Sean the gentleman that met me at my vehicle so very pleasant and I believe the gentleman that took my payment was Curtis absolutely fantastic customer service five stars for both of those gentlemen. Now my food on the other hand, how come it is that my French fries no matter what except, when I come in and order from the counter are they fresh, hot and crispy. Three times in the last 2 months I have gone through the drive thru, I live a mile and a half away. I no more get home put everything on a plate not only are they not hot theyre soggy like theyve been sitting around. For as busy as you all are I would think french fries should be always piping hot. So my only disappointment happens to be those not so good fries. 😟
I have eaten here several times and have never had a complaint. It is always clean, friendly and quick. This visit, I came in about 4:30 pm and there were tables and chairs and only one booth available. I chose a table and chairs while hubby placed the order, as the booth table had not been wiped down and there was stuff on the floor underneath the table. I saw a server come, wiping the tables down, but he missed that one and left it dirty. I left about 5:00 and the table STILL had not been wiped down, nor the area cleaned, 30 minutes later.I say all of this because it is so unusual to see a table/area unclean for more than 10 minutes when a customer leaves. And there is always someone wandering around to make sure everything is clean and in order. What a disappointment!
Great place. It was crazily busy and they got orders in and out quickly. Love the burgers. We are huge fans of animal style and protein style! The fries are so delicious when they are warm. Love the company and the food!
Love this location. The line at an in-and-out is usually a pain, but the dual lane and wrap around the large parking lot works well here and makes it an easy stop. The food has always been consistent and I’ve always had friendly and courteous interactions with the staff. Kudos to the workers here. This location is my number one preference. Thanks to the staff and management.
Not a long wait time for my food and its always super delicious. Theres always a seat waiting for me to use. They have outdoor seating, too if thats your jamPersonally, I get the hamburger with fries and a strawberry milkshake. Fills me right up and doesnt fall when it comes to taste. I get my burger animal style because thats the only way you should have it ;)I usually like to bring my friends and we have a great time going there! They also give you free In-N-Out hats if you ask for one
I went twice in a week and both times burgers were really good and fresh. Fries are good but they do get cold quickly so I would suggest eating them first. The drive thru line was fast but it went by quickly. Shakes are good but milky so if you dont like milky stuff, I would suggest not getting it.
I personally, would rate this a 5 star, but others in my family would say 4. I give this a 5 because of cleanliness, freshness of food, fast service, and amazing menu. The wait at this place looked long on the drive thru so we went inside instead. It was fast and friendly, and very clean. We got our food within 2-3 minutes of waiting and we’re out like that. When we opened the bag, it smelled fresh, looked fresh, and tasted amazing. It looks exactly like it’s advertised and tasted even better. Sitting in the car eating we noticed the drive thru went extremely quick, but we were glad we went inside! My family did not like the fries because they are used to over greasy and weird fries. But I loved them! We are from the East Coast, so I won’t be back anytime soon, but whenever I’m in the area, this is where I will come!!
Good food. Great service.Our kids love these guys shakes.I just found out, you can get mixed shakes here.Try their chocolate and strawberry shake!Delicious
Absolutely obsessed with the Animal styles burger and fries. Im originally from here but my husband isnt. I had him try their burger and now hes more in love then I am 😂 Two of the special burgers only come out to 7$. Its cheap and they are really fast
The line is always insane in the drive through, so we go inside most of the time. The few times weve hit the drive through, we instantly realized it was a mistake, haha.Prices have gone up, which is disappointing. We used to always go and be pleasantly surprised by how affordable it was, but last time we went the price of a double double was about $1.50 higher than before, bringing it to a pretty regular fast food price.
We had a #1 Double Double Combo & Cheeseburger - Animal Style & Protein Style and it was great. The line moved very quickly and was one of the best lettuce wrapped burgers we had in a while.
Its better when there not busy had to return my fires twice because they were stale . but service is good and the burgers are good
Good spot for quick food and is always consistently the best burger if you dont have much time. I always getting peppers with my burger. Enjoy.
#2 medium rare, animal style. Well done fries. Neopolitain shake. Epic.
Consistently good. Better burgers out there but you always know what you are getting.
Good classic burgers and fries. Sometimes slow but its made to order so it is what it is. Fries have a little unique texture and burgers have their special sauce.
Outstanding. First time ever at in n out burger. Perfect meal of protein and carbs including meats vegetables and bread. Delicious cooked onion slice. Will return often
Fast nice workers great customer service and good foof always get the order right
Excellent place for a treat meal. The menu is simple, burgers, fries, shakes and sodas. Easy to figure out and enjoy.
This is our favorite go to hamburger restaurant. The dining area is always clean and well maintained. The servers are friendly. This is the only hamburger sandwich that I can truly describe as a dining experience, when I bite into my sandwich I receive the full flavor in each bite. The bun is the same size as the burger when I bite I get the full experience of meat, bun and toppings.
I really wish I remembered I was lactose intolerant before I had that vanilla shake. It was pretty great though.Is it just me or is In N Out the only place where the fries start out long and get shorter over time? Maybe work on that?
The food is always fresh and the prices are cheap. These are the metrics you rate these burgers compared to others. In n Out is TOP.
We came here on Sunday, May 23 after a horrible experience across the street at Brio Grill. Brio Grill was A dirty restaurant with a straw wrappers on the floor, crumbs on the seat and garbage on the rug runners.We walk across the street to you guys, and it was of course and again amazing. Great burgers. Great service. And we didn’t have to pay an arm and a leg. Just goes to show never underestimate the service and the quality of food at a fast food restaurant versus some over priced swanky place that can’t even keep its tables and rugs cleaned.I will always love In N’ Out!
I love In-N-Out, and I normally would rate them 5/5. But this location for some reason, their burgers seems to be hard, may be theyre over cooked. In addition their fries are also similar to can fries as described by my son. This is because the fries are not tasty, and breaks as if they were fried 3 hours ago. Otherwise, the place is clean and their staff are very nice. Sorry!!
After years of great service from In&Out Burger they finally messed up my order...and you know how difficult it is to get back in line or find a place to park during lunch time...I ordered 2 burgers, but in all fairness to them, told the cashier at the drive thru that I needed them cooked well done. When I found a parking space in an adjacent lot to chow down with my friend we discovered that one burger had NO BURGER AT ALL🤔;-(THEY DID MAKE IT RIGHT AND APOLOGIZED BUT THAT WAS 20 MIN LATER...we will still go back, of course...so make sure to CHECK your order carefully.
Excellent location.I Highly recommend it.We enjoyed our protein style burgers.The restaurant was clean & the staff was attentive & kind.The food was fresh & fries werent dry.
Always as expected and never disappoints. The best burger spot in town!
Reliable fast service, I go here often. Their biggest problem is that theyre too popular.
That was the best In and Out Ive ever had and Ive been eating DDs since I was a kid. I ordered Double Double, no tomato, grilled onions, extra extra spread, extra cheese and extra toast. It was perfect! Thank you to who ever cooked and assembled my order. Thank you 🤤
Great service and food. Very likable crew.
The best place to get a solid burger and fries.
Hard working, kind and rarely a wrong order. I am Gluten free and their burgers are my favorite
Good burgers but poor customer service. Not worth going to a place run by teenagers with zero ability to give any level of customer service. There a plenty of places with good burgers around Gilbert to not have to put up with long longs and poor service and teens with no work ethic or ability to think for themselves. None of these employees deserve the minimum wage we offer and certainly not what they are proposing we raise it too, zero incentive to learn skills and customer service.
Great burgers and very consistent service. Worth the wait time.
Tables were pretty dirty, staff was nice, but it took a bit to get our food.
Phenomenal customer service. I will definitely be coming again. In-n-out is the best. Y’all rock!
Food is fine. Get the fries extra crispy.
We missed the order window and was still treated fast and efficient
In and Out has some of the best hamburgers and the staff is always friendly and helpful. They have a lot of options that arent on the menu like adding chilis to your burger, which is a personal favorite.A tip, if the store is busy opt for the drive thru. In my experience it takes priority and is quicker than going in.
1st time as they are not in MN that I know of. Excellent, and the lettuce and tomato were so tasty and fresh. I recommend the double cheese. Awesome!
I love the efficiency of this particular store. It’s always been quick and great quality. I’ve never had any issues. I commend the staff for quickly adapting during a pandemic and making drive thru as easy as possible
Always a long line but it moves super quick because the staff is always on top of it. Great place to eat
Never disappointed! We love In and Out, simple, fresh and fast. Animal Burger & Fries ... YUM. We met Ben O’ today and what a great kid. Always a pleasure and worth the wait. Check it out!!!!
Horrible I never eat there and the one time I decided, Jacqueline J. Was a rude, unhelpful and glared at me with spiteful eyes the entire time. Now I dont eat there because I dont like the fries and paying 12$ a meal, of course the price is like that everywhere so why bother but... That just confirmed I will never eat there or at anyone of them again even if purchased for me by someone else. I ordered 2 animal style, whatever that is, one wrapped in lettuce and a normal burger. There order was complete but substantially lacked customer service from Jacqueline. I had to asked a total of three people for a glass for water. I dont remember her name or the male co-worker that also heard and responded but even they were more helpful and polite than Jacqueline.
Line was long but went fast.
Burger was ok, fries were ok and fries should be easy to get right. I give it a 5 overall only because I was really hungry at the time.
Quick service and they use safflower oil for cooking the fries, in case you have allergies with other cooking oils.
All burgers with a lettuce wrap, low carb style. Ask for protein
Very quick and friendly. Most hygienic fast food restaurant ever. The food was fantastic.
The food was prepared fast and nice staff! The drive thru was backed up!
Great burgers they cut up their own french fries from real potatoes they baked their own buns theyre lettuce is torn up ahead of lettuce daily.
Never had any issues out of the dozens of times going here, always get the order right and are pretty fast, considering the amount of cars and orders. Food is amazing.
Long drive thru line, but not too long a wait. Food was great, and order was correct.
Just moved to Gilbert and love this place. The employees are very friendly, and food lives up to its reputation.
Always perfect, and if it ever isn’t they’ll make it right
Protein style, whole grilled onion, mustard grilled patty, take home and add your own chibata bread or brioche bun.
Love the hamburgers fries are kinda dry, workers are always wiping down tables inside and outside
Fries were a little salty. Otherwise it was great meal 😋
Very efficient, very quick through drive thru
Always great service and burger protein style the best!!
If you dont like an onion burger I recommend no onions. Very overpowering and too much of them.
Fresh ingredients!! Delicious burger and fries!
Food is great but idk if the employees should be talking poorly about there managers and how much they dislike working there in front of all of us while we wait for our food.
Great drive thru set up. Quick service. I definitely reccomend ordering animal style. Without it the burger are just standard, nothing special.
Great quality burgers and very budget friendly
My kids obsession burger spot.... Meat is so yummy. You can feel the clean taste. Their sauce is sooo good ....
Absolutely delicious as usual being and ex employee Ive come to expect greatness from in-n-out and Im pleased to say I received nothing but that Every time thank you innout and stay great right onn John 3:16 god is love
They’re always quick even if it’s a line it goes by, I love that you can see them in action making the food. I’m always doing a ton of orders and they’re nothing but patient while I get a family of 8 sorted out. When it’s too busy they have someone outside taking orders
Little meat as in Wheres the beef? Quick & great service price is right. Thankful we have In N Out.
Make sure to get your fries cooked light instead of the usual way in-N-Out cooks your fries and see what you think of them... Enjoy happy people!
Enjoyed lunch. Good food and friendly staff
Very yummy and even quite good
Great service - drive through is fast and efficient, compared to the one in Tempe!!!
These guys put the fast in fast food! There was a line wrapped around the entire parking lot and I would have waited 3 times as long as I actually waited (about 20 minutes with 50 cars in front of us) because of how good this food was. Not only that but it was incredibly affordable for fast food. The burgers are fresh the fries are fresh chopped there is a big window you can look into and see the kitchen in full swing as you pull up to get your food from the drive through. It looks like a well oiled machine in there as fast and efficient as everyone was working. I cant say enough about how impressed I was by the place. It is no wonder they have been around for more than 80 years!
In N Out is amazing. What can I say? Just the freakin best.
Food quality has really deteriorated in the last year. Excellent service. Friendly staff. Quick drive through experience.
Service was fast and the food delicious as always!
The bread was falling apart it wasnt as good as it normally be
Consecutive results. Good simple burger fresh and fast. I like protein style, no bun and animal style, grilled onions.
Its In-N-Out and its consistently fresh, fast and worth waiting in line for. I would have given them a five but there was no enforcement of the local mask mandate which compromises all of us. Please mask up!!
Always amazing food super nostalgic.