I went to Henry Brown dealership because I was having dead battery issues. I arrived there with no appointment, I was taken care of right away. I left the car for them to check everything out. it was done and ready for me to pick up the next morning. I used their courtesy shuttle to get from my home to the dealership. It was flawless, so easy. Their staff was courteous and very professional.

From day one it was the best experience Ive ever had dealing with a dealership. Excellent service, great communication every step of the way. JEFFREY I thank you for making the process and the journey so comfortable. Evan tho Im out of state Ill be back to buy my next truck pretty soon. This one will be my truck not the wife, lol.Thank you all again.N. Williams

Our salesman was very knowledgeable and if he couldnt answer the question he found the answer. We were very happy with the process, we werent in there for hours. We got what we wanted and everything was easy. I wish in times like these we could of negotiated a little more, but we understand and we feel we got a fair price.

Bought my 2016 Chev Silverado 1500 XLT from Chapman Chevrolet and have always had it serviced there, but my last couple of experiences with the has been horrible and very frustrating.My wife bought her Buick Enclave from Henry Brown and weve ALWAYS had great experiences with their service department, so I decided to take my truck for an oil change and tire rotation at their Express service. Cant say enough good things about Michael and Tyler. They were easy to talk with. They were very easy to work with and gave me excellent advice.Ill not only keep taking both my vehicles to Henry Brown for service but because of their service department Ill probably be buying my next truck (2022) from them also.Great job Michael and Tyler. Thanks

Yukon went in for tires & brakes, and wireless fix on 9/1. Part coming from LA did not arrive by 9/2. No call back on part. After I called a couple of time Part was in. Arranged appointment for 7AM on 9/15 to be 1st to have work on Yukon. Parts in and tested. Picked up Yukon about 3PM. Dealer seems over whelmed with work but excuses are nothing more than excuses. I also have a loner car in my contract but Henry never has any without a week or more reservation. AFTER YEARS WITH Henry Im thinking about going to Eranh.

Totally thrilled we came here for our new family vehicle. Dwayne Chapman was especially wonderful making our experience as stress free as possible. We truly are grateful for the no hassle service. The dealership is gorgeous,clean, and worth the time you take shopping for a new car. Completely positive experience here. Thank you.

I was an out of state purchase, we live in Colorado and none of the dealerships in Colorado had the vehicle I wanted, or they were trying to gouge you if they did have a vehicle. Working with Dwayne at the Henry Brown dealership was great! Very easy process, no hard negotiation or price gouging. The vehicle was exactly as described! Dwayne went above and beyond to help us, he even picked us up at our hotel in Phoenix and brought us to the dealership. We were in and out in under an hour so we could start our journey home. Thanks so much to the team at Henry Brown for making it a great experience!

They are three weeks out to be able to drop of my new GMC Yukon with its second electrical issue in the first 12 months of ownership. Then I have to leave it there in line for 5-7 days for it to be looked at. The last time there was an issue, it took over a month to fix after bringing it back a few times. Only reason I’m bringing it back is because it’s under warranty.

We couldn’t be more pleased with our experience purchasing our pre-owned Ram at Henry Brown GMC. Joel was super helpful and patient with us making a decision on a truck. Had it all cleaned and detailed for us. The manager was super flexible and worked with us on our budget to get the price at a comfortable place for us. The finance guy Jeff was super laid back and wasn’t pushy at all, he was very professional and made us feel very at ease with the whole transaction. Overall the best car buying experience we’ve ever had, will definitely be returning when we’re ready for our next vehicle.

Incredibly friendly people and their service is outstanding. Kudos to Ronnie Williams (Sales) who actually brought a truck to our home to evaluate and later purchase. Adrienne Cross (Finance) who was extremely friendly and attentive. DeWight Byron who we have purchased through before and remembered us (impressive).And David Thompson (Sales Manager) who put the transaction together.This is a great group of people.

When I bought my truck it was dirty and had a bad odor. I had to ask to have a detail on it. They did a poor job so I had to drive back down from Flagstaff to have it redone.I brought my truck in Sept 22 to have the warranty paint sealer applied. The letter stated that the paint needed to be clean prior to application so I asked for a full detail of the truck prior to the application. The application was then applied without removing tree sap from the hood. The sap should have been removed prior to the application. I might as well have saved the detail expense and just run it through a car wash prior to dropping it off. I love the truck but not the workmanship.

Thank you. Everyone here was so kind and the process was pretty quick.

Got me in same day as I called, everyone very professional and at the same time very personable. Car was fixed in a prompt manner. Very satisfied with the experience!!

The employees are always helpful and pleasant. It only took about an hour total for an oil change and tire rotation. Great service!

I brought my GMC Sierra DenaliHD in for warranty service. The service department was amazing! The service department provided me with a loaner vehicle while my truck was being evaluated and work was performed. All of the work was completed within the same week. I would like to give a special thanks to Brad and Heidi in the service department for their outstanding customer service!

The salesman, Tim Russell, was very attentive and listened to me and tried to match what I wanted/needed with what he had to offer. The F&I person made the closing very easy and painless. Never any pressure from either!

That are extremely friendly when you are buying a car. When you call in for service though. They have a bad attitude especially when the car is still under warranty. My wifes buick is having problems with electrical. We have not even had it for a year.She calls in, to get it check. And they tell her that:Dealership: She needs to look up parts, (isnt it the dealerships job do do that?(people who are allegedly trained to know cars)Not say,Dealership: I dont know, go online and do the research yourself (says to customer.)Customer(Who may not know anything about cars.)Customers services. So rude!

Joel Price provided outstanding support and was sensitive to our questions and concerns; he delivered outstanding advice and product knowledge for our family’s necessities during a low inventory period in the car business. The dealership provided stellar customer service and gave us a fair trade-in value for our car which alleviated much of the anxiety that can be associated when financing a vehicle. Joel Price made closing our car deal extremely pleasurable and exciting; in addition, the entire car-buying process was the smoothest I have ever been part of thanks to him laying out a well developed purchase plan and working side by side with us. I will definitely recommend and refer any of my friends and family, or even strangers for that matter, who are interested in purchasing a vehicle to Joel Price and Henry Brown Buick GMC!

Great particularly our service advisor, Scott. He is a real asset to your organization.Dave Bellin

After a couple of weeks with my new truck. I love the truck displeased with dealer. Specifically requested no tint and no aftermarket alarm installed I was told not a problem...well it was a problem. Truck was delivered with window tint and a alarm was installed and halfway removed! Can not say i would recommend at this time!

Although I was in the dealership for mechanical issues that were ongoing, I was very pleased with the service from my service advisor, Pete Fairbanks and Service Manager, Steve Lancucki. They made sure I had quick access to a rental car and dealt with the mechanical issues as quickly as they possibly could. I very much appreciate it.

The day before I brought my truck in for an oil change I had my truck fully detailed. When I came back to pick up my truck I noticed dirt/mud inside all 4 wheel Wells and along side my vehicle. When I opened the driver door there were muddy food prints on the floor mat and running boards. I also noticed whoever filled up the DEF spilled it and washed off the side of my truck with a water hose leaving water spots on the driver side. When I questioned the worker who drove my truck he owned up to driving it through the mud puddles, overfilling the DEF, and his muddy footprints on my floor mats. This is the first time I have ever brought a vehicle anywhere for a simple oil change and received my vehicle back in worse shape than it was before I brought it in. I don’t think I’ll be bringing my truck back to HENRY BROWN for service. It’s sad to see a dealership I’ve always recommended to friends hire incompetent employees that make a great brand look not so great.

On time and done in a timely manner as stated.

Kyle was attentive and listened to my requests (no wash, do not rotate tires, etc.). Service time was reasonable-1 hour-for an oil change. Waiting area was clean and comfortable with good assortment of food and drinks. Free lunch was terrific! Results and needs were clearly explained by Kyle.

Mike Meade is always top notch! He is the reason we continue to come back to GMC and we continue to buy GMC vehicles. He always gives excellent service and is is very timely. He has great communication about the status of our cars. Always appreciate the loaner car when needed and the guys that work in that department are very courteous and efficient providing that service.

Big thank you to Sean and Blake for giving me an amazing deal on my trade and making the transaction as smooth and easy as possible! I am a repeat customer and highly recommend this dealership!

Everyone very friendly, ease to schedule appointment check up, great waiting room and fast service

Very knowledgeable staff, from JP in sales to Joey in parts and Joe in finance. They made trading in my 2019 easy, and getting everything I needed for my 2021. The hour drive to see them was well worth it. I wouldnt buy a vehicle anywhere else.

Made an appointment due to a notice I received from GMC for Safety Recall of Reduction in Vacuum Brake Assist stating mechanical vacuum pump output may decrease over time. While making the appointment over the phone the lady who worked at Henry Brown informed me that it was for vehicles from Canada. I informed her that my truck originally was from Canada and that is why I received the notice. When I got to Henry Brown today at my scheduled time, the service advisor asked if I was going to wait for my truck. I said I figured the Safety Recall Repair would take too long and that is when the service advisor informed me that Henry Brown will not be doing the Safety Recall because GMC will not pay them for the repair because we are not in Canada. I informed the advisor that my vehicle was originally from Canada and the advisor said they knew that but they would still not do the Safety Recall. So I said well I guess I will leave then and the advisor said OK goodbye. As I started to leave I was pretty upset because of the lack of customer service on so many levels. I went back and spoke to the service manager who continued to confirm that Henry Brown would not do the Safety Recall. I informed the service manager of my disappointment. I further explained the huge inconvenience it has caused me by taking time off and now all for nothing. I also informed the service advisor that if they took the time to look they would also see that part of my appointment was for an oil change. I told him it was a complete lack of customer service for them not to offer to change my oil for free due to the inconvenience they caused me by not informing me before I got there that they would not do the Safety Recall. I told him I was just amazed they were just going to let me drive off after wasting my time. After that the service manager said they would change the oil for free. I thought well at least Ill get my oil changed and can get back to work. It took Henry Brown 2hrs to change my oil. In addition the texting notifications they do when you bring your vehicle in for service is just for show. You can see from the picture I have added to my review that they dont respond. After texting twice, I had to go and find the service advisor after 1.5hr to ask when they would be done with my truck. Very bad customer service.

We just purchased a used GMC from Henry Brown Buick GMC. Jose Rodriguez was the salesperson and we couldnt have been more impressed with his personality and/or his knowledge. I even brought him homemade cookies when we picked up the car! Will certainly go back when looking for future vehicles.

Brandon Warwick sales boy is totally dishonest and out to make a fast buck. No morals what so ever! We needed a long bed pick up for our upcoming move. We did the research and found exactly what we needed Henry Brown certified GMC truck. We put $1,000 down to hold it for two weeks. Finance manager Thomas James gave us his word and our $1,000 receipt to hold our truck. One week past and call from Aaron Luster of Henry Brown checking to see if we still good on truck. Said yes we will be in next weekend. Called Monday spoke to Thomas James he said we still good. Just received a call from Mr. James stating Brandon our sales boy sold our truck that same Saturday after talking to Aaron Luster! Our encounter with Henry Brown has left us down and out. Still no pending $1,000 in our checking account. So they have our money too!

Raul was amazing. Connie could use some work. But overall everything was fantastic. I appreciate it. I am so glad that I bought my vehicle from Henry brown and will continue to get it serviced at henry brown.

Best service department in the Valley! Wouldn’t go anywhere else. Top notch service!

Took truck in for tune up and they said about 2 hours til done. It was about an hour. Far from my house but worth the drive.

Great service, friendliness and over all service. Got us in and out

I have had only great experiences with both the dealership and the service departments. All the employees have been helpful and very pleasant to work with.

Service customer service is second to NONE!! Excellent communications and follow up!!

What an amazing group of people! I was determined to buy at Earnhardt and had been dealing with them for months trying to find the perfect vehicle! After not being successful, so many people told me to go to Henry Brown and I STILL TRIED TO FIGHT IT! Well what do you know, I walk into Henry Brown at 9am and the truck I inquired about sold the night before. Ronnie the salesman was determined to get us into something that works. He found us the perfect truck that the bank would likely approve us for! By 11am we got approval and were signing the papers for our new truck! Adrienne was the girl who did all of her financial stuff/signing and she was amazing too! I could not say enough great things about Ronnie and Adrienne at Henry Brown and everyone else who offered us water, asked if we needed anything, etc. If you are in the market, GO SEE RONNIE!

I wanted to buy two vehicles this past weekend, but the salesperson couldnt sell them to me because the owners son had the keys. This is not the first time its happened to me there either. Apparently they only order vehicles there and dont sell whats on the lot even though the vehicles were there for over a month. Seems like something shady going on with the owner and his family. I have bought plenty from the Brown dealership in the past, but took my business to Earnhardt in Mesa where they took care of me. I will continue to get my personal and fleet business moving forward from Earnhardt. The two vehicles that you passed on just cost you dozens more in the near future. Not a very good business model to let your kids do what they want, Henry.

Worst customer service. I have ever experienced! Left numerous messages and never get called back, have to physically go in there to talk to someone. They also changed the price we agreed upon when they write up the contract. All in all I wouldn’t send my worst enemy to this dealership!

I have been to and dealt with many dealerships in my lifetime but Henry Brown Buick GMC is hands down the best experience I have had! Sales team (shout out to Jeff and Manager Tim) for making the process seamless! The finance team was efficient and friendly! The Service Team is great as well! Im a very happy customer and plan on continuing to use Henry Brown! Thank you guys!

Just bought a new truck from Henry Brown GMC and we’re thrilled! Raif is absolutely wonderful to work with; informative and very thoughtful

I had a great experience in the service department, Joe Stenz was great and always gives great customer service, and he keeps me informed as to what is going on with my vehicle.

I went in to Henry Brown Buick GMC looking for a great deal on a new vehicle to fit my growing family. I was helped by Dwanye, who was very courteous and efficient. Over all my experience working with the team was a great one. Id recommend going here to find a car that best fits your needs.

I have taken my 2020 GMC in 2 times already to get the display fixed for the Radio & other apps. It continues to lock up on me and switch channels on me while i am listening to the radio. Both times i was told that the display needed an update and so they updated it. This last time I was told to unpair all phones & have all phones unpair from the truck. I have done so but the display still continues to lock up on me. I will be taking the truck back in yet again for the same issue soon.

Champion was the greatest and how he teamed with John to get me a deal! Love the truck and Im so happy i walked onto your lot just to browse and test drive. Much better inventory then the competing dealership across the road! Not only that, you allowed me to look and explore first!

Always a great experience here. It helps I have the best Service Advisor Mike Meade .

Raul stayed in contact with me throughout the process. Great customer service. Not a long wait.

Everything went very smoothly and quickly. There were no hassles and I feel that I got a fair deal on my trade.

They were willing to work on price somewhat. Once I finally got a finance guy after an hour of waiting everything went smoothly. Got a great rate!

The entire process from start to finish exceeded my expectations. Butch followed thru on everything and Phil Cross did a great job and answered all my questions and kept me informed. I can honestly say that every Henry Brown employee I dealt with was excellent. I will be referring everyone I know to Butch at Henry Brown GMC. You guys are the best.......ThanksMike Holliday

Always nice to us never have anything bad to say always great !!

This was the easiest time I have ever had getting a new car. They made sure the vehicle I was getting was in tip top shape and got all the paper work ready to go before I even arrived. Total time at the dealership was under an hour. Lovely people to work with. Shout out to Butch for everything!

Love this place. No pressure sales and it was really a family atmosphere. People were joking around and generally having a good time. It was a great experience. Love Dwayne Champion even though hes from NY. I guess we all have our crosses to bear.

My interaction was with the service department only. I believe HB is engaging in fraudulent business practices with regard to customer billing.

Shane at the Gilbert dealership is my go to guy hes very knowledgeable. Hes always courteous and friendly.

While they are usually 2 weeks out to schedule an oil change through the GMC app, they do a great job and is why I bought 2 trucks there and go there for the service even though I live in Cave Creek.

Great experience. Tim picked me up at the airport and sold me a new pickup and I was on my way home the next day. I will purchase at Henry Brown again.

I LOVE this dealership! I had an incredible hassle free purchase experience and I just had my first oil change included with my purchase! Everyone is very nice too! The waiting area/showroom is super clean and beautiful and so are the bathrooms!

From the greeters to the cashier, the staff at Henry Brown go out of their way to make my experience there comfortable and stress free. Their customer first approach shows in their care for me and my vehicle! You will always have my business!

Wagner was a great sales associate and found us the best vehicle for our family. Quick and painless transaction process. Thank you!

If I could give ten stars I would. Hands down best car buying experience ever today and Ive bought a lot of vehicles! Blake, Nick and team were amazing and easy to work with. Zero hassle, in and out quickly and very happy with the entire experience. They definitely went above and beyond expectations to take care of us. Thanks you guys!

My car was checked so I could take a trip to Utah this July. My representative did a great job. I also needed some touch-up paint and the gentleman in the parts department went out of his way to make sure I had this for my trip.

They were able to get me in on short notice and got me in and out quickly.Thank youRoger

Fastest and by far the easiest car buying experience I’ve had. Blake, Dillon, and Jim went well above and beyond to make sure I was taken care of without ever being asked or having to haggle one bit. They will definitely get all of my business from now on, and as many family and friends as I can send their way.

Dealership was fantastic. One of the best Ive ever dealt with. Jeff and Sante were the best. Thanks for Everything...

Miles was personable courteous professional and knowledgeable.

My service advisor, Raul, is always friendly and explains all that is happening with my truck. I tend to freak out when something is not right. Very satisfied with the service.

Jordan Smith and service team gave amazing service on the purchase of my used Toyota Corolla!

Best GMC dealer in Gilbert!! They helped me locate the car I want and ship it there for me to pick up. I highly recommend Henry Brown GMC, and their professional staff Dewight, and Joel who helped me out!!

I called Henry Brown GMC and spoke with DeWight Byron. I gave him my budget for a particular vehicle and he was able to beat another dealerships price and get the vehicle within my budget. We spent maybe 10 min on the phone and another 10 min at the dealership to sign docs. It was a pain free car purchase. Other dealership and salesmen should take note of DeWight’s straight forward way of doing business. I will refer friends to Henry Brown and specifically DeWight.

Went to the Parts department to purchase a dash cover. We were told it would take two weeks. We called to check on the order, nobody answers the phone. Several messages left, no returned calls and its been 3 weeks.

I have had the pleasure to get Michael Windmueller These last few times, Awesome guy and makes the whole experience easy and enjoyable

Im very Happy working with Shane, he is GREAT . My problem is getting the vehecle back with steering wheel, seat position changed, Radio, A/C turned on .

Raul is always prompt, courteous and knowledgeable. He is the main reason we will continue to be a loyal customer.

Pete F. is the best Service guy in the business. Takes great care of my trucks and is always looking out for me!

One of the mechanics made critical errors/mistakes that upset me. Mr Richey and management totally understood how I felt and also understood the level of service provided that day was not anywhere near close to the outstanding level of professionalism they usually provide. Mr Richey and his leadership team went above and beyond to rectify the situation. I left very satisfied and felt my loyalty as a Buick client was well appreciated, and I appreciate Mr Richey and his staff. My loyalty continues 🙂

Shannon was amazing to work with! She went above and beyond to get us our new GMC Acadia that we absolutely love! I was in a car accident a few weeks ago and she was very sympathetic and caring, determined to help us get our vehicle and took a lot of stress off our shoulders. Very upfront and honest about everything. The process was very quick and we got to drive off the lot in our new suv which we absolutely love! Also they beat our banks interest rate which is a major plus! It was a pleasure working with Shannon and we will definitely be back in the future should we ever need to trade in and purchase another vehicle. HIGHLY recommend Shannon! Thank you so much!

My husband and I have been clients for about 14 years. We have both leased and purchased a variety of vehicles from the dealership. At every turn, Ben Brown and his team have exceeded our (high) expectations. When we make appointments for service, Heidi is tremendously accommodating, getting us in as quickly as possible and making sure we have our car/truck back to us in a timely manner. Amy Hughes also has assisted us on multiple occasions, communicating effectively and answering any of our questions and concerns. We highly recommend this dealership to all of our friends and family.

Scott Usher takes great care of my vehicle to insure that its running in top condition. He advises me in a timely manner what needs to be done. I put my faith in him to ensure that our 2011 Buick Enclave is running smoothly at 66,000+ miles. Scotts an asset to the Henry Brown Buick GMC Dealership!!!

Good service and friendly, knowledgeable staff.

Your salesman Dwayne he is a delight we had such a good experience with him when we first bought our first car there and we went back the second time and he was just so delightful people were just going out of their way to be very helpful

Heidi is my advisor and she is always great. Heidi communicates and keeps me posted on how things are coming along and she pays attention to all details. I appreciate her!

The technician was very helpful and friendly.

They picked up my suv for me. Serviced it and then drove it back to my house!!! Doesn’t get better then that!!!!

Blain got the work done under warranty (bless him)...I was taken home then picked up when my vehicle was finished. WONDERFUL service!!!Thanks so much!!!

Well things started pretty good and it seemed like it was a no haggle and honest straightforward deal. I was happy with my trade value and I was given a no added fee guarantee. Of course once I get to finance I come to find that there are in fact hidden fees that were not previously discussed until the paperwork is printed out. I was also told that the rate that was quoted was higher than my actual rate would be but was only shown for demonstration purposes. I have an 800+ credit score and I deserved a better rate than the 3.9 i was given which was the exact rate on the quote sheet that I was assured the finance guy would go to bat for me to lower.. Lastly, I contacted my sales guy about forgetting a CD in the CD player of my car and received zero response back...much different than the almost immediate response when he was trying to make the sale. In the end I would say you guys are better than Earnhardt but maybe not by as much as I initially thought.

Henry Brown has provided the best car buying experience possible for the second time in a year. Everyone is polite and professional and I feel they value my time as much as I do. Henry Brown special ordered a GMC 2500 HD when other dealerships wouldn’t even consider it due to a nation wide shortage of HD trucks. I am impressed with their commitment to their customers.

I bought my car from Blake Brown and Ricky about six months ago and my experience was absolutely five star they made me feel like family and my 2020 encore is just great!!!! Everything about the experience was positive and I have told everyone to go to Henry Brown and ask for Blake and Ricky!! Also Adrienne in loans was terrific also!!! I just love my Buick!!!!!👏👍😃

Hubby bought a new 2020 GMC and Ben Brown was amazing to work with! From tint to delivery, it was a great experience! We will definitely be back to purchase from Ben!

Raif, Nick and staff are comfortable to deal with as their sales approach is to permit the customer to self direct the purchase experience.

The dealership knew exactly what was wrong with my vehicle and they took care of it. Great customer service. We always have Heidi take care of our vehicles in the service department and she is always has the best customer service and takes good care of us!

Blaine R. did a good job helping me when I called with the original electric clicking sound and he told me they might need to keep the car for two days so set up a free car rental appointment. I set the appointment but Blaine wasnt working that day so I worked with Shane T. He did a good job of getting me set up and taking me to Stevie to get the car rental. Stevie did a great job showing me how to use the features on the car rental (get the gas door open, etc.) My car was completed the same day and Shane texted me to let me know. I was extremely happy they got it done sooner than expected and I was thrilled that the dealership gave me a car to use while it was in the shop. This was very important to me because it kept me away from people during covid-19 and I have special health issues. When I picked up my car all went smoothly except I forgot to ask where they parked it. Stevie helped me find it and also helped me with a question I had about a new SUV. He did a wonderful job that day. The people I worked with did a great job. Thanks for your customer service. Greatly appreciated.

Tuesday September 15th 2020 I arrived at Henry Brown GMC and Buick in Gilbert at 12:05 p.m. for a 12:30 appointment. My appointment was deliberately scheduled during the lunch hour so no one would be available. My appointment was for a defective right front tire where the side wall had pulled away at the seam. The first man that I met (Chris) acknowledged what I suspected. A different service writer came up (Raul) and said he wasnt sure. I had a seat in the lobby for over one and a half hours and was told that they were waiting for a manager to approve the repair. After that I was told that GM had to approve what the manager said. At 1:40 p.m. I was told it would be another 30 to 40 minutes before my tire could be changed. Please keep in mind that NASCAR pit crews can change four tires in 12 seconds. After I was finally given my car I checked and found that I had one brand new tire on the right front while the left front had my tire with 10,600 mi on it. The dealership did not take the time to make sure that the two best tires were in front, nor did they balance and align the tires. I left the dealership and found that the car was pulling very hard to the right. Additionally my radio had been tuned to a sports radio station that was reporting scores from the football game the night before. When I pulled in to the dealership my radio was on an oldie station. So my question is did the dealership and its repair crew sit in my car waste my battery and listen to football game scores?? I have been buy ing and maintaining my own vehicles for 55 years. I did not appreciate the insinuation that I was stupid and didnt know what I was talking about. If I could have given Henry Brown a negative rating I would have because they treat senior women like we dont know what were talking about nor are we smart enough to research and inform ourselves before taking our cars back to the dealership. To say the least I am very angry and want to change my servicing dealership to another Buick dealer. I hope that they would be a dealership that would correct the screw up that Henry Brown did.

Helpful assistance from Heidi Burns.

The place was fairly low pressure. They treated me with respect and we made a deal quickly. I bought an SUV so I can haul my kids around and go places off-road when desired.

I am grateful to have a go to person (Heidi) at the gilbert location. She is always trying to save me money as well as being very familiar and knowledgeable about my vehicle. She is also logistically aware of my time. Because of Heidi I choose Henry Brown department over any other repair service.

Blake Brown and team were great to work with. I highly recommend them to anyone

I have used Henry Brown to service my vehicles over the last 4+ years. A number of times, the service has been good, but, the same number of times it has been less than good to very bad. The only reason why I had returned to them is because of the Service Advisor, Raul Bejarano. I like Raul, he is very professional, and has always tried to make sure things were right, but, the fact of the matter is that he can’t fix the screw ups by the mechanics, and I feel bad that he is “the messenger” so to speak. I honestly won’t use there service department again.

The reason I never use a dealership is because the job never fully gets completed. The only reason I used the dealership was because I had a recall on my vehicle. We also stated my breaks needed to be checked and replaced if needed because of the squealing I’m hearing. During 2 calls we had with Blaine, we asked about the breaks. First response was, it hasn’t been checked but I will make sure it does. The second call, we again asked if the breaks were checked, yes was his response. When we picked up the vehicle, my husband asked if the breaks were checked, his response was yes. As I’m on my way home the breaks start squealing again. When we get home my husband takes a look at them and notices the breaks have not even been touched. They are the same breaks I had prior to taking my vehicle in. The whole reason for having the breaks done was out of convenience for our busy schedule. They had my vehicle for 5 days. Why would i inconvenience my family again for something that should have been taken care of in the first place. This is the exact reason I avoid using a dealership!