On August 20, 2021, my wife brought our car to Rim Doctor due to air leaking from a rear passenger-side tire. It was the first time my wife and I dealt with Rim Doctor. We both thought the tire was losing air due to a bent, cracked, or corroded wheel rim. A staff member at Rim Doctor named Jason inspected the wheel and told us the air loss was not from a bad rim, rather, it was from a nail in the tire. Jason removed the nail and plugged the tire for $20, then promptly sent my wife on her way. Jason could have easily lied and told my wife the rim was damaged, and charged us $100-$200 for rim repair service... and we never would have known. Jason was honest with my wife and I respect that.As a long-time vehicle owner, I have a lot of experience working on and maintaining vehicles. I also know how easy it is for dishonest repairmen/tradesmen to mislead and take advantage of non-knowledgeable customers concerning work of any sort. I recognize honest stores when I see them and Rim Doctor falls into that honest category. In the future, when we need any type of wheel rim service, well be returning to Rim Doctor. Thank you Rim Doctor for a job well done!
Im new in town and perceived that I might have a problem with my rims. I dropped my car off before I went to work. When I called they said they were happy to look at my car and have it finished by the time I was done for the day. When they called to say it was done, they told me that my rims were fine and there was no charge. Because of my experience I would recommend them to anyone needing service and the next time I need my car taken care of its a no brainer where Im going.
I scratched up my front passenger side rim on a curb. It looked terrible. I called this Rim Doctor and they have me a quote and an appointment for the same week. I brought my car in and they took me in right away. They called back in a few hours to tell me my car was ready. When I arrived to pick my car up, I was shocked. It looks like they ordered a new rim from the Lexus factory and installed it. It looks SO good. I am super impressed with them. The price was amazing, the service and quality were 5 star and my rims all look new again. The color matched perfectly. I am floored. Do yourself a favor and use Rim Doctor. They also gave me a 3 year warranty.
Amazing work by a talented crew. The damaged rim was restored to OEM appearance. Very happy with the quality of work that was performed. Business also supports veterans...so it definitely has my vote for repeat business.
This is the best rim repair place in Md.
Great customer service ! Fast, friendly and affordable. I would recommend this business to anyone who are having rim issues.
I sent Rim Doctor a text with the information they requested, and I received a quote in under a minute! My own mother doesnt even text me back that quickly. I scheduled my appointment, and within ten minutes of parking at their shop, my car was getting moved to be worked on. It only took them an hour to make it look brand new!Rim Doctors waiting room is very quaint and comfortable, and Shellie was incredibly polite. I cant recommend Rim Doctor enough for rim repair. Thank you so much!
Very friendly staff. Ashley was awesome at the front counter. Rims where powder coated and look great. Had some issues on some other things but Ashley took care of everything very professionally. Thanks again.
Needed to get some curb rash and other imperfections cleaned up on my BMW X5M factory wheels and also went with a color change and was very pleased with the repairs and paint work. Looks like the wheels could have come off the factory line. Very happy with the work done and Shellie answered all my questions about the services that they provide and pricing.
The screw on one of .y wheels was damaged and the rim repairs was fair. They returned my car without telling me of the screw damage and left it off of my wheel. I found the screw in my cup holder the next day and thats when I found it missing from my wheel. Scratches on my rims were not completely repaired and the paint job was poor!
Very helpful staff even though our rim was beyond repair.
I got my rims powder coated from Rim Doctor, and I had one of the most professional and valuable experience. Although I had a time constraint, they were very flexible with their appointment times! Their price was the most affordable after checking with 4 other places, and they did a phenomenal job with my rims! I would visit here if I need any more work done on my rims, and I would highly recommend this place to anyone.
They werent able to help us but some of the work I see these people can do will blow your mind. And you guys with the custom wheels this is chop you want to go to they can custom do Wheels you got now to make me look like something youve never seen before
High quality work. Wheels were straightened and refinished. Also had my calipers done with red. All of the above look amazing. However there was some overspray on my car paint. I will probably get another car done soon
Did a great job on my damaged rim and in no time at all!
Awesome they got me in and out as always.
Went to get the cracks in my rim repaired on Friday. The lady at the front desk was very friendly. Even kept me company and shared a few laughs while I waited for the job to be done. Very fast service. She had me in and out of there before the afternoon. Excellent business I recommend Rim Doctor to everyone!
Quick and friendly service! I recommend!
Ok. So I purchased 4 new tires from Mr. Tire and they found damage to one of my rims on the inside. I remember driving over a deep pothole recently. Nevertheless, I called around to price and schedule a rim repair. A few places I called started pricing between $100 and $175 with a 4 hour wait, and they couldnt get me in immediately.Well, needless to say, the price with everything included, customer service and the wait time at the RimDoctor was superb. They got me in right away, did the job and got me...The free WiFi while I waited was a plus!
Im kinda hard to please but i can say they did a awesome job on the major crack and bend in my rim. Made it look good as new. Thanks rim doctor!!!
Awesome!!! Punctual and came under their initial estimate. Great repair shop.
I love Rim Doctor!!!! They were able to repair my damaged rim and put on the new tire in a reasonable amount of time at a great price . My rim looks new again. I am sorry I didnt take before /after pics but trust me, I drive a Jeep Grand Cherokee SRT and they did my girl Justice!!! 😍😍😍Thank R .D.❤
I was at Rim Doctor on September, Friday 13th. My rim had a hole and needed be fix asap to get to work that morning. Not only they agreed to do it, they were courteous, respectful and friendly. The people there were fast and very attentive to details. Reasonable price.I am so thankful. I felt at ease and I couldn’t have asked for more.Nice people. Trustworthy. Thank you all!
Great place that does amazing work. Price was well worth the result. Very upfront that they couldnt 100% match the smoked clear coat currently on rims but did such a great job that you can barely tell. Definitely recommend.
This place was awesome. Shelly and Jose were awesome. I got the rims done on my 2017 Tesla Model X Back to Black from getting scratched up on the curb. And I got a great price.
Service was exceptional
It was a great visit
First they are very nice they have lady come out look at rims give you price.You agree drop off vehicle no contact with customer now that have quietly escalated price now suddenly excuses no call backs if they do this to one customer a week a lot of cash
Gave me the runaround when my rim was gonna be ready. Two days later!
I was very displeased with the service here. I spent hours 4+ hours waiting to get them to fix a bent rim. They will tell you 2-3 hours on the phone but I sent the entire day there. My rim was bent and they said there was a crack in it. I was charged for a crack without them proving that it was cracked. I was ready to leave and as soon an I left and got on the highway the car was shaking so I had to turn around and they said the rim wasn’t balanced probably. Later on I heard something rolling around in my tire so I went to another shop since I don’t live nor work close to this location and the tpms sensors was broken rolling around in the tire. I should’ve just bought a new rim. There aren’t many places that fix damaged wheels in the dmv area but I will never return to this location. I have a headache writing this review because it was that frustrating
Good customer service and reasonable prices
New to the area and happy I found this place. Ask for Rim Doctor Deni, he’ll take care of you like family.Overall, a pleasant, quick, and positive experience. Definitely recommend this shop!
I had 2 rims on my Dodge Durango R/T repaired a year agp after scraping a curb. Not only did it match perfectly and they still look great. I had planned on being there all day and they were finished in 3 hours. I have damage on another rim now I was going to have repaired without hesitation by them but the insurance company decided to replaced it.
Fixed my Jeep rim super fast looks like new . Thank you highly recommend this place !
Rim Doctor gave new life to my scuffed rims. I dont know how they did it but in a few hours they fixed my rims after I hit a curb. Highly recommended. I cant even see where the old mark was now.
Love my rims! Highly recommended!
Had a really great experience and would highly recommend. The service was exceptional, and I was done in about 30 minutes less than was estimated. I got a curb rash fixed, and it was done so well I actually cannot find where the damage was. Prices are good and they have really accomodating hours.
I had a great experience the receptionist has good customer service and the waiting area was comfy. I was out in under two hours to get one rim fixed. I will definitely be going back to get all my rims serviced. Thank you Rim Doctor
I dropped off my car today for rim/wheel repair and was told it would be two to three hours. In one hour and fifty minutes both my front wheels and rims were repaired and I was done. The staff was helpful, checked in with me twice on the progress of my car and surprised me when it was finished early. I told them that I would review them favorably.
They fixed my bent rim!
Well after havIng several conversations with Shelly and sending several pictures, I was quoted a price for the work. I got a 9:00 am appointment scheduled for the following morning. Only after driving an Hour to get there, I was then told that they could not do the work because the rim I needed to be fixed was chrome. Now wouldn’t you think from the initial phone call and pictures that Shelly would tell me that they do not perform curb rash services on chrome rims. I understand the reasoning as to why they couldn’t, but maybe you should train all your staff on some of the basic regulations dealing with tour scope of work, Especially the call intake person. Thank you for the education today Rim Doctor!
Great place to go to repair a bent or cracked rim. Youll save tons of money and the customer service there is A1. Talk to Deni. Hes super personable and always has your best interest in mind. Id definitely recommend!
Good place to get rims fixed they can make a rim you think is trash look like new.
I went Rim Doctor after a persistent issue with a bent rim led to my tire continuously deflating. The staff was friendly and accommodating, and finished the job on my rim 2 hours sooner than they quoted. Would go back anytime.
Fixed my badly bent rims for me. Well worth the cost of not having to buy new ones, took a bit longer than anticipated due to being busy however they did an excellent job. Would recommend to anyone that needs rim repair!
Fast and competent service. Repairing a bent alloy rim is better than replacing it. They even mounted the spare and tire!
Great service
This place is amazing everyone else gave me the run around. But this place didnt they are family and affordable they stand behind their work and I am pleased!!!!
I was there and got my rim fix but after few days The air stopped leaking from the same damage that they fixed so it was a bad experience to Starr now
Great work fixing two rims with bad curb rash. Expert work done quickly at a reasonable cost! I hope I dont have a need to go back, but if I do, Ill go to Rim Dr!
Great service. Cleaned up my curbed American Force wheels!
They do good work. With the bad roads here in Md. I’ve used them twice and they insure their work as well. I have a dented rim now and they’ll be the ones who fixes it.
Great service. Got me in and out quickly on a busy Saturday and the wheel is 1000% better. Thank you so much!
Easy service... Good prices
Disappointed, I had a small area touched up on my car a couple of years ago, and the clear coat has started to haze and peel. Subpar at best.
I called to schedule appointment and I was given an estimate base on damage to my rim and not on gimmicks. Upon arrival I was greeted by their friendly staff. I asked if they can also install two new rear tires with balance service to my Mazda RX8 and without problem they agreed to do it for a very reasonable price. I have not gotten my car back yet but base on other reviews, the professionalism shown so far and from another gentleman here that is returning for a second time due to great service provided to him before Im excited to see how my new tires and rims will look like.
Fast rim repair. Brought a bent rim into the shop in the morning and within a few hours, picked up a fixed rim. Definitely worth checking out before buying new expensive rims! (Disclaimer: I was asked to post a review for a discount). That shouldnt deter from the fact that they do quick work though. Prices are okay - reasonable and competitive.
Awesome service I was very well satisfied with the outcome will recommend to anybody who needs this service.
Phenomenal service! They took my curb rashed wheel and refinished it so it looks brand new. The color match is perfect. I would recommend this place to everyone.
I have waited more than 45 days for this company to fairly work with me before posting this review. No avail. Brought my CLS Mercedes to Rim Doctor for a small rim fix, but they placed my tire in the wrong direction, and after confronting them to fix it, they stated I needed to now buy a new tire, but that they would not provide a refund for the mishap nor comp the new tire. I explained to them that I would not need a new tire if this had not happened.When I had a second opinion at two other shops, they informed me that the damage was most likely caused while taking off the tire at Rim Doctor, causing bubbling... I have proof that the tire did not have any issues prior to taking it to Rim Doctor; however Rim Doctor blames tire pressure and sensors and refuses responsibility for their mishap. Their claim that I was missing a sensor on the (driver side) tire was bogus. What the shop does not realize is that I have proof that driver side sensor was in fact working and with no tire pressure issues until taken to Rim Doctor, where I feel they fraudulently removed both the sensors to claim tire pressure.And when I asked for the manager at the shop, they gave me the run around until the owner finally came out to speak with me. When he would not provide any assistance to this issue, I had to have my vehicle serviced by AAA, (requesting them as a witness). Owner of Rim Doctor, Mr. Chases wife later called me, leaving a voice message that she was the regional manager for this place, BUT would not be providing a refund.I will never do business with this company again.
Excellent customer service and great people! They fixed my wheels on 2 occasions without any issues or complaints when Costco Auto Center couldnt and refused to.
I hit a really bad pot hole leaving from work last Wednesday night...after I hit it, there was a clear vibration in the steering wheel. Took it to the shop, and I bent not one, but both drivers side wheels. Called up Rim Doctor, and they took me in right away. Wheels were fixed super quick, and it wasn’t terribly expensive. Ride is just as smooth as it was before. Great shop! Thanks fellas!
Very professional. Took my car in at appointed time, explained why my rim might have gotten bent & how theyd fix it. Great service & way better than having to pluck down $400+ for a rim. Recommend very highly.
I had a great experience here at Rim Doctor. I called in advanced and was able to get a quote the same day and had my appointment 4 days later with the same quote! They fixed my rim in about 2 hours, which isnt a bad wait time. I would definitely recommend coming here for fixing up rims!
Awesome company and saved me money.
You guys did a great job repairing and repainting the rims and calipers for a fair rate 👍👍I’m happy with the way my car looks, Thank you!
Look good
The good reviews I read were the reason I chose this shop. I brought my 2017 BMW 430i coupe here because I had curb rash on my right two tires and was quoted $250 for both. Decent price, of course there is a disclaimer that states that if they damage anything they are not responsible. I see why, I was approached by the gentlemen who I believe was doing the work on my car and asked how long my TPM sensor light had been on? When I arrived I had no warning lights on my dash. Long story short, they broke both of my TPM sensors and instead of just coming out of the pocket $250 I ended up coming out of the pocket $250+ $440=$690.00. I usually dont write reviews but I think this was ridiculous, if you cant do quality work without costing the customer more money then dont do the work. I recommend you go else where if you value your money and your vehicle being damaged. Stay clear of this place and believe the negative reviews. I believe in paying for work when there is quality service but this place is not it.
The customer service was awesome. When I called I was asked to text pictures of the damage. Within a day I was provided a quote for the curb damage that I feel was very reasonable and saved me the cost of buying a new rim. When I got there they took me right in and quoted that the repair be around and hour to an hour and a half. I would recommend this place just on a scale of professionalism.
The staff were awesome. They were able to repair my cracked rim in less time than quoted. Very clean and welcoming establishment. Would definitely recommend Rim Dr.
This is the 3rd time I have used Rim Doctor to repair rim rash in the past couple of years. When they finished the repair, I could not tell that there had ever been any damage. Great work - like new. If I brush against another curb, I will come here for the repair. Oh, they also took me on time and have good customer service.
I had my Lexus wheel repaired and the service was excellent. The sales rep worked with my busy schedule and made the process seamless. I would recommend this shop to anyone with wheel repair needs. Their repair work is high quality and next to none.
I was very satisfied with there work
Saved me from buying a $250 rim! $75 later and about an hour of downtime had me back on the road that morning. Definitely recommend!
Absolutely 💯 great work
Well this is my second here this week. My older brother had his rims done Monday, on his 745 BMW. His rims was aluminum at first but the Rim Doctors change the look totally of his car with this amazing gun metal grey look. So now Im back getting my s550 done as well into a shine black look. Im supper excited after seeing my older brother new look 745.
Great service
Great shop, have done custom paint on a few of my wheels that I had no time to paint myself. Repairs on 3 piece wheels as well and they came out perfect. Thank You!
I was told by another company my rim was bent so I went to rim doctor. Soon as the guy looked at my tire he told me told me the rim wasnt bent and it was losing air another way. Come to find out I had a nail in my tire. They are a live saver, I saved money by not having to buy new rims and the service was fast even through they were busy and the lady behind the desk was nice and talked me through everything. They even put the tire back on my car and out my donut and kit back in place with out charging. Id recommand them to anyone. This is my new place for tire repair. Thank you staff at rim doctor.
I came to the Rim Doctor for curb rash repair. It only took about a half hour to get it done! Great job on my wheel! Will be back again!!
Great experience. Staff was courteous and professional. Lounge area was clean and comfortable. WiFi is a bonus. Wheels were completed in a timely manner and look great. Price was reasonable.
The most excellent customer service from the receptionist. In my opinion she should be the manager. #rimdoctorglenburnie
I took my car to Rim Doctor in Glen Burnie, MD to repair a crack rim on a car. Zak, front desk, was extremely helpful from start to finish. As a walk-in customer, the service was quick and my car tire is no longer leaking air. I highly recommend Rim Doctor to anyone who wants to save money and not purchase a new rim!
Charles was very helpful and is a expert at what he does. The price was perfect and he knew exactly what he was doing. If I ever have a problem with my rim again, I will be coming here most definitely.
Rim Doctor fit me in quick and took very good care of me i have a very tight schedule and they were able to work with me. I love how fast they get back to you. Great job guys. will be referring you to a lot of people.
Excellent customer service. I took my car in to get a wheel repaired due to a scratch, and Rim Doctor was more than helpful in assisting me. They did a great job today!
Great customer service from start to finish. Great prices and quick
Excellent Service! They really get the job done @ an affordable cost. My wheels look immaculate!
They setup an appointment for me on the same day within hours. Straighten two rims within 90 minutes and had my car riding like glass.Definitely recommend this to anyone driving through the pothole stricken streets of DC.
Excellent & efficient service. One of my rims was cracked and the other was bent, and they fixed both at a speedy rate and great price. Would definitely do business with these guys again.
Quick work...very professional organization...well kept establishment although parking limited in lot...comfortable waiting area and they solved my issue...highly recommend this business for your rim repair needs...
Didnt have an appointment. Walked in and was out in 2 hours. Rim looks brand new. It actually looks better than the ones that werent damaged.