Great experience from start to finish. Clearly communicated what they would do as well as the price. They finished sooner than promised and prioritized all their suggested additional work along with clear itemized estimates without being at all pushy. Having worked in the business before I was very impressed with how they operated from start to finish. They weren’t the cheapest quote but I had the most confidence in how they presented themselves and I don’t regret spending a few extra dollars for this kind of service and quality of work along with an unbeatable guarantee to back it up. Thanks to Jon and everyone!

When I need a shop for something I can take care of in my own shop at home, I go see Jon at H&I Automotive. The guys down there live up to their name Honesty and Integrity, and its why I had them perform a pre-purchase inspection on my truck before we inked the deal - every inch of the truck was inspected with an unbiased eye. Their prices are more than fair for the market and for the work being performed. I recently had two alignments done their after I put new suspension on my sons car and my truck - end results were as expected.Dont waste your time at dealerships. If you cant handle wrenching on your own, go see Jon at H&I Automotive, and he will take care of you.

Ryan was great and knowledgeable. Service was fast and competent, and competitively priced. Their communication and virtual car reports are awesome!

Truly next level diagnostics and service. I am able to check on the status of my service online. I can view all of the diagnostics data online including detailed descriptions and photos. Friendly service. A little patience is required here because their garage is always full of vehicles.

H&I Automotive perform comprehensive inspections and Repairs for your car. Ryan takes the time to answer your questions. I am always satisfied with the results. I highly recommend H&I for your PMs and Repairs

Helpful team. They treated us well and I appreciate their text service to keep me updated. It sucks when you feel left in the dark as they are evaluating things. I would rather know!

Very helpful and understanding two thumbs up.

Really good service! Everyone there was straightforward and didnt beat around the bush.HIGHLY RECCOMEND!

We had major work done for our Honda 2006 truck, these guys did a fast, but very thorough job. They are friendly, professional, and knowledgeable. We will return again for anything.

Always treated like family and I can count on the quality of the work without breaking the bank. Ryan and the other guy at the front desk are always polite and courteous and know what they are talking about. These guys are my go to.

This was our first time visiting this business. First, the facility is brand new, clean, and very comfortable!Jon and his team impressed from the start.We had a problem with the car that they quickly diagnosed. I asked them to check the car’s overall health. He did as asked and didn’t try to sell me any unnecessary work. It’s hard to find a trustworthy repair facility but this one is one that we’ll continue to use.Try it, you’ll agree!

Great shop. Very communicative. I like how they photograph everything as they go, and email it in real time and keep you in the loop with everything going on with or around whats wrong.

Great shop honest good guys

H&I is a great place to take your vehicle for service. I just dropped it off and went to play golf. After golf I was able to pick up my car with almost no waiting. The employees I met were knowledgeable, friendly and professional. The cost was also much less than my dealers. Ill be back!

Great and honest people to work with. Takes great care of your vehicle.

I was a new customer and needed a new water pump, thermostat and hoses. Jon and Chris were so nice and got my car in and done within 24 hours! Excellent service! Highly recommend them.

H and I were able to get me in, and fix my issues. The were courteous, prompt, and kept me informed. Were able to handle my concerns about my car warranty and did the job with flying colors. I highly recommend H and I and will be bringing all my vehicle here from new on.

Good service but little expensive.

Drew went above and beyond!We are very appreciative of Drews efforts getting our 1996 Ford F250 back up and running. Thank you Drew! I will be back I will start brining my other cars to H & I too.

These folks are the real deal. They answer the phone when you call, they pay attention to what you have to say, and they do their best to fit your budget. They are truly honest and fair. They keep you informed every step of the way with pictures and a full vehicle report. They are incredibly easy to do business with and they have earned my full trust.

H&I did a great job on installing a winch and new battery in my 2007 Jeep Wrangler. All work was done professionally. Friendly, helpful staff. Accurate estimate given after evaluating the necessary work requested. I will definitely use them again.

The service was detailed. Excellent communication. Extremely thorough inspection with photos presented and links to websites that explained the systems that were under inspection. The service rep/manager (Ryan) was professional, friendly and, patient with his describing the work needed. My wife appreciated the amount of time Ryan took to explain the work and pricing options. A great shop for detailed work and professional attention.

I’ve taken my 2004 Yukon to them the past couple of years and have always had great communication and they fix the problem at a fair price. Jon’s customer service is the best.

Excellent customer service! A five year parts and labor warranty, quality work and best of all honest! Highly recommend!

Great bunch of guys. Trust worthy and fair

So happy to have stumbled upon this automotive shop! I was able to get a same day appointment for an oil change. Very friendly, honest staff and reasonably priced services! I love that they sent a digital inspection of my car (including pictures of the areas of concern or repairs needed) via text message and did not try to force the suggested services. I will definitely be back! Thanks H&I Automotive!

Professional, knowledgeable, honest, timely! Highly recommend!

Great Customer Service...

Great customer service, have been doing a good job with our companys fleet vehicles. The detail of the inspection report is extremely helpful. Appreciate them!

Excellent Service and Honest work for a fair price.

I would not recommend H&I Automotive due to their pricing. Their quote was twice the price of two other quotes I received and they were going to charge an hour of labor for a part that took 5 minutes to install. Location convenience is not worth paying $200 more for the same work.

These guys are so friendly and want to help you out. They bend over backwards trying to be your advocate and find a cost effective solution to the problem. Professional people and kind hearted.

Just wanted to give huge kudos to H&I Automotive in Gilbert for their excellent customer service (Steve & John) and their awesome technicians doing the work! Our tech was Drew and it is so refreshing that they diagnosed the problem that I had in the front end of my car, and a few other things that needed to be done, gave us a quote for the work necessary to be done, and got it all done in just two hours!! Now the front end of my car is just like new! Their name says it all Honesty & Integrity H&I... You wont be sorry when you take your vehicles to either locations (Gilbert or Mesa)! Thanks!

Excellent service. After doing initial review of my car reviewed with me what they found and recommended what services they would perform if it was their car. They did a great job of keeping me updated on the progress of my car. Wonderful experience I will be back.Felt good to find an automotive shop where I didnt feel like they were trying to take advantage of me.

Top notch facility; ceramic & paint correction job performed on our 2002 turned out better then expected. The results were excellent !!!

They do outstanding work at h and i.

Requested synthetic oil change and filter, thats what I got along with a clean waiting room, courteous staff and a reasonable charge for the job. This company is new in our area and Ill be back as service issues arise that need their help. Great people to work with.

Professional service and clean facilities

This was the best automotive experience Ive ever had. This is a business that values customer service.. Taking your car to the shop is something that is usually stressful . I actually left there feeling great about spending nearly $1000 on my car( shocking I know. ) Great job guys! I will never go anywhere else. Thank you for such a great experience !

Great service and great people. Ive had several of my vehicles serviced at this location and have been happy every time.

Very good experience here. They took me home after dropping my car and communicated with me each step. They also emailed a detailed assessment of the car for me to evaluate what to fix. Absolute pleasures to work with in every way. Not the cheapest place, but they do good work and are honest, you cant beat that.

Always honest and fair!! Excellent communication and customer service.

These guys are knowledgeable, fair and trustworthy. Everything I want in a car repair/maintenance business.

First of all very clean auto repair shop.Staff is very friendly and professional. Top notch equipment, fantastic customer service. Jeff Daniels is the best very honest mechanic

Great experience overall! They are really friendly and are willing to answer any questions you have. The service provided was excellent and I highly recommend to anyone! I definitely will be coming back to H&I Automotive.

I had an issue with my Range Rover and had it towed to H&I and they got right on it and got it fixed the same day so we could still go camping that weekend. Awesome guys and awesome service!

Cant say enough about these guys. They are not cheep. Because they are honest. If it needs to be fixed today they say so. If it can wait there is no pressure to fix, they inform you of what and when they think it is best to be done. Its going on 10 years of my referrals and my patronage. Mesa store is the awesome also.Spencer the owner deserves this new store in Gilbert.Congratulations!

Top notch service. Clean shop. Very professional. I like to deal with a mechanic shop that can service all my cars. One who foresees and recommends required services. Especially for my wifes car. Im confident that she is driving a safe vehicle. Thank you!

Ryan was stellar and patient with everything i needed. Great shop!

I live about 30 minuets from the Gilbert location and it’s worth every minute of the drive. The amazing service and friendliness I receive from Steve Buchmeier and the entire staff is unmatched to any other auto shop, and they all make you feel welcome. The staff gives you an honest opinion of your vehicle and they do what ever they can to make sure that your car is in perfect shape when it leaves. I would recommend to anyone.

Unfortunately, as you know, my second visit did not go very well. I got nickel and dimed over a damn oil change of all things. When I called to make the appointment, the guy asked me if I wanted a synthetic oil change, I asked how much, and he said around $50, and I said no, that I have had this care for about 4 years not, and have never done a synthetic oil change, and no need to start now. And low and behold, guess what they did, a synthetic oil change, and about 20 percent more than what I was quoted. And then, I had a $50 rebate voucher that I could use for anything on my next visit. They did not take it, but put it in their computer system for my next visit. Wow, sorry guys, I highly doubt there will be a next visit. You got me for $1,300 on my first visit, which was a good experience, then blew it on a oil change visit. I have never seen anything like it. I will gladly take my higher end Hyundai back to the dealership any day over this experience.

H&I are the best. Excellent customer service with the most professional staff. Their new state of the art facility is one of the best and their reasonable prices definately are key for me to want to go back for the maintenance of my vehicles.

Had my car detailed today and OMG it looks brand new!!! Way better than any car wash detailing I’ve ever had. Zack walked me around showing all the areas that had been cleaned, extremely thorough! Driving home my son commented how good Zack was at his job and (jaw drop) that maybe when we get home he’ll clean his room so it’ll look as nice as our car...we’ll see if that actually happens, but regardless I’m thrilled with the quality and service from H&I!

Great service from these guys. they understood what I needed, and didnt try to upsell me on anything. Great use of technology, with web and text-based reporting and profiles.

Honest shop. I appreciate their attention to detail and their pictures of what they have done during the maintenance. Great customer service as well!I’ve found a place close to home that I can trust.

Shout out to Spencer and the crew at both locations for squeezing me in at the last minute to do a full inspection on a car I had recently bought and I was having major buyers remorse. Turned out it needed just a few tweaks and tightening up, and my fears were subsided. My vehicles always come back to me in amazing shape, and I just want to say thanks to Spencer for GOING THE EXTRA MILE to make this customer happy. You will always have my patronage!!

I was very happy with the repairs that were done. The service writers were very kind. I also like keeping in touch with texting and the report they did on my CRV. The only problem was the $ 21.40 charge for shop supplies. Only one of the 4 things they did to my CRV would require shop supplies. I found out that the computer charges a percentage of the price of the bill for shop supplies. Ridiculous.

H&I is always amazing. Their service and the work performed is top notch. Spencer, John, Chris and the crew, in either location (Mesa or Gilbert) always take care of us and our car. We will never go anywhere else for our car repair needs.

Guys are awesome! Quality work, reasonable prices, and veteran-owned. Cant beat that!

I have now taken my wife and my cars here many times. This team is on top of everything. They text you photos and paragraphs of any problems and let you decide. I am a big fan of the customer experience overall. I would recommend them even if they were a little out of the way because they dont push. Single parents with a lot on their plates could also benefit from H&I just set an appointment!

This place reminds me of home! I say this because my dad owned an auto shop back in Idaho and I wouldn’t have trusted taking my car to anyone but him. Now I have this place to take my vehicle to and they know their stuff! Dad would be proud I picked a place full of honest and integrity!

I liked the overall inspection/diagnosis. Provided photos of what needs to be fixed/repaired. I liked that you get to look at the issues at hand inside the repair shop with the service writer and/or technician prior to completing any repairs required.

I brought in my 2002 Ford F150 with quite a bit of wear and tear on multiple items. The truck ran just fine but hadnt had a tune up in years, the horn didnt work, the left rear door didnt open (Cabling was broken inside the door panel), shocks were worn out, brakes were bad and the column shifter lever was very loose and sloppy. I think there were even a couple other things that I am forgetting to mention. The service was great, they kept in constant communication throughout the process and they did not try to up sell anything during the process either. It was a little less than the quote when it was all said and done which was nice. It isnt the cheapest place in town but I am a firm believer in good customer service and you get what you pay for. I will use them again and recommend them to others if I get the chance.

Good customer service here

They did an excellent job and great customer service.

Ive had my 2003 Ram in there a few times now due to the 160,000 miles plus on it. Everytime they are on the ball with issues and suggestions to your vehicles needs. Beautiful shop and the staff is professional and friendly. Win win here people :)

The helpfulness and friendliness of the staff will exceed your expectations! They go above and beyond and treat you like a valued customer.

This place is awesome. it can be stressful looking for a place to trust them with your car, full recommendation from me! been bringing both my car and my wife’s since they opened!

I’ve used H & I for about a year now. I had an oil change done, they do a Complete look at everything tell you what’s most important to things that can wait I completely trust them with my vehicle

Manager Steve Buchmeier was my service writer at Henry Brown Buick-GMC for many years, and Im glad to have discovered his new digs. Steve is unfailingly honest, and has a knack for discovering the most expeditious, effective and economical way to fix a problem. Ive entrusted my wifes, moms and kids cars to him. The Gilbert location is brand new, spotless and state-of-the-art. Ask Steve for a tour--hes pretty proud of the place, and justifiably so!

Love the text message with link to vehicle inspection report that includes pictures. I love supporting small, local businesses when I can, and from what I can tell so far, this is a good one!

Straight up answers...very honest about everything

Great customer service! They are very thorough! Definitely will be back!! Highly recommend!

Got an oil change elsewhere and they never reset the oil change sensor I thought they didnt actually do the oil change so took it to these guys and they were graciously willing to check to see if it was actually changed in they actually reset the sensor for me free of charge would go back to these guys in a heart beat they have already shown me within one visit of being trustworthy and reasonable on prices And they have great customer service

Pleasure working with these guys at h & i excellent customer service excellent communication skills Id recommend anyone

The service was great but next time I will expect fresh cookies and milk when I arrive 2% milk

Don’t ever use this place!! Worst customer service ever.This place did the old “bait and switch” on me. I had some work done on my 02 Sierra hd a few years ago. I originally came here because of an injector problem and they were one a few “GM certified” repair shops. Keep in mind I live over an hour away so making the decision to come to H&I was thought out. I regret my decision btw. Fast forward to this week, I have a fuel pressure problem that my local place diagnosed and quoted. The part is a very expensive part so they asked if it had ever been replaced before. I did some research and discovered that H&I had replaced it due to their own error (I forgot to mention that when they were replacing my injectors they screwed up my truck by having the positive battery contact come into contact with a number of parts including this part in question) so it should be under warranty. I called H&I and spoke to Ryan I believe, he pulled my records and said yes this part was replaced and is under warranty. I spoke to him on the phone for a few minutes to verify this would be covered if in fact this part was the problem. Ryan said yes and furthermore it’s not just the part under warranty but the labor would be covered as well. Sweet I’m thinking. So this am I drive all the way down (over an hour) and have my wife follow to drive me home. I walk in and Ryan welcomes me and says the he misspoke on the phone and the warranty isn’t what he described to me on the phone. My truck is out of warranty. Wth?!?! I just drove over an hour because of what he told me on the phone and a phone call to me prior to me taking the 70 min trek would’ve been helpful. To say I feel manipulated is an understatement! I begrudgingly left the truck with them to get a 2nd opinion and I was already there. I received a call about 2 hours later saying they were going to charge me a diagnostic fee of well over $100 to just tell me what was wrong. There’s no way I’m giving these crooks anymore of my money. I told Ryan to put my truck back together and I’ll come get it.The lack of respect these people gave me is incredible. I have never been treated like this before and will never use them again and will tell all of my contacts to avoid also.

They are always friendly and informative and never try to push unnecessary work on your vehicle.

Great service, reasonable, seemed to know their stuff.

Great service. Honest, dependable and reasonably priced

Staff friendly and funny! Awesome repair work done to my vehicle! These guys are the best!!!!

Dropped vehicle off at approx 8:15 am after speaking with John(I think) the day before. When I arrived John talked forever and ever, he mentions alignment cost at $60 which is pretty standard so I figure thats what they will be charging me, or so I thought. Approx 2 hours elapse and I get a text with a link to the vehicle report. Two items of major concern, rear pads are 2mm and transmission fluid is too dark(Ford mercon lv). Not worried about the brakes, but the claim the fluid was bad, any mechanic knows that mercon lv darkens almost immediately and stays that way. Not impressed with the lack of knowledge. These are standard attempts for shops to do work that is not needed. When I arrived the car was parked outside so I autostarted it to cool down and went in to pay. It took forever, the invoice was locked. I let him know I went over the report and didnt need to again. He asked who was going to do all the work and I said I do it myself I just dont have an alignment machine. Then he was johnny on the spot, printed the invoice and boom a 126.00 bucks!!! It was a $60 alignment, no pricing is posted to see either. Next time Ill wait until Kelly Auto down the street has an opening in their schedule.ETA: The alignment seems to be correct after driving the vehicle.$120 will give you an entire year coverage if there is an alignment issue they will check and adjust as needed. This is a great value for anyone.

Best Mechanic I have been to yet.

Great shop, always getting the job done

Great, constant communication with me about my service. Seemed like they were shooting straight, not trying to get me to spend more money than I needed to.

Great job and they have great communication during the job

Cool place

GREAT. SERVICE & AFFORDABLE

Great service and very knowledgeable tech

Excellent customer service and friendly staff

Used H&I as a referral from KTARs Bumper to Bumper radio program. Pricing was very fair. Ill use them again.

Its the greatest

Great local place!

Very good service

Friendly & honest