My tire popped nearby 45 minutes before closing. Staff was very friendly and helpful getting me a new tire and back on the road 30 minutes later. Great prices! I will definitely be returning for all my tire needs.
I came in this morning around 7:30 before heading to work to have a tire replaced and within being there for 15-20 minutes if that, I was back on the road. Quick and professional service, definitely will be coming back if I need more tires.
I had a friend accidentally put windshield washer fluid in the coolant reservoir and I realized it 2 hours into a 7 hour trip. James and Josh were super helpful and provided great customer service! They worked quickly to get us back on the road and kept us updated as they worked. Great experience!!
Great experience!! Front desk staff were welcoming and knowledgeable, wait area and bathroom were clean and best of all I was in and out in a flash!!! Can’t say that for comparable service centers
The manager James there is super friendly, and super honest. He showed me all the parts in the tires that made it so I needed one ones, which made me feel better because I know some places probably wouldnt even look and just do it for the money. He also helped me decide what tires would be my best option, going over the specs and answering my questions. Additionally, my phone died while I was over there and he let me borrow a charger while my car got worked on which I thought showed how much he goes out of his way to help. Awesome place!
We were driving out of town on our summer vacation and the tire started making noise. Pulled off in Fredericksburg at Mr. tire. They fixed everything aligned and balanced us On a Sunday afternoon. They did a great job and got us back on the road In a little over two hours. These guys are highly efficient and we much appreciated their customer service.
Fantastic, exceptional service. James is personable and exceptionally caring, he got me in and out quickly, and dealt with a last-minute problem of a leaky tire and got me back on the road. Extremely friendly, could not recommend them more!
Really quick, within 30-35 minutes! Provided me with good information and helped where I really needed it.
Customer service is always on point. Great service overall, reasonably priced and decent wait times. Highly recommend!
My rep was James. He was very knowledgeable about what I need and he was very pleasant to work with all in all it was a positive experience.
Great service. Fast. Able to fit us in, inspect tire and patch it within an hour.
Paid a $125 for an alignment that now makes my car pull very heavily to the right while Im driving. It wasnt doing that before I went to this establishment. Since I have a job traveling Im not at all pleased with what has been done to my car. I will definitely never go there again. The only reason I am giving it three stars was because the gentleman who assisted me was very pleasant.
Very nice on the phone when I had questions about getting a tire. The gentleman in the shop, I think his name was James, was SUPER friendly and let me know about everything going on when they changed out my tire. Prices arent bad either.
I have been coming here for years. The store manager James is awesome. He’s honest and upfront with you. These guys do good work.
Been taking my cars here for a few years now. James doesn’t just want to fix the problem, he wants to find a solution to the problem. Extremely knowledgeable person, and I recommend him to friends when they’re having car troubles as well. Has helped me a ton with anything from Ford, to Chevy, to Honda. Honestly a great team here!
Excellent service and great prices! Will definitely be a recurring customer.
Not for me. I prefer more professional interactions.
Good tires and nice service Jash was very nice to deal with
When other tire stores in the area turned us away before the the last snow storm here in Fredericksburg because they wanted to close their doors and go home, the service manager at Mr. Tire took care of us. They provided us a great service with four new tires and aligned our front end which was greatly needed. I definitely recommend shopping here. They will take care of you right and not give you the run around. Two thumbs up!
Had to have a tire replaced within 24 hours after another tire shop lost the tire I ordered over a week ago. This shop got my tire shipped in overnight and replaced the next morning. Great service! Will be back for any
James was so nice and helpful.. I couldnt be happier to have my suv break down in the spot it did.. They really did all they could to help me out. A very bad experience with my vehicle made very pleasant with the kindness of James and other employees at this location. Thank you James you will never know the appreciation i have for you.
They were really helpful, friendly and professional.
The customer service and efficiency here is on point! We came in with an emergency situation and needed tires put on as quick as possible. They got us in and out fast and didn’t try price gouge us. Will definitely be going back there again, even though other places are closer to my home. Thank you!!
They were so kind! They let me come in at the very last minute to get plates and an oil change before a long drive. They even gave recommendations on the toll roads. Wait time and price were also reasonable. Would highly recommend!
Stopped in on my way home from work to get advice on upgrading tires for a 91 dodge pick up. Wasnt sure they would have time to get to me before they closed after getting advice and said I could come back another time. I was told there were 8 tires ahead of me but I was assured it would be done before they closed. It was done as promised ahead of schedule. And the tires they recomended are perfect
An honest repair shop that takes great care of your car. 5 star customer service. This Mr. tire location has Knowledgeable and compassionate mechanics who work hard to get your vehicle repaired the right way. I drove my truck in for a diagnostic test because, it had broke down after driving on 95, James was very professional and honest to me and I cannot thank him enough for going above and beyond to make sure that I was able to drive home safely that was extraordinary customer service!!!!Thank you so much James and your team.😊
Amazing service and great customer care.
Great service from this shop and great people. I was on a road trip from Ohio to North Carolina and my tire light came on. I pulled over and realized that it looked like there was metal pieces in the rear tire, and I called the shop and they were able to get me in immediately. So I could get back on the road they took me right away. Here the metal piece didnt go into the tire but they also noticed my tires were overpressure. They saved my day by checking the tires and fixing the air amount, and getting it in so quick. They fixed my tire and I was on my way. Thank you guys.
James Nguyen was absolutely superior! I stopped in for a Emergency Repair and he made the best of my situation. Was very knowledgeable and more then fair. not to mention his servicing time was excellent. I was in and out within the hour. Mr Nguyen definitely comes highly recommended great job and keep up the honesty and integrity!!!!
I was blown away by the level of customer service Josh provided. I had a pop up camper I sold on the internet and the guy was driving all the way from NC to get it. At the last minute, I realized that the tires were dry rotted on the sidewalls and were not safe for him to drive back, but he was already on the way. It was the day before Thanksgiving and I was turned away by several other places that said they could not get the tires until after the holiday. Josh made a call to his warehouse and said he could get the tires around 3 pm on the same day. He called at 1pm and said he had them. We had the tires mounted and the guy was on his way back home and I felt better knowing it would be safely. Thanks again Josh for you outstanding customer service! Well done!
My first time at this facility and the service exceeded my expectations. The store manager, Josh Woodard, was great. Explained everything and showed me something I might need to get fixed in the near future. No crazy sales tactics involved. I recommend this facility!
Always friendly and timely service.
An honest repair shop that takes great care of your car. 5 star customer service. This Mr. tire location has Knowledgeable and compassionate mechanics who work hard to get your vehicle repaired the right way.Again thanks to the crew for their hard work.
I dropped off my Nissan Pathfinder at 1245pm. At 350pm I received a call from them saying it was finished. I told them that I wasn’t in a hurry and they still out me in and out. Very Impressed with their work!
I drove from Hampton Va to Fredericksburg and got a nail in my tire on the highway. I called multiple places to try and get it fixed they all said their technicians are busy busy i’m like man i just need a quick plug a can get to DC. i came into Mr.Tire auto service and the manager was extremely helpful and quick with helping me resolve the issue. i got back on the road within 45 minutes. i greatly appreciate their honesty and service. Thank you to the entire staff here at Mr.Tire Auto Service.
Excellent experience! Staff was efficient, friendly, and professional. Went there for an oil change and they got me in-and-out with no hassle. Will definitely be back in the future.
Great experience here. I had a coupon for an oil change because of a former tire purchase from Mr. Tire. Turns out it was the wrong location but the gentleman here set my account up and applied the discount. Also let me know about some potential problems to get resolved with my vehicle while not being too pushy to sell. Thanks Mr. Tire.
Mr Tire at this location works with the highest level of integrity!They performed diagnostics on my daughters 2013 Jeep Grand Cherokee, to identify why her interior AC/Heat fan was not running. Mr Tire offered to apply their $ 100 diagnostic fee towards any repair costs. Diagnostics indicated the resistor in the fan system might be bad. They installed the new resistor and it did not solve the fan problem. They did not charge me for the $290 repair costs!!! They referred me to the Jeep dealer, consenting the problem was outside their discipline of preventive care and possibly the problem is with the HVAC control module and required Jeeps more intensive diagnostics.If youre looking for HONEST, professional preventive care, I highly recommend Mr Tire @ this location.
Why 5 stars? Customer service! For example, while waiting today, a young mother came in. She had 3 young kids and was in a rental headed to VA Beach. Engine light and oil warnings came on. She didnt know what to do and had trouble getting hold of the rental company. These guys took a look at it for her, easy quick fix. Told her to have a nice trip and and didnt charge her. She was very thankful and they explained everything to her. They could have easily made her pay but they were quick to see she was already stressed, being a Mom with 3 kids, pending long drive, far from home, and facing lots of I95 traffic. This was a place, a person, helping. Very impressive and glad I brought my car to this place. I highly recomend them.
After having 2 no shows, I had a reliable tow company coming to get me so I called to let James know I was going to be towed to his shop due to a flat tire & although he closes at 6pm, he stayed open late so I could get my tire changed. We arrived around 6:15pm & I was out the door by 6:30pm... my day was saved! I would highly recommend Mr. Tire!
Excellent customer service. They answered all my questions. The service was fast and efficient and they fit me in right away. Thanks!
The guys took care of my car quickly and the price was extremely fair. I was happy with their work and I’ll def go back. Thanks for everything!!
Top notch care. Joshua (manager) explained everything thoroghly. Definitely will return for further work.
Ive only been to this shop once, but that was enough to cause me to praise Mr. Tire - particularly Larry. I bought a used Mercedes that failed VA inspection requiring 2 rear tires and wipers. The car was under warranty and Mr. Tire happened to be an in-network facility -- otherwise, I never would have considered going there. Larry worked with the warranty company to approve 2 Yokohama tires, 2 wiper blades AND AN ALIGNMENT! Understandably, the warranty company wanted to opt for less expensive tires, but Larry made sure I was represented well.I typically order tires online, but will consider supporting this shop in the future to make sure they stay around.
These guys are total professionals. Quick service, extremely personable and professional. Larry was extremely helpful and friendly, and went out of his way to help things go as smoothly as possible. This was my first visit here, but it certainly won’t be my last. I definitely recommend this Mr. Tire for state inspections, tires, brakes, or really anything else you may need for your car.
I made an appointment to get my tire patched because it had a slow leak and the service was great. I was in and out quickly and I loved being able to make an appointment online. This was my first time using this center but I will continue to go back to them for my future needs.
Stopped by in middle of trip because brakes were smoking. James told me he would get me on the road tonight to finish the trip. And that is exactly what he did-he really cared for a stuck motorist. Great Service!
Great customer service, diagnosis and recommendations
The Mr. Tire team did a great job to help me out in a pinch today. They were fast acting and able to get my car back to me in no time. Extremely personable and great customer service.
I called yesterday needing 4 new tires for Mustang GT. They told me they could get the tires after 2pm. I arrived about 2:30 pm and left with 4 brand new tires on my car! Quick, professional, awesome service! I will only be doing business with them from now on! Best price in the area!
Larry was very kind! I am pleased with the service I received . My vehicle was serviced within less than 5 minutes of arriving. I would recommend this location to everyone needing any type of work done!!
The nicest gentlemen work here. Exceptional customer service. They were also super fast. I was in and out in less than an hour. I would definitely come here and recommend this place to anyone. They also have a nice spacious waiting area.
This place is just awesome! When they could have charged me extra, or tried to sell me another tire I didnt need when I had a nail in mine, they just quietly took my car into the shop, fixed it, and gave me the keys. When I asked how much I owed, they said nothing, you just have a nice day maam. They deserve my business, and yours, every time I go in! Well done, Mr. Tire, well done!
Mr Nguyen was very professional and easy to work with. They were quick and efficient.
Fast service, good prices and Larry at the front desk was super helpful getting us back on the road after a blowout on I-95. Keep up the great work.
I’ve been coming here for years and the service is always friendly and quick! Prices are competitive with other retailers. They will let you know if anything needs attention, but do not pressure you to buy. I will come back to my neighborhood Mr. Tire!
I came in on Saturday after my tire light came on and they had me come back today so they’d have time to order the part I needed. Wait time is very little and all the staff are extremely nice, knowledgeable and seem to really care about helping out their customers with whatever they need. I know next to nothing about cars so I asked a lot of questions but Dean was really patient and helped me out a lot with getting my tire patched and replacing 2 of my sensors. Definitely recommend and will definitely be back!!
I came in for an inspection after going to several other places that couldnt accommodate. They walked me through the items of concern and corrective actions that could be taken. They changed out my brakes and rotors and kept me updated. Personnel were great. Highly recommend.
Edited: These guy and the new store manager were amazing. At last minute they took my car in and fixed all 4 of my tires even though I only had one flat, all my tires were going bad. I didn’t have to wait long at all. Very reasonable price for brand new tires. As a first time customer they gave me a discount. Very satisfied with the customer service, labor time and getting my car back. They even mentioned a hazard and even though I couldn’t afford to fix it, glad they mentioned it to me. I would recommend this place.
I made an appointment on the phone with james! Everything went very fast and smooth. I was in and out in under 45 min! James was very nice and professional!
Quick service. Friendly staff and mechanics, even my daughter was happy when they explained it to her so she knew exactly what was wrong. They also gave her options which made fixing the car affordable.Staff and work were great!!! Will be bringing our cars here for all our service needs.
I went and had a headlight installed. It took no time at all but the first one burnt out. So then I went right back and the guy installed a new one for me with no problem. Very good service!
Ive come here for years - always have a great experience!
Friendly and knowledgeable staff. One of the staff, Larry took the time to explain the problem with my vehicle and assured that they would fix it properly, which they did. Would highly recommend this garage to others!
Great service! Came in to get state inspection on the worst day of the month and they were great with letting me know how long and that when it was ready they would call. Would recommend and will be returning for any service need on my car.
The manager is very friendly and always try to get to the root of the problem on my vehicle without wasting time. Very courteous and does not add on additional things to make a profit.
Cant say enough about the quality service and treatment we received from James, Larry, and the crew at Mr. Tire on Rt17. We have been coming to them for 3 years now and have never left unsatisfied. Short wait times, straight-forward assessments, fair prices, and timely updates, etc. A very honest, flexible, and professional staff! For as long as I live here in Northern Virginia, Mr. Tire will be the only service center I take my vehicles to!
Dean and the team were nice and professional. The place looks much better, not nearly as cluttered as before. I came in with a flat tire and my car was in the back getting fixes within minutes upon arrival. They got everything taken care quickly. Great experience.
Great experience, friendly and knowledgable staff. Also great prices
Needed a oil change last minute on a Friday. Came in and was greeted by Dean the store manager. He was super nice and super funny. He made sure I was taken care of and made some recommendations for my car. He also made conversation while I waited. I will definitely be coming back.
I called with little notice to see if a mechanic could take a look at a vehicle my son was hoping to buy. I spoke with James who went above and beyond to help. I would highly recommend Mr. Tire. Thank you, James!
Took my car in to get a tire repaired, was told they could not fix my tire because the rim was dented, therefor I needed to purchase a new rim. upon a guided inspection they personally showed me what was needed to get my car back on the streets like a oil leak that i was unaware of and my control arms being worn and needing to be replaced. At the end of the day they were very informative and helpful and they did not expect me to pay for the inspection. A+ customer service.
Wonderful service! They kept me informed on what was needed and how long it would it would be.I wish more businesses would have such outstanding customer service.
Love this Place! Get everything done here and they are helpful every single time, even when they are about to close! Shout out to Mr. Larry!!!!!!
Best car place I’ve EVER been to ! Mr. Larry took the time to not only tell me what was going on with my car but also SHOWED ME !! That has never happen anywhere I’ve taken my vehicles. With his clear guidance with going over my car I now know exactly what I need to fix. Thank you sooo much Mr. Larry and everyone at Mr. Tire
HelloGreat, knowledgeable, and fast service. I made a same day appointment and waited for my vehicle as they replaced a tire. The facility is clean and comfortable. I felt confident that everything was taken care of when I left.
Dean & his team are the best! Ive been going there for years, and i have never had a bad experience. They keep my car running smooth & i am so grateful!
I have been coming here for the past 3 years and love this location. Always clean, punctual, quick and friendly. They always open to working around their schedule and yours without trying to cause a huge inconvenience.
I was assisted by Larry for an oil change and tire rotation. My Appointment was later in the day,But he was able to fit me in and have my car ready way before my appointment even started! Great customer service and will certainly be back.
Excellent service! Dean was professional and had my car up and running in “tip top” condition. Very impressed with Mr Tire and the communication. Dean kept me informed and updated. Definitely using Mr Tire in the future.
Awesome customer care service and technical support from Mr. James Nguyen!! Professional, knowledgeable and patient. Thanks for your support during my state inspection service today, greatly appreciated!
Great Service every time!!! Always in & out . And Mr. Larry is very helpful recommending services!
Took me at the last moment,Very helpful quick professional service will be back
Always do the best oil changes . Quick service . James is the best !
Mr. Tire continues to do great work. Larry, the new service manager just sold us a quality set of tires for our SUV. He discussed with us how they are a brand of Goodyear.Tires are good for bad weather. Wife is very pleased.
Amazing service. Got a flat, he offered the best options and even tried to find discounts for me. Whenever I need a tire, Im going here!
They were busy but quick. I didn’t have to wait long and he walked me out into the shop to actually show me what my problem was. It was a simple fix and they were honest with me. I’ll definitely be back.
I would give Noah and Mark 6 stars if I could!!! Once again, excellent work for a super low price and excellent professionalism demonstrated by this crew!! We have 5 vehicles and trust Mr. Tire with all of them. They completed a ton of work in a timely manner and much cheaper prices than anyone else!!! They never push any unneeded service. Absolutely, the BEST!!!
James at the front was lovely. Came in for oil change and tire work using coupons from Free Lance Star sale ads. Quick service. No complaints.
Guys are great went in for an inspection it was fast and in a timely manner def coming back for future work
Friendly staff, great prices and great service. I recommend Mr. Tire if youre in the area and need some maintenance done on your car!
They were extremely busy when I arrived. And I figured as much on a Saturday. So when I walked in they said 1.5 to 2 hr wait. I didnt mind, but low and behold, they went above and beyond, and took my car back right away and completed my oil change and tire rotation. And kept me updated on the progress. Thank you James for caring about your customers and your above and beyond customer service!!!! You have a returning customer right here!!!!
My step dad told me about this place a few years back and have been coming here ever since. The people working here are really professional and polite, they don’t bs like other places. Solid people all around and will continue to come!
Great friendly service with reasonable price.
Although this was first visit I felt comfortable and welcomed. The service was efficient and I truly appreciate it. I will definitely return for future service.
Friendly, helpful employees. Repaired our tire very quickly and we were able to get back on the road. Also let us bring our dogs in, which was great.
Larry was amazing! He was really nice and very professional. I am happy with the great service I get every time I come to Mr. Tire!!