I was able to get a same day appointment. Everything went well. Ernest was friendly and helpful. Service completed faster than I had anticipated.

Excellent customer service exceeded expectations.Recently took my Toyota tacoma in for factory recall. Expected wait time was 2 hours. When it was discovered that the actual wait time was 8 hours i stead due to the nature of the work being done i was provided with rental car on the spot free of charge.While inspecting my truck i was provided with video feed of mechanic showing me my breaks and explaining what and why i should have them worked on. Really cool use of technology.The front office was polite. InformativeOnly detraction was a few missing floor tiles in the service drive up. Probably should fix that so people new to the dealership dont get a bad impression

I stopped by to do my 10k service and oil change. I made appointment online 2h before arrival. Once I left my car for service I went to their pretty comfortable waiting area, I wish they would have tea( there is a hot water but no tea bags), but it’s very minor. My car was ready much faster then expected. Everyone was nice and helpful. I also got a video of them servicing my car, and mentioning tires/brakes levels. Overall great experience!

My experience with Bernardi Toyota in Framingham was exceptional!Manh Pham was my service advisor for the service for my 2008 Toyota Sienna. He got me a detailed estimate for my big service request (120 k factory service, front brakes, muffler, new tires, remote starter).He got me a courtesy car rental so I didnt have to wait or get a ride . That was great!I was able to see the estimates by text messages for approval at home and he sent me a text video of the inspection before the repairs were approved. It was like being in the shop! He was able to lower the cost by using an aftermarket center exhaust pipe which saved a lot of money!All in all it was a pleasant, stress free, hassle free experience! Very pleased with Bernardi Toyota Framingham Service Department. Also, the check out cashier is exceptional. She was able to answer all questions about the bill in a pleasant and helpful manner. Thanks to her!

Bernardi Toyota in Framingham is a great place to buy a car. I have been their customer for a long time. Staff are always polite and friendly. Service on my vehicles has always been great!

Our brand new Sienna had a problem - middle row seat did not recline. Even though we bought the car from a different dealer, the folks at Bernardi were happy to fix it. Took a few days to order parts, but happy with results.

They were all professional and helpful throughout the entire experience of leasing a car. Kerelos was a pleasure to work with—he was clear in his communication and made the process go smoothly. Oscar was also awesome, making the process of finalizing financing very efficient. As a returning customer, I highly recommend Bernardi Toyota!

I had a wonderful experience purchasing my first vehicle. The process was stress free and pleasant. Peter was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs.

Phil was fantastic, and I loved the video showing exactly what was wrong. Despite an unscheduled midnight drop-off before a busy day you got me back on the road in one day, and I’m very grateful!

Brought my car in for a later to be noted rodent issue. Car is basically new with 850 miles on it. Had an issue with the scheduling team regarding a loaner they told me I couldnt get one without paying. The dealer said to call service directly regarding loaner after I had dropped off the car. That aside service was exceptionally good. Very impressed with the video updates and how fast they turned around resolving the issue. I will be bringing my car back here for service

We had a very positive experience at Bernardi Toyota. Mahn, our advisor, communicated very well and was very kind. The work was done in a timely fashion.

Still very pricey. But service person was nice.

This is the third time I come here to change my flat tire and each time they always tell me that I have to pay when I have full coverage for 5 years. I tried to explain to the manager and he got very upset, they did not help me, they were very rude, did not want to understand my point of view despite the full coverage showing up in their system. Even if this Toyota is the closest to my house, I am never coming back to this place again !! This happened on September 4 -2021!!!

Stefan was amazing! I went to Bernardi Toyota on Monday, just to take a look at cars. Stefan was quick to point me in the direction of cars that fit my budget. He was patient with me as I test drove a few and had a hard time deciding as Toyota makes some incredible cars. Not long after, we’d found my dream car. When I mentioned my rental car was due back by Tuesday, Stefan did everything he could to make sure my car would be ready for pick up that Tuesday afternoon. He even pointed me in the direction of finding a full coverage, $50.00 less monthly car insurance! He was kind and highly educated on the cars! Thank you, Stefan for helping me find the perfect car and so quickly! Highly recommend this dealership and ask for Stefan if you don’t want to be let down.

I needed quick service due to rodents eating the car wires. I called for appointment and was seen immediately. Albin took care of my service. He explained everything and kept in constant contact. There were no rental cars available but I was provided a shuttle home and a Lyft ride by the next day at no cost. Very pleased with staff and communication through the process.

Great service! Called this morning to see if they could look at my brakes. By this afternoon the problem was clearly diagnosed, the price was very fair, and the service rep could not have been nicer or more helpful! The car is again working perfectly! Thanks for a Jaz b well done!Dawn N.

I had a state inspection, synthetic oil change and valet service, and was very happy overall. The last time I brought my car in myself, the oil change took a while (obviously they have a queue and I had to wait), so this time I took advantage of the valet service, where they would pick up and drop off the car, so I could still work while my car was serviced. From pickup to drop off, it was about 4 hours, the valet was courteous, the technician called and texted two recommended services that I declined (I did them myself), and I paid over the phone. Overall, very happy.

My car was not starting up…had AAA come and tell us the battery was ok and something else was wrong with it. After 3 days in a row and charging it for a long while each time. Finally took it to Bernardi Toyota where the service was great. In no time they determined that the battery WAS the problem and changed it. All is good. The service staff all were very forthcoming and good! Very pleased!’

It was a good serviceI like they send me a video about my car diagnose.The staff are polite and fast

Very bad, I ‘m very disappointed i left my car in toyota all day from 10am to 3pm for a deep clean they did a terrible job. I dont recommend the care of mr. Ernest co 796 .I wasted my time I didnt recommend. my two year old daughter would certainly clean better than them

I have no complaint. Friendly people and good service. Just the waiting time little too long for regular maintenance I think.

My purchasing car experience at Bernardi Toyota is like buy a cup of coffee. Trevor the salesman makes the whole process run really smooth .under 72hour my Toyota highlander is ready to come home. Trevor the salesman even help me get car insurance that I save over 800 dollars on coverage 🕺🕺🤝

If I could give it a 0 I would.Beware when you buy the car. I found a razor blade in my car that they left when taking the stickers off the window of my bought car.Almost had to go to the ER to get stitches because of their foolish mistake. Let alone it was the WORST customer experience I ever had.

My car was stolen and subsequently recovered locked and without keys. I called Bernardi Toyota to schedule the car to be re-keyed. They quoted me keys and installation, but would only order the keys if I provided a pre-payment, which unfortunately my cards were stolen with the car that day. I told the parts individual that I will pay for the keys and service when I get the car next day, but he refused to order two keys. He said he will order just one. If I ordered one I would have to come back for the second and pay an additional $300 to have the second installed. Not only that, he did this in such a horrific demeaning tone, like I am a lower rate citizen. I offered the police report, identification, address and anything to hold as security but he wouldnt budge. If I could leave a -10 stars I would... in the meantime Wellesley Toyota ordered me the keys and will install tomorrow with no pre-payment, because I guess they are more sympathetic and are in the business of providing a superior service. I will not step foot in this dealership even though its less than a mile from my house.

Quick and efficient experience. I was connected to my representative during the service. Everything about the visit was excellent.

Sold my car for 1200 dollars. They said it would be 3 or 4 days. Has been 2 weeks. Left a message with no reply. Got it worked out. Thanks again appreciate it

On Monday I dropped my vehicle off to have my frame checked the technicians would not be in until Tuesday so Ernest Co got me a loaner and did everything to accommodate me as I would not be around until today (Thursday).Not only did Ernest make schedule work but made realize why I do business with Bernardi. Thanks for going the extra mile you kept a longtime customer very happy

I had a great experience at Bernardi Toyota! The customer service team is friendly and provides quality service. Id definitely recommend having your inspection done here.

I went to Bernadi Toyota in Framingham to buy a car, the salesman was a nice guy and very friendly After I choose the car he directed me to financial department to do the paper work, financial guy was trying to sell to me a lot of insurance for 2 hours I was keeping saying no for all those offers. I have very good credit score I went to Bank of America one week before to go to Bernardi Toyota Bank of America offered me 1.89 rate so when I went to Bernardi Toyota I already knew my rate . The financial guy told to me the Bank of America gave me higher rate the other banks, I told to the guy to show to me my credit score from the Bank of America and other banks he denied . He said that can’t show that to me and when I told to him there was something wrong cause Bank of America gave 1.89 rate one week ago now you tell me they are giving to me higher rate than other banks when I said that he told to me he can lower my rate from Bank of America . He was fooling . He thought was stupid we can’t trust people like him.

No one here knows what they are doing… Don’t waste your time, you can make an appointment and wait all day before finding out your car won’t be ready when your supposed to pick it up….The young girl at the service department is useless…..

I had an excellent experience buying my new RAV4 Prime thanks to Trevor, an amazing sales person. He is professional, efficient and incredibly pleasant to work with. Trevor is very knowledgeable about all the car details and answered all my questions. I highly recommend Bernardi and sales consultant Trevor Loring.

This place was pretty great, they offered me a good deal on a nice new car (probably best deal for it in the state, especially in this INSANE car market) and my salesman Trevor even picked me up to take me to the site to pick up my car the day it was being finalized and released to me. Overall great experience and I recommend it to anyone looking for a new car 👍

Ive been looking to get into a new lease and replace my Toyota tacoma for a new one since July. Unfortunately it has been very tough due to the chip shortag. I happen to call Bernardi Toyota a week or so ago to potentially pay off my vehicle. They let me know they finally have a few new tacomas on the lot ready to test drive and lease. I scheduled an appointment with Peter in Sales and could not be happier. Peter took me through all the vehicle details left me to a test drive and got me down to the price I was looking for. By the end of the day I was walking out in a brand new Tacoma! They even added a remote key starter, all season weather mats and an exterior interior peotection. Thank you Bernardi Toyota and Peter for such a great experience ! Would recommend 10/10!

This repair shop is a LITERAL lifesaver:On the hottest day of the year, I was traveling with my infant. All of a sudden the AC in the car went out. The fan was just blowing hot air. It was 98° out and climbing. Babies and hot cars obviously do not mix. Bernardi Toyota made an exception for us, got us in right away without an appointment, and fixed the AC. We continued safely on our way. THANK YOU!!!

Eduarda was AMAZING. Very professional, friendly and easy to talk with about what my truck needed and didnt need.

I had a flat after hitting something and, after trying to change it myself, limped into Bernardo Toyota’s parking lot in Framingham. I realized I left the spare on the side of the road. Albin Bytyqi, the assistant Service Manager took me to get it and then got me a new tire and changed it. I also got some needed service done. Oh, it was pouring rain outside also. He went above and beyond and made the situation easy to deal with. I’m in the market for a new car, and because of him, I will look at the Highlander. He was professional and a great representative of his company. I would have given him 6 stars.

In and out, quickly. Thats exactly what I want. Staff is friendly, keep me updated with service progress and everything is certified. The only place I take my car for maintenance.

Mike was such a big help! I appreciate all of his assistance. I dont have computer access since I had a fire at my home and he helped me with what I needed. Thank you so much!

Fantastic service, and the valet option made things incredibly easy. Thanks to the team for timely and responsive service.

My dude Manh was the best. Appreciate him getting things going so quickly and made it a smooth process. 10/10 would recommend

It was great! The service rep was polite and efficient and did a nice job of explaining everything that would be done. He called us when he said he would and when he said the car would be ready for pickup. It could not have been easier.

My salesman Oren was awesome! He took the time to go over the entire vehicle and all of its features to make sure I was comfortable before test driving it, which no one else any other dealership did. Even after making a deal he took the time to make sure that I felt I was making the right decision. I was absolutely dreading car shopping and this was not a good but a GREAT experience. Many thanks for making this so easy!

First time having service at this location. Very fast and efficient. Will book my future appointments here for sure!

Our salesman Oren was the best! He did a great job explaining all of the features of the car and made the process of purchasing a vehicle stress free and very easy. He took his time to address all of our questions and went above and beyond for our needs. We are very happy with our new car thanks to Oren. We greatly appreciated his help and recommend him to anyone looking to buy a car. Overall had a great experience at this dealership, everyone was very friendly and considerate.

Great service, friendly, fast, and comfortable waiting area. I would recommend this service dealer to anyone wanting to get their Toyota maintenance done.

Our experience with our sales person, Max, was awesome! Max was personable, very polite, and super knowledgeable about the car we purchased. I am very happy with the service he provided. Buying a car can be a long and stressful process and he made the process enjoyable for us!

Let me start by saying that my wife and I went to Bernardi on the heels of a very horrible experience at another Toyota dealership in RI. That being said, I was skeptical and not interested in the song and dance that often come with buying a car.We negotiated our pricing through e-mail and once we agreed to a price, we made an appointment to come into the dealership. I first want to say that the dealership was entirely 100% upfront with fees and taxes and there werent any surprises with pricing when we got there. Devon was wonderful, as was Mark, the sales manager and Oscar (such a funny and professional person) who managed our financing and made us laugh multiple times. I mean, who can make financing a car a fun and laughable experience?!I cannot speak highly enough, though, about the gentleman we worked with thereafter, Oren. He was so thorough in walking us through the cars features, answering our questions and made sure to keep in direct contact with us from the time we left the dealership that night, to the time we picked up the car a few days later. He was a true professional, not in the slightest bit pushy and made the process smooth. It was absolutely freezing when we picked up the car and that didnt deter him from walking my wife through each feature, answering her questions and believe me, there were a lot (the car is like a spaceship with its features). What impressed me the most were his comments to us as we were preparing to leave with the car; to call him anytime, with any questions as we were still his customers well after the sale of the car. This will undoubtedly keep us with Bernardi for as long as we lease/own Toyotas. Its hard to find someone who cares beyond the immediate sale and we know weve found that in Oren and the Bernardi team. Paris and I are so grateful - THANK YOU!

I am extremely pleased with Bernardi toyota. I was just looking at cars when Josh approached me and my husband. He was super helpful and made me feel wanted and relax around him. He let us know all the process and when we were inside he checked on us frequently. In addition, David was helpful and friendly when I felt like I was signing my life away.Thank you all! 😊

Totally fraud! So expensive labor fee !The manager Manh Pham gave me the deal list and said my front break only was 3mm and need to replace right now. Also, my four tires need to replace right now! And the total price is $2000!!My car only 40K mi and I did the services regularly.So I bring my car today to another local repair shop. The manager there said my front break has half to use and don’t need to replace it this time!Also, my four tires word well and also don’t need to replace!I would say the manager Manh Pham in Toyota Framingham is totally a fraud! I request someone to give me a fair response!

Great service. They always provide updated information on progress and any additional costs.

Prompt service, good communication, friendly, professional and they have kept my 2008 Prius going well for almost 200,000 miles! Satisfied customer.

Great dedicated and caring staff! I was blown away by how amazing my car looks! Thank you!

Very helpful, but Toyota Corp will not cover the frame rot, 2005 tundra, they will have a law suite!

Part to fix my car cost a lil over $100 but with labor and tax came up to 5 and some change. It only took about an hour to do, so the numbers don’t make sense. Albin cool people tho, he take care of me every trip when I’m in there

I had such a great experience with Bernardo Toyota in Framigham especially Kiro the salesman who helped me greatly! Thank you!!

Had an awesome experience at Bernardi Toyota today! Turned in my lease and it was a great experience and I was able to drive out with the car of my dreams! Highly recommend:)

The employee was very professional and the environment was great. Overall, great customer service.

Albin is an excellent asset to your company. He made my experience at Bernardi a very happy and pleasant one. He kept me informed and explained everything that was being done to my fathers truck. He is definitely a model employee of what customer service is all about.

Very professional employees who take their time making sure you get a vehicle that you want and fits your budget. Very thorough with explaining information!

Our salesman Oren was very helpful and friendly he made us feel comfortable this was our 5th toyota lease but our first from a different dealership we are very happy with the service we got and friendly atmosphere I would recommend them to anyone looking for a car BTW finance gentleman was very nice also I didn’t feel like he was trying to take advantage of us kuddos to him as well

I am very happy with the service at Bernard Toyota . They helped me in every way they were able to. It meant a lot to me since this pandemic is making life more challenging than it already is. Thank you guys !🙏🏽

Great service. Love taking my car there for repairs. Amazing waiting area amenities too.

I would not recommend it here. I made an appointment with service and I explained I had a flat tire and I would need a vehicle if the repair was longer than 1.5 hours because I have work. I arrived and waited 1.5 hours just for them to tell me my tire was flat (duh, that’s why I brought it in). In addition the “director” was rude and I became extremely frustrated at their inability to take care of the customer. They said that they would be losing $40 if I got a loaner for the day, and instead of taking care of it they came up with one excuse after another. Herb chambers of Auburn seems to always pick up the slack where they fail, so that’s where I will be be conducting my business moving forward.

10/10 would not recommend. The salesmen Trevor was very rude and pushy with me. Will be taking my business elsewhere.

We had a super experience at Bernardi Toyota due to Oren Goldsteinspersonable, non-pushy way. We only stopped in to LOOK, but ended up with a new Corolla that day. Oren stayed attentive and patient, and even spent extra time in the parking lot with computer details. Quality Dealership!Jeanne & Dave, Upton

Very efficient and proficient service. Lovely atmosphere and Eduarda was excellent.

Bernardi has a very nice sales staff, Arte Johnson and service staff,Mahn Pham. The waiting area is very pleasant and immaculate. I have purchased 4 Toyotas at Bernardi and would go no where else to purchase or have my vehicle serviced.

I’m very dissatisfied with my buying experience here at Bernardi Toyota. Bad customer service and bad communication between myself, my wife and Paulo. Also I traded in a 2011 Honda Accord which I owed $4950 still and was givin $2000 and they rolled the rest into my new car loan which doesn’t make any sense to me. They said they were going to pay it off not roll it into my new loan. I put $20000.00 down to lower my payment, so why would I want negative equity rolled into my new loan. They did it to make more money off of me. I’ll never buy another car from Bernardi.

Great job here today! Eduarda did an amazing job and I was in and out of there within the hour!

Oscar and Stephan were amazing and helped us every step of the way. Really made the process easy and explaining everything in a way way unlike some dealerships that confused you with all the technical terms. Been recommending Bernardi Toyota yo everyone.

Fraud alert! Theres a lot of 1 star reviews of this dealership on Yelp so check it out. As far as were concerned, thats one star too many.This is what just happened to us:After our 2010 Rav 4 was inspected and tuned up by our local, trusted mechanic for an upcoming cross-country work trip, I took the vehicle to Bernardi Toyota for a diagnostic test of the A/C, which wasnt working.Our mechanic said the pressure was ok and that the compressor was functional. He suspected a faulty A/C amplifier, but suggested a more complete diagnostic before investing in that $400 part, which I reported to Bernardi at dropoff.The result repair estimate from Bernardi totaled $2161.77, and included curious items: rear brake pads/rotors and cabin air filter needed immediate replacement. Well, the air filter had just been replaced the day before by our mechanic, who also replaced front brakes and found the rear brakes to be 70% worn (not almost 100% as the dealer reported)!!So Bernardi was tacking on false charges. Why should we believe their diagnosis of the A/C claiming lack of refrigerant - - not true the day before - and Internal Pressure Stored Codes? This visit confirmed our dread of dealers as rip-off artists.For the list of fabrications generated from Bernardis so-called diagnostic test we paid $157.93.

An excellent experience at Bernardi Toyota.. I am a faithful customer!!

Went in at noon and left at 3:00 with a new car! Staff are all friendly and welcoming. Del in sales is fantastic.. this is the second vehicle we have purchased from him and he always makes it seem so easy and stress free. We highly recommend going to see him if you are in the market for a new car!

The most positive car buying experience I have EVER had, and the quickest. Showed up at 430pm, drove away shortly after 7pm in a new car. Might be a big corporate dealer, but felt like family. Quick & painless! Friendly, accommodating, non-pushy service. Spiro, Josh and Oscar were all incredible. HIGHLY recommend, will be back for sure. Thank you Bernardí Toyota!

The general manager came and worked with me directly knowing Im a long time Toyota buyer and got to a price with my trade that I felt comfortable with. The test drive was easy and options were explained well. I traded in a 19 camry for 21 highlander hybrid w/ AWD and new England winters Im sure will be a great pick. Im a high mileage driver so my car wasnt worth as much and we still managed to come to an affordable payment with the balance transfered. Thanks again and will continue to remain a loyal Toyota driver/buyer.

I bought my toyota car from the seller Igor, excellent service, helpful, he helped us a lot from the time of buying the car until the service after he sold us the car. I recommend the seller Igor. My husband and I are very happy with our car purchase.

Albin was great! Super sympathetic and was great throughout the entire investigation of what was wrong with my car, thank you

Bernardi Toyota Service Team is always assisting the customers with a smile. They explain all the services that need to be done without pressure.Price are competitive and you have the toyota knowledge to back you up.

The car looks better than when it was new! Thank you you guys are awesome.

Bernadi is an amazing dealership to buy your Toyota. I was very tentative about making a deal on a lease but they asked me what I was comfortable with and made sure I signed a deal that I was comfortable with. Joshua the salesperson found the perfect car I wanted, a beautiful Camry with the options I always wanted. Oscar on financing helped with a great deal by giving me great perks like remote starter installed on my car and even though my credit wasn’t perfect, he made sure to negotiate with Toyota Financial to get me a good deal. I highly recommend going to Bernadi Toyota when going to buy a Toyota.

Thanks to my trusted service advisor, consistently feel happy with the service I receive.

Very responsible. Thank you very much Dell for everything.

Loved receiving a text:email video of what was identified as service issue(s). Appreciated car being delivered to my work place as a covid alternative to human pick up and delivery. Pleasant and professional associates. Convenient and service oriented. Thank you.

Easy to schedule! Phil was very courteous and customer focused. Pleasant waiting area and checking out a breeze!

Bernardi Toyota service was outstanding! My car was serviced incorrectly by an instant oil change shop and I had to have it towed to the nearest toyota dealership, in this case Bernardi. Bernardi technicians were incredibly professional and very knowledgeable. Service advisor Vivien is amazing! She helped me find a rental car on very short notice so that I wouldn’t have to miss work the next day! Vivien gave me great advice on how to proceed with my issues and kept me updated on the process the whole time! Bernardi Toyota and Vivien are high class professionals and I will be bringing them any Toyota related business I have in the future!

My service advisor Phil made sure to keep me informed on the progress the battery replacement on my Prius. He was also able to save me some money by applying a coupon to reduce the cost of the battery itself. I was very satisfied.

Original quote for brakes and tire Tostitos was $108 when it was done they charged me $130. Not sure where the $22 came from. Other than that well done service

Manh Pham, Assistant Service Manager, was extremely helpful with a fairly complicated situation.He was patient with me and answered my questions thoroughly.

Great Service! Thank Matheus for his great help!

Bernard was very thorough in his presentation of all the vehicle issues. He invited me into the shop to see all the items.He then completed the tasks i authorized very quickly.

The 3rd service for my 2020 Camry SE, the 1st where I bought it (Barnardi Toyota).The Assistant Service Manager (Dung Huynh) met and greeted me in the drive-thru, took down the info he needed then we moved into the Service write-up area. He generated a RO(Repair order) for the 15,000 mile service and a MA state safety inspection.About a hour later he came to the lounge and advised me the service was completed and my Camry was in line for the state inspection.Shortly after, he appeared again and had the news that everything was done. We went back to his station, explained the free service and the vehicle check-over. Paid my bill and left a happy camper.Looking forward to the next service for the Camry. 😎😎😎

Vivien is the best service representative. She takes great care to ensure I receive the repairs I need at the best price. No high pressure or unnecessary service. She is a terrific asset to Bernardi Toyota. She is the reason I have been returning to this dealer for service for more than 10 years. I highly recommend going to Bernardi Toyota for service & asking for Vivien.

Everything was good Manh is good what he does and Bernardi is great with our vehicles

I feel price which r quoted for all models r higher here compared to other shows room and finally only one car they given reasonable price .we went as group of 5 people and sales person over the mail informed lease available for 12 months n when we went in person they r saying lease not available for 12 months..but all the variety of cars in Toyota brand both new n used cars

Manh was great at explaining a recent diagnostic result and had my air conditioning fixed and car back to me within hours before the holiday weekend! Okay

Peter was informative and is great guy with an even better sense of humor.

Thank you for taking such good care of my rav4, especially on a late saturday morning!! appreciate your service, Albin

Ernest and Dominic and Corbin are very good and nice reception Im really happy with the service at Bernardi Toyota

Great service, the advisor was very professional and patient. He responded to all my questions without no problem at all, I spent $3,500 on my Camry 2002 and it looks like a brand new card. I’ll be back to Bernardí Toyota for sure. Thank you very much.

I recently leased a new Rav 4. This is my 4th lease with Bernardi. I feel they always give me fair deal and make the process simple. Max was very nice and helpful. I would definitely work with him again in the future.