😀Excellent service! Friendly & informative & very helpful getting my pool up & running! They offer water testing to make sure your pool chemicals are up to par & running efficiently. This business utilizes a 🦮SERVICE DOG, so please be respectful & courteous because this special dog is on the clock doing his job making sure his BOSS is safe and sound! PLEASE Always be respectful to all WORKING CANINES, you wouldnt like it if someone was trying to pet & disrespect you on the job all the time! 😄🦮 LoL!

The staff were very friendly and helpful. They didnt have the pipping that I needed but the gentleman there was very helpful and found a way with other various parts to get exactly what I needed and is better than the original part from the manufacturer. I recommend them highly. Thank you!

Friendly and awesome service! Was unsure what I needed and almost spent double what I needed to get started. It really helps sometimes to just talk through your situation with someone versus trying to figure it out from reviews. Will definitely be back.

Team JoshH came out for my 1st cleaning. My pool is crystal clear. I love these guys. The are extremely courteous, professional and very helpful. I asked about some stains and they came back out the next day and cleared the dirt that had settled that I thought were stains 🤪. Again, I would highly recommend Monarch Pool Care. 👍👍👍

Great service and very friendly! They want to help you get your pool right! I will be going back to them very frequently!

In April of this year (2018) I purchased a home listed as having a pool. I had zero experience with owning a swimming pool so I called Monarch Pool Care to complete an inspection of what I had gotten myself into. Although the busy pool season had started the owners, Ruth and Len, were able to fit me in. Len came out to assess my situation and when he pulled back the so-called pool cover I realized the home came with a cesspool (see pic) not a swimming pool. While I was disgusted by the green, soupy mess, Len assured me it was not the worst he had seen or worked with and that Monarch Pool could get it back to looking great in no time. He let me know they would repair and salvage whatever they could, so I could save money and completely replace whatever needed to be replaced.I decided on complete removal and replacing of the lining, adding heater, pool light, upgrading the sand filter, the pumps, and salt water chlorination system, etc. and my project was assigned to Service Manager Fred and his team. Len even helped me find a reliable electrician for the necessary electrical upgrades. When all of the work was completed I had a beautiful blue swimming pool.I tested my water at Monarch and followed all of their recommendations to keep the water balanced, clear, and beautiful all summer. The associates I interacted with in the store, Dayna, Mary, and Darrell are very knowledgeable and friendly and didnt mind my newbie questions and inquiries. The store is always clean, welcoming, and well organized.In my haste to get rid of anything that reminded me of the pools previous condition, I tossed the old pool cover and did not know what size cover I would need to replace it. Ruth and Len came right out to measure the pool and provided different pool cover recommendations.When I closed the pool Fred and his team delivered the new cover and did a wonderful job of closing the pool. Now the only thing green about the pool is its cover.Thank you to Ruth, Len, Fred and the guys, Dayna, Mary, and Darrell for a great first time pool ownership experience. I look forward to seeing you guys next pool season. Thank you x 1 million!!!

Monarch Pool has done quite a bit of work for me over the past two years. They have replaced my pool pump, filter, auto chlorination system and even added a hand railing at the steps to my in-ground pool. They are extremely professional and do great work! The technician also explained things to my satisfaction. I am very pleased with their work and would highly recommend Monarch Pool Care for any work.

Weve been shopping around for a hot tub - not sure if well purchase one here but the salesman was patient with us and explained all the options and gave us lots of paperwork to compare different models.

A great friendly pool company... They help us keep our pool balanced with the immediate testing of our water and providing us the most cost effective way to maintain the pool...

Went to get supplies for an above ground pool. Staff was very knowledgeable and educated us on the correct supplies for a above ground pool versus an in ground pool. Prices are a little bit more compared to Amazon and Walmart but the customer service to me far outweighs the price difference. They also can test your water for you there. They have never tried to upsell me on chemicals. They have only sold me what I needed.

Always friendly and knowledgeable Monarch has helped me to get my pool right every time.

If you want the best customer service and knowledgeable professionals for your pool, Monarch Pool Care is the best of the best! Fred and his team replaced our in-ground pool liner last week and we could not be happier!

So helpful, nice and professional ! Love how down to earth and honest they are ! Def recommend !

Always very helpful, always have what o need, great staff great store

Always a pleasure visiting these guys at the Chatham heights location in fredericksburg va .

Friendly staff but kind of pricey. Liquid chlorine was around $7 gallon. Walmart was less than $4. Small store though so costs more but quicker than parking going in walmart, paying and walking back. Also it is available in a box of 4...easier to carry.

This was the first pool place I went to and I had a good experience.

Always prompt to get to you and I never have to doubt their advice.

Sand for my pool filter was 1/2 the price of online retailers, AND instock!!!!

Excellent service and very knowledgeable.

Nice folks here. But they don’t all seem to know the drill. We went in to get a new spa cover, told them we would need their help with measuring our tub. They said they’d call us to set up an appointment to come measure it. Never called. I called back, they said they’d send me an email with the appointment info. Never sent it. Finally I called again and was told they wouldn’t measure until we picked out and paid for a lid. So we did that, and now they’re finally going to come measure our tub to make sure the lid fits properly. But the confusion and miscommunication amongst several of their staff members has meant a frustrating and unnecessary delay in getting what we need.In the end I think we will probably get a good lid and I expect it will fit just fine. But Monarch definitely needs to fine-tune its staff training and customer service.

Great service and very knowledgeable...

Bought a Nordic spa from Monarch Aug 2019. My spa has been fantastic. More importantly the customer service at Monarch has been exceptional. I always get my questions answered without getting a sales pitch. Shout out to Darrell and the rest of the team!

Extremely helpful and professional.

Love Monarch Pool Care for all of my pool and hot tub supplies. They sold me my hot tub and are very knowledgeable and don’t try to “oversell” you on products you don’t need!! They are always pleasant and professional!

Horrible closing service.

Love this store. Always very helpful and upbeat staff. No pressure to buy their brand when coming in to get your water tested.

I was an Amazon shopper for all my supplies before Monarch opened the South Stafford store. Great selection and prices are very fair. Today, Dayna was exceptionally helpful! She was multitasking with a couple customers but still making us feel important and courteous. Highly recommended store!

We have used Monarch for our pool and hot tub needs for over 10 years. Their level of expertise is remarkable and their quality of service is amazing. We highly recommend Monarch Pool to anyone who needs a great pool company.

This is my third year with Monarch Pools and its still the same consistent great service, even during these challenging times. Thank you so much for something to count on.

Love Monarch Pool Care! Very helpful and friendly staff that remember your name after your first visit! You cant beat their customer service and welcoming atmosphere! Dayna is usually who helps me and turned what was a chore for me keeping up with the pool into an easy maintenance task! Thank you!! Saving up for a BBQ and Hot tub now!

Very friendly. Had what I needed!

Always pleasant and helpful.

Thier in store water analysis and treatment recommendations are minimalist and well informed. A friendly neighborhood store that treats customers personally. They take time to get you what you need not just hand you a machine generated report. My pool was crystal clear and perfectly balanced 3 days from opening.

Gave One star because I called a week ago explaining that I believed we had a leak in the pool. I was told that the scheduler was off but would be in Tuesday and would let me know when they might be able to come. I called again late Wednesday and the person told me that no I was not on the schedule but she would reach out and let her know . Well Iheard nothing. I called today the person fielding the calls who is very nice when I told her I was no longer interested in doing business with the company because after a week I expected to at least receive an email acknowledging that I requested a service call. Thats really all I expected. Just common courtesy of an acknowledgement after a week.

Staff was very knowledgeable. Answered all my questions and sent me out the door with the products needed.

Ive always gotten top notch service from Monarch, plus their store is right around the corner! Give them a try, you wont be disappointed! Mary, Toni and Darrell will take good care of you and your pool.

Monarch Pool Care, Inc. are not only professionals but also friendly and courteous they treat you like a family member. Very happy with their service they provided me and very helpful and friendly at their store. Thank you

Monarch pools are very professional people and pay attention to details.I have used their service for 7 years and have been extremely happy with their service.

One of the best pool company’s in the area.They have walked me through every step of pool care that I have needed this season. The staff is amazingly friendly and highly knowledgeable, the location is very convenient.

Very knowledgeable and friendly staff. A pleasure to do business with.

Love our Monarch! The staff is amazing. Friendly, knowledgeable, and helpful! Highly recommend!

I visited the pool center today to pick up a water testing kit. The staff member who assisted me was very friendly and helpful. It’s nice to know that Monarch Pools is just a few minutes away.

I was very impressed with everything about this store! From the way the store is layed out to the professionalism of the employees. I’ll definitely be going back for all of my pool needs.

Customer friendly, always had a great visit and a great establishment to deal with or pools and spas.

Just awesome people to work with!!!

New hot tub delivery - On time, lots of help & quick installation. Highly recommended.

This is my favorite pool place. Everyone is always willing to help especially troubleshooting pool problems. They test your pool water for free with no purchases...this is awesome. This make me feel guilty so I always end up buying something...lol. I wont go to any other place because I dont think the other places professionalism, advice, help and friendless will match Monarch Pool.

Very polite and helpful staff.

Awesome customer service. Very helpful staff. Thank you.

Vary well organized and the layout is appealing. They had everything I needed and the people were friendly and helpful.

They always do a good job of communicating and quality of work is excellent.

Friendly and efficient staff that care about your pool needs. They go out of their way to make sure your pool needs are met.

Great service and pricing...my pool has never looked better!

I went in with expectations of spending at least $200 but fortunately is only 55. If I had gone to my other store it would have been over $200. So needless to say Im very happy with Monarch pool care.

Very knowledgeable and friendly.

They are very kind and always willing to help.

Its closer to me than other stores but more expensive.

Very helpful.

Great service and selection

Great service

Friendly, helpful professional service. Definitely recommend and will definitely be back😊

Staff is always knowledgeable and friendly.. hands down the only place I will go for all my spa needs