When I walked into this store I was greeted immediately. The store was absolutely clean. Vanessa helped me with my upgrade and was transparent with what I was purchasing and helped me get the best plan for myself. I high recommend this store and Vanessa.

David is a fantastic employee who helped me set up my moms new phone with our existing phone plan. Everyone at this store is friendly and pleasant, Ill definitely be coming back!

The staff was very helpful and kind. The manger (Kenya) was very understanding and helpful. As far the best store I have visited.

Very helpful and fast at this store. Very informative. Went to pay my bill was in and out in minutes. Highly recommend them 10/10!

My husband and I just popped by to bundle our lines with his brother. David and Trindon helped us out and were very professional and helpful. I was dreading the visit, but it was quick and painless. On top of that, they saved us a lot of money and were very informative! Thanks, yall!

I had no intentions on trading in my phone the day I entered the store, nor was I ready to give up the phone I had for 3 years because it fit so well. I had a plan on switching to T Mobile because its less expensive than Verizon (which was the service provider I was with). But Elizabeth found the right phone along with the right phone case to fit and put together a plan that worked and fit into my budget, so she made it easy for me to move forward on buying the phone, switching my services, it took a good minute to transfer all of my information, photos and messages to the new phone but it is a good deal and I am satisfied. Thanks again Elizabeth, youre awesome!

I went there and David helped me out with everything. Ask for David. He is the best.

Trinder Gill was super helpful from the time I came into the store and very helpful explaining in full detail the whole processI will highly recommend this store to friends and family and neighborsThank you

Jennifer was a great help. She helped me restart my internet settings when my phone was not being very cooperative. Good as new! Customer service at this location is better than any other location I’ve been to. Very fast and reliable as well.

Excellent service as always! The whole staff is great! I strongly recommend this store.

Super friendly staff, great location to visit. karla was amazing and helped me find what i needed. Ask for her for all your sprint needs.

I have been one of Jennifer’s loyal clients since late 2017. She’s always been so helpful and very nice! She helps me when I go in to pay my bill, and she’s always the one to help me transfer all my info when I get a new phone.

Jesus is the man! He helped me fix my phone and made my life much better. Excellent customer service.

I was greeted immediately after entering the store by all the employees. Was very clean and professional environment! And best of all Moses explained of every plan and answered every question I had. Switched to t mobile from sprint.

I came by to ask some questions about a plan. Made a very good impression, very polite and knowledgeable. I changed from ATT to T-Mobile because the staff really showed the desire to help! It took a few hours because Att was slowing down the process. Happy I made the switch, thanks Jesus and Jorge!

Great store! Great experience! I have been to many T-mobile stores and by far this one is my favorite! I’m always going to visit this store if I have a problem with my phone etc. Great costumer service. Friendly staff! Gave me a great price, I actually thought I was going to spend more then what I actually spent! Definitely recommend this location to friends and family! Thanks guys y’all are awesome!

Kenya and Karla helped me with my phone issues! Super helpful and I totally recommend this store!

Kenya - the manager made so many errors on my account and lied about a promotional plan that increased my bill.I’ve canceled services but please be aware her main objective is sales and not customer service.

This place has some pretty great customer service . Nice quick and easy . No complaints

Have had good experiences with this store previously but will never go back. Waited for around 20 minutes to try and change the phone plan my wife and I had to one that would save us some money. After waiting patiently, were told by a heavy set Hispanic girl who worked in the store Why dont we just call the call center, they can do everything we can. I again stated that we just wanted to ask a couple of questions about our plan, she said something to the effect that it would take some time, heavily nuanced that it was wasting hers. I mentioned that it was, to the best of my understanding, her job to help us out, and that we have in fact been waiting for around 20 minutes. She stated again that I may as well call the call center, at which point I left and did exactly that: Its not your place to tell me why Im in your store. I understand you need to make sales, and that there is probably some kind of a reward scheme to make the company more money, however this is not my issue. I am not a rude or difficult person, I also work in the IT industry and know what Im talking about, therefore Im sure would not have taken more than 10 minutes of your time. However, that is irrelevant. Basic courtesy and economics dictates that if you treat people like garbage, they wont come back. Peace out.

The best experience Ive had. Amazing team and store. Jorge is amazing!!!

Everyone at this location was friendly and helpful. Thank you for making things easy and wonderful!

Jesus and Elizabeth assisted me very well during my store visit today. Awesome customer service!! I drive from Wylie to this specific T-Mobile store for all of my needs.

Elizabeth is one of the best person Ive meet in the store and I always come to her she always helps me with everything I need

Patrick was so helpful in helping me find what I wanted best service ever

The best T-Mobile experience Ive had byfar! Susan (her name was either Susan or Susie) made everything smooth sailing for us and we couldnt have been happier. She was very calm, nice, helpful, and also super informative. Thanks so much for everything!!!! The new store manager is great!

Great customer service, this young man Cesar Ortiz took care of me and he was very helpful

Best experience ever!!! Very Professional!!! Excellent customer service ask for Patrick he helped me out!!! Such a great guy!!!

The connection is great in many areas but the pricing is weird and difficult to understand.

Greeting to all!I was really impressed when i entered this Sprint store and surprised to say the least.1. I was greeted right away by the staff when I entered2.. There was No wait time.3. I was helped immediately4. I was easily convinced to get a free Tablet when I said I would never get one again because the previous one we had was stolen.5. The staff was very user friendly and enjoyable.Overall this visit and transaction is rated EXCELLENT!Thank you,Mari Jingwa

Chuy was very helpful! Helped me aet up ny new phone. We were aboe to get my google account set up. Great service! Thank you

Went in this store to upgrade 3 phones and add another line... when we walked in there was 1 employee helping a couple. Sat down for about 15 minutes, never did he acknowledge us. Tell us hed be with us shortly NOTHING! So we left... didnt even care. Didnt even turn our direction. We then went to the one on Broadway by 30. Got 4 of the top phones, a speaker, a iPad and 2 watches. His loss!! Its all about customer service guy and you have zero.

This sprint store has just reopened on 3/1/18. It is now a corporate own store. New management and staffing eager to help you with all your needs!!!

A very friendly and helpful team of TMobile staff at the Garland (30 & beltline) store. Jorge was extremely patient in helping me move my 5 phones from AT&T to T-Mobile. Very professional in explaining process, what I can expect and letting me know the features included in my TMobile business plan. I neve felt rushed when asking questions, despite how busy they were. I very much appreciated the helpfulness in talking with the AT&T reps and Samsung person regarding the unlocking issue. Jorge and later Javier both assisted me to get switched over from AT&T to T-Mobile, replace 1 phone w/a promo cost phone and all for a much better cost than I was paying w/AT&T. Thank you Jorge, Javier and T-Mobile staff for all your help and getting me to a successful resolution with working phone and a more cost effective plan.

Great experience & friendly faces at this location we were taken great care of by, I believe her name was Korie? & the new manager I believe his name was Charles? We will definitely be coming back to this location for all our T-Mobile needs!

I Went into the store the other day to check my account and was attended by Moises, he was very professional and helpful . Made it really easy to understand my problem and even bought some headphones . Great service!!

Maria, David, Kenya were awesome!! Thank you 🙏🏼

Miguel is awesome. He was helpful and very patient with us! Will be back.

Did not like what these employees call customer service. Lady was very unprofessional. They were not helpful, too busy joking around with each other. Lady erased over 200 photos off my phone when I questioned her several times if they or contact numbers would be deleted. I definitely would not recommend this place for any type of service and the female Manger is a joke!

Liz is awesome! She was a big help and answered all my questions I had about my phone plan and tablets that I have for my kids!

Great store Assistant Store Manager rocks!! He was the most helpful and has continued with great service. I will drive the 20 something miles from home to continue my business there.

What can I say about the people work here they are the best employees I ever met I love coming to this store because they always fix the things I need with a great smile but one thing I dont like is that my pic should be on the wall as much money I spend there lol

Great customer service everyone was great at the store

Very friendly and helpful staff members. I prefer to come here versus other T mobile stores in the area.

Staff was very friendly. Liz helped me with my new phone. I would recommend these T-Mobile

Friend laudamy and screwed me over real good terrible place to do business Be careful when the tell you one thing but to actually do something else Badd place to do business I will not recommend them to anybody If I could give him 0 stars I would Very disappointed in this company I used to be good but not anymore Be Ware?

These people are useless at their jobs. They had no knowledge of their current plans offered on the website and wanted to see my phone to look up what it was. Once they did that they didnt know how to change my plan to that plan. Meanwhile the man next to me was also trying to get new service and they had no luck with him either. So I went to my car, called T-Mobile service and I got the plan I needed in 2 minutes.I had been here a month earlier to get new service. The same young woman that tries to use a tablet for everything lied to me and told me my phone number would transfer over in 5 minutes, then in an hour, then said it takes three hours and they closed. Turned out it took a week. I had no phone for a WEEK! I had paid extra $20 for service in Mexico that never worked. And once it did work I got a message that data cost extra. I dont fault T-Mobile, I fault the manager and staff at this particular store. Go somewhere else,to another location they have no intention much less the ability to help anybody. AVOID THIS STORE!

I first went to this location about 2 weeks ago and bought a case and screen protector for my moms Iphone 8. The guy who sold it to me was really helpful and fast. I went again 02-16-2019 and bought my dad a new iphone 8 along with a case and screen protector. Izmeen helped me out this time and made the whole process fast and she even helped put the screen protector and case on the phone. I definitely recommend this Sprint store to anyone. Customer Service has always been perfect.

Not the best customer service. I went to the store to get 2 devices because a rep over the phone said I could get 2 phones zero down or pay anything upfront. I relayed the message to the two representatives. They said no that’s not correct information. You can get a phone zero down but I will still need to pay taxes and an upgrade fee. So I left. I called T-MOBILE’s customer service and I got 2 Iphone XR’s for zero down and zero upfront fees. The representative over the phone acknowledged that I’ve been with T-Mobile for over 5 years and gave me 5 star customer service. I will never go back to that store.👎🏼

I just get a new phone and the girl Stephanie was very lazy and rude. She lied and told me that the only way I could update the name on my account was to do it by phone with customer service however when I spoke with customer service they said that it could only be done by going online or by someone in the store why would she lie and she didnt even assist me with learning to use the phone terrible customer service Stephanie do not let her half ass help you

The 2 employees in todays shift Sunday 10/28/18 at 5:20 pm do not care about making a sale. ( One of them named Joisar or somthing like that ) They have no customer service at all. Never smiled and never seemed happy or eager to make a sale. I went in there trying to buy a Galaxy note 9 in cash ( pay full price ) because I need it to give it as a gift to someone also using t-mobile. They started making all kind of excuses about how I needed to add it to the persons account and blah blah blah. Its a surprise gift how am I supposed to call that person to let her know Im buying her a phone? Even after saying that I agree to the conditions one of the guys tells me that the other guys has the last call and he needs to make the decision. What??? All those troubles to buy a phone. They made all these excuses. In the end I just left and went to another t-mobile where they were so happy to sell me the phone quickly and without excuses. I recommend to go to other tmobiles around the area and avoid going to this one.

This is my favorite Sprint store, the service is always top notch and they take care of all of my wireless needs.

Great Customer service! Fast convenient and very friendly! They have every phone and accessories needed there.

Employee did not know how to process a jump upgrade, just made things up as she went along and was rude about the situation. Called customer care they let me know what the employee had said was wrong and noted my account with the correct information, ended up going to another T-Mobile store and they got it right the first time! Avoid this store if you value your time and money.

Moises was great at helping me with an issue on my phone.

Go to this store - They have NO LINES unlike Town East and Centerville locations.. They are very friendly and have pretty good deals.. If youre looking to buy then go to this location.. They dont have Service and Repair but they usually try to look at it.

Good service and good shoes. Love me some Red Wings.

Simply lazy and don’t want to make any kind of sales. Bunch of lazy people busy watching tv. Can some people get rid of tv and people and hire someone who wants to work. Please.

Went there yesterday at 8:30 (they close at 9). We went to purchase a new phone, once we walk in the guy says all T-Mobile systems are down. I left and called the location on Town East and I was told no that their systems were up. Bad service, they didnt even apologize for the inconvenience. They were on the chairs doing circles and on their phones. If I could give this location 0 stars I would.

Best customer service at this location.

Best T-Mobile outlet Ive been to. Great staff.

Great place, manager was helpful and nice the whole time (a long time).

Dont waste your time coming here!! Go to Sprint in Rockwall and ask for Taylor!

Elizabeth is a wonderful person and great Mobile expert.

I will never vist nor purchase anything from this store again.I will spread the word to my friends and family. Mangement sucks and only give you the run around they are not helpful with resolving issued and they are very rude. I have called several times ans supposedly spoken with a mgr each time.All they do is take my name and number to never call me back or say i have to contact the general mgr..It is March i made my purchade with them at the End of January!!!!

Go to anther sprint store this place is horrible. This place is not very knowledgeable messed up on my order so asked for a refund and was told they couldnt give me my money back that I paid cash for and said I had to have it put towards credit. Asked about a manager and was told she was not in that she was out and didnt know when she would be back. All I was asking for was just to refund my money after they messed up!!!

You SHOULD tell the truth in real life

Andrew was very professional and also helped me get my new iPhone 11 set up. I will come to this location more often.

Vaughn and James gave me great costumer service in and out. I will surely refer this store to a friend.

Great customer service

Nasty service Roxana horrible at her job will never go there again or recommending to anyone

They stand there talking to eachother. While they clearly see customers waiting the customer has to approach them to attend them. And I had called in a little bit earlier than when I went. To see if they had a phone they said yess and when I got there 10 min later they didnt have it

Every time I have to come to this location I have problems. Rude, seemingly untrained employees. Its a shame that I have to drive more than 10 minutes to another location when this one is literally around the corner from my home. Ive put in complaints about this store previously but nothing gets better Whoever runs this location needs to rebuild from the bottom.

Horrible. Every time I go up there I have an issue. Nobody knows anything or knows how to do anything. If the manager isnt there then they are all stumped. Seems like there is no training other than how to log in. I absolutely hate that store. If I could rate it 0 stars then I would.

Very unfriendly and unprofessional staff. Will not return.

Friendly,knowledgeable and patient

Great products and services for the value

This location is closed. I hate you google maps.

Apparently a training store or some sort, messed up phone order 3 times. Go to any other tmobile retail store. Very inconvenient and inconsiderate to customers, employees didnt know what to do either.

Employees very nice and knowledgeable

They werent able to help me.

Staff is slow, it usually takes 2-3 employees to help 1 customer and that backs everything up and your usually waiting at least 30-40 minutes before you are ever seen or helped.

Not even 6 and they are closed!! Worst service ever!!!!

Bad costumer service I called cause my phone didnt receive text messages and they told me that they couldnt help me because I dont buy my phone there that they dont fix those problems that just sell phones . Then I called costumer service and they helped me out in 2 mins I was receiving messages just lazy people working in this store ...

Great customer service

Worst customer service ever.

Great service

Because they have an excellent team. Very friendly and speak Spanish!

Great service

Poor customer service does not help at all