Asked for 4.5 wedding ring size for my wife, it came in at 4.75. It was loose and kept falling off, when we asked multiple times for it to be resized, they told us every time that If you gain weight then it wont fit! Lost the ring 3 months into our marriage because Jared wouldnt resize, and every time I complained they said their records showed we asked for the bigger size and didnt show any requests for resizing. Thanks for being unhelpful and not doing what we asked, we are now buying a new ring from another store and will be sure to remind all friends never to use Jared.

I was initially greeted by I believe Kristen?? Not exactly sure, but she was excellent and super nice. We began talking about what I was looking for and she then recommended Karla(Assistant Manager) to come help me with more of the details. Karla was super nice and friendly! She did a great job helping me and showing me different options before I purchased anything. She was very patient and informative! Once I went back(about a week later) Karla was off so I believe Cam helped me through the purchase and he was also excellent!. Overall, I thought everyone was super friendly and everyone did their job exceedingly well!!

My Husband to be, September 18. 2021. At the rose garden lake side park. He came after Thanksgiving with my youngest Daughter Haley. And picked me out this very beautiful ring. He wanted to give me the best!!! since Ive never received it before. Im in love with JARED

Karla Maldonado was extremely knowledgeable on the products in inventory. She went the extra mile explaining and sizing my $15,000 gold chain I purchased. I highly recommend everyone to do business with her!

Had a great experience shopping at Jared Galleria. I was very happy with my purchase. Kam, took great care of me and helped me find what exactly what I looking for!! Hes very polite and knowledgeable. Thank you so muchAsk For KAM

I just want to say I come to Jared specifically for Carla Maldonado, my partner and I came in and Carla made us feel like we were talking to a family member. We love that Jared celebrates pride month and we love how Carla treats us every single time we are In there ! Definitely shop at Jared 🧡💛💚❤️💙

Had great experience ..Special thanks to Mr. Kam for his service he was very professional and helped me with the things that I needed ! If you ever need something ask for him, but honestly all of them are great!

Carla did great. Got me in and out quick. Super friendly & helped me find the perfect pendant and chain I was looking for

Jared the galleria of jewelry has a little bit of toooo nice employees Joanie has been so unprofessional sending my boyfriend non stop snaps back and forth telling him to come see her very late at nighti will come see you Joanie :)is there a manager to make a stop to this! It’s extremely unprofessional when your boyfriend comes into a Jewelry store and one of the employees decides to steal your boyfriend from you DONT BUY FROM HERE ! At least not from this over friendly associate she should be fired ASAP!

Traci Taliaferro was super helpful. She found what I needed and made me feel confident in my purchase. Will definitely return in the near future.

Kam is the man to look for when you need an explanation of quality in diamonds or any other jewelry. He is what you call a true expert in his field. I would never trust to buy a diamond or any other jewerly from anyone else again. He is very friendly and takes his time helping to make sure the customer is completely satisfied! I can tell he takes his job very serious!! If youre looking to buy any piece of jewelry, go see Kam!!

Karla is amazing !!!! I don’t even have to go in to Jared I just send my husband and she knows what I want !Thank you so much I loved my birthday gift !

One of my favorite place for jewelry .best customer serviceAnd Kam always take of me . Thanks dudeSee you next time

Jared is a great jewelery store! so many cute options!! shoutout to Kam though!! he fixed my anklet 10 minutes before closing time. very good customer service too!

My fiance and I walked into the store today looking for wedding rings and we were not disappointed. We were greeted right away and Amy took her time helping us and made sure we left happy. My fiance and I were able to find exactly what we were looking for and both agreed how wonderful the price and customer service was. I will not go anywhere else, highly recommend.

Kristen at Glenbrook Jared was PHENOMENAL to work with. We had gone to other stores ring shopping, but had such an amazing experience with the OUTSTANDING customer service at Jared that we wanted to give them our business. I cannot recommend this store and this team enough. Kristen was always available to us if we had questions or needed assistance with something during the process. She was very informative, professional, considerate, and she went above and beyond for us. She even welcomed us in at her store’s closing time to show us a piece her store got in and never once rushed us out because they were closing. We couldn’t have had a better experience with this store & with Kristen-she was just as excited for us as we were when we found the perfect ring. I cannot say enough about this store. Would recommend this store to anyone who asks !!!! We will certainly be giving them our business for all future jewelry needs.

I thought this was a respectable company. We bought my engagement ring from this location for over $8,000. We came back and bought another ring and the gemstone fell out after a few months. I called this Jared’s thinking we were valued customers but we were told we would have to pay to have their faulty work fixed. I’ve rarely even wore this ring and I take impeccable care of it, but the quality of their work and their customer service is not comparable to other companies. Be careful purchasing from this company or this location as they will not assist you once you’ve stepped foot out the door. We have found a locally owned jewelry store who can repair the ring and has treated us as valued customers. I implore you to support local businesses who take pride and value in their work and not support a chain who does not care for your repeat business or loyalty.

Great experience!!! Thanks Kam.

Such an inviting and professional atmosphere. Thank you so much Janet for helping Kevin find the perfect ring for my mother.

Our usual jewelry store shut down and needed my ring sized. Outstanding is all I can say. Very nice staff and impeccable work on my ring. They went above and beyond. Its our new place to go!

Always pleased with the service

Good experience other than COVID-19 closing stores and making it hard to communicate with vendors.I designed my my fiancé’s wedding ring and was able to place find and place a lab created diamond into a platinum ring. Staff and management followed up on my order that was placed before shutdown and got it in quickly after reopening. I even got a nice discount on the purchases. Just do your research before you go and they can price match any diamond that is the same specs from mostly anywhere.The price of the warranty was not steep and covers the center stone. Though it’s a large chain, I was impressed we the prices and customization.

The jewelry piece that I have purchased from jared ended up being poorly made broke four times in adoration of six months, last time I went for the repair of my jewelry I decided to purchase a molvado watch watch for my wifes birthday, shortly after purchase the watch discontinued working, they sold me a broken watch, the date of jewelry repair was the following day which happened to be my wifes birthday the repair didnt happen on thats day they were extremely unprofessional,rude,lazy, unmotivated they disappointed me with the cheap quality and with overpriced jewelry . I will not return in the future or ever and I wouldnt recommend to go there unless you like cheap quality and outrageous prices, worst experience in a jewelry store ever.

Never going to Kay’s after working with Karla at Jared thank you for being so understanding

My engagement ring broke and I was so devastated. My fiance didnt buy it from Jared. We went there for repair and they had it done by 8pm that night! They also cleaned it for me! I am so greatful! They did an amazing job!

Getting engaged is supposed to be a happy experience, but going with Jared has been nothing but stress. First and foremost; they never explained they’d be mailing a bill with JARED written all over it to my address. My now fiancé checked the mailbox before I did and the surprise was ruined. I would have chose email billing or had it sent to another address if it had been explained to me. I now received my first bill. I signed up for a 12 month payment plan with no interest. Upon looking at the bill, I see that I am not set up for that plan and am looking at 24.99% interest. I called Jared during open business hours and they gave some whacky answer as to why they couldn’t help at this time and to call back later. I WILL NECER RECOMMEND THIS COMPANY TO ANYBODY. The customer service is that of a 7 year old

NEVER AGAIN - I purchased a Tag Heuer watch from the Fort Wayne, Indiana store and am experiencing horrible customer service. A $4,300 watchs customer service treated like a Timex from WalMart. The watch went in for warranty work in August and still has not been finished. Yes four months later and no end in sight. I was notified I would be charged approximately $800 for the repair since the brand new watch wasnt under warranty. Tag has a standard 2 year warranty. The problem is Jared never got the watch registered as they told me it was done. After battling with employees that could care less I was in their store, who just said Call Tag, I got Jared to finally get it registered. But now four months later still now watch. I have made numerous visits to the Jared store wanting to know where it is at. Same response, It takes about 4-8 weeks, we will call you when it gets in. I told Jared repeatedly to find out what the hold up is and NOT ONE CALL to give me status even though I told them repeatedly to do so and they said Absolutely we will find out and let you know the problem. NOT ONE CALL. I am beginning to think they lost the watch. At this point I guess I will have to take legal action to get my stolen watch replaced. Jared is the only Tag Heuer authorized dealer in Fort Wayne, so I am contacting Tag Heuer to recommend they find new representation for their high end product that cannot be represented in a manner that it should. No product knowledge by sales staff and very low end store for the product. FYI - Their other brands are Citizen and Bulova, so I think they are in over their heads.I have purchased two more Tag Heuer watches in the last 60 days and neither from Jared. They are losing my business even as we speak. Nice lost commissions on two $4,000 watches that they would have gotten if they didnt screw this one up. Fortunately I found out about their ethics before I bought the other two.

Simple task left unresolved, I ended up going to a jeweler located in Glenbrook Mall and was taken care of in a professional manner that I expected from Jared, but was only to be left alienated by my experience. To top it off, at the time I was the only person in the store and it still went south.Customer Service Grade: F-

My engagement ring & wedding band is from this location. Unfortunately, we have had numerous issues with this location and they all revolve around poor communication and poor customer service. Sadly, I would not recommend Jareds to others. They have not provided us quality service or stood behind their products.

Was very pleased with work I had done on two rings at Jared’s. They were both finished in hours instead of weeks like the other jewelry stores and turned out beautifully. It was less expensive also. Would highly recommend them!..

I recently went to Jared to get an old ring re-sized. The staff was incredibly accommodating and made me feel like we had known each other for years. I ended up walking out with a new set of screw on back earrings that are perfect for my job and will go great with my ring. I will definitely be coming back to see, Ellen, Matt, and Kara soon.

I’m giving one star not because the quality of the jewelry. It was being lied to by a new employee trying to get commission. Now, I used to work a job that was salary plus commission as well, but NEVER DID I LIE to a customer about what perks came with my sales. I was told that if ANYTHING happens to our rings, necklaces etc. we have bought we can get a replacement piece. I made sure to ask several times if the insurance covered LOST, STOLEN, and damaged. And was told YES. Now my husband and I have spent thousands of dollars on our pieces of jewelry from this location and a different location... & I’m highly upset that my husband lost his wedding ring at work.. now we can’t get it replaced and I’m furious. It’s unfair they throw away a customer over a $100 silver wedding band. It’s more than the band it’s the symbol of our marriage & now we don’t have it. We bought the insurance to be covered in events like this one. Now we are out our wedding band. The man asked if we would like to buy another one out of the case. Well when we upgrade our rings here in a few months and years to come... WE ARE TAKING OUR BUSINESS ELSE WHERE. Wasn’t even offered a discount for being lied to, nothing. So, you all need to ensure you train your employees not to lie to customers for a sale. It makes you lose lifetime customers. So when I spend my 3000 to 6000 grand plus on a new set, you won’t be getting our business if you all don’t reach out & make this right. I would give zero stars if it would let me but it makes me give one star.

Had my be wrong cleaned

Amy..... GREAT AT HER JOB..... VERY PATIENT... TRULY APPRECIATE HER

They dont work on anything unless its real diamonds

Just kinda rude all around.

Our first experience was good when my husband bought my engagement ring, and that was last May. But when we tried to purchase my wedding band back in March and they had to order it in, thats when it all went downhill. I realize everything with covid has affected everyone...but that is no excuse to still not have a wedding band 3 months later. I didnt even have a wedding band for our wedding in May when I was promised multiple times that I would have one. The General Manager was absolutely no help at all. I was always the one who had to call her about my ring and when she didnt take me serious enough, my sister in law and husband had to get ahold of her. We still didnt get anywhere, she always gave us another excuse about why they still didnt have it. At one point she told me she was ordering me a new ring from a different location and have it to me by my wedding day. But she never actually did. I have never had such bad constomer service. I ended up purchasing a wedding band somewhere else yesterday and will get it tomorrow. Why couldnt Jareds do that for me?

Wonderful experience. They didnt pressure us to open a credit card and they kept things in the price range we set. Stacy was wonderful and spent at least two hours helping us find the right engagement ring. We were impressed with the service and the selection of settings and diamonds. Jared is the place to build the perfect ring, not find a crappy pre-set ring without the guarantee of a diamond with a serial number. We had been to nearly every other jewelry store and Jared was the best.

First I called store and spoke to Kara. She was very professional and extremely helpful and most of all very friendly and not pushy. Call me back with information I asked for with in minutes. Was able to make it in the store on the same day. Showed me the product that I was looking. Gave me one heck of an excellent price on the product I bought it extremely happy about the whole process.

Wish I could leave no stars. Walked in said they would be right with me. 20 minutes later standing there with nobody in the store. People start coming in and get assisted while I sit there patiently. Stood in there 30 minutes no assistance. Never felt more unwanted.

What a great staff! Was just burning some time today looking around and some gentleman who had smelled of a brewery was cussing and making a scene. The ladies at the back of the store handled this situation very well, I will definitely be back to this store with such an amazing staff.

My Fiance purchased my engagement ring from here and it is GORGEOUS! Our wedding is in May so we have bought our wedding bands and were going to buy our Mothers jewelry here to. LOVE THE EMPLOYEES, theyre easy to talk to and you feel like your not constantly getting a sale shoved down your throat. Their jewelry is beautiful and every time we come in we have amazing customer service, especially Brandy!!

Great Experience. Would give them 10 stars if I could

I’ve been using Jared’s for 7 years in other states and have only had issues with this location. My ring always comes back dirty after a cleaning and I have to leave it with them again and make another trip for pick up. They still do not have my rings all under one name (even after wasting an hour for the employees to try and figure out their own system and the manager assuring me it was taken care of) and it’s a hassle to track down my info to check my rings in every single visit. Extremely slow service. Always seems to be new people so no one ever learns how to do the job! If I could take my ring elsewhere for my warranty, I would!!!

They have a play place for kids omg it awesome. And there staff is awesome

Great store, very helpful employees! I would definitely recommend you go here!

Store was nice, jewelry consultants were helpful and very nice, however we were just looking for a style so that I could get something similar from James Allen website, bc rule #1 when buying an engagement ring......... DO NOT buy from a brick and mortar store!!! The prices are increased due to the overhead of building rent, insurance, employees pay and other things u dont have when u buy online.

Staff is so helpful and went above and beyond! Will definitely go back!

I took my ring there to get it fixed. The staff was very friendly and pleasant to work with. By the time my visit was over, I bought a braclet and made some new friends. The manager was very professional and helpful in making my decision to buy it. I will tell others about my experience and will go back in the future .

I absolutely love the onsite repair and staff seem to be very nice

Incredible customer service!!They helped me when they didn’t have to. I’ll be a loyal customer for life!

The best experience ever at a jewelry store. Customer servive was great. Very helpful and knowledgeable staff. Annie was our assistant and made our experience very personal. Listened to the concerns that my wife had and taylored the ring to her wishes. Would highly recommend Jared and especially Annie to everyone. Thank you Jared for a pleasant buying experience and will definitely be back.

Never have had a problem... Love going in and shopping.. Weather I buying or browsing they always have treated me very well.... Never am pressured into something or made to feel like I need to spend more.... The only thing I wish would happen is to make it easier to get a Jareds card.... Anytime I need jewlery I absolutely refuse to go anywhere else even if I pay a little more.... Customer service goes along way....

Stacey Moody at the Fort Wayne, IN Glenbrook store was AMAZING! She was helpful, patient, and very sweet during our ring shopping experience. We are thrilled with what we purchased and will be going back to her in the future!!

Super helpful and friendly.

The people are great, not pushy like most jewelry stores. Id recommend this place over others and will be my go to for all my jewelry needs.

I absolutely love my choice! The jewelry experts provided options and recognized my budget.. I couldn’t be more pleased!!

I love it there the selection is huge and the sales people really care about your jewelry expierance and story. I would give them a 10/10 if I could and will always shop there!

I just want to say the service that I received from Matt Helm and the hospitality from the staff was impeccable service for me and my fiance.

Jared is always there when I need to buy. Friendly, helpful services with zero pressure to buy. They openly suggest and go with the flow.

Love the people . Are very nice and help you with what ever you need . Love my jewelry that we bought from there . Going back next week for something else with my coupon on 300. Get a 100 off !

Staff is great but the business itself is as dishonest and evil as it comes. They will do ANYTHING to make a dollar regardless of who it hurts.

Closed on a Monday, the only day I am free. Thanks for nothing

Very professional and would recommend this store to anyone. Was helped by Ellen and Stacey

Amazing service! I walked right in and instantly had someone trying to help get information on rings including history of certain diamonds!

Staff helped me find a great gift for my wife. Highly recommend this store.

Matt and the entire staff was very patient with us when we made our selections. My wife is very selective in what she wears and even though it was getting close to closing time on a Thursday, Matt didnt seem to mind.Thank you

Won’t be back. Waited to be helped while I seen people sitting around. Should have to asked to be helped

Matt is one of the kindest and helpful customer service representative ever!

We bought a wedding ring at Kays and her wedding ring at Jared’s, they are sister company’s.So if the ring from Kay’s needs the white rhodium plating Kay’s takes it to Jared’s to have them do it. Sounds good right ?Here is the problem. The customer can not take the ring directly to Jared’s, for the rhodium plating, it must be taken to Kay’s where they fill out the paper work and MAIL IT to Kay’s which can take up to 2 weeks and in the case for Fort Wayne, Jared’s is outside the mall and Kay’s is inside the mall. It takes two weeks to get your ring back from Kay’s to mail the ring to Jared’s which is right outside the mall or in other cases they will just walk it over to Jared’s them selfs them self’s and walk it back to you in the mall. Jared’s can pull all of your information up no matter what sister company you bought it from, but if you take it directly to them for any type of Servise they will charge you, rhodium plating is $50 for them to fill out the paper work basically. Instead you take it to any sister company even if they are side by side Kay’s has to physically walk it over for a process that takes a half hour ends up taking days or weeks. All so Jarred’s can make $50 off of you. I’d never buy from either company’s again. I have the full warranty, I am suppose to receive full Servise for free. Prepare your self to be hassled by terrible management at Jared’s.

Its always top notch here. Today I just needed a metal I got in Israel added to a chain. The young man treated me like royalty and didnt charge me. You just dont see people actually caring much anymore. This guy really did

Looked at a special order necklace for my wife. Was quoted $650. When I said it was to much I turned and walked away, the salesman offered a 15% discount, I still declined. I went to the mall and found the very same item at Things Remembered for $400 less. Always shop around, Jareds is a rip-off.

Bought necklace 3 yrs ago well it broke after 1yr bought the lifetime warranty and they soddered it back together and said if it broke again I would get it replaced for free. Took 3 hrs for them to do it but I but all my jewelry here.

Staff always helpful and nice. Love same day service on repairs :)

Bought a ring they listen to what my needs where . I found that wasnt enough . So I bumped up my sights and got one nice ring

We went in to purchase a mothers ring. The sales girl was friendly but all she did was go to their website on a tablet and do exactly what I could have done from home. The ring wont be here for another couple weeks so I cant review that yet.

Friendly, patient and knowledgeable staff. Beautiful selection!

Horrible customer service my wifes ring was sized through Jared and they ruined her ring and not willing to give us what our ring was appraised for but would like to send it to another store to be repaired when we already had a bad experience with this company they what to repair it not going to happen. If you have an issue dont expect to get anything resolved with going to their corporate office.

Scare tactics were used to upsell a product, making you worry about the quality they offer. I went ahead and purchased a 4200 ring for my fiancé. The main stone fell off two days later. Returned it the same day. The initial charge went through the minute I swiped the card but I’ve yet to see a return transaction 2 business days later. Don’t go to jared, Kay or Zales! You’ve been warned.

Very friendly and knowledgeable staff! Very pleased. Will be back!

Great customer service. Sizable variety of gems to choose from.

Best jewelry store in Fort Wayne.. also great people. 👍

Nice store. Was out of town and stopped in

Love going there, greeted every time

I purchased my daughter a ring and it tarnished very fast. I took it back they claimed if I got it cleaned it would be ok. They cleaned it and 3 days later it was tarnished again. Im starting to look at all my jewelry Ive purchased from Jareds, and it all looks bad. I will never come back to this place again let alone refer anyone.

Came in today to get my fiancé’s wedding band resized. We got my promise ring, engagement ring and now his ring resized to a larger size. They usually do it fcfs same day, just depends. Today Arseta helped my friend & And the manager (I didn’t get her name!) Arseta is very knowledgeable and also explained many aspects of my ring and took the time to look at the quality of it that he bought elsewhere. Apparently he did an amazing job on buying my diamond! She took her time and also cleaned & polished my ring. I am so happy I went again today they are ALL AMAZING! Thank you we will be back for my wedding band!!!! 👏🏼👏🏼👏🏼

Very professional service. The employees were knowledgeable, courteous, and professional.

If I give zero stars I would but Google doesnt give that as an option. Staff and management are very rude and disrespectful. My wife went in today to have her ring cleaned and inspected under the warranty and she was accused of the ring being purchased from and Jared when she had the receipt with her. I was a customer of Jareds for seven years and today I cut up their credit card. DO NOT GO HERE IF YOU VALUE CUSTOMER SERVICE!

Bad customer service. Very pushy. Made us feel uncomfortable, so we took our service elsewhere.

Great customer care. Knew exactly what we were looking for.

Staff cleaned all my jewelry and even got my repair done same day! Will only shop Jared from now on.

Its the bomb diggity

Spent over $1100 on a ring (from Jared) that turned out to be the wrong size. Needed to size down 1/2 size. Jared wanted to charge 75.00 to do so and the staff seemed indifferent. Maybe a customer who only spent 1100 is less important.

Absolutely terrible. NO selection and BAD customer service.

Worst experience ever bought diamond earrings for the girlfriend they did not put the backs on them open box they fall out thanks for ruining my Christmas Jared

My wife needed her rings resized. We were spending the day in Ft Wayne and the store accommodated us by having the rings done in the same day.

Always a pleasure.

Just because unfriendly people!

Very helpful and friendly staff!!

Staff was patient, helpful and knowledgeable.