I will never shop here again. I highly encourage everyone else to shop online and avoid this store. The waits are long (20+ min for 3 people ahead of you) and youre hardly acknowledged when you walk in the store. Youre treated just as another number and sale very bluntly. Shawn the general manager showed no professionalism and acted as if he was a newly hired associate, with something something smart to say. Good luck to anyone whom comes here to shop.EditThe general manager also lied about the phone I was looking to purchase being on back order if I ordered online. I have the phone now and it got here quickly with no hassle. Just shop online!

If I could give no starts I would. I will never visit here again. Might even switch my service.

Thanks to Verizon of Gadsden for helping us get the service on our new phones working correctly. The Manager of this store is very friendly and knowledgeable and if I need further help with an Verizon services or question I know I will get the help needed. I highly recommend them for all Your Verizon needs.

The ladies here helped us so much, from holding the door open when we walked up, to helping us know which SIM card went in which phone after I went back in. They were so nice, and the most helpful that Ive ever had anyone be at a phone store. Made me proud to say weve been with Verizon all these years and dont plan to leave.

When I was moving my number from my mothers account me and my friend were put through 3 days of calling support and trying to get a number transfer pin. We had gotten everything set on the support online but then was told that I wasnt on the account and that my mother must have just removed me when I came from there. We got fed up and got my mother who was able to resolve the issue in less then 5 minutes. Now this isnt entirely the people who work heres fault but the one that irritated us to no end provided no help and prompted me to go through all this. The last worker who helped us was great and is the only reason Im giving 3 stars because she was kind and able to help the problem and understood our situation vs just dismissing us and offering no solutions

Great customer service! Not pushy, only sold me what I went for. Super nice! Knowledgeable!

I decided to write a review after bringing a friend of mine to the store in order to get her password problem solved. What I noticed is an awesome staff of employees that were very patiently helping customers that were having a hard time understanding their phones, their bills, what came in the mail, etc. I never heard them complain to each other or ignore any customer that walked thru the door. They were smiling while assisting the customers and Ill say it again, were Very patient with everyone. Customers left happy even if their problem was not immediately resolved. Store was clean, masks and hand sanitizer was available. I think their policy is any employee not vaccinated, wears a mask. Access in and out of the parking lot is a little tricky depending on which direction you are coming/going but I highly recommend this store.

Like any other Verizon store, all the latest in phones, notebooks, etc. The workers are polite and helpful.

Okay but they were out of the 4 different phones we were interested in.

I had a very competent young lady named Melinda. She was very patient and informative.

Unable to deal with my issue. Required assistance from The manufacturer.

Following social distancing protocol well. Sales guy was very helpful and polite.

I’m giving this place a 1 Star rating solely on the lack of customer service we received from a manager named “Jessica.” I purchased a phone for my mother for her birthday and made an appointment for her to pick up her phone in person on her birthday. When my mom arrived “Jessica” would not allow my mom to pick up her new phone because she was not on my acct as an admin. Verizon headquarters three way called into the store and notified “Jessica” that the proper forms had been signed to authorize my mom to pick up her phone and the notes in the Remarks section on my acct showed that. After 15-20 mins on the phone with a Verizon Customer Service supervisor telling “Jessica” that is not proper procedure and she needed to allow my mom to pick up the phone. Needless to say, “Jessica” insisted that my mom could not pick up the phone after being at the store for over 2 hours. My mom wasted 2 hours on her birthday and never got to receive her birthday gift due to “Jessica’s” poor customer service. I hope that “Jessica” was reprimanded for her actions and is never allowed to work with customers again. 😡 Thankfully Kendra helped my mom a week later and my mom said Kendra was very nice and willing to help her. Your store needs more Kendras and “No Jessica’s”

Great Service! Staff is knowledgeable! Best cell phone stop you could ask for.

Im always happy after I visit the Verizon store

The last visit her I received amazing service.

Very helpful

Fixed wifes phone quick, quick, quick.

It is a good place to get phones.**Update** for November 26, 2019.Bought a new unlocked Moto G7 Power smartphone on Amazon and took it to this Verizon store.The manager Kaitlyn was difficult and rude. She refused to activate my new 4G LTE phone she even even went as far as to outright lie to me when she insisted my phone was not a valid Verizon phone. It clearly states on the box that its compatible with Verizon. Even after I showed her on the box she was determined not to help me.I went out in the parking lot and called Verizons customer support and gave the rep the IMEI #, the rep on the phone said the phone would indeed work on the Verizon network. I went back into the store to get a sim card the manager again refused help. She wouldnt give me a sim card even though Im a Verizon customer. The manager told me I should have bought their phones and not buy from Amazon. I tried to buy the Moto G7 power from her store a couple of weeks prior but they didnt have that model in stock at the time and was waiting on a shipment. I ended taking it to the Guntersville location where I was greeted by a helpful employee. The Gadsden Location seems to frown upon prepaid customers, only two days before the same location that adamantly refused me service was filled with people who they helped.

Kendra the team member that helped me was courteous... Professional... And her knowledge of phones and plans was amazing!

Good enough

Good customer service

I went in trying to switch my number over and I had the SIM card and refill card for Verizon I just thought it would’ve been quicker to go in store so I could get everything done all at once. I go in just so two so called “Verizon workers” could tell me my phone couldn’t be activated just bc they didn’t want to do they job.i stood there and watched the man just quickly hit button on his pad. So I leave and sit in my car and do it online MYSELF and got everything switched over just fine. Even talked to the customer service people and they said my phone was fine. All this money Verizon makes and they just hire the laziest, non professional, racist people ever. I will not return to this store whatsoever. The staff is lazy non helpful and racist. My skin color shouldn’t determine if I should or shouldn’t receive service.

Kendra was awesome. Knowledgeable, extremely funny and very helpful. Will be asking for her any time i go to Verizon.

I have a fault phone and to be a corporate store they didnt have a replacement phone that i needed for work. Very unsatisfied

Verizon is the best place to go. They have been more help to me than anyone else. I would very much suggest anyone to go there.

Good customer service, knowledgeable sales associates

No one knew what to do to fix my husbands phone. Disappointing.

I had a question about my IPhone and called this location. I had the pleasure of speaking with a gentleman by the name Of Wes. He answered my question and then some. Outstanding customer service. Thanks Wes!

Had a phone problem and got it fixed in just a few minutes and no wait time!

Manager (Jessica) was the rudest ever! I told her this in front of other staff and customers, I wouldnt ever do something like that but I was so confused as to why. Offered NO help with my phone which I had just purchased 3 days before from that store. I will NEVER go back to this store. Ive had Verizon 15+ yrs and now wish I didnt.

They lie and steal money

Only thing good about Verizon is their signal. Ill never use them againThey r expensive. The 4 yrs I was with them,I could have bought a new car

As a very long time customer I tried to upgrade my account to get a new phone. It wasnt to my advantage to do an upgrade as it was too costly and the phone they offered was inferior to the one I have. Verizon seems to only offer good deals to new customers and soaks their long time customers.

Only want to sell you new phone. My phone got update from Verizon it bricked it. They tell me I dont have insurance so need new phone. First I have to pay off my six month old phone 600.00. Ok but cant I turn it in and get some credit. No because it does not work. It does not work because of you..and your update. So there solution was pay $600.00 for my brick of a phone then pay another $800 to get same phone that works because I have to wait a year for payment plan. All this because YOUR update ruined my phone.I dont have Verizon and talked family into leaving as well.

Has a pattie melt is was delicious

Better dress nice if you expect to be talked too even if you have money

Need workers to stop miss guiding customers and need friendly people in thatStore

Wesley helped me today. He was super helpful answering all my questions about a new phone and then lowered my monthly bill. Thanks for the great customer service.

Great employees

Its verizon

Sean was super assisting us with needs and explaining how to adjust our account to get the service that best serves our needs! Quick, explained everything to our understanding. Hope hes always there when we need assistance.

They have hardly no accessories and can offer little help, outside advice, as it seems

Great service.

The Verizon store in itself is a nice place and the vast majority of the employees are friendly and knowledgeable. However do not use Chambers as he has no clue what he is doing and was extremely rude to myself and my wife and spoke very negatively about other employees. He called me a liar, my wife a liar, and one of the other employees a liar before throwing up his hands and telling me the conversation was over and to leave the store now. Luckily there were other customers who saw the entire thing. The manager was very nice and offered a bill credit but I refused.

Depends on who your rep is...

Had to wait forever customer service was horrible.

Great selection of products and top notch customer service 👍👍

Verizon customer svc used to be good. Downhill late last year. Local store does not handle prepaid accounts. Why?

Extremely helpful. But it a really busy place.

Only reason Im giving 2 stars is for the helpful people that work there besides the person who said they are the manager. She was hateful. Then after she was rude, she set me and my father up for the exact same phone number. Then the store closed by the time we realized it. The nice man who helped us the next day was very courteous. Later, I met a man from the Fort Payne office and I mentioned I might start coming there because of my experience. He then states You must be talking about the manager. Ive heard horror stories. So this is a common problem.

The wait is always extremely long, the knowledge of the employee is great. The seating are is absolutely horrible.most uncomfortable seat Ive set on in a long time😞

Young salesman was very helpful

Its verizon. What can you say. Friendly staff ready to help put you on a payment plan.

They could not help us at their store but the sales associate was very informative, happy & helpful as to what our needs.

The guys are great here. Our phones well was not so great and they helped us in everyway. Although the phone are still not that great... Its not the sales people fault. Come on Verizon get us some good phones.

I always have good service here.

Lenovo

Great customer service

Very informative. Talked to a young fella, named, Wes Gray, he helped me with my phone and was very helpful.

Awesome place to go for phone service. They are always courteous and well trained. They are there to help not just for a paycheck. Thank you guys.

I’ve always received the help I needed from courteous and knowledgeable employees. I really like this. Verizon Store. !

Version is always so helpful when I directions. Good customer service. Thank you.

Rude unwilling to help over all bad experience, will never be back

It was horrible the manager was very unpleasant. I had to ask her kindly to please be nice. I am really getting sick and tired the amount of time you have to spend either talking with them on the phone or in person. They need to get their act together. I have been with them for years and I am ready to leave.

Military discount and they help people with disability explained everything. So nice and friendly staff

Friendly service.They meet you at the door. Very helpful

Everyone at any Verizon facility we have visited have been a pleasure to work with.Very helpful and friendly.

Customer support is absolutely awful.

Love love love this place.. So friendly!! Great service!!

Nice staff but big brother is watching you in the Verizon stores

Great staff. Very friendly and helpful. Next clean store.

Good they fixed hot spot

Tasha and Blake are the best.. Awesome in everyway.

Thank you for helping us get a new phone for our son!!! Very nice staff...very helpful with several different things that I needed.

They owe me 100 dollars and still have not called me or payed me

Good services the price is too high

Friendly sales guy

Long wait times, customer service people seem to avoid you. Get help from someone besides Wes - he could not figure out what was wrong with my phone.

Happy Birthday to the beautiful girl! She loves her new phone and phone cover.

This store has friendly employees, great customer service, and they offer many different services!

Needless to say based on past experience and the terrible reviews on here, we were dreading going into check on upgrading our phones (especially on Black Friday). However we were so pleasantly surprised that I just had to write a review. On arrival, we were met at the door by a young man, who took our name, and ask how he could help. We told him we needed to upgrade phones, he advised that he would get someone to help us. After less then 5 mins, he introduced us to a young lady named Kendra. Kendra was both pleasant and efficient, answering our questions, and helping us decide on phones and accessories. Once the phones were picked out she had us up and running quickly. Not sure about the others in the store, but would definitely recommend asking for Kendra at this location.

Great timely service! My rep, Kendra, was pleasant and informative!

It was ok and good if i didn,t have to come back and get my new number set up that was ridicuoslous but i do rate ya the number 1 phone carrier thanks and god bless ya and have a great day

Very helpful staff fast and courteous service

The worst customer service!! They need to replace the lady at the door today (8/29/19) SOOOO RUDE!!

Yes people at the Verizon store in Gadsden, Alabama have always been polite, knowledgeable, and patient with me, someone who is always running into trouble due to my ignorance about how my phone works.

Great customer service!

Good,just had to wait a while.

Samsung 8 7 weeks old.First took back within 10 days of purchase they adjusted setting, told me it should be fine been on phone forr hours and hours phone is horrible. Want keep a charge, want keep a signal and they want to replace with REFURBISHED. So I paid 800.00 for a refurbished phone. SAMSUNG said they should have have me new phone the first time I took it back. Terrible service. I dont have this phone for games I am trying to run a business. bad bad bad. Dont go herr.

The employees are always friendly and eager to help

Hey you like getting great service and understand value, this is the place.

I have always had great service at this location!

Hard to get into but always met with prompt service

This store is always very helpful

The Staff are very knowledgable Friendly and helpfull

Awesome, back up and running!!

Everyone was super helpful and extremely nice

3 stars is the best Ill give any of these places, the whole cell phone business is a scam.

Great experience .very good