My husband and I have been buying automobiles from Crenewelge Motors since 1995. In fact my last Grand Cherokee is now being driven by our granddaughter. That speaks for itself! They have ALWAYS made our buying experience seamless and enjoyable. Their staff is professional, very friendly and courteous. The service department always makes sure that everything is working right., and ready when promised. We will never go anywhere else to buy a vehicle.

Friendly hometown dealer conveniently located in the middle of town and not way-out on the edge. During covid lockdown, I paid to have my dead battery in Grand Cherokee replaced by them. It is a special battery with sealed venting because it is located in the passenger compartment. $283 for the battery and $100 for installation, wow, way too much, but I paid it. The pay back came this week because that batter failed! after on 1.5 years. But it cost me nothing because the Mopar battery warranty had 3 year parts and labor replacement warranty. I feel better.

All the good people at this dealership are great. They were super sweet and just humble and honest folks. I took my truck in to get a remote key programmed. They were very helpful working on getting it done right-did not give up and got it all figured out for me. Straight forward though the whole process. Couldn’t have asked for better treatment and will be back for all of my future vehicle dealership services!

I was in Fredericksburg visiting family when my truck was stuck by lightening. James kept us informed throughout the repair process. He was able go get the parts need and truck back on the road much sooner than I had expected

Great customer service couldn’t be happier buying a car from them Sean and Cole did great job helping me out.

Really a pleasure dealing with professionals at the Fredericksburg location. Thanks to both Cole Curless and Shawn Maxcey. We love the Jeep we purchased from you.Kathy and Tommy

The Jeep was in for a recall. The process went perfect. They were done in record time and had the issue resolved. Thanks for the diligent workers, and excellent service.

Excellent customer service. I usually take my Durango for oil changes and any other issues or updates. Any questions or issue that I had, have been addressed quickly with a professional manner. Thanks Bryan and Julia who are wonderful!

Excellent customer service, even though they are 2 weeks out. They asked me to come in and at least have them pull the trouble codes to see if the repair would be needed right away or if I can drive and set an appointment for a later date. Pulled codes and we set appointment for a later date thanks

Had a little problem with a spot of oil appearing on my garage floor periodically. Since this is a 2020 RAM 1500 that is not quite a year old, I was concerned. When it came time for an oil change, I took it to Crenwelge Motors Service Dept. -- Julio was my technician. He found the problem right away.Happily, the source of the oil was not anything that required repair. Just clean up. Apparently, on a previous oil change, the old oil that was drained also spilled into a frame channel on the chassis. If not carefully cleaned out, it will weep from time-to-time appearing to be a leak. Julio not only inspected the entire oil system to ensure there were no leaks, he took the time to show me what had occurred. He cleaned out the channel and wiped down the chassis area after this most recent oil change. All is good.Crenwelges Service Dept. was responsive to my concern and they solved the issue. Id recommend them to other RAM owners.

Cullen, Cole, and the rest of the team at Crenwelge are the Best group I have ever done business with in the auto industry! I highly recommend them.

We have bought Ram trucks for the winery for 10 years at three different dealerships. From here out we will only buy from Crenwelge Dodge. The experience was easy - no hard sell, no pushing of extra warranties or a bunch of added fees. I actually went to pick up the truck and was done in under an hour with all the paperwork and tech demonstration.

First time ever buying a car was a pleasant event. Shawn made us feel like he had our best interest and never pushed the sale or after market programs. He advised us of the extended warranty and left the decision to us. I HIGHLY recommend Crenwelge in Fredericksburg, TX.We got the truck we wanted at the price that was right for us. EXCELLENT customer service.

Crenwelge Motors has been stepping up the customer service. I’m a local customer and if you’ve been going somewhere else for a while it might be time to give them another try. They have gone out of their way to improve the customer experience.

Had minor recall! They got me in and out quickly and efficiently! Thoughtful and courteous.

Very good and friendly local - small town- dealership.

Easy and quick to make an appointment. Expert service. Professional and Friendly service advisors.

We purchased our new Jeep from the good folks at Crenwelge and couldnt be happier. It was a completely transparent deal and they were honest in their advice. Absolutely no pressure and not even a twinge of buyers remorse. I wish i could go buy another vehicle from them just so we could have another great weekend! Make the trip! Talk to Crenwelge!

I have had two experiences. One in Feb 2021 and Mar 2021. I am from Houston. I had major problems with my 2015 Ram. This dealership ttrsted me like their best client instead of an out of town person with a problem. Steve, the service agent treated me great. I cannot day enough of the service and kindness of Crenwelge Motors.

Very friendly, got me in and out.Oil change.

Best new truck buying experience we’ve had. Will make the 3+ hour drive for future purchases

They took me in right at my appointment, very friendly. They said 1 to 1-1/2 hours and it did. I will be back.

I was visiting the area, and found myself in need of a new car. They were fast, friendly and very helpful. I was in and out in about an hour. Thought my weekend was messed up, they definitely saved the day.

They have the best service department. It’s the only place I like to take my truck. They are always friendly and super helpful. Always remember their customers and go above and beyond to help. They are considerate of your time and always have my truck ready quickly.I would recommend them over and over.

I asked about a vehicle that was posted on Cars.com. They emailed me saying it was available, then to email me saying they don’t have it in stock. Which I understand sometimes the online sales don’t update respectively to in-person sales. But then they emailed me again saying it is available that it was in the back, I asked some more questions about the vehicle and it turns out they got the wrong truck so they never really had it. Thanks will never use Crenwelge or anything associated with it again!

Excellent folks as always!

We purchased our new Jeep from the good folks at Crenwelge and couldnt be happier. It was a completely transparent deal and they were honest in their advice. Absolutely no pressure and not even a twinge of buyers remorse. I wish i could go buy another vehicle from them just so we could have another great weekend! Make the trip! Talk to Crenwelge!

Great service. Family owned.Theyve made a loyal customer out of me.

Friendly folks, no tricks, we had a great experience.

Five star dealership. You cannot beat the friendliness and helpfulness of ALL of them.

Bought new jeep gladiator from salesman George Kirchman ll probably the best auto buying experience Ive ever had. Will recommend George and the Crenwelge dealership to all I know.

Worst service ever! This message came on in the attached photo because my SiriusXM was not getting a signal, I explained to the service agent that it most likely was a cable to my antenna... instead of listening to me, they kept my car for a week with no loaner. When I got it back they said they replaced the radio and not the cable. The next day, I had a drained battery, no AC and had to use my AAA to jump start and drive it back to Crenwelge. They kept it for another week and I had to pay for my own rental car.I finally got the car back, saying it was fixed, only to have the same problem as well as a very loud rattle in my dashboard.They did not install the radio properly. I finally called Chrysler and complained, they reimbursed me for the rental car and made Crenwelge rent me a car for another 10 days.5 weeks later they finally replaced the cable.I had to pay $100 deductible. ( Thank goodness I had the Mopar extended warranty ) my dash still rattles and when I asked the manager for a complimentary oil change for my inconvenience, he said no, that he waved the deductible. Liars! no communication about my car, I had to initiate everything. Do yourself a favor go to San Antonio if you have a problem with your Chrysler.

I have been doing business with them for about 16 years. They have a excellent service department and you couldn’t ask for a better team of people. They are the best thier is in the business.

They preprogrammed my transmission shifter. They gave me a ride home and picked me up two hours later. Great service.

Worst customer service Ive ever experienced in my entire life.Dont go to this dealership. Period. Not even for service. ESPECIALLY not for problems with BRAND NEW vehicle. They WILL charge you and refuse to let you have your vehicle back and threaten to put a mechanics lean on it.The vehicle we brought in is a 2017 purchased in June of 2017 and had 7,000 miles on it.Since their technician misdiagnosed the vehicle they CHARGED us to repair it when it shouldnt have had a problem in the first place.The only reason we paid them anything at all is because my husband has to have that truck for work.

We stopped by the service center during our trip to Texas (we are from Iowa) and had a check engine light pop up, Mario and his crew were quick to help check the light and were transparent about the problem. Had no charge for the visit, it was a wonderful experience.

Just bought a vehicle from Jim Cole. Nice guy, fast response to emails and texts. Very happy with our experience with Crenwelge. Will do business with them again.

George is super nice and honest guy! Great experience!!

We were visiting relatives in Texas when my husbands electric key quit working. We went to the dealership in Roundrock where they put a new battery in it. It worked for one day. We didnt have time to stop and get it replaced. So when we got to Moms in Fredericksburg we came here to see if they could fix it. They checked it out and found the battery was bad. They installed a new one and we were on our way. They apologized for the service we received at the other place but they sure made up for it during our visit.

Amazing place and AWESOME service also thanks George was very patience with us also the other coworkers! Will continue using there services in future.

Nice folks but their service dept should offer Express Lube service to customers.

Very good vehicle [GMC] the best, Jesse the salesman easy to deal with,he was the best, thank you jarrell

Best customer service and car dealership in the hill country!!

Exceptional. More than a 10.

The sevest deportment was on there game

Fair, honest, friendly, highly recommend.

It was good.

Went for repairs, staff were very friendly

Great service