repaired and it was finished before the time window that was given to me.

Was looking for new phone and wanted to see what was available

Found what we needed at a good price. Service was good. Paying with cash was a minor issue. The check out in the computer department didnt have enough ones.

Great store with knowledgeable staff to help you find what you need.RJP

It is so hard to actually get a sales person to help you. If you do not know the layout of the store, or know exactly what you want, good luck!

I just love my electronics,and best buy has them all on display to check out and make a more informed decision on.

I dont go there very often

ZERO STARS:: The employee who sit at the front door 04:00 pm(Central Standard Time) is a white male age 25 to 37 years old approximately 5.6 to 5.8 tall with curly medium brown hair color: NOT Professional, EXTREMELY Rude, Spoke to me and treated me like I was an idiot and an animal. I want to give ZERO STARS.

I was having a difficult time replacing my brothers phoneand Jordan was able to assist me after 3 days of trying to figure out the warrantyand now my brother has a phone thank you Jordan so much for your dedication

My son found the computer he needs for school in stock. They did the setup in store and it was ready to go in 2 days as promised.

One of my favorite places to go to. Always friendly and clean.

Great. So now I cant speak to a person at the store?!?What is this world coming to

Nice place good warrantys

I mean come on, 7:00 pm closing time. Some of us dont even get out of work until 5:00, then we have to rush around to be able to make it before they lock the doors? Not worth it. All of your competitors stay open later, and prices are almost always the same or slightly lower.

Love the return policy. Currently trying out 3 or 4 mouse and keyboard combos.. returning what I dont use.

9/10 times the staff is super friendly and knowledgeable! Even when they were very busy the other day and overwhelmed with customers, they were still super friendly and on point. Most places cant handle the stress of a crowd. Anytime I need to make a big electric purchase I come here.

The Samsung rep - Demetrick was vastly knowledgeable and incredibly helpful. Very warm and friendly 😊 Thanks a lot Demetrick!

Ordered online, curbside pickup was fast and friendly.

Great place. Ive always done my electronics shopping here. However, they were sold out of just about everything. I was told something could be ordered twice and both times told o nevermind its sold out. The man also tried to upsell me NUMEROUS time after I declined and told him not to. He was very knowledable but I did not appreciate the upsell. I told him what I needed for my performance computer and he began trying to sell me a gaming computer. BIG difference with GPUs where they are today.

A bunch of know it all employees that dont know much, ALOT of out of stock electronics on display, and they still have nasty dirty social distancing stickers on the floor

Waited for an hour on curbside pickup before they even came out after checking in online...wouldn’t answer the phone either. Ridiculous, zero attention to what is going on or what is needed. Staff came out and apologized and was very nice. Still is no excuse for the wait.

I love that place and I know they love me as I spend at least $700 every time I go

Its summer 2020 snack cabin the middle of a pandemic and this Fort Wayne Indiana Best Buy is still popping like a disco in 1969. Of course with minimal contact as possible. Best buy offers three different options to buying, one you can simply walk in and buy traditionally, two, you can set up an appointment with their savvy Geek Squad and customer service within certain time periods...**< check your local store for time slots >personnel will greet you at the door. And 3rd you can purchase online and have them deliver curbside to you. Either way guarantees you can get awesome customer service at Best Buy.

They are EXTREMELY helpful got a charger for my surface book 2. It was cheaper than buying it from windows.

Just ordered a refrigerator and the salesman was great. Acknowledge us, let us know he was there to help and if we had any questions where to find him. Didnt try to pressure sell us. Delivery is all set up we shall see :-)

The employee who helped us was very knowledgeable & friendly!!! Great service!!!

Not taking calls = doesnt care about customers. Would have liked to have known something wasnt in stock instead of driving there to find that out.

Great for geeks and prices are super awesome!

Text service was excellent people very friendly they know their business

JR was very helpful, and knowledgeable about the products. I ended up purchasing appliances and a television. Their prices were better than their competitors and with a lot better customer service. I would highly recommend doing business with them. My only criticism is when opening a best buy card they just approve you for a standard amount, you should be able to request a credit limit amount.

Great place! I purchased a new laptop for work. The guy helping me was very helpful! Gave me all the information I needed.

Employees were supper nice asked if we needed help, and when we did they helped get an item for us.

Great service answered all my questions

Went into the Fort Wayne store on 10/18/21 looking to buy a couple nest cameras. Got ignored by employees all talking to each other. I can buy them anywhere.

I like to think I am rather tech savvy...…having said that, our friends at best buy are the real muscle behind that delusional belief of mine. I brought my computer to the geek squad thinking that this was the end, left the possibly doomed PC with the experts, went home and dug a hole while we told fond stories. 2 days later when it was time to retrieve my cursed PC they not only fixed it with ease they educated me and installed Webroot. Get this, they thanked me afterwards. I dont know if they just really enjoy cleaning up messes that I have made but Ill keep letting them!

Great service even though they could not help

Very friendly and helpful

Excellent variety of purchases and good employees. One thing is that I recently bought a phone there. They said they have to unlock their phones. However its not needed because you can do it yourself. They had lines backed up very horribly and staff not listening to what we were saying about an unlocked phone.

Looked online and they had what I wanted, employees was very helpful couldnt find the wireless headset so asked and got better than expected! amazing service :)

Went in for a pickup. Had to get in a checkout line with 8 customers making purchases. A better and quicker system should be in place. Waited 10 minutes to get and item already paid for.

Got in got what I wanted no pressure and got out.

I was able to get a new printer today for my grandson. It was mostly self serve. There were no people around to help. Thank you for having safe in store markings.

I have never been to a place where nobody talks to me. I can walk the whole entire store three times and the only person that watches me is security. Matter of fact he is the only one that says hello and goodbye. I pretty much go there just to get price checks and put my money somewhere else since nobody is willing to help or talk to me.

Good.. Is attentive nice and helpful

Love go in there but is salty.

I feel they prices to high go to walmart get the same tv for 400 less come on and that geek squad to dang much people stuff dont break like that SMH

Walked around saw some things we wanted but no one too be found and the ones we found had no idea on how too answer our questions. So we went some where e9.

Outstanding service by Katelyn!

Both customer service gentleman were very knowledgeable and helpful in my purchase of a new laptop.

The people that work there are great but they need more help. The place was packed with people leaving customers in waiting lines for minutes that was way too long! I believe that best buy is going to be swamped with customers until after the new year .

Ive called two days in a row on my lunch break to ask one simple question about smart watch repair. 20 minutes each time and no one answered in the repair department or customer service. Screw you guys for wasting my time. Ill take my business elsewhere.

Great store. I have purchased quite a few items at Best Buy. I know they are a Big Box store but they have worked with me on price a bit in the past and their customer service has been very accommodating.

Very knowledgeable and told me about the deals.

Great deals with the App

Curbside service was quick and efficient.

I did a pickup where you just pull in and park. I opened the website and clicked on the link to pick up. It took approximately 5 minutes to bring out the boxes. I would use this service again.

Walked in got help right off the bat. Had exactly what I was looking for in out 15 minutes great store