Reached out for a quote to upgrade my countertops. I was looking for something modern, and their selection was great. The process was pretty fast, Denise gave me multiple quotes on different materials. I would recommend 100%. thank you
Reached out for an estimate, someone called me fairly quickly and asked for dimensions. I sent Denise pictures of the kitchen as well as all dimensions and she never got back to me. I followed up with the company and was assured someone would get back to me, but never did, so I guess they dont need my business and Ill be getting my countertops and backsplash from someone that actually wants the business
Trixi and the installers were great! We were able to find the perfect granite and they eliminated all the cut joints. The install was quick and clean. I highly recommend them.
The people were great, very friendly. Great prices. The job was really GOOD! Everyone loves my new kitchen.
Trixie was awesome! She stayed on top of things and the install went flawlessly! We love our new kitchen counters!
The installers were professional, and courteous. The finished product was even more beautiful than we had hoped.The entire experience with Stone Age - from choosing the granite through cleanup, and including a courtesy call after installation - was first rate.
Worked with Brandee and it was wonderful. No pressure and showed us everything we asked for. Brandee helped with every facet and Stone Age did what they said they would do when they said they would do it. I highly recommend!
OVERALL (if you want detail, see below): I understand smaller jobs may have lower margin, but if you dont want to deal with small jobs just say so on the front end. At least dont complain about the job being small and that you have bigger and better jobs to do, thats wildly unprofessional.Its questionable that the salesperson didnt know what the owners minimum was for the material under discussion - especially after she went to check on pricing before giving me the first quote (which was higher even than the owners minimum due to her writing up an inaccurate amount of material). I like to judge companies not on how they treat big jobs but on how well they treat small ones. Most places are good at customer service when theres large amounts of money involved - but only the good places give good customer service across the board, and Stone Age failed in my case.My experience with this place was horrid - Ill lay out events in a timeline:10/20 - I call Stone Age and ask about their hours, because I wanted to stop by that day and look at remnants. The employee I spoke with stated their hours - not mentioning they would be closed for lunch during this time. I show up to find the office closed due to the unmentioned lunch, no note on the locked door.Once the office returned from lunch (seemed to be ~3 employees that all left and closed up the office without notice) I discussed the job with Denise and she wrote me a quote. The quote was significantly higher than other quotes Ive received for the same job, and I noticed later that she had billed me for more material than I would be using, so I decided to call back and discuss it with her.10/23 - I get ahold of Denise after a couple of attempts and we discuss the job and the quote. Long story short she states the lowest amount she is willing to do the job for. This was after she complained about it being a small job and basically said the company has bigger fish to fry. She agreed to write up the new quote for and e-mail it to me.10/26 - In the afternoon I call to check on the quote because Denise had not sent it. She is unavailable and her co-worker tells me that she checked with Denise and I will get it in a day or so.10/28 - I call twice during the day to check on the quote because I had not received it. She is unavailable and I talk to her co-worker again. The co-worker tells me no one else can handle sending me the quote, she doesnt know when Denise will be available because she is very busy, and she will leave a note on her desk.10/29 - Denise e-mails me the quote without explanation for more than the amount we had agreed to on 10/23. I call her cell phone to discuss and she said she talked with the owner after we talked and the owner stated the minimum for the material I wanted was the higher amount. At this point I tell Denise thanks, but no thanks, and thank her for her time.
Working with Tim was the best part about my stone age experience. I picked out a remnant for my bathrooms and wet bar and Tim totally took care of everything. Install could have gone better but Tim made it right.FYI 1: If you have big mirrors behind your old bathroom back splash that are glued to the wall (or not glued just clipped) you should expect those to come down or be cracked upon install but be impressed if they dont crack or can be put back up.I highly recommend. Ill be using them again in my next house for sure and referring to any friends.FYI 2:dont expect to find a huge remnant piece and dont be difficult when looking for one. If you have a small area and dont care about bathrooms, etc. matching then look into their remnants but dont waste their/your time trying to match remnants...just be ok with what is available.
I have seen the work they do and it is amazing how seemless the granite or marble are seemed together! Great quality slabs as well as service!
Stone Age referred Jason Mosley BathZ by designs to me to remodel my bathroom. It took him 3 months and I am now hiring people to finish or fix his work. Do not use him if referred by Stone Age. His work is shabby he worked other jobs while he worked my job, never gave me any receipts on materials purchased and then tried to up charge me. His detail work is horriable and he says he will fix something then he makes it worse. I am now finding more problems and issues. Denise knew he was lazy and didnt finish jobs but referred him anyway. When I called her to complain she said she would call me back and never heard back from her. She also said that Jason took forever to finish jobs and she had to stay on him. I wish that information was shared with me in November would of never used him.
Really great service, great installation.
Asked me for 100% down if i paid cash, yeeaahh right.
Jubilee rocks.