I must say that Mont Blanc knows how to select people who are a true reflection of class understanding and compassion. To make a long story short I purchased a belt in Montréal Canada 🇨🇦 in Oct 12 2019 : the company offers a two year warranty. At the sole discretion of the boutique manager Vicky she allowed an exchange, which if she wanted to be technical she did not have to allow that exchange but the fact that I was unhappy with the product she went above and beyond to make sure that I was a happy customer I wish every customer experiences this experience from both her and Jasmin . The belt had a defect and unfortunately I was unable to bring it back during Covid it was still under the guarantee warranty. But I didn’t purchase it from them but they stood up to the plate and they made the company a hero . In today’s world so many companies are cold and callous and just want your money what Vicky and Jasmine did was to completely restore faith And trustworthiness in big companies who care about their clients as demonstrated by how gracious and wonderful they took back merchandise and exchanged it for a brand new belt. This experience is worth much more than what I paid financially for the belt. I Felt so good inside that’s Vicky and Jasmine virtual reflection of what Mont Blanc is all about reputation customer service and standing behind their product I’m not an easy client on the bottom of my heart I highly recommend everyone to visit the boutique in Roosevelt Field. You will be very happy with the customer service

I loved one purchased a pen from Montblanc and… They purchased one that is not really right for me. Unfortunately they even engraved it. I’m a customer of over 30 years but that doesn’t usually mean anything when you’re trying to return an engraved product… Unless you are at this store. Wow!! When I say they help me. They gave me one of the greatest sales experience, and included a very difficult return. I have been a customer for 30 years. There is no other place for professionals to obtain these instruments and out of all the high-end stores that I’ve visited… This particular boutique and it’s manager Vicky K. Make sure the purchase of these high end pieces is a high end experience .... congrats Roosevelt field Montblanc you guys are 5 star excellent

A very pleasant staff runs the store. My toddler insisted on going in to see “Mickey” in the window and i was greeted by a very warm and welcoming woman who appreciated the art of fine handwriting. That is refreshing! With my anxious toddler, she could have had a different attitude but she treated me like family. Very lovely staff- very memorable. Thank you.

Salesman was really helpful and friendly. I was greet as soon as I walk in and he help me all the way. I didnt find the money clip that I would like to purchase. He give me a red envelop package for Chinese New Year. Very nice of him.

I stopped in to sample their fragrance offerings (Highly underrated by the way, check out MontBlanc Legend Night for a terrific, people pleasing fall fragrance) and was met with a truly wonderful associate who guided me through their fountain pen offerings. And as a cherry on top, I had a nice conversation with another associate about fragrances. Really terrific, friendly, and personable staff here. If I ever decide to drop the money on some nice writing utensils, it will be here.

If you are ever looking for an exceptional experience, please shop at this boutique and ask for Manon. Her demeanor is charming and knowledge of the product was above and beyond. I purchased a Doué Blue Hour Classique and had it engraved with my personal signature as well as several accessories to accompany it. Her level of approach is far above what youd find at even a flagship store, she will be my Montblanc contact from here forward. Thank you for the established trust.

Being Montblanc, a level of customer service is expected. A return for online purchased goods should be accepted in store with receipt by the manager of this store. You would think Montblanc isnt just a regular big box retailer and their customer service should be top notch, unfortunately I guess policies like this make it worse than Walmart.

Great place to buy beautiful writing instruments. Customer service is friendly and very knowledgeable. I am the owner of four pens.

Manon Swenson has been assisting me with all my recent purchases at Mont Blanc and i have to say she is the best sales rep. She has sent personalized notes mailed to my home thanking me for my purchase. She goes above and beyond to help find the perfect gift/purchase. I will continue to shop at this location just based on her excellent customer service skills !

Very helpful staff.

If youre looking to buy a good pen this is certainly a place to go but bring a lot of dollars

Great if youre lookin for that sophisticated office jewelry a pen can be. Looks good when signing big contracts.

It is a Montblanc store what else could I say the people were very friendly and helpful

Beautiful pens but a little pricey for the change in quality and feel

I received a Key Chain from an associate last year as a Christmas present.One year later the latch fell apart. Knowing that Mont Blanc probably stands behind their product I went to the store in Roosevelt Field to get it replaced. (My office is across the street) I was told by the Boutique Manager Vicky Karayiannis that since I did not keep the warranty card that came with the key chain they could not do anything for me. They did not deny that it was a authentic Mont Blanc. It was my mistake to get rid of a warranty card for a $150.00 key chain. I am writing this to worn others to keep their warrantee cards even for their cheapest items. (When I mean cheap I mean a key chain that breaks within a year. I take full responsibility for not keeping a warranty card for a key chain. I warn others that Mont Blanc has no concern for customer service and their quality of their product. They would just as well lose a client for life then repair or replace a keychain.

Terrible service from Stanley Tsao. Jasmine is from the Hood. Be careful.

Super helpful 5/5 nice and did not rush me

Very helpful ..Stanley

My salesman Stanley is the best

Just a quick stop

Even repairs are very expensive

Interesting

Expensive

Great experience everyone is very kind. If you go ask for Stan he made a gift purchase one to remember. Thank you Stan!