Richie Automotive installed a new engine in my SUV at a low price and did an excellent job!They gave me the option to phrchase a factory rebuilt or used engine, both of which were reasonably priced. I highly recommend this repair shop.

Ritchie Automotive did a fantastic job replacing the engine in our 2013 Suburban-that blew up 7 months after we purchased it from a dealer. They patiently answered all our questions and helped us select the best replacement engine. The work was done quickly and at a reasonable price. The car was cleaner at pickup then drop off. They helped us through a stressful time and we are back on the road again!

I’ll never bring my car to this shop again. Richard, the desk guy, is horrible with communication. There hasn’t been a single time when he’s called me about an update. For a few months I was making it my business to call the shop every Friday. Occasionally I would drive there to speak with him in person. I was told my car would take 2 months maximum. It’s now been 1 year and 9 months. He now has given me a number of excuses. The first excuse was the car would shut off and he needed to find a ecu. That excuse lasted for 2-3 months. Finally I called the Chevy dealership in Cockeysville and inquired on purchasing one. There weren’t any in Maryland but they had one the next day shipped from D.C. I then gave it to them and told them I needed the old one for my core. Took them about one month and a half to install the ecu. After the install the problem was they needed to program the ecu. They set a date to have a tech program it and that’s when the second excuse comes. They lost my key and key fob. I was told a tech that worked there moved to Virginia and wasn’t sure what happened to the key. I was told to hang on while they try to locate it. Very unprofessional. After while They asked me if I could bring a key which I could but I didn’t have another key fob which was 500 for the install plus 200 for the part. Also the key for my car has a chip make into it. Not cheap. After I get them a key the next excuse comes. Now they need an optispark. Just so happens they order an optispark from new York. The state that’s shut down at the time from covid. This part could have been purchased or ordered from a local auto parts store. This was another one of Richards excuses to get me to stop asking about the car. I also talk to Quentin about time frames and updates. The both of them point fingers at each other and never give me a owner or anyone in control above them. Which is why I’ve been playing this waiting game. Mean while I’m still paying insurance. Thank goodness this isn’t my only vehicle. My tires are a rare size. Ones flat completely and the other are dry rotted. The vehicle had brand new brakes and rotors which are now rusted. I’m hoping my interior isn’t ruined from sitting in the sun. My paint isn’t looking the best from sun damage. I’m sure my brand new interstate battery is dead. A vehicle sitting for close to 2 years end up with hoses dry rotting and possible brake lines rusting. On top of that the engine I had installed cams with a 3 year warranty. What good is 3 years if it’s been installed and sitting for almost 2 years. Finally now I’m waiting for them to finish up with the key fob, but at this point I’d rather have the key fob deducted from the price and have my car.

Rude, Unprofessional and extremely argumentative. Called up for a simple repair, asked if we could bring in the parts. Instead of simply saying no we cant do that. He started cussing about how he got sued twice and I can bring my own parts and do it myself. He used the f word multiple times. After I hung up, he called my number back to harass me even further. Wish I could leave a -0 stars.

I have been going to this shop for several years. I loved the former owners and was very skeptical when I learned that there some changes. However, I have to say that so far so good. We have had a new engine installed on one vehicle and general maintenance on another in the last few months. The prices are comparable, if not better than other places and they install quality products. I tried to save money by finding an engine online, they did some research of what I found and discovered the company had multiple complaints on BBB. I have to add that Zack is an incredible asset to the business. He is very communicative with the clients and goes above and beyond. The rest of the guys as well. I like to go somewhere that I can trust the people and be treated like family, that is Ritchie Automotive.

Do yourself a favor and take your car ANYWHERE but here. Put a new engine in using a YouTube video, you would get better results. After putting a second crappy engine in my car they refuse to honor the warranty and claim its my fault, that I ran the car out of oil. I had just changed the oil and I checked it the day the car broke down and the level was fine.

Fantastic folks, very knowledgeable, fair prices and definitely take care of their customers. My truck was in and out in a timely manner so it will definitely be taken care of by them in the future if need be!

Terrible customer service. Rude, careless, and not honest people. Very expensive.Pushing not needed warranty.Ripping people off.Beware people.I do NOT want ANY stars. so I give them ZERO star.

So heres the deal. I called asking for an interstate battery at 440 pm. They were out of stock, but told me where to get one. They could have tried to schedule me and sell me a battery in a few days or blanky said uhhh. They gave away a small sale to the competition to help me resolve my problem.

I wish I could give NO STAR Went to go get manifold gaskets done and I have way more problems on my dash that are not necessary. Apparently they had to disassemble my whole engine from the truck to take the bolts off. They caused my oil light to come on by breaking a wire. I had just had an oil change 1 week prior and theyve had to change the oil anyways. They cracked my coolant container. They caused a Leak in my power steering. My temperature gauge doesnt read now it always stays under cold so if my truck were to overheat I would never know with them causing a leak in my coolant. I payed 2800 and they refuse to even fix one of their mistakes. And instead of engaging in a detailed coversation about my truck and its fixes thyme want to brag abiut how they have bought new trucks and how much they have spent on them. They want to talk about theyre brand new house they just bought on a big slab of land. They want to talk about their new car that they just bought for their wife. I want to know about how my truck is doing. Not all of that.. Also prior to put in my truck in the shop I ask them so what happens if something goes wrong in the process of them putting my engine back together. The guy who works the front desk replies. We are good at this. Thats all that he has to say. He has a cockey attitude.

Great service and people really nice

Good well rounded people that will work with you

Hard working folk.

Always helpful