My in store experience has been good. Staff is friendly and attentive. However since they became vision works I am having a difficult time getting hold of them. You are put on to their central customer care and they are unable to connect you with anyone in the office. I have been their customer for over 25 years when they were Cambridge Eye doctors, but with not being able to reach them or get a call back in a timely manner I am afraid I have to start looking for other optometrists. I am trying to reach them since last week and have already spoken to 3 of their customer reps from their call center and no one has been able to connect me still to their office. I was advised since no one is picking up it may be best for me to drive to the store. Disappointed!.

From the exam to helping pick your new pair of glasses keeps me coming back year after year.

Patrick Narcisse,Thank you so much for your expertise on carefully adjusting my wifes glasses, your endless patience, the seamless transaction process, your calm bedside manners and the ability to deescalate a random customer that bulged into the store and started making product/service demands; not only did you deescalate the situation with the belligerent customer..but, you also made the customer happy and feel good about himself and his vision issues, which was unexpected & was an impressive sight to see!

I came here for the first time today for an eye exam. This team was fantastic from the moment I walked in! I was greeted by Katherine who was incredibly welcoming, made sure I had everything I needed to shop for frames while I waited for my doctor. In just a few minutes, I was greeted by Dr. Conway who took care of my contact exam. I usually have some anxiety around appointments, but Dr. Conway was great and made me feel comfortable and at ease during my exam. He listened to my needs and helped me try contacts that work best for me.The store was incredibly busy and running a bit short on staff, but they were all working together to ensure everyone was taken care of quickly and with care. Katie helped me pay for my exam and order my contacts and she was wonderful! She helped me see what I was ordering and choose an offer that made the most sense for my insurance.I also worked with Patrick to order frames and lenses. He helped me get exactly what I asked for and had me smiling and laughing the whole time.I would definitely recommend this team!

People there are nice but always short in staff. Never be able to make or pickup your glasses when you have time. Consider other stores for making glasses.

Customer service is NOT their strong suit. After the appointment, the computer kicked the optician out of the system & my son’s order could not be completed. He said he would call me the following day. Never heard back. I called a day later & received the same run around. Getting through to them on the phone is a pain, unless you have free time on your hands, find a different location.

Having lost my progressive glasses, I needed an appointment with an optometrist and, of course, new glasses ASAP. Imagine how pleased I was when I walked into the Visionworks in Framingham just a 1/2 hour before closing and the staff went into overdrive . Not only was I able to get an appointment the very next morning, but I was able to pick our frames for both daily use and sunglasses. Lauren, the store manager, was my guide and was kind enough to be brutally honest on what looked good and what did not. In less than 10 days I received perfect pairs of glasses. Whats more, the optometrist fit me with progressive contact lenses so that I could see in the interim while waiting for the glasses to be delivered. Thanks to you all for a spectacular job. I recommend everyone who needs eyewear to work with this establishment!

This place is great. Lauren, the manager, helped me pick out 2 pairs of glasses and her service was amazing! I highly recommend coming here if you are in need of new glasses

Did not do proper eye exam. Dr just gave new prescription without even verifying it.he just used computerized estimate. When i tried to explain this, Nice lady at front desk asked me to try new prescription just to be sure which i agreed as i was there for very long time and got tired. They have good selection of glasses but i would never ever get my exam ever done from them again..

I have to say this was my worst doctor experience in 11 years of living in USA. Please note my rating is only for Dr Conway and not the facility, the staff was very nice and helpful and made sure all my needs were met.The appointment was for my 7 year old son and this is the first time he was going to get glasses. (Backstory- I had already seen another OD about 10 days ago, and since the prescription was high I wanted a second check to ensure the numbers were correct, hence Visionworks this time) The staff requested his first prescription but I explained that I want to have an independent evaluation hence would rather not share his first results, and they said it’s ok. When our turn came, the doctor did a very quick checkup and said he will have to wear glasses on need basis, whenever he has to look far away. I asked what are his numbers, and he responds I have sent it out, you can see it!!!!!! I didn’t understand that behavior, how and why would one not share the diagnosis. Still I asked him again, sharing that I got him seen 10 days ago, and if there is any difference in the numbers, would he know what could cause it, repeating that I don’t even know his numbers yet. He was just not cooperative to talk to me, he walked out, grabbed the prescription from the printer and handed it to me.I didn’t understand anything, had a black out moment, it felt like being ill treated as a parent who wanted to have a second opinion. The big reveal was that his numbers were actually different, but the Dr had walked away before I could even react or say anything. Then I talked to the lady at the reception explaining everything, she was kind enough and offered to talk to the doctor. But he refused to talk.The incident was very very disturbing for me… more because I could make no sense of his attitude. Coming from a family of doctors I know doctors are everything but Mr Conway!!

Scheduled my eye exam for glasses and contacts a month ago. Appointment was at 3pm, and I showed up at 2:50pm. Was seen almost instantly. COVID safety measures were impeccable. I felt safe and the staff was super friendly. A woman did come in and complain that she wanted her glasses tightened, which they reminded her she needed an appointment for. Lauren who helped me was super friendly and reminded her about capacity for the small space and that there is currently a pandemic through out the world. Was in and out (glasses and contacts) in an hour. Best experience!

The store was very clean. The staff was so nice and welcoming. They helped me pick some wonderful frames out. I highly recommend this store!

My eye exams here are quick, efficient, and pleasant. Katie is super helpful out front with figuring out insurance and how to get the best value on contacts.

Went in for exam & new sunglasses. The store was clean and Staff was wonderful. Definitely recommend Optos retinal imaging, very impressed. A++

Simple process. Came in for a toric lens evaluation. The doctor took me in and checked my eyes. Later I ordered some lenses from them using my eye insurance. Billing was done correctly.The lens also had a mail in rebate.The lenses were delivered to my door in a week.I filled out the rebate and it was also approved in less than a week,Overall excellent experience.

Had the BEST experience ever at my eye appointment!!! From the minute I walked in, I was greeted warmly and all guidelines explained. The doctor was awesome and clearly educated, love science based knowledge!!! Then the front end staff, have to shout out Lauren, OUTSTANDING customer service, she deserves a raise!!! Be kind and be patient, we’re all in this together...

3 back to back horrible experiences with the manager at this location. Originally went in for everyday glasses, didn’t like the selection but the front desk was extremely helpful. I came back for a pair of sunglasses strictly because I wanted to give this location business after being so helpful first time/not being able to purchase my regular frames here. The manager remembered me and greeted me like she was disgusted I came back a second time when she noticed I didn’t purchase frames from vision works. She followed up with a comment that the Prada frames I purchased online with lens crafters were fake because she didn’t want to be asked to adjust them and told me they didn’t have room for walk ins. (Literally mentioned not to ask her for adjustments because fake frames break easily 3-4 times unprompted) When she learned I knew exactly what I wanted and came in to purchase same day, she suddenly had room in the schedule to take me. I ordered a very basic pair of ray ban frames with a thinner lens option. Upon pickup, I discovered that she actually charged me for the regular frame but ordered kids sized sunglasses with thick lenses. She refused to let me do the try on during pick up. Totally disappointed in the lack professionalism and abuse of my insurance coverage. I will never give my business to a vision works again. I didn’t even want to deal with going back to correct this because of how humiliating it was to return to a business with intent of supporting them for great customer service and be treated so poorly in exchange. Horrifying.

I scheduled in advance using the website for my first visit to this location for an eye exam + contact lens exam for myself and my husband. My husbands appointment was for 12 noon, and mine at 12:30pm. We were both in and out (with glasses ordered!) by 1:10pm! I was very impressed with the safety measures this location has in place with COVID in mind.Everybody we encountered was friendly, professional, and worked very efficiently so that we could be in and out in a timely manner - without ever feeling rushed. Dr. Conway did our exams and was a pleasure to work with. Katie at the front was kind and extremely professional, and Patrick, our optician, worked quickly and did not try to pressure us into an upsell, which I appreciated! Overall, I am glad to make this my new home for my vision needs!

Many hours spent listening to Kirk talk: who ultimately completely messed up a very simple order.Patience and kindness needed for first visit, double up on when you have to return and fix order.Disappointed.

This is one of the best stores for your eyeglasses, sunglasses or anything related to eyewear. The staff is very helpful and friendly. This store has better option for eyewear and plus you can get all the attention from the staff for getting your questions answered.

I had such a wonderful experience at this Visionworks! I was very overdue for an eye exam and was dealing with new insurance since I started a new job. As soon as I arrived I was greeted and had all my insurance benefits explained to me, and how to take the best advantage of them. I was then promptly greeted by the eye doctor himself (Dr. Conway I believe?) who was very nice. After my exam I had the pleasure of working with Melissa who worked with me for almost two hours to find my perfect frames! I am very picky, so her patience and dedication was extremely appreciated. I look forward to seeing everyone again when I pick up my new glasses!

Wonderful, professional and extremely helpful!! We love the staff here. Our go-to for eyewear!

I have been purchasing my glasses from VisionWorks for many years. Their staff is the best and Lauren, Katie, and Kirk bring professionalism with a smile every time I am there. I am very hard on my eyewear and Kirk is a whiz at adjusting my glasses and making them feel like new!

I think if you can get into the store (and not on the phone) the people are friendly and helpful. They are very nice, but trying to fix my prescription was not fun. Trying to get through on the phone is a nightmare. They keep on trying to redirect you to the website an not all issues can be resolved on the website! I spent an hour on hold only to be redirected to some central line that had to e-mail the store to contact me. (this happened twice and who knows how many more times before it all gets straightened out) If you are okay with that, this place is great, but to be honest I wish I had gone somewhere with a different type of customer service. Because of COVID you cant just pop in! I know COVID has made things difficult for everyone, but I feel like I paid for my glasses and I should be able to see with them. I do think they mean to fix it, but it is hard to get to someone to do that for you.

I cant say enough wonderful things. Caty had such a sweet/kind disposition. Dr. K was so kind as well as thorough. Lauren the store manager helped me on a busy covid Saturday with my glasses pickup is the heart of this store. She went out of her way to accomdate the gentleman in front of me whom was disabled. A man without an appointment was not very easy to deal with, she handled him with grace. It was then my turn had a smile on her face and told me she loved her job. Way to go Lauren and team. I will be back for sure.

I just picked up two pair of progressive lens glasses today and can only rave about this place. Lauren helped me pick out frames and she patiently zeroed in on exactly the perfect frames. She was so quick to accurately assess what I wanted. My glasses were made in slightly over a week and were perfect. Everyone was friendly and willing to help. Super efficient and very reasonable prices.

I knew I needed glasses but was unsure of the process. Lauren set me up with an eye exam and then helped me find the best frames. She was very considerate of my budget and worked with me to find the best product available. She took the time to explain all of my options and I left the store feeling very confident I made the right decision. Thank you, Lauren!

I brought in an outside prescription for my first pair of eyeglasses. I was greeted by the General Manager Lauren who is also the optician. I was nervous and overwhelmed about having to pick out eyeglasses but she made the wholeexperience painless! She picked out 2 frames that I absolutely love and fit well! My insurance made the 2 pairs very affordable! I would absolutely recommend this location! Thanks Visionworks Framingham MA

I have been a client of Visionworks for years and highly recommend them. Their glasses are extremely well made, and the staff is wonderful. I want to single out Lauren McDonough, the manager, for her expertise in helping select glasses. She understands what I want along with what I need and has an intimate knowledge of the stock such that I find great glasses I may not have considered in my own.

I took my 11 year old for new glasses a week ago, Lauren helped her find 2 pair that she absolutely loved!!!! Easiest shopping experience with an 11 year old Ill ever have! She was great from beginning to end and our glasses even came early!! Hopefully she wont break them, but if she does Im definitely going back to Visionworks!!

I had an eye exam with Dr. Conway, who was so great! Then I went to pick out new frames. Katie went above and beyond to find me a certain frame and in the end I choose something else but I appreciate the effort! Visionworks is lucky to have Katie!

The BEST PLACE FOR EYE EXAMS AND EYEGLASSES! nice place, very nice employees!! The doctor David is very professional, nice and welcoming... Even knows few word in Hebrew that surprised me ...I gut my glasses the following day with no extra charge..!!! Good job guys i am happy with my choice to buy from you... :)

This is my second experience with Vision Works and I am thrilled with the service I received. Lauren ( I believe is the manager) was amazing. She was patient and suggestive but not pushy. She pointed out the pros and cons of the products I was looking for and was very honest about the difference between the branded glasses and the less expensive unbranded frames. When it came down to picking the options for the lens, Lauren wrote down all my options and the prices and guided me as to how I could get the best glasses for my money. I will definitely refer Lauren and Visionworks to my friends.

Caty and Lauren we so nice! They were very professional and they helped me find some great glasses! Dr. Kim was professional and informative! Great team!! Definitely going back!! 😊

The staff at visionworks were so helpful and knowledgeable. Lauren made me feel so comfortable, and helped me to pick out the perfect frames. The only place I will go in the future for my products.

They were kind enough to stay 15 min extra past closing for me to have time to choose a pair I enjoyed. Cannot ask for more than that, 6/5

I looked around online and by phone to find the best price to get my glasses made. Went to Visionworks and worked with Kirk. Knowledgeable and efficient - I enjoyed working with him. They handled everything with my insurance flawlessly. Paid less than I thought I would. Got two pairs of glasses and have been very happy with them. Nice job!

Recently I lost my main pair of glasses and went here expecting to fork over all the money I got. But all and behold when I got here I got some of the best service I’ve ever got. Everyone here was helpful and helped me get the best plan for a pairs of glasses I love. Thank you I’d rate 6/5 if I could.

I went here to get my new eyeglasses and we were 5 minutes late for the appointment from out way to NJ to MA. Then, the receptionist said that the doctor is with another patient, but how could they schedule an appointment within 5 minutes???!! The receptionist(old woman) named Lauren LIED. There was no one else!!! I literally had to skip school to drive here all the way from NJ to MA and could not even get my glasses?? Are you kidding me?? That was RACISM. Just because we are a different race does not mean we should be treated differently. The receptionist was very rude and racist. I am sure that I dont want tocome here ever again.

They are great here helped me out so much today. My eye exam was done by a wonderful women that explained everything to me and gave me tips. The women who greeted us and helped me with their awesome deals was so nice. The man who help set up my glasses was also so friendly and kind. Totally recommend this place for anyone in need of glasses, contacts, eye exams, and all things eye related.

All of the people working here that I encountered the other week were very helpful and nice. My issue is the prices here. They offer buy one get one free deals, but hike up the price of the one youre paying for. I understand they arent the only ones to do this, I just wanted others to know that the sale isnt as good as it seems. I wish they had more of a selection, and that the prices were more reasonable. But still three stars because of the wonderful staff.

Good doctorpoor costumers service spent 3 hours waiting for an employee Patric who didnt know what to do to charge my insurance 😬😬😬

Visionworks is Best in Optical Care in Framingham MA Dr Bruce and His Staff Are Great To Stop over And Book a Appt today and look your best At Visionworks Today

I was very disappointed with my service here. I came in for an exam and to buy a new pair of glasses. After my eye exam I was told to go into waiting area where I would be seen by the person who helps pick out eye glasses and tells you your options etc etc. Well receptionist was on phone so she was unable to pass my paperwork on to lens person and I ended up sitting and waiting for about 15 mins before the gentleman finally asked (after seeing me try on glasses myself for 15 min) if I needed help. So I explained to him I was going to purchase a pair of glasses but I wasnt going to be able to pay until I got my paycheck. So I wanted to pick out frames and see what my options were and I understand they wouldnt put in the order until I had the money to pay. I wanted to have everything all set so on Friday I could run in make my payment and get them ordered. So this guy tells me okay look at what you like Ill write down frame and number. Well he ended up writing on a business card passing it to me and couldnt give me a price. He guessed what it would cost me. Not what I was looking for. Also there were many sales going on here that I had saw online and this is why I chose this store yet k wasnt told about any offers and I know there was an offer buy one get one free! I will be going to get my prescription from them an ordering glasses somewhere else.

Amazing knowledgeable and friendly staff and they have a great selection. They were top notch yet again!

Ive been wearing glasses for about 20 years now this is the best experience Ive ever had getting a new pair. Thank you vision works!

When I went in for my appointment, their system was down and so I had to wait for over an hour. People can walk in to pick up their glasses, but they insist on fitting the frames to everyones faces, which is nice. However, they dont require an appointment, so I had to wait (after my appointment was already an hour late) for another hour. It took 3 hours total. They are slow and never have enough people.

I have been working with Lauren for years. She always provides great expertise and advice with kindness and care. She is an asset to your store and organization.

I needed a single vision for driving and watching tv I was talked into progressives for $350 and no, they were NOT a high end designer. This price was the 50% off deal!When they were in I went for a fitting. They made me dizzy and nauseous. They tried bending the frames and were making it worse. For almost an hour, I was made to feel like I was the problem. They kept saying that I needed to get used to them and sent me out the door...A week later, I went to my own eye doctor with my new glasses and she couldnt believe I was sold progressive lenses! She told to return them not drive in them.I returned them and bought a pair it single vision elsewhere for $60.Just be careful for the mark up to mark down BS that you get from these dime-a-dozen chain stores.And compare prices online!

Nothing but pleasurable experiences at this location. The staff is polite, accommodating and extremely knowlageable. Did I mention the pricing is incredible? Highly recommend Visionworks in Framingham!!

Unbelievable service Lauren was so helpful. Ill be with vision works for life.thank you .lenscrafters was a nightmare I will never go back to them.

Arrived like 3 minutes late to my appointment because I couldnt find it, whether that be gps error because on their website they have the generic outlet mall address and not their actual address idk. They had me sit there for another 7 minutes when I came in and then a woman comes over finally and tells me theyll have to reschedule but their booked all next week. Super inconvenient and terrible customer service.

Great customer service

The staff if always very pleasant and helpful! My son loves picking out new frames and the kids selection is great!

Been very pleased when I go for eye exam and glasses. The staff is always so helpful

Smart and knowledgeable staff with answers to all of my questions and needs. Recommend this location to any of my friends and family who live in the area.

Been a customer for quite some time and am beyond happy with the service. The employees are very pleasant and my glasses and contacts have been perfect!

Awesome dedication to customer service, recommend to all needing an exam or glasses :)

Always had great service at the framingham store

Great customer service very helpful would definitely recommend the Framingham location.

Great doctors, great employees, the whole package.

Best place to get your glasses the whole team is great

Best eye exam, best prices, best experience! 🤓

FYI- closed sundays

Racism

👓 #visionworksframingham