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AT&T Store
506 Knox Square Dr, Galesburg, IL 61401, United States
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AT&T Store
Comments
An
Review №1

Thank you Trelee for being such a great help! I originally wanted 2 lines and found out its practically the same for 4 lines! Such great promotions to where Im paying the same price for 4 lines here as 2 lines there! Such a friendly and fun environment! Thank you Dustan for helping me my set up my direct TV! All the people here are great! GO SEE THEM ASAP FOR GREAT SAVINGS

Be
Review №2

Tre was absolutely wonderful, very patient and super fast.. I havent had this good of an experience dealing with any cellular carrier in years. Hes the only person Ill be dealing with from here on out.

ba
Review №3

Tre fixed my phone in like 10 seconds. So quick and easy and he explained why happened too it. He even did an account audit to make sure we were on the best plan and had discounts for me and my family! 10/10

Le
Review №4

I came in for an upgrade and Tre asked me what phone I used, what I wanted, and gave me all the current promotions! He was really informative and super helpful! Cant wait too use my new s21 ultraHe even transferred all my data for me!

Br
Review №5

True was so easy to work with. Signed me up for first net in a new iPhone a watch and iPad at an incredible price! Always a pleasure working with him

je
Review №6

Thank you Tre and Brandon for getting me the best deals! Came in for a question and I upgraded my phone and got the 13 pro max! I also added a second number for my spam!

Ta
Review №7

I had a great experience with Mariah Klein and Dustan Taylor. They were very personal and very helpful!

wi
Review №8

Tre helped me w my phone issues! I was getting ready to just throw my phone out the window but he solved it in a quick and easy manner. Great service

Ta
Review №9

Thank you Trelee for fixing my phone! I great appreciate it! Youre a rockstar

Di
Review №10

Dustan Brandon and Tre so great in here. They all welcomed me in and got to me immediately! They are so funny and helpful! I wont mind coming back! 10/10

Ka
Review №11

I signed up online and Trelee helped me switch everyone over from one phone to the other! Thank you so much for taking the time to do so for technilogical challenged people like me hahaha

El
Review №12

Tre helped me find a phone case for my dads Phone! Spent time explaining the benefits of all the cases and showed me quite the collection of Them! Loved feeling so special in the store

An
Review №13

Thank you trelee for fixing my phone. Much appreciated

Ju
Review №14

I think Tre did a wonderful job and Im very pleased with the service Here! He was a great help! He even went to Peoria to get the phone I wanted!!

We
Review №15

I came in yesterday for phone issues and Tre told me how I can add a new line for only $10 is the new phone installment! He showed me my monthly bill will actually be cheaper with adding the new Line! Absolutely love my new phone and service! Great person and conversationalist! Cant wait too come back for me att TV at the end of next month!

Li
Review №16

Trelee helped me upgrade my phone and switch my phone too my husbands phone in an easy and great manner. Changed our plan too a better plan and helped in every way possible. Great service

Me
Review №17

Tre helped me transfer all my data from my old phone too my new phone while helped 2 other customers! So quick and efficient Here! Thanks so much for all the HELP!

Ch
Review №18

Tre helped me pay my bill and then gave me options for an upgrade! Also showed me how too sign into Google and save images from a text! Great guy

Co
Review №19

The always beautiful Mariah helped me with my new phone case and screen protector. Incredibly kind and very knowledgeable.

la
Review №20

Tre helped me fix my phone. I couldnt hear out of it and he resolved the issues super quick! Love it here

Ra
Review №21

Trelee helped me switch the info from my dads old phone to the new phone! thank you so much, it was a major pain until i came in and he did it so swiftly!

Me
Review №22

Trelee was so patient w me and eplained everything so well too me. Sometimes I dont always get treated with respect but here I was and Im greatful for that

Ka
Review №23

Love the store and environment! Tre was excellent

Ha
Review №24

He was great very helpful best service iPad ever had A plus

mi
Review №25

Tre and Mariah helped me fix my phone. So quick easy and professional!

Sa
Review №26

Tre and Brandon was amazing. Helping my husband and I get away from a phone company that was horrible. These guys are super heroes of AT&T. Wonderful service. Clean store. Family atmosphere. Great conversations. Tons of patients with us. They deserve a raise!

Ma
Review №27

Everyone was very helpful and trying to help me save money on my bill. Good job

Ba
Review №28

Love the service here! Tre, Mariah, Dustin, and Greg have been so helpful when I come in w phone issues! Always a pleasure working with them. They always make me feel so zpecial. I absolutely adore them! ❤

Br
Review №29

Tre helped me figure out my Bill! Great service

Pa
Review №30

A huge thank you too Tre for talking to me about a new cell plan. I was fed up with us cellular and he gave me a great price, signed me up for aarp, did a trade in, and got me a new phone! Thank you so much for all you did for me!

Do
Review №31

THANK YOU MARIAH AND TRE FOR HELPING ME RESOLVE MY PHONE ISSUES! I HUGELY APPRECIATE IT YOU GUYS ARE FREAKIN ROCK STARS

Hu
Review №32

Thank you for resolving the issues. The store manager was very helpful and professional.Service was excellent. You have a loyal customer here.

Je
Review №33

Love the people here! They spoke too me about the att TV and upgrading my package! So kind and respectful! Thank you tre and Mariah

Ti
Review №34

Thank God you guys are open on labor day. Tre was so helpful when I walked in and answered all my questions!

Te
Review №35

I came into the store to talk about a plan and Tre convinced me to upgrade my phone and switch from us cellular. I absolutely love this phone and love the service here

ed
Review №36

Tre here at the store turned my talking to text off for me! Appreciate it so much cause it was driving me flipping crazy

Bi
Review №37

Tre and Mariah helped me activate my phone! Always a pleasure coming in too see them! Thanks fellas

Wa
Review №38

I walked in asking why I was running out of data. Tre told me how I was on an older rate plan and explained the benefits of a newer one! He even convinced me too upgrade my phone! While Tre was doing that, Mariah showed me the perfect pair and told me all the benefits of that! I felt like a superstar in here! Absolutely love the service and the atmosphere of this nice clean store!

Ri
Review №39

A very helpful team who readily answered questions and provided excellent service.

da
Review №40

Dustin did such an amazing job explaining and showing me everything and more thank you so much

Le
Review №41

Tre helped me switch to att and even helped me pick put my new a12! I love my new phone! This young man was extremely polite and patient with me and showed me how to work my phone! Thank you

ro
Review №42

Mariah was amazing! She even came out to my house to help me set up my AT&T TV. Very friendly and helpful

De
Review №43

I was getting ready to pull my hair our. My granddaughter was playing on my phone ans get spme speech text on it ans it drove me crazy. K xane in and Trelee g solved it and gavs ne a quote on a new line and changed my ratw planGod bless him

Te
Review №44

Tre helped me activate my new phone. Great and speedy service

Ch
Review №45

That young man named Tre helped me figure out why my att tv stopped working! Silly me, I forgot too and money too my account! Thank you so much!

Al
Review №46

Mr Tre solved my issues with my new phone. I bought this phone from Walmart and he walked me on how to use it. Told me about att services and att tv. Extremely kind and respectful too me. I greatly appreciate it because Im not too great with technology. Have a blessed day!

Ti
Review №47

Use to hate going here... and then Bob took over management and hes awesome! Saved us almost 150 a month as well as new phones. Good guy there.

Le
Review №48

Thank you Tre for helping activate my new phone and switching all the info over! Super quick and even went over the new phone and how to work it with Me!10/10 service

Ri
Review №49

Tre helped me find a case for my phone! Told me about promos so think I might switch

Vi
Review №50

Bob was amazing. He made sure I felt at home and not like I was getting robbed. Got me a new phone and now I can call my family in Mexico. My family and I are grateful, thank you Bob. You are the best.

Da
Review №51

Employees were helpful. The store was busy so it likely took a bit longer to set up new line and new iPhone but having worked retail management for a very long time I know how that goes. I thought the store was really nice Bob helped me he also is store manager. He was buried but did a good job meeting my needs.

yv
Review №52

Trelee and Ariana are super sweet and so helpful!!! When my aunt passed away I needed to close her account. The customer service was not helpful at all. I was given 3 different numbers and all 3 numbers were no help. When I went into the store, the 2 of them helped me out soooo much. Trelee continued to speak with the rep on the phone and didnt stop until the issue was resolved!!!!! Thank you guys so much for helping me get through that tough part!!!!

Ch
Review №53

Tre upgraded my phone. Everyone here was so funny and kind in the store

An
Review №54

Tre helped me fix my new phone! We had to wait a little because they were busy but he and Brandon kept checking on us and apologized multiple times for the delay! Great service and professional

gr
Review №55

Tre fixed my Phone! Thank you so much!

Ma
Review №56

Thank you Trelee for fixing my phone for me

De
Review №57

Thank you Trelee for fixing my phone

Je
Review №58

Tre and Ariana were Fantastic! Upgraded both ate phones really fast and got us signed for ATT TV!!! Highly recommend this store !

Da
Review №59

Ariana Villarreal got me and my fiance brand new phones with cases and screen protectors, she was so nice and polite and shes doing an amazing job and has a future there!

Co
Review №60

I called yesterday about switching plans and talked to Trelee . He was very nice and super helpful. Can’t wait to switch to an awesome phone plan . He had me sold !

sa
Review №61

These people are great! I expected the typical boring environment but this was honestly refreshing. I walked in a the first thing i got was a big hello from Halie and Bob, found it corny at first but these two grow on you quick. Bob has dad jokes that make you laugh while hes helping you and then handed me over to Halie. She was great, sweet and smart and got me set up in less than an hour. coming back when that pro max comes out for sure.

Ja
Review №62

Staff were fantastic. Bob and Halie went above and beyond to help me and my wife this morning. Bob remembered to put the cartoons that my boy likes on the TV so he would also have a good experience while waiting. Left with my bill lowered by 70 dollars, would recommend.

Am
Review №63

Thank you so much Tre for fixing my phone! it works so much better now

Ja
Review №64

Tre and Brandon helped me and my wife switch from Verizon! Love it here

Cl
Review №65

Thank you tre from att for hooking me up w internet and the attI know Ill love it

Da
Review №66

Trelee helped me when my phone screen wasn’t working properly and removed my passcode like I wanted. He told me I had to pay a small amount to upgrade and then got me the new 12 mini! He was quick and great and I appreciate his help! Thank you Trelee

Su
Review №67

Tre helped me back my phone up and showed me after i spent hours struggling with it! Thank you so much!!!! I greatly appreciate it

Al
Review №68

Ariana Villarreal did a fantastic job helping me set up two brand new phones!

Ja
Review №69

Trelee and Brandon gave great service. Highly recommend this store.

Co
Review №70

Tre helped me w my phone and then told me i was eligible for an upgrade! I just got my very first iphone and couldnt be happier

Co
Review №71

Tre helped me upgrade my phoneSuper nice and respectful

Di
Review №72

Tre at this store helped me get rid of nasty people texting me. Showed me how to block them and then Brandon from Peoria Grand Prairie showed me the new At&T tv service and got me and my husband thinking. I appreciate their service. We ended up getting service! They showed us the benefits of the tv and walked us through on how to hook it up. So kind and professional. I love them here! Best service

Sh
Review №73

Tre at this Att helped me transfer info from my ild phone to my new phine and got my husbands phone working! Thabk you so muchWe appreciate it

Me
Review №74

Bob was amazing. Thank you for all the help young man.

ja
Review №75

Tre helped me fix my phoneThanks so much

st
Review №76

Go see Bob hes very helpful!!

Ch
Review №77

Lucas is the district manager at the Galesburg location and is very knowledgeable about the services available and the slowing potential of streaming speeds. He went above and beyond with service with Bob and helped get a great discount for the next year on my Direct TV account as well! Highly recommend!!

pr
Review №78

This is the first time I’v left a review for a product or service. Anyway my phone stop functioning so I went to the Galesburg att store and had the pleasure to work with Halie. At first I didn’t think it would be a good experience but it turned out to be an amazing experience. Halie was awesome and very friendly, she did everything to save me money on my phone plan and gave more than I previously had. Thanks Halie definitely ask for her because her customer service was truly amazing!!

Te
Review №79

Tre was super helpful!!

Ka
Review №80

Ariana was absolutely wonderful and very helpful. Thank you

Sp
Review №81

Bob did a really good job explaining my bill and helping me change my plan around he was kind of busy today but he handled everything quickly and he got me some discounts.

Na
Review №82

Lucas was amazing, great customer service. He showed be everything I need to know about the Iphone. This was my first Iphone purchase and I could not be happier! I was greeted with a great warm welcome!

ju
Review №83

Absolutely terrible service here. Joe, the rep who helped us, was not useful at all. He told us that they had 20 minutes to closing when they have signs up that say they close at 5 on sundays. It’s also astonishing that he wouldn’t take the time to stay 30 minutes more after closing to make big money when they work for commission. Will never go here ever again and will go to corporate locations in the future. Ask for any representative other than joe if you decide to come here.

Sa
Review №84

Amazing customer service manager and crew was very attentive to my wants and needs and I walked out of there with great deal for my pockets and my daughter was so excited to have her new phone

An
Review №85

Halie was very nice and easy to work with getting my bill paid off!!

De
Review №86

I would like to say Carrie Peak went above and beyond to help me get my phone working. I called on the phone to AT&T.com they were rude, I called the store and talked to a man and he was a little better but Carrie came to my rescue. She completely fixed the problem. We need more customer service people like her. Thank you for your help Carrie!!!

la
Review №87

Bob and hailie were absolutely amazing with all there help today definitely recommend them!!

Va
Review №88

Can’t say enough good things about this location. Nate was so helpful! Answered all of our questions and gave us great information!

Da
Review №89

Very helpful staff. Went above and beyond to make our carrier change a positive experience. Would recommend to anyone

ho
Review №90

At my age it can get hard but they made sure i was taken care off and treated me like an actual human being. thank you Bob and Hailie

Ra
Review №91

Great customer service! Very Satisfied with my switch to DiercTV and wireless!

na
Review №92

The experience was great due to Halie!

Ca
Review №93

Carrie and Nate were awesome. Carrie help me out when it came to porting over my number from MetroPCS and giving me a good deal On a new iPhone. Nate came in at the end of the sale and gave Me half off on a “boss businessman Case” This is my first time with AT&T ever and this is my first time ever with an iPhone coming over from Samsung and they made this introduction a Good experience.

Et
Review №94

Carrie gave us amazing service and helped and answered all questions that we had!

Fa
Review №95

Halie made my day today!♥️♥️♥️

Lu
Review №96

Overall it was a great experience. The staff was friendly, especially Natasha. She was incredibly helpful and went above and beyond to explain different plans and features of phones available.

Ka
Review №97

Very helpful. all 3 employees did well

Ke
Review №98

Great service, friendly staff.

je
Review №99

No comment. Service improving..did not keep their store hrs. for awhile leaving no one minding the store and customers waiting great amounts of time for nothing.

Ju
Review №100

The associates at our local store are awesome. Very knowledgeable, helpful, and they treated me like a friend not JUST another customer. Thanks AT&T!!!

Information
23 Photos
100 Comments
4.7 Rating
  • Address:506 Knox Square Dr, Galesburg, IL 61401, United States
  • Site:https://att.com/stores/illinois/galesburg/177262
  • Phone:+1 309-550-7277
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:11AM–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–8PM
  • Sunday:10AM–6PM
Service options
  • Curbside pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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