Fabulous - Anything and Everything you could possibly need! 💕

Love the shopping experience and I can try whatever cosmetics / skincare as I want. I can always ask for mini-makeup tutorials and free samples. The Baybrook doesnt have upper end brand like Burberry, Guerlain, but its mostly comprehensive. But all these brands are semi-luxurious I really shouldnt waste that much $$$

Went in for my birthday freebie and come out with the birthday freebie plus a few samples. Super friendly ladies that seem excited to help. Was easy to find. Great experience would recommend.

I had a very amazing first experience with two of the makeup session employees today. One of them was juju I believe and I cant remember the other but both were very nice, caring, professional and made me look gorgeous. I cant wait to go back.

My experience today was so wonderful. I was looking for certain skin care items and honestly didn’t know where to start. Terri helped me out! She was so nice, understanding or what I needed, and incredibly helpful. Thank you!!

I have been a shopper here for years!! and I always had a great experience. Sometimes I notice they get extremely busy and they are trying there best to assist everyone as much as they can. I do have patient to wait to be assisted as soon as I let one for the girls know I need help. they are very friendly and knowledgeable!

Everyone who works here is incredibly helpful and friendly! I always find what Im looking for, and they keep the place top-notch clean. My only problem is that I spend my whole paycheck here.

Good location. Friendly employees and experienced in their products. We will be back.

I had a return, but didnt had the receipt :( only had the gift receipt and I really wanted the money back. Luckily I got help from Hannah in the cash register! She was so nice and helpful!!! People like her are the reason why I love coming to sephora! Thank you so much Hannah for the help! You save my day!! (:

The employees are always knowledgeable about the products youre interested in or what products are best suited for you. And they are very generous with samples which brings me back to buy the item! Makes spending the extra money for quality beauty care worth it! One of my favorite places.

Who doesnt love Sephora? Its fun to come in here and play around with the different products. Ive had pleasant experiences with every staff member Ive encountered. Theyre very helpful in helping you find what youre looking for and being mindful of your budget (if you give them one).

I am not so pleased with the customer service I received because a beauty class I booked a week in advanced is canceled and only I knew about it once I showed up at the store. Beauty Advisor informed me through the locked glass double door. Customer service line was unable to confirm the class is supposed to be existed not even after I said that I had the confirmation email directly from SEPHORA with the said date and time of the class. My last resort was to call to talk to the manager directly and that I was transferred straight to a full voice mail. How can I expect to do good business with such people when they cannot even get the most basic things done right? I never experienced such humiliation at any other SEPHORA stores except for the Baybrook Mall.

Helpful friendly staff. My only problem with this location is that the selection is not great, either because of shopping traffic or whomever is responsible for ordering products. At times, Ive waited and returned 2 weeks at a time, only to find the shelf bare or that they still havent gotten in a much sought after set. Causing me to try another smaller location, like Pasadena inside JCPenny.

The ladies were amazing in helping me find what I needed, but the reason for the 1 star is cause a man whome was bald and had black glasses on insisted on following me from a distance. When I left the store he then proceeded to accuse me of stealing! I understand stealing in the store is getting bad, but I should not have to be followed and accused!

All of the staff was very helpful, and offered to order me the eyeliner I was after when it turned out to be out of stock. While waiting on an associate to check stock, I was asked if I needed help by multiple other associates, which was a lot more service than a lot of places offer.

I love it here ! the service is great and sometimes it does get pretty busy so I completely understand when one of the employees cant help me or get side track due to the high traffic or being short handed. if you are patient enough they will assist you asap and very much help with whatever you need !

Very bad experience, came into the store looking for a foundation match and she color matched me wrong. Im out 50$ because the associate told me that this shade was it. This stuff isnt cheap. She also was very pushy and rude. Best part about going there was the cashier he was great and informative. Smooth check out but customer service definitely needs improvement. Not happy at all.

Love the make up!! Here but the place is very dirty make up is very unorganized. The ladies working here are not very helpful I was end upFinding everything myself. Every time they recommend something for me and never works. They do not know anything about make up.

Love this place !!! I got my makeup done by this lovely young lady! I couldnt remember her name but I believe she had pink hair. She was very knowledgable and gave great tips on how to do my makeup.

Love love this place. You cant go to the mall and not go here. They answer everything as best they can and everyone looks wonderful!

Love love love the ladies that work here. I have been at this location at least 1000 times & have had a wonderful experience every time.

Completely upset, I booked a class a week before, I pay a babysitter to attend to the class. I was there 20 minutes before and for what, to find out that they cancel the class. I believe its very unprofessional to cancel with no advance notice.

When I went and asked about a certain product, one of the ladies was so sweet and made me feel like I was talking to a sister!! Its always packed, but if you have questions they put you in a little list and get to you right away!

Sometimes there are great experiences here, unfortunately only sometimes. But, I do love their selections.

All types of things for women the wife loves it

Been going to Sephora for years and years! Same routine, walk in at least 3 people ask if you need help. Not at this location! I had zero people come and help me and the store was close to empty. Instead all the girls were laughing it up at the front of the store then the ONE person that did come to us was super rude. Not sure if shes the manager or what but I wont be returning to this awful unprofessional location ever again and will alert others of it as well. Terrible service

Bestie 93 is all I buy but im ready for new stuff

Very hard to get help here. It’s way too busy for the staff to handle it and products are often out of stock and don’t get replaced for months. It’s not the employees fault, Sephora should really build another store in this area of Texas because the demand is high and this Sephora at Baybrook can not provide the quality of service that Sephora usually provides :(

Amazing place to shop everything for beauty, makeup of all brands (the best ones)

I love almeda mall that thug life

I’ve been to this location multiple times and at least three times i go within the past year or so I ask for samples after buying over $200 worth of products. The person tells me they didn’t get anymore shipped, literally every time she says that when I clearly see samples under neath the register. I feel like all the employeees are just stashing it for themselves and it makes me just want to continue my shopping with Sephora online, the customer service is ridiculous and you get samples online so why wouldn’t the be so stingy in person.

The cosmetics are great but the customer service leaves a lot to be desired. One of the Beauty Advisors suggested I go to staples and buy white out for my foundation when the sample she gave me was too dark! She is obviously jealous to make such a rude comment. If not then she would not have applied foundation five shades lighter than her natural skin tone!

Love this place. I could literally spend all day in there!

This jcpennys was terrible I have been to a lot of makeup stores and they are just rude.i was looking at stuff and I didn’t know it was not a tester and the lady asked if I was buying it and when I said I don’t know she snatched it away from me and said now we have to take it away from you anf not use it anymore. Honstly the worst Sephora I have been to.. oh and they were also not helpful at all and were very rude when we asked questions

My 3 favorite ladies to shop with Amber (she is friendly, energetic and she will teach you something new, for sure), Nikki (I just met her a week ago, and she recommended Becca Shimmer Pressed Powder in Topaz/Cover FX Enhancer Drops. When you combine these two products the glow is blinding and phenomenal. I have little knowledge about contouring, and Nikki really helped me out while giving me a positive sister vibe Ill never forget), Ill save the best for last as I mention Terri (my girl is skincare queen, she has earned the crown and she will show you, give you a memorable mini facial and hook you up like youre ready to be bare faced on the red carpet). When I go to Sephora, these are the 3 girls I look for. Yes its busy, and it gets crowded, still these 3 girls have helped me and left an impression. Much love.

Excellent. Service and right out nobody suffocates you to make a sale just there to serve.

Always find what Im looking for and the staff is very helpful

The help is not always aware of their own products.

Wonderful atmosphere! The girls are amazing and will take time to help you find exactly what you need !

The lady that helped me out was very nice and explained to me how to use the Tatcha primer, and other beauty products. The problem wasn’t that, it was this girl, that was just chit chatting with another one and I asked if they had a product and she didn’t even let me finish the sentence and said they were sold out in every store in Sephora in the Houston area. Then, the nice lady that was helping me, came and told her “we have 2 in stock” and the girl didn’t apologize or anything, she just said “oh” and continued her I guess very important conversation with the other girl.For me, that is very bad service. You’re not doing your job, you didn’t even check if it was in stock, you just assumed and finally, didn’t even apologize for the misunderstanding.I’m not asking for a WOW service, I just wanted some advice from beauty products, which that’s what Sephora is for and instead, I was treated badly.

Customer service is awful. took me 20 min for someone to help me and i approached her. when i asked her what setting powder she recommeds she just pointed to where it was and before i could get another question in she cut me off and walked away. like?? i get it’s around the holidays so they’re slammed but that is why u should stock up on employees 👏

There were not enough consultants to offer to help for customers. Too bad.

Their employees should learn to work. I went to the store and asked for Juju Bar and they only had pekee bar so the guy said he will order online. But, I received the pekee bar instead. I went to the store again and I told them that, and said I had to move in 3 days but the lady was so rude she just said that she cannot do express shipping and that’s all they can do. Really inconvenient. Waste of my time.

Went in to return a damaged metal order product. Seamless transaction to replace product.

Just getting home from Sephore in Baybrook mall, I could not finish my shopping in that store, because as soon as I walked in the security staff, made me feel so uncomfortable because they kept following me around. Was it because I was Guy? Or something else.Out of all the people that where their I was the one being followed. I felt SO UNCOMFORTABLE!! It made me feel like I did not belong in that store. I bought one thing, so I could just get out of that environment.I continued my shopping at Ulta Beauty.

First time I went into this location.. I had to interrupt 2 employees to ask for help...After several people standing around just looked at me. The 2 that I interrupted, one acted if i didnt belong there. The other helped..but it was weird. Today was my second time... I walked around the store for a good 10 minutes searching for a specfic thing. I walked by about 8 employees that were free... no one asked if I needed help or anything..... I will never step foot in this store again. Because I dont have a face of makeup they turn away from me...

Awful customer service! They never answer any questions you might have, and they cant find the right color youre looking for (either foundation or lipstick).

Learned some new things bought some new items, and got enrolled for free make up classes. I love this sephora and the staff is very helpful.

They will give a sample of a product for you to try before you buy!

Theyre nice just Dont go on Saturday!! Too many people!!

Called every number-no answer said I could leave a message-all message phones full. So no help there.

Sweet girls ! They matched me and were just so nice and sweet. Ignore the sephoras inside Jcpenny and just come to this one !

It is 1 pm and 5 employees are engaged in private conversation with each other. At no point did someone ask anyone if they needed any help. The store is dirty, the foundation samples have liquid over them so it is unpleasant to try. After being there 18 minutes an employee told me that if I needed help to ask someone, never asked me if she could be of assistance. I do not think of returning to this store to replenish my beauty needs.

The Sephora at baybrook was so rude I been to alot of stores but never ever try to help. Fly if JC pennys send you a free sample to show the cashier for it they never have any to give you its like they own that sephora but Now at the JC Pennys at Fairmont those girls help and go way above I told them at baybrook they help me and gave me free samples

A lot to try & alot to see with a free gift on your birthday.

Absolutely awful! I stood in this store for over 20 minutes without anyone helping me. A young man looked at me, completely ignored that I was waiting by the beauty studio and went to help a younger girl.Worst service ever!

Mini sephora . Limited stock available

I come here for all my make-up needs and I earn points for purchases

Never any service here.

Love this place...

Nice place for toiletries

5 associates standing around in one spot and not one available for help, busy talking to each other.

My go-to store for cosmetics and help

PERSONNEL HAS NO IDEA WHAT THEY ARE TALKING ABOUT WHEN IT COMES TO COSMETICS.

Great prices

Black Friday shopping here was busy

I lov it...#1

Worse management and staff.

Got what I needed !!! Win

I live Sephora!!!

Free make over

Lots of items

Very expensive

Nice

Elmaquillaje I facina

My wifes favorite place

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