Not really sure if I got the answers I need, if they are accurate or not

Bought 2 Samsung 20 plus 5G. Live in forreston and most of the time both new phones have 1-2 bars for signal. 5G isnt even in this area so my 5G phone is only using 4G, sometimes 3G. Been with US CELLULAR for 18+ years, needed 2 new phones so of course the sales rep suggested that we should get the 5G because that is what everything is going to, so we got them. BIG mistake. I lose calls every time, or just dont have service, and they dont even have the 5G capability in all the surrounding area!!! Since getting the phones in June thay have been overcharging for the 2 phones which I have to contact them every billing cycle to get the Promised credits.

Thank goodness for Josh... And that he knows his job, very helpful..👍👍

They great you, find out the the issue is have, then get right on it for you. The staff is very friendly.

Speak of deals being offered but the “deals” do not show up on the bills. Plan rates higher than quoted.

Only been here twice but both times the wait was short.

Jack is always polite and courteous. Very helpful and all around good person.

People were great. Computers were acting up but service was super. Went out of their way to help me.

Not a very big selection of phones or devices. Seemed to have the leading selling brands. Staff seemed friendly. We were not pushed, but then again we were not approached.

The worse phone service ever. They have too many reports on BBB on what they do but dont and how bad they are. Me I had gotten one where I used to live had in 1 day never picked I up after got it home took it back they said pressure crushed screen said it could not be fixed threw it away. kept billing me for something I hadnt used yet .1 day was in a grocery store in fast lane paid for what I had and turned around and the guy behind me in a striped shirt with U S Cellular tag I turned and pointed at the his name tag and said I WILL NEVER BUY FROM YOU AGAIN. He said hold on I want to talked to you he paid for 2 things and stood and he asked why I told him what happened and what they did he said hold on a min and went back to where they were selling the phones .He cked it out and came back angry. He apologized to me he looked into it and found they could had gotten it fixed for me for $150.so he offered me a deal I could have a pick of 4 different phone with camera everything in it for $40. turned him down .When my friend brought me back to ILL he went here and got me 1 on his plan, I pay him and he pays the bill. Its been nothing but a pain in my behind. It was great for a month or 2. we set it up with video call so he could check on me and make sure I was ok. It will not let me hear his video call at all. It refuses to let me update. PLAIN JUNK just like people all over put into BBB. Guess thats what Ill have to do and also put it on RIPOFF site.

The associates at this location bend over backwards to help their customers. One could not find a more competent group of representatives, treating their customers with respect and integrity.I will continue to work with U.S. CELLULAR for all of my mobile phone needs.

Been doing business with these people for 20 years and theyve always done their best to help. Thanks team!

ALWAYS Very quick to assist Everyone is Super

Promotions that have multiple hidden costs. Frustrated that companies cant be up front and honest with customers.

Customer service sucked.... I went in and got greeted, sat down and waited since they said I was next but other people that showed up after me got helped first

Extremely friendly and helpful staff

Excellent customer service!

Finally put my old phone apps on new one.!!!

This place is bullish. Expect to wait an hour to pay a bill. U.S. cellular sucks period!!

Only us cellular location i will go to

Always willing to help you with any problems you may have. Friendly agents.

Yeah not happy with us cellular still has services in Illinois come to find out

Joe in Freeport IL is #1 in customer service!

Terrible. 1 plus wait.

Very helpful

Very satisfying

Sorry - had the wrong store

Good service

I visit to the er or the dmv would have been quicker and easier over 2hours to buy a phone and activate it. They charge us for everything but they could careless about our time. Well my time is worth something I will definitely check out different companies next time.