This particular Starbucks is amazing! Customer service is great and I get exactly what I want through the drive through. And its even easier using the app to pre-order or just for them to scan. Even if theres a line. It goes fast. Fast! We tested Cafe versus drive-thru and drive through won.

The lady who took our order was polite to a different degree than I’ve ever experienced anywhere in customer service. We forgot to order our drink at the speaker and she recovered so smoothly and took our order immediately. We are passing through on a road trip but this star bucks is the one to go to hands down.

Staff is always nice and tries to make sure we get orders quick despite the rush

This Starbucks make my drinks right 9/10 of the time. Usually if its not right it because someone new is making it. The only issue I have is how they do their mobile orders. When picking up inside. You have to wait for the barista to hand you your drink instead of having the cashier just get it for you.

This is the slowest Starbucks I have ever been to. I waited in line 15 minutes and they only went through 3 cars. The parking lot is so poorly designed that once you’re in line, you cannot get out. Last time I was here, they messed up a mobile order I was picking up. I would recommend another Starbucks location until they are able to improve their service.

I go to this Starbucks at least 4 times a week.. I order the same drink every time and it’s always wrong and they never get it right.. I order a pink drink with light ice every time and it’s always wrong and has way too much ice and too much coconut milk in it.. can we please do better.. plus the lids never fit.

Good place and Lily is very nice and friendly☕️🤩

Wish inside would open up but service is always good

I always come here. Service is polite and friendly. My order is typically on point.

Love Starbucks items but this time the guy taking our order had the personality of a wet towel.

I will not visit this Starbucks again. The person at the register touched my friends sandwich with no gloves after handling cash and cards. My friend asked for a refund. They were unable to locate her transaction in the system so they gave her a gift card. My order was slow coming and incomplete. It was not the clean friendly service Im use to receiving from Starbucks.

Service excellent. Staff very friendly

Food and beverages are always good... if they have them in stock...not just this Starbucks but all..I lost count of how many times Ive been and they didnt have what I wanted... a breakfast sandwich, lunch sandwich, blueberry muffin, banana bread, and so on.... last time I went they said that they had no regular sugar in the store... mind blowing..

Clean location, Great service, coffee and breakfast sandwiches.

The lady that made my beverage was awesome. It was nice to be able to inside to place my order. The rest need to follow suit.

This location needs some help. I dont know who Trish is...but we have your Cappuccino - I am sorry. This location never ceases to fail somehow.

As always.... Great tasting drinks for everyone!

Make sure you place the mobile order way in advance. It’s rare they are organized and running on time. Wait time estimated 9-12 mins. I placed the order 15 mins before I arrived. The drink was placed in front of me 25 mins after ordering. The shot was burnt and it wasn’t full. Thanks for nothing Starbucks.

This location is middle of the road. It doesnt matter how far ahead you put your mobile order in, its never ready. The drinks are fine when you get them.The location needs a refresh, it never looks clean and all of the surfaces and furniture are worn.I prefer the location in Target or in Belmont to this one any day of the week.

Always friendly and delicious ☕❤

Single worst experience at a starbucks, the slowness is only backed up by wrong drinks. Waiting for 45 in the drive through that you are stuck in to get wrong drinks is baffling.

Music was so loud on the inside that you had to almost screem your order to them.

Didnt go to starbucks,must have gone by it.And I would not go there if they were giving there over priced coffee anyway. CANT STAND THERE CLIENTELE AND THERE SELFISH ELITE ADDTUDES.

Efficient, quick and quality. What you should expect from a Starbucks. What made them stand out was the attention to detail and being beyond courteous for minor inconveniences (dont know if thats a symptom of having difficult customers or their genuine flavor of customer service).

Resturant was closed during business hours with no employee sign

Line is ALWAYS so slow. Doesnt matter when you go. Also frequently out of pastry items.

Staff was super friendly and smiling faces on everybody! We walked in, as drive-through is always longer at any Starbucks.

My advice is go across the street to Target or if you are traveling through, go a few exits up to the Belmont location. If you get your drink, it will be after waiting an hour. Don’t bother with mobile ordering, it won’t be made when you get there either.

A little slow for my taste but very nice employees

WHY CAN THEY NEVER HEAR YOU???!!! BY NOW, I KNOW TO INTENTIONALLY RAISE MY VOICE AND SPEAK VERY DISTINCTLY, BUT STILL, STILL! I HAVE TO REPEAT EVERYTHING THAT I SAY. DOES THE STARBUCKS HIRING PROCESS PERFORM SOME SORT OF BRAINWASHING OR PROGRAMMING ON THEIR HAPLESS EMPLOYEES SUCH THAT BASIC COMPREHENSION OF ENGLISH BECOMES DIFFICULT FOR THEM?

Excellent service always

Great drink.

My grilled cheese was so good it made my wisdom teeth come in!

Slowest Starbucks EVER!! I have been to this location multiple times over the past couple of years and I always wonder why tf I keep going back. I swear they are in there milking the cow and roasting the beans for every order. If you dont have to go to this location then dont.

Love my starbucks

Very, very slow. Has been slow for years. They cant get their act together

Charged me extra for preparing a drink according to the recipe (I.e. charged me a dollar extra for “extra” matcha powder) and then prepared it incorrectly

Awesome as always, very polite and accommodating professional people. Tips arent enough for this level of service...

Because I cant give them a zero. Been in their line since 8:30pm tonight. Get to the order at 9 and they tell me they are closed! Meanwhile I am stuck in line with ten cars behind me. Now I am stuck and unable to get out. Called the store because on line it says they are open till 930. The shift manager was extremely RUDE!!! I work across the street looks like I will be going to DD from NOW ON!!!

Tried to order inside at this location for the first time last saturday and google said that they should be open. got all the way there and they were closed, no one there doors locked.

Service was good but I dont like the way the shift manger spoke to the staff

While the service wasnt bad I wasnt really pleased with the way the manager spoke to the staff although she was very courteous to customers.

Do NOT go to this location after 2 PM!!! We joke a lot at work that this is when the “Slow Squad” clocks in. I literally waited over 20 minutes for a lemonade. It’s the only reason I gave them 3 stars. If you order ahead in the morning, you can get in & out pretty quick. Though that parking lot makes it hard to do. You have to park across the street and walk across. Because if not, you won’t be able to pull your car out because the drive they is always wrapped.

Busy but quick

Went in on a busy day. And I think they didn’t do my kiwi refresher right (there was supposed to be dried fruits inside as I’ve seen those on the internet). A bit disappointed.

I love going to this place but today i found a fly in my coffee and my coffee had a lot of caffeine which is bad

Cute service personnel.

We asked for two regular coffee (William). It eight people are working without systems. One is waiting for an online pickup. But she doesnt do anything out—the drive-thru full (30 cars). My coffee took 19 minutes, my partner for 30 minutes. No one there is teamwork. People have to park Buffalo Wild to go to Starbucks. Seven years using, I never had this problem. Sorry

Google maps says theyre open.The drive through and parking lot are coned off, but there are cars in the lot.I called and asked if they were open and they said no. Its 4pm on a Friday.

I visit this location often. They are often low on stock of food for some reason and the drive through here is very slow. The drinks are up to par with other Starbucks locations though.

The store isn’t open and it’s 8:30a. No sign or anything and I was stuck in the drive thru

Love their Double Chocolate Chip Frappes

Wonderful customer service and the wait time was ideal. The only thing was they were out of an item I wanted.

I only like cold brews and every time I come here they are out. So I opt for matcha green tea and guess what, they’re out of that too. So after sitting in the drive thru line for 15 minutes to get to the speaker because this is the slowest SB drive thru I’ve ever been to, I also have to wait and additional 10-15 minutes to get out of the line and don’t even have any drink to show for my time. It’s absolutely ridiculous. I recommend just taking the time to go into the one at Target across the street.

First time I went there to the drive-thru no one was in line service was so quick it scared me but the second time I went mid-morning around 10:00 to 11:00 more than 10 cars were in the Drive-Thru so we went in and it took forever for two drinks and one of them wasnt done right but we didnt care we had to go

Well waited in the drive thru (b/c the inside was closed for whatever reason) for 40mins for a coffee and small lemonade. Decent lemonade. Just a very unrealistic wait time.

Regular Starbucks —good in & out time

My partners here at starbucks are great. However, corporate does not care about the high volume of the store and the fact that we have outdated equipment. We work with what we have. New espresso machine pull at 7 seconds, ours takes 40 seconds. The layout of this store was a poor design, it should have been drive through only, with 2 lanes, and with 6 bars, not just 2. And 3 cold bars.

I don’t know what needs to be done for this location to get it together but they consistently get orders wrong and don’t correct them. Their espresso is terrible, tastes like cigarette ash. I just wish other local places could have a drive through for the ease of it.

Id love go speak to a manager. Horrible customer service over them giving me the wrong drink that contains dairy. I asked very politely if i could get the drink i ordered . If im paying over 6 dollars for a drink i should be able to get what i ordered without a attitude

They have great service when theyre open, but they close the store completely randomly. Ive made numerous trips over there only to be disappointed...

The staff is so friendly here.

Worst Starbucks in the area. Wait is horrible inside. The drive thru is worse. Once your in it, theres no getting out. Your stuck!

Love there coffee

Very busy location. Small wait, but always delivers the most perfect latte and cake pops for my girls.

Excellent service

Long wait but worth it! Best frap Ive gotten in a long time

If you want to wait 45 minutes for a coffee, there are several Starbucks you could go to. However if you want to wait 45 minutes AND have then be unable to make your drink dueto rampant out of stock issues, you come here! Be amazed as despite common logic this place is as slow with 3 cars in the drive thru as they are with 30! sorry for your wait!? Never gonna hear that here! Turning mobile order off on Saturday morning so youre forced to wait in the awful drive thru? Check. Only Starbucks that doesnt require you walking into a major retailer or grocery store in a 5 mile radius? Check! This place sucks!

Cashiers were friendly. My caramel frappachino had no flavor and no caramel drizzle on whip cream like usual. Disappointed for sure. Theyre usually very good

I stop here every Saturday and Sunday on my way into work. Always pleasant but today they were out of white mocha (my go-to) and Ross was so helpful at recommending another drink. He was very accommodating and an absolute pleasure to talk to at 6:00am on a Sunday. Wonderful experience!

Very disappointing. I am diabetic and have always enjoyed your skinny mocha frappuccino to fine out that you no longer have. Nothing sugar free or low sugar. Do you know how many diabetics are in this world?

Good coffee, bad traffic.drive Thur was backed up.had the entrance to the parking lot blocked

Only starbucks that doesnt offer cursixe or order ahead so you get there and there is a 40min wait in the drive-thru.

I went to Starbucks around 1230 today did an online order. I typically go to Starbucks 3 or 4 times a week and I can honestly say whoever made my drink today disappointed me. I orders Carmel macchiato and cinnamon Dulce latte and they both tasted like black coffee there was no flavor no caramel drizzle no milk just black coffee. Usually they make our drinks perfect so for that to happen today messed up my day.

Order ahead/online ordering is usually unavailable lately. You cant get inside to order. They only run the drive thru, which will take you forever to get to the speaker. And if you have the patience to wait in that awful line, I hope that your coffee tastes like it is supposed to. I will definitely be using other Starbucks. This location is not worth being late for work for.......

It took 25, almost 30 minutes to get coffee inside. They completely neglected the inside. And it wasnt even made right. Never returning.

This was my first time stopping in to this location. After waiting a bit in the drive through, we decided it would be quicker to just run into the lobby. They have the space set up for either app orders or cafe orders so its easy to see where to go to get your drinks or food. As we walked in, I noticed a worker charting their current cleaning schedule to keep track of the time and what they were cleaning.While we were waiting for our drinks, Cade (I believe he said he was the manager) struck up a conversation with us to just chat about us, our day, and what they are doing to keep themselves and their customers safe. It was an amazing time chatting, and I appreciated the personalized conversational touches and relating to our stories.When I asked for sugar for my tea, he explained they will provide sugar, creamer, and stirrers upon request, but they cant be left out for self serve at this time. I was provided my sugar and stirrers via an espresso shot cup - to help keep cross contamination to a minimum.Thank you to this location and their employees for their excellent service. Please know if you visit this location, youll be in a safe and clean environment.

Save yourself a trip and go to a different starbucks. Im not one to leave a bad review but i went here the other day and the girl taking our order in the drive thru was talking so fast. We asked can you please repeat that but slower, since we cant understand you. She repeated herself but faster. We asked her 3 or 4 times to please repeat yourself, and we were being nice about this too. Me and my mother are both hard of hearing and the lady just ended up screaming WE ARE OUT!!! because they were out of a a specific ingredient for a drink we wanted. I guess she was fed up with us asking for her to repeat herself. We got the window and told her we wanted to cancel our order and she proceeded to tell us she couldnt since they already started making the drinks. We told her to PLEASE cancel the order since we werent going to deal with rude service. She still didnt want to but she did eventually. Iunderstand that the food industry is a busy and stressful place, but its no excuse to be extremely rude to customers. Do better.

Went inside and server was short and impatient. Waited a half hour for two coffees and a heated grilled cheese sandwich.

Love Starbucks. Ive had a gold card for nearly ten years, so clearly I have coffee there a lot, and the cup of coffee I just got from this location is truly one of the worst cups of coffee Ive ever had...and my grandparents drank instant! Damned near undrinkable.

Great coffee but I always seem to get stuck in the drive through behind someone ordering a half dozen frou-frou drinks.

The line takes quite awhile. They gaveMe a drink filled almost completely with ice. Paid 5$ for a cup full of ice. Barely any drink in it.

Pink Drink is my fav!

It was good but at 830am they we re out of stuff already

Rude staff that are always shorting peoples drinks. I would rather drive to Belmont where the drinks are good and the staff is nice, I urge you to do the same! Dont waste your time at this location.

Good service

Dont like starbucks

The service here is the worst that I’ve experience out of any Starbucks location. The only reason I’ve visited this location is because it’s the closest to my office. I’ve waited in the drive thru line for over 20 minutes just to be told that they did not have any of my drinks available.Today, I placed a mobile order at 11:09 AM for my team. I could not get anyone’s attention in the pick up section of the counter. When I went to the register after waiting for 15 minutes they informed me that they were out of 2 of 3 drinks I ordered. I found substitute, but the service was so slow that I was not able to get my drinks till 11:56 AM.Save yourself the trouble and go to the Starbucks across the street in the target.

Messed up my order; (ordered no whip on two drinks and she repeated it back). They tried to scrape it off - when she handed me the drinks and I looked down and noticed, she knew she was busted and weakly apologized. I didnt want to wait for them to be remade, but was tempted out of principle - what if we were allergic?...

They were fast, very nice and polite.

Drive thru times are unreal. Currently in line and its been exactly 25 minutes and I have not even gotten to the ordering speaker yet. And this is not atypical of this location! Nothing better to do with my time stuck in the Drive-Thru than to review the location. I will update as I leave with the entire time frame it took. (Probably ~15 total cars in the drive thru when I first entered)Edit: it took about 35 minutes to enter the drive-thru and get my drink and get out. No apologies for the delays, as this is just a typical day at this location of starbucks. I would recommend you avoid at all costs, go to the Starbucks in the Target across the street, or the Starbucks in belmont. It blows my mind this location manages to maintain a 4 star review

They are literally out of everything all the time. I dont understand how they have a good review

Such a slow drive-thru. Over 20 minutes to get through. And the person at the window doesnt greet you at all. Just takes your money. Poor management and customer service is lacking tremendously at this location.

Worst Starbucks in the world! Lazy and rude staff. Don’t expect your coffee sooner than 30-40 minutes

I love star bucks

Closed until further notice. Sad

It’s actually gotten comical how slow this place is now. I went through the drive through the other day, only 6 cars, it took 30mins from the time I pulled in to the time I pulled out. Considering the inside wasn’t open at this particular time, I was so confused on why it took this amount of time for a small amount of customers.

This location has the WORST service and slowest drive thru. Avoid at all costs. Not worth the wait. There were about 6-8 people working, chatting up and not focused on the drive thru. Really sucks!

Disgustingly filthy bathroom. Definitely not the norm for starbucks.

The people working here are so energetic, I am so impressed by how fast they are preparing orders !