Sam was amazing! I had the best car buying experience with him. A different salesman had made an appointment with me on his day off..which left me with no one to help me; Sam was happy to step in and help me out! I appreciate how patient he was with me. I left with my dream car! Thank you Sam! I will never buy a car from anyone else.

Pamela was at the front desk and is so kind and helpful! Having friendly and competent staff makes all the difference in the world!

Pam and Sarah at Safford VW (service) are always a pleasure to work with!!My 2019 Tiguan had the airbag light come on, so I took it in to be checked out. Even though it took almost two weeks to diagnose and complete the repairs, it was covered by my warranty. So no out of pocket cost and only a small inconvenience being without my vehicle. Very satisfied with the level of customer service we receive anytime we come here.

Sales personnel were courteous and respectful. Overall process of buying a car took a little longer than I had hoped, but I understand the quirky time were living in. They did a really nice job of preparing the car.

Nick was my sales consultant and he was fantastic! I had searched at other VW dealerships, but this was by far the most professional. I was traveling from Alexandria down to Fredericksburg and Nick had the car waiting for me out front with my name on the dash board! We didn’t have to go hunting through the lot. The process was seamless and didn’t take forever. I’d recommend this dealership (and Nick, Z, and Vanessa) to anyone! Thanks y’all!

The prices are high but the customer service is fantastic! Pam is absolutely amazing she is always helpful and caring! She is the only reason I still take my car there. Sucked the new owner took away the lifetime oil changes. I mean seriously we spend enough money there you probably lost many customers because of that. Pam Pam Pam she is the best!!

Rachel is GREAT!!! Goes above and beyond to make sure the customer is happy and satisfied. I recommend anyone to request her when buying. Ann is also great - gave a no-nonsense approach to sales without all the fluff and scripted industry talk. Everyone was friendly and pleasant. Great atmosphere.

Safford was friendly and as efficient as the number of waiting customers would allow. The service department was prompt, informative, and helpful. And their texting method was great instead of the usual phone call.The sales department was not pushy and once we got to the leasing agent, very clear and fast moving.There was some question the next day when trying to transfer our Sirius XMaccount, who should have installed the car.net info…VW says dealer, dealer claimed not to know…but my husband worked through it and got it straightened out. But it was a hassle.Otherwise, happy with Safford so far!

My wife scheduled appointment for free oil change after purchasing new vehicle. They were asked to check a specific tire for potential leak and also were being paid extra to rotate the tires. Technician stated that all tires were holding proper air and no leaks. My wife was ready to leave and tire was flat. Technician took car in again and then stated a nail was in sidewall and not repairable. Staff tried to sell an overpriced non matching tire while vehicle was there. She declined, went (on spare) to reputable, experienced tire shop and a screw was actually in repairable location. We will never use this shop due to the poor skills of technical staff and inaccurate statements of reporting and attempted upselling.

Came into Safford VW to look for a car for my mother yesterday. We were immediately greeted by the friendly showroom team and passed off to our sales person, Rachel W. Throughout the entire process the team at VW was extremely communicative with my mother to mmake sure she got what she was looking for and was happy with the selection. She settled on a car she like and Rachel went with her on a test drive and was very knowledgeable about the car and the features to be able to explain it. The finance team was very helpful in showing the numbers for the different purchase options, as my mother was not sure whther she would lease or purchase. My mother cannot stop raving about her new car and she loves it. If it were not for the team and Ms. Rachel W over at Safford VW she would not have found a car that she absolutely loves.Thanks to the entire team at Safford VW!!

I really had a bad experience with this shop. I took my vehicle there for repairs and it took them 2 weeks to get it done. I had to contact them in order to keep me updated otherwise they would have not called me or inform me. Finally got the car done after 12 days, once I paid the car had a check engine light and when I told them about it, the manager said “sometimes that happens”. I asked did anyone checked? I had email and let them know to check for any additional issues. The technician came in and told me “it was never any check engine light” that’s a lie!The car had a check engine light prior to been dropped off. When I asked again “you sure about that?” He replies “ there was no light”This place is dishonest, they never checked for it and made it sound that is something new that came up. I do not recommend this place. The manager said to bring it back for diagnostic. I asked him “is there extra charge?” He said yes “for the diagnostic” why are you charging me for something I asked to be checked when it was first dropped off.? Dishonesty

Mrs.Sarah was phenomenal, she kept great communication with me and let me what was going on with my daughters vehicle step by step! Truly Awesome! Thank you again.

Just went in for a 20,000 mile service, and all was good. I dropped the car off and picked up later in the day, so can’t review speed if you are in a rush, but service was completed, they didn’t try to sell me any extras, and the people I spoke with were all very pleasant. I will likely return for future service even though it’s a little farther than some other dealers.

Really disappointed with the listed price on the sticker vs what I was charged. Other than that everyone at the dealership was courtous and helpful. Especially with setting up the electronics.

If I could give more than 5 stars I would! Sam was amazing and able to deliver all of my wants and needs in the vehicle I purchased. He was informative and unlike any other car dealer I’ve ever worked with! Was a fantastic experience. HIGHLY RECOMMEND!!!

I came to VW not knowing if I would be able to get a new car. Rachel was such a big help. She help me out so much and was really worked with us. Dave was amazing with helping out as well as being friendly to my kids and even bought us pizza for us and a few other customers that were in there. They explained everything extremely well and got me into a car that I needed and wanted. They didn’t just put me in a car I didn’t want. They tried everything to get me into the one I wanted. They are super professional and amazing people. Definitely coming back when it’s time to get another car.

I went to Stafford VW knowing exactly what I wanted. Nick was happy and quick to help to bring the exact vehicle I wanted to the front to view. Even though the process took an extra day, due to me arriving late the first day, the process was smooth sailing. They were very welcoming at VW, as well as helpful and knowledgeable. I recommend seeing Nick for all your VW needs. He has also helped me keep up with maintenance work after the fact! I am enjoying my new Jetta!

The staff at Safford Volkswagen we’re absolutely fantastic. After months and months of trying to purchase a vehicle and not having any luck The sales manager here reached out to me and worked really hard to get me financed and into a car that I’d like driving instead of just putting me in something for the sake of selling a car. The payment is great and actually ended up being less than I expected. Morgan was my sales person and she was very friendly and personable, she even followed up a few days later to make sure I was enjoying my car and happy with everything. Safford Volkswagen staff really was a class act!!!!!Thank you again for helping me get back in track with a car and building my credit back up!!!!!

I came to trade in my SUV for a smaller sedan and it was such a great experience! My sales consultant Vanessa V. couldn’t be more helpful. She was amazing, patient, considerate and professional for the more than six hours I was at the dealership. The folks at this dealership truly know how to take care of their customers and I left 100% satisfied. Give Vanessa V & the finance consultant (unfortunately I can’t remember her name…very nice Hispanic woman) a raise!! They deserve every bit of it! Thank you!

Service staff was nice and attentive to my vehicle recall concerns. I was advised that the service may take 90 minutes but I was out of the door in 30. Cheers and best wishes!

Good experience.. salesman was very nice and respectful.. called several times after the deal was done to make sure all is good. Would definitely refer family and friends..

Always have a wonderful experience coming here! The customer service is always great. Went to get my oil changed and after they were done they took it to the car wash. They have exceptional service. Will definitely recommend anyone that I know to come and get a car/service here! ☺️

Best car buying experience Ive had. Fair negotiations, didnt push too hard for other services. Haseeb was professional, knowledgeable and gave me an honest assessment of the best deal for my money. Have already recommended them to friends.

When I have to bring my Passat in to have work done everyone is extremely professional and nice.And if I have any worry or concerns management I’d quick to address the problem. And I leave with my car washed and looking great. The the young ladies at the service department are amazing. ⭐️⭐️⭐️⭐️⭐️

I would highly recommend working with Rachel Weaver at Safford VW in Fredericksburg. She listened to all my requests and got us the perfect vehicle for our family. We are so excited for our new Atlas. The process was very easy and we got the chance to test drive multiple models and packages before choosing the one we liked best. Thank you!!

Easy and seamless experience thanks to Mr. Pierce! Loved the service I received and how quickly I was able to purchase my car!

The employees at this dealership were very nice to work with, but they dropped the ball on a couple of issues. After we agreed on a price for the vehicle, I asked if the car could be detailed before we picked it up, seeing as the seats had a bunch of different stains on them, and there was also garbage from the last owners in between the seats. From my understanding, a detail would include a full deep cleaning of the interior of the vehicle, shampoo of the seats and a wipe down of all the smooth surfaces with some kind of a cleaner. (Which I am going to assume they have access to because, well, they are a car dealership). We also asked for a full tank of gas to be included when we picked the vehicle up, which they agreed if we left a good google review. When we came to pick it up, the seats were in the same condition with the stains on them, and they said they couldnt get the stains out. I dont think they actually even tried. It seemed like all they did was run a vacuum over the seats really quick and that was it. We also still found garbage and food crammed in between the seats on the way home. They never filled up the gas tank for us either. By the time we were going to leave, I was so done with driving back and forth an hour each way, I didnt make a big deal of it. If this was a brand new vehicle purchase Im wondering if they wouldve treated us differently. Not sure if I would buy a vehicle from anything with the Safford name again.(The photo I attached was after I took a damp rag and scrubbed the back seat for about 10 seconds.) The stains could come out, there just wasnt any effort made.)

Great customer service from all members. They asked if i wanted a free car wash after my oil change which I accepted, however there were still lots of bug stains all over my windshield. Lastly when given the option to opt out of thier text message service, I was still contacted from a different number asking to leave a review here.

Very courteous staff. I was able to get my car inspected promptly with no hassles. I would use them again.

We went here with the intention of purchasing the Jetta 2021 but did not think that the whole process would be so efficient and quick! Nick helped us out and was very professional and nice. Everything was very clear and we were out within an hour. So happy with my purchase!!!

The sales portion of getting my car was great, the sales person I worked with was wonderful. However, I was scheduled to have my car get the protective coating on my exterior & interior & was told I would have a loaner. I arrived 15 minutes before my appointment & was told nothing about a loaner NOT being available. 15 minutes later I was told that there arent any loaners & enterprise would pick me up & then Id have to wait an hour for a rental. I work, had I not carried my laptop with me, I would have been screwed because 2 hours out of my day that was unplanned & not explained prior to dropping my car is unprofessional. I was told I could drop my car, get my loaner & leave, not sit around for 2 hours waiting for a car. Had I been called & told that there were not any loaners available, I would have rescheduled OR had someone follow me to the dealership.

We were sold a van with faulty lifters on both banks. There was a ticking noise, as noted when we first saw the van. We were told it sounded like a normal engine. Upon bringing it home, we realized the noise was still there and not normal. We had to bring it back in to be serviced. We received no call or apology for being sold a van with issues. There was no ownership to this situation.While our van was there to be serviced, I had to call several times to get an update. No one called us. I didn’t even receive a call when it was ready to be picked up. Upon picking it up, I had to read the paperwork to even know what was fixed- they couldn’t tell me.To top it all off, we initially drove it off the lot with an almost-empty tank of gas.The only reason this is a two star review rather than a one star review, is everyone was very friendly and nice. Our sales person and loan processor were very kind, as well as those I spoke with on the phone in the service department.

Rachel was a blast to work with and made my car buying experience quick and easy

It was quick, friendly and efficient.Completely painless.Thanks much.RC

Used Safford VW service department for a repair and service maintenance on our 2017 Passat. Everyone was pleasant, well informative, and communicated great! Highly recommend the service department.

They have always been very good, know us by name and do good work. They keep our Beetle running like smooth.

Rachel at Safford VW was great to deal with. It was the quickest, most efficient car deal I’ve ever had. They worked with me to get the payment I needed.

Best vehicle service experience ever!! Every staff member was so nice. I highly recommend Stafford Volkswagen of Fredericksburg. Huge thank you to Sara in the service department for making my experience super simple and enjoyable

I have been talking all my VW vehicles to Safford of Volkswagen. Friendly customer service, kept me informed on the progress of my vehicle, clean facility and reasonable price couldnt ask for any thing more

I want to give a big THANK YOU to Safford Volkswagen and their Manager Zia. My father and I were there last week looking to buy a 2021 VW Atlas Cross Sport and fell in love with it. The sales team did everything they possibly could to help us get her at a price we were comfortable at. I even made a trip to the VW in Midlo to see if I could get a better price and ended up going back to Safford VW because it not only was a better deal but the employees were just so kind and trying to help us in any way they could that it just changed the whole buying process for us. I would recommend everyone to go here and buy their car.

P0299 Boost pressure issueAs with most dealerships, they try to scare you with the diagnosis by showing you an inflated estimate. They give 2 scenarios. Best case and worse case. Also, all they do for the $200 (inc tax) diagnosis is plug it in to a PC and give the vehicle a visual inspection .You can use Advanced Auto PC reader for free.In my case they said that it needed a Boost pressure control valve, which i agree is the most common proublem for that code. But they wanted $360 for the part alone when i ordered it for $120 through VW parts.I guarantee they did not do a smoke test to check for leeks. This code could simply be a cracked air hose.They also quoted $3500 for a new turbocharger as the worse case scenario. Complete BS and used as a scare tatic.They quoted the control valve replacement at 2hr labor. When really it takes less than an hour with a lift.The only reason i made them replace it is because i dont have my Jack stands on hand right now (just moved here from out of state) and because they owe me 1hr labor.Some Dealerships charge $80 diagnosis. These people charge $165 plus tax but give 1hr labor towards repair.Dealerships make money on parts. They also scare you with a super inflated repair estimate so that you trade it in with them.Be smart. Run your codes for free at a parts store. Do some google searches for the diagnosis. Watch some YouTube videos and do the repairs yourself. Never EVER pay $220 for a cabin filter replacement (what i overheard the customer in front of me being charged) when its $30bucks at a parts store, requires no tools and takes 5min.Also buy your parts yourself (OEM). They will scare you with warranty BS but the store warranties them.

Service is a bait and switch. If this dealership tells you, there is no charge for looking over the car and then they wanted $900 dollars after saying it wasn’t worth repairing. They insisted another dealer that took a VW Bug as a trade-in pay the $900.00!Even the other dealership said that was just wrong.I would never recommend anyone using this VW Dealership.

My audi broke down on i95 while travelling out of state. They were able to easily diagnose and repair my audi and get it back on the road sooner than expected! Very good communication with me on status of things during the process.

Seems like a great staff. I’ll be going there for now on seeing I bought a new car. Keep up the great work.

Great place to bring your vw if you have a issue, very informative and quick service. Also nice people to communicate with.

Went in for a check engine light on my 2019 jetta, Pamela was my advisor, set up a shuttle to take me into work 2 miles down the road and updated as my vehicle was inspected and repaired. Was able to pick up my vehicle at the end of the workday. All around great service from everyone, will return for future service needs.

Phenomenal experience. I would strongly recommend this dealership to everyone who wants to have A+ Car buying experience......I am super happy with my new purchase!!!I would actually give it 10 stars but 5 is the Max.

Service department (Pam) kept in touch with me regularly about my car. They gave me a shuttle ride home so I didn’t have to sit and wait on my car. Safford Volkswagen even applied a military discount which was greatly appreciated. Very pleased.

Great experience at Stafford VW! So helpful, helped my mother-in-law purchase a 2022 Taos and I was able to pick up the all-new electric id.4. I really love my new car and my mother-in-law is so happy with her Taos. Thanks so much to Rachel and Chris in sales.

Excellent car buying experience. Bought my atlas from here abs just traded it in for the id.4.

Always enjoy interacting with Pam, and my car was repaired in record time this visit!

Rachel was great to work with! She wasn’t pushy and explained things throughly. This was my first ever car buying experience and all the people I encountered were caring and tried their best to ensure I was getting the best deal.

Rachel, our sales person was amazing! Very knowledgeable, responsive, no pressure. She really made our experience the best!

My wife hates car shopping with a passion. Nick hooked us up, and helped me get everything set up so we could come in and leave within an hour. We love our new 2021 Jetta R line!

I am extremely happy with the service I received from the sales department! They went above and beyond to make my buying experience an extremely positive one! Not only did I get a car I like but there was little stress (after a very stressful event that brought me in) because they made it that easy!

Put a deposit on a vehicle on Tuesday evening. Would not be back to complete purchase of vehicle and pick it up until Friday. During that time vehicle was supposed to be detailed and fuel topped off. When vehicle was picked up nothing had been done to the vehicle. Very disappointed.

I am VERY PLEASE with VW Safford. I needed a bigger car because of our extending family. I don’t have the best credit as i recently discharged chapter 7 and they were able to get my into a new 2021 VW Tiguan. What I’m not happy with is they had creditors run my credit 12... yes TWELVE times. If I would have known that I wouldn’t have even tried as now I have to wait a few years to buy a house because too many hard inquiries. I am happy with my purchase.. but not happy with the honesty and aftermath of my credit now somewhat being destroyed and having to pick up the pieces.

What else can I say, the team over there at safford Volkswagen is top notch. Called in to check on a Volkswagen Atlas and was out of there a couple of hours later with the car. The transaction was hassle free and 10/10 I would recommend them to my family and friends.

I had been thinking about selling my car and not sure if I wanted to get another car.I started looking around online and found a car that had all i wanted.I had seen 2 other cars at other dealers so it was a matter of deciding what I wanted to do.I walked into VW of Safford ad was greeted by Rachel; shortly after David came and offered assistance.I said exactly what I wanted: model color for exterior and interior . David and Rachel showed me 2 options of exactly what i wanted. We went for a test drive. I loved the car.Rachel was very very nice and helpful; not your stereotypical sales person. She worked to get me the deal I was looking for.David, the GM was outstanding; he truly cares for his store and his customers.I am not the kind of person to leave reviews but this experience was worth letting the possible clients know that this place is AMAZING. No pushy sales people no wasting your time by showing you what u dont want; clean, and very people oriented and friendly.I HIGHLY recommend this place. HIGHLY recommend Rachel !!!

I had an awesome and quick experience with Nick and the whole team at Safford VW. Very polite, not pushy and most of all accommodating.

Very nice and they were clear about expectations and timelines. They also assisted in getting me a rental for the day when I last minute decided not to wait to complete my service. Very effortless and I’ll be doing more business there. Thanks Sara in service for the great experience!

Friendly, fast and efficient. All that you could ask for. Received constant yext messages both before and after service. Would highly recommend.

Rachel, Haseem and the all the others were amazing! They made a long process worthwhile and made sure we were taken care of while there on a very busy Saturday. Only came for one car and left with two! Couldn’t be happier!

My service experience with Safford VW has been great. My very first experience was not stellar due to miscommunication with the service representative, but my following visits I have worked with Pamela who is always kind, thorough, and helpful. My service is always completed quickly. I never have any issues with scheduling either. Although we got off to a rocky start, I am beyond please with the service I receive.

A week ago when I urgently needed a new car, a friend recommended Safford VW of Fredericksburg.  The General Manager (David Roach) and his team helped me find exactly what I was looking for, and I love my new car!  Thanks David for streamlining the process and making it easy to do business!

Had a great time truck shopping and had Andrew Navangul and Zi the sales manager help me the whole way through, nothing but great service and professionalism over there at Safford VW!!

Absolutely amazing experience! So good that we walked out with two vehicles that day! =D a beautiful 2021 atlas and a 2021 Passat.

I had a great experience with my new vehicle purchase. My sales representative Rachel Weaver was very professional, knowledgeable, and overall very helpful with my car purchase.

Great service. Very knowledgeable and helpful. Thank you!

I took my 2009 Eos into the Stafford Volkswagen on Sunday May 17th. My convertible roof was not working correctly. Chris in sales was most helpful in allowing me to secure my vehicle inside the service bay, since service was not open on Sundays.On Monday morning I received a text from Pamela stating they had processed car in and would be in touch.After that point the COMMUNICATION was TERRIBLE, it took two weeks to repair and cost almost $1500, Mostly labor.Being with out a vehicle meant I had to rely on other means including rental. I contacted Mark the service manager and he assured me that he would speak with both the technician and Pamela in the morning and personally call me with a status. That was on Wednesday May 26th. At 11:30 the next morning I called Mark back only to find out that his machine would not accept messages. I never did receive the status or call back. I had to leave town for the weekend and made other arrangements.Two days later I received a text back from Pamela stating my car was ready.Terrible communication skills, I will NEVER use this dealership again.

Clean environment and efficient service. My dad always serviced his car here and he never had negative experiences. THANK YOU Volkswagen for giving him that.

Great personnel. Professional, friendly, helpful and not pushy. Very pleased.

Came in for a vibration/humming sound from the hvac system on my 2017 gli. It was takin in. In a timely manner and diagnosed quickly as a bad blower motor. Staff in the service department was friendly and same as the parts department were friendly as well. As i ordered sum parts from them as well during my visit. Only suggestion to the dealer is hanging signage for restrooms as well as parts counter and service area. That way it is a lot faster to quickly find what you need.

I went to Safford VW knowing exactly the car that I wanted and that they had in their inventory. Chris Henson and Nick Dykehouse were fantastic! Very open and transparent about the price. I left that day not purchasing the vehicle because I thought that the price was too high for my price range. A few days later they reached out to me again to tell me that they were willing to work with me and come to a deal. Although hesitant, I decided to meet with them anyway to hear them out, thinking that like most car sales personel, they wanted to negotiate. No. I was wrong. They asked me what I thought was fair and they agreed with exactly that price. In fact, they went $500 lower. They even threw in an added car feature (remote start, which I wasnt expecting). I was shocked. They then proceeded to shatter my expectations once more and show me how a real dealership takes care of paperwork. They didnt attempt to sell me all those extra service packages and protection plans (though they did read through all of the necessary disclosures/disclaimers), but were honest and open about whether or not they were helpful for my situation. The entire process from start to finish was 45 minutes after I showed up! The detail cleaning of the car took longer than the paperwork. I have never experienced such a fast, no hassle process buying a car in my life. Safford VW now has a new, loyal customer and I will be telling everyone to check them out if they need a new car. Also they are pro military/law enforcement and will hook you up with discounts/rebates accordingly. Give them a shot, I promise they will exceed your expectations.-Justin S.

Fast quick service. Sara was great. Car was cleaned and promised at the time stated.

I could not be more disheartened and dissatisfied with how Safford VW conducts their business. My experience was the epitome of (the often stereotypical, but in this case perfectly accurate) dishonest sales practices that many hear stories about. I recommend avoiding this dealership at all costs. I worked with both Nick, the salesman, and Haseeb Zia, the sales manager, over phone, email, and text to work out a deal on a new car from their lot. We eventually came to an agreement and had a deal. I made the appointment to come by to simply sign the paperwork and drive away with my new car. In the hours between striking the deal and my appointment to pick it up, they sold the car right from underneath me to someone else. It is about as sleazy as you can get. Car buying is stressful enough; dishonest people like those employed at Safford VW make the experience unbearable.

As always vw employee made me feel happy this time it was Pam even though I couldn’t get the work done she gave me options to take care of my needs thank you for having employees like Pam sincerely kim Kalski

Just bought a brand new 2020 Jetta S 1.4T. This is car FREAKING awesome. I dealt with Z, the sales manger, and he worked with me on what I set my budget at. I couldnt be happier with the service I received. I HIGHLY recommend Safford VW of Fredericksburg to anyone looking for a new car and a great deal, with AMAZING people to work with it. Thank You Z you were awesome.

Rachel did a great job at communicating with me through the week and got me the information needed to be prepared for purchase. I had a great experience here as they worked with my budget and did the best they could to help me get this done. I highly recommend the dealership and the car (jetta GLI autobahn)

Deceptive Pricing on Internet. Was interested in ID 4 listed on website as $42,987+taxes, fees but when you reach out it turns out base price is $46349+taxes, fees.

DO NOT take your car here for service! They price gouge!! Tried to charge us $3000 to repair our air-conditioning, AFTER charging us $1200 to check to see what the problem was. I will be filing a complaint with the BBB. Save yourself the headache DO NOT take your car here for service. Oh... and Sara the lady in the Service dept. is rude as hell and hung up on me because she was tired of hearing me complain. AND... Mark the service manager is conveniently unavailable, and his voice-mail box is full and isnt taking messages. Hows that for customer service? AND VW HQ has a 1 hour wait time to speak to someone on the phone. #PissPoorService I give them ZERO STARS for my experience, but they would not even allow me to post this comment unless I gave them at least one star. SMH🤔

I had a great experience with Rachel, Chris & Rich at Safford VW! I was very specific in the trim level and color of the Atlas I wanted and they searched for days to locate my car and to keep me in my price range. This is the second car I have purchased from Safford and I would return to purchase another car from them.

Got oil change, tire rotation, and alignment and they couldn’t even put air in my tires. Couldn’t fill up washer fluid. Will not be using service center again.

Scheduled service appt and was quick and easy. Took less time than expected.

We have been in the market for a new VW Atlas for a little over a year. On a whim, decided to stop into Safford just to take a look. Haseeb Zia was our first interaction and from the beginning was extremely helpful and able to answer all of our questions. The staff at Safford VW were professional and honest throughout the entire process. We were extremely happy with their willingness to work with us on a deal and set us up with a great price on a brand new 2021 Atlas for our family. Many thanks to everyone at Safford VW!

Great car dealership and friendly people. I have bought 6 cars here over the years and each experience has been great

We had a great experience at the dealership our sales woman Rachel was wonderful with everything with my sons first car purchase she was very helpful.

I returned to VW for my first routine oil change and tire rotation since they cover the first two oil changes when you buy a new car. In addition they said the car needed the tires aligned which would take an additional 30 minutes. I was very unsatisfied with the wait time of 3 hours for this service. When I asked for an update after 2 hours someone went to check, but never came back to give me the update.

I dealt with Yiana when I was in need of a new car this past weekend. The entire process was very smooth and professional. She made sure I knew about all of the features and was very knowledgeable about the vehicles.

Always the best service and easy to work with :)

Went to the dealership to test drive a car we had seen in their lot. Walked out with a certified pre-owned Volkswagen. They really take care of their customers and ensure a seamless transaction. Thank you to Haseeb Zia for helping us find our new ride! He went above and beyond in ensuring we left with a sparkly clean car. We appreciate you guys!

Very good customer service, my overall experience was great. Friendly staff, thanks to Rachael and Haseeb.Thank you Safford...

Worked with them for three months while I got ready to purchase. Staff was helpful getting a car in stock instead of trying to show me what they already had. Would recommend.

Receptive and really helped out after a dealership up North had left us out to dry.

Everyone is friendly and ready to assist. No complaints.

The customer service (Sara in the service department) was top notch and they serviced my car quickly. Thank you Safford VW.

Good luck getting a response as to where your GAP refund is. I sent the pay off letter to Kelley on December 21 and have called several times over the last 2 weeks and either got put on hold forever or sent to a generic voicemail box. I have also emailed a Blake or Ashleigh who are supposed to be in charge of this and no response.

Sale was only ok nobody knew we were on the lotLittle rude at the closePromise not keptUnorganized

Will never do business with them again. Saw a vehicle listed online for just over $36,000. Went in to trade my Volkswagen Tiguan for it. Knowing I was coming from a VW thought they would give me a good price. When I asked about the car the guy said sorry that’s not the price it’s $47,000. I showed him the online ad and he said sorry. Here we are several days later and they are still falsely advertising it at $36,000. Are they doing this to get you in the door? IDK but I know I won’t be back.

I was incredibly disappointed with my experience working with a saleswoman and manager at this dealership. They were so dishonest and disorganized that I ended up walking away and purchasing a Tiguan at another dealership in Maryland. I started the process over the phone as I wanted to do as little as possible in person. I reached out with the preferred trim and what price point I was looking for. They said they didn’t have that car at the dealership but could transfer a car from another one. After reviewing the sticker and photos, and negotiating a price, I said I wanted to move forward with the transfer and purchase. In order to do so they needed me to complete the credit application which I did and submitted. I confirmed all and booked a time to come in to finish the process. They called me the next day and told me the car they had reserved had actually sold but they could offer me another trim model at a much higher price. At this point I called the dealership they were transferring the car from. The dealer said they didn’t know about a transfer, or the car being sold - in fact, it was still in stock. So I bought it from the other dealer. The team at Stafford is rude, they lie, and they swindle. I would not recommend this dealership to anyone. I would honestly pay more at another dealer rather than deal with how disrespectful and deceitful this team is.