I love the staff very friendly, knowledgeable, & professional. The exam was quick and easy and they help me pick up frames fittted to my face. I love this place not to much of a wait must make appointment before going. I also suggest you get insurance cover just in case glasses break. Cause you save a lot of money if something happens with the glasses later on in the coming years.

Dr Kristen Fahey was very professional and made the exam smooth with no problems.Store and Doctors office was clean and well maintained.Staff was very helpful for picking out new framesNo Pressure Sale.The whole process was very smooth.Fair Prices.Take Insurance.

Absolutely amazing experience, both the doctor and the representatives in the from were more than helpful and help me find the contacts that were right for me. Thank you Lindsey and Ashley for all your help!!!

The workers here dress like slobs and service is slow and they seem totally clueless !! Ugggg never again !

Staff was wonderful, BUT glasses were never made correctly! Have to assume the doctor missed the mark

Amazing experience getting my eyes checked out for the first time, very friendly place, transparent and professional staff. I find this place a little bit pricing but is understandable to expect.

Dr. Fahey is the best!! I won’t go anywhere else unless she does.

Rudest experience only looking to add new lenses. Wrong price with insurance and took great effort to flip out at me for even suggesting I help her have a phone call with insurance. Went to another eye office to have everything sorted out with correct price (no extra digital option fees)....unless Pearle Vision puts an authorization hold on the insurance to prevent me from making lens anywhere unless we pleaded to Pearle Vision, delaying the process.TL, DR: Just dont go to Pearle Vision.

No problem with the exam or ordering the lenses for the frames I brought in. Problems began when I asked for my prescription so I could order a second pair of frames/lenses online— they flatly refused to give me the measurement for my pupil distance, either on the prescription or written separately, which is necessary when ordering online. Much later I would find out that it is against the law to withhold that medical information to force a patient to use their services, and once I track down the exact date of my appointment in my credit card summary I will be reporting this to whatever governing board I can find. Definitely will not be using their services again.

Had a great experience, less than five min wait for exam no pressure from sales associate. Clean and well mannered environment. Got everything I wanted at reasonable price.

Such a breath of fresh air. Everyone was so friendly and accommodating. The eye exam performed by Dr. Fahey was great. She was very informative and had great knowledge to share with me about the type of lenses that would be good for me. Also, Sherell was patient and helpful when i had to choose my frames. She guided me to the frames that looked best for my facial structure. I am pleased and will definitely return! Word of mouth is greater than advertising. I will share my experience and mention this place all the time.

Our family has been buying all of our prescription eyeglasses at this location for over 10 yrs ( we usually see employee Justin )This location has a very large male/female frame selectionAll staff are knowledgeable and very helpful with my family’s eyeglass needsThis store has very competitive pricingKeep up the good work

I was able to schedule an appointment on short notice for a contact lens fitting and annual eye exam. Great customer service from start to finish! I had all my questions answered and the doctor was very patient with my needs as she was able to address all my concerns. I felt that I was really listened to and left extremely satisfied after having a bad experience at another Eye Doctor. Will definitely be returning here!

Very friendly, professional and willing to talk, about exactly what is available.

Wonderful selection of glasses. Was here the other day, and I was so thrilled to be helped by someone who looked like they knew what was stylish nowadays! She helped me see what looked best on me, and overall was a great customer experience. Ask for Kenia when you want help finding what suits you best!

THE MOST EXPENSIVE IN THE LEHIGH VALLEY!!!

Kenia did a super great job explaining the answers and answering any questions I had. She created such a fun environment and atmosphere!

Eye doctor is courteous, professional, and friendly. Great selection of frames. Prices are competitive, trending towards pricey when compared with discount brands like Zenni. Better if you have insurance subsidizing out of pocket costs.

We set our appointment, got there 30 min. early. they were able to get us in early. Emily was the one to help us pick our frames and lenses.she explained our insurance as to what was allowed. she was very personable and knew what we were looking for. it was refreshing to see that customer service still exists. would recomend them to everyone...

My experience at Pearl vision was great with Emily. Emily was very helpful and very knowledgeable . She assisted us with on our questions regarding mine and my sons glasses and was awesome setting an example of great customer care. I would definitely recommend pearl vision Whitehall and surely continue to come here. - Monica vohra

Nashaly took my bent scratch glasses and made them functional for me. She is very talented and kind.

They had a nice selection of glasses. I felt costumer service could have been a little happier, if that makes sense. All in all its a nice place.

I had an issue with prescription and fit. I stopped by without an appointment and spoke to Justin. He was a pleasure to deal with and got me what I needed ASAP. I work in Real Estate and know good customer service - I wish I could find more like him.

If youre looking for a new eye doctor, look no further. Dr. Fahey is wonderful and extremely helpful. The associates were knowledgeable and I was satisfied with my overall experience.

I just moved up here from New York and went to other vision places that people were so rude and try to brush you off and as soon as i walked in to this Pearle Vision i was greeted by a young handsome gentleman his name was Steven I think he was very polite and respectful. And he helped me pick out a pair of frames I was undecided on 3 pair and he narrowed it down and gave me the BEST CUSTOMER SERIVCE EVER and I work in the retail. And the Doctor I believe her name was Kristen Fahey she was very nice and sweet. ONLY PLACE I WOULD GO NO WHERE ELSE

Extremely friendly staff. Very good at what they do. Respectful calm environment. Highly recommended.

Do not trust what they say. I had a great experience with them getting an eye exam and some treatment - 5 STARS. However, when I went back to order some prescription sunglasses, I was misled by the sales associate. He initially told me that the Maui Jim sunglasses I wanted only came with (inferior) polycarbonte lenses. I challenged that as the website says they can also be ordered with more advanced lenses at which point he backtracked, agreed they do come with the better lenses, and admitted that they have a policy that prohibits them from order them. Caught in a LIE! Just to sell higher margin glasses I guess.I was a fan, but will not frequent any business that misrepresents their products, and I hope you wont either.

Outstanding service from the receptionist Wonda, Megan for professional fitting of glasses and Dr. Fahe. They all go above to make sure youre satisfied. Thank you to all

23 days ago, I scheduled and had my appointment in the same day. It was great,the doctor took me back early, everything was absolutely fantastic, I didnt have a single complaint. So you might wondering why the 1 star review? It hinges on the 23 days statement I opened with.They told me 7-10 business days I would have my glasses. I was taken back by the time frame, but they assured me they hardly ever take that long.On business day number 10 (regular day 13), I called at about 5 PM to find out where my glasses were, I was told, they had not arrived yet, and I would be notified when they did. I was upset, but I tried to be patient.Here I am now, business day 16, regular day 23, write this post because I still have no glasses, when I called to ask, the very kind gentleman said he would find out and get back to me which he did in a matter of minutes (high five to that guy for mastering the art of good customer service). He told me the first pair of lenses were rejected for quality, and they had requested a new set. I agreed to stay patient because of the wonderful skills of your rep, however, I am not pleased with the business. I shouldnt have to call, to find out why my product has been delayed, and when itll show up. Someone should have reached out to me and told me. Im pissed I paid for these glasses already, I should have never given you a dime till I had a product in hand.Go anywhere else, while the Doctor and the guy I spoke to were great, the fact that I am almost into the next month after my appointment and I still dont have my glasses should tell you everything you need to know about the time it will take to get the product you pay for.I imagine the company will try and blame VSP, but its not VSPs fault that you cannot pick up a phone and interface with customers when there is delaoto their order, one which they have handed you hundreds of dollars for.

Nice staff, but does not provide a full variety of glasses.

They were so friendly, they gave me so many choices on what frames I wanted. Very cool people, i recommend them.

My wife and I tried to buy glasses here. The guy that was working, decided he didnt want to be there and said he was closing and that we would have to come back. This was 30 minutes prior to the closing time on the website and the glass out front. He said we could come back and they would place our glasses order then. We declined because we did not want the 30 minute drive back. I will never buy glasses from this place and I will make sure everyone I know is aware of the horrendous customer service here.

They messed up my order twice and I was forced to wait a month to receive my new pair of frames and correct perscription. This ordeal has made me want to stay half blind rather than reexperience this grueling menagerie of ophthalmologic antics for an overpriced pair of glasses.

If I could give them less I Would!Last year they charged me for an exam that my insurance covered and now they are staring I do not have coverage and never bothered to call me!!

Overall dissapointed with the front desk staff. Seemed rather rude, unenthusiastic.

Every time I go they seem to mess something up on my glasses. This past time it took to the end of the summer to get my prescription sunglasses right.

Showed up for my appointment and was told my appointment was entered for the following week. Didnt really offer any chance to be seen that day or any earlier.

Lenses popped out of glasses, stopped by, Emily & Evan fixed me up in less than 5 minutes, with no charge !!! Thanks to you both !

Knowingly sold me broken glasses.

Good