The gentleman Charles, they called him chuck. He was super helpful and went above and beyond on helping us pick out our lovely couch and love seat in the clearance section. She showed us how it all worked and how to operate it. Thank you everyone was super friendly as well. Will definitely be shopping here again in the near future.

We had a great experience with our delivery! It was raining during the delivery but the furniture was wrapped securely and the movers put towels down to keep the floor dry. It was fast and efficient, the furniture looks great!

I was very pleased with the delivery of our new living room furniture. The delivery team arrived on time and managed to get our sectional and recliner into our home with no problem. The team was professional and swift to set everything up so that we could start to enjoy our new furniture. I’m very pleased with my purchase.

First non 2nd hand store I went to to find a dresser. After going to two other furniture stores in the area, I went back to VCF where I saw the dresser I initially wanted and subsequently purchased. Mr. Sung was friendly and knowledgeable. It was a good buying experience.

Sung was amazing very helpful and patient didn’t hover or make me feel rushed and provided me with options within my budget this was by far one of the best furniture shopping experiences ever!!!!

Sung was great assisting us with our purchase!!! Second time purchasing furniture with him at VCF.

Our salesman Jaison Grassel was amazinggggg!!! Me and my fiancé went to about 7 furniture places and all of the associates let us look at so much furniture just to say they were out of stock, Jaison on the other hand waisted no time and showed us what was readily available and our all day searched turned into a 15 min sales transaction and we couldn’t be more happier! Thank you so much Jaison the Williams family will be back:)

Mr. Sung Koo was the first sale rep to introduce himself and allowed me to walk around on my own which I appreciated, I hate to be pestered while shopping. When I did find what I was interested in Sung explained in detail about the sectional. He was very helpful and knowledgeable and I knew back in June I was going to purchase the sofa. While I didnt purchase until Sept, I called the store and made sure Mr. Koo received the credit for the sale because he earned it back in June with the service he provided.

Thank you to Sung Koo he was very patient and helpful with me. I thank you for your suggestions and recommendations. If I know of anyone I will definitely send them your way.

I’ve been shopping at Value City Furniture for years for my furniture purchases. This particular occasion, I found my desired pieces at their Glen Burnie, MD location and an associate by the name of Janice Khyati assisted me. While I was able to make my mind up on one item, I needed to come home and take measurements before purchasing the 2nd item. I called Janice back within two days after taking the measurements and she remembered exactly who I was and added the 2nd item to my invoice. In my opinion, this is excellent customer service and I would recommend Value City for your future furniture needs. If you’re in the Glen Burnie, MD location, please ask for Janice.

After numerous trips to various furniture stores we ran in to Barbara and she definitely was a breath of fresh air! She was so helpful by looking up items for us … even when we over and over. She made us feel so comfortable - like we’ve known her for years. All in all, a great experience, thanks to Barbara!

My furniture is beautiful, and the price was fairly reasonable. Its the customer service that was awful. There were multiple delays in getting my furniture, and it came in just a couple of pieces at a time. Ok, fine. But not one phone call from them to tell me so. I found out I wasnt getting all of it at once from the delivery driver on the day of the first delivery. I called and got an estimated next delivery date. Nothing. I called again and got a new date. A couple more pieces. Called again. Maybe in June or July. Called again in August and they gave me my final delivery date.

Barbara Miller was really help and provided outstanding services when we were in the process of buying the furniture. She explained things in detail and guided us though the whole process and made shopping much easier. Value City is lucky to have an employee like her..

I went to the Glen Burnie location back in March 2021 to look for new furniture for my newly purchased home. Ms Barbara was the associate that assisted me and she was the absolute best. She was super duper patient and informative. She answered all of my questions and believe me, I asked several! Never once did I feel pressured or rushed into buying anything and that made a huge difference for me! She showed me so many different options and didn’t mind going back and forth to look at things twice and to be honest, three times for a couple of sets. I decided on the living room set and mattress I wanted to purchase and she walked me through the entire process!I also wanted to purchase a dining room set but was told it wouldn’t be in stock until July.I informed Ms Barbara that if I decided to purchase anything else, I would come back to this location to look for her!Best customer service ever! Thanks Ms Barbara for being so kind, personable, professional and super welcoming!I appreciate you!Kudos value city for having such a wonderful associate!

Had a great experience buying furniture at Value City Furniture. Jaison Grassel was our Home Furniture Consultant. He was very helpful with a pleasant attitude. Our buying experience was great. We havent received our furniture yet so I cant say how well they do with delivery. Once our furniture is delivered I will update my post. As of right now I will definitely shop there again.

If I could give this place 0 or negative stars I would! Worse place to buy furniture and would never recommend this place. We bought a bedroom set 7 months ago and still have yet to receive a single piece of furniture. They kept extending the date we were supposed to get it. When they called us last week to move the date once again to next year March of 2022 we told them to forget it and just give us a refund. Now they are telling us it takes a whole month to get our refund back. I’m so tired of dealing with this place. Never again!!!

This was a good place to buy furniture it looked good and it was high but I think furniture is just high but out of all the places I went it was the best.

I realize things have changed since the pandemic but there is no excuse for not communicating changes in the delivery of my furniture. I called the store and spoke to 4 people who were useless and finally getting someone who basically said we dont have it and dont know when we might get it??? This comes after youve been holding on to my money and no one was even going to tell me? I shouldve listened to the friends I have who are still waiting for their furniture from this place. Dont bother you might not get your furniture at all

I came into Value City looking for accent furniture to go around my new home. Kat greeted me at the front door and helped me pick some platinum pieces that would make my accent colors tie together wonderfully. I appreciate her help and Value City.

Sung koo thank you for your assistance today. All my questions were answered and I cant wait for the new furniture pieces to arrive.

Value City Furniture is just what they say they are. Nice furniture at a reasonable price.One of the things I like about this store is that they dont follow you around and hound you about purchasing. We were greeted near the door and them roamed free. Our very kind saleswoman stopped by to check on is a few times and that was perfect.They have a clearance room which could use a little clean up. Even though the furniture in there isnt the best fixing up the room could do wonders to moving that merchandise.

Have been understanding with my situation on my last payment for a while, And we I really appreciate there professionalism, I will be back, Furniture is top shelf.

Ashley and Derek were super helpful. Literally the best store out there. I got my sofa at my house while I was on vacation and came back a month later and saw that it doesn’t fit right in the space. Ashley, the store manager was so accommodating and helpful that she took our custom sofa back and let us pick a different one.Thanks so much Ashley.

My delivery date has been pushed back SIX times. Even after receiving a call to confirm delivery address and window. This is by far the worst customer service experience I have ever received.

I dont normally shop at this value city but Im glad I did. Mr Harris greeted my mom dad and I at the door. He was very informative explaining about what mattress that I needed for my dad and why I need to purchase the box spring also. He was very pleasant. I will be referring others to request him.

So my experience is alot like the other reviews who are waiting on their furniture with little to no communication. Like everyone else I realise things are different but why sell sofas that arent in stock and then make promises you cant keep. Because this company is glad to take your money and has little to care about after they have it. I will never patronize this business again.

Store very clean with lots of inventory. Harrison was very helpful but also gave me space while I shopped. I will definitely return in the future.

The ordering process was seamless. And the delivery crew arrived on time and were extremely professional. The sectional looks beautiful and we were very pleased with the whole process.

Sung was amazing. Wasn’t pushy gave us all the information we needed. We were in and out of the store in under and hour. Set us up with our delivery and protection plan and knew we were coming from an hour away and still stuck around and waited for us!! We will see him next year for our dining room set!!!

I just walked thru. Nice looking furniture but I needed some thing smaller.

Huge thank you to Barbara Miller & Anna from the customer service side, I came in and found a bed, good delivery time and they helped me use my Value City card through calling customer service and actually taking the time out to get the information for me, kudos to these ladies, I will be coming to this location from now on!

Sung was very professional and not pushy by any means. We appreciate his help today.

I have a great experience there took my idea to buy a bedroom set for herself at first nobody paid attention till we got attention from Miss Miller great way my aunt had a time with her I had a great time well be going back

Sung greeted us as soon as we came in. We told him what we were looking for, and he showed us where they were, then left us alone. Transaction was quick, and Sung was awesome. Go see him!

The WORST ever!!! My husband and I ordered our furniture in May of 2021, with a delivery date of August 7, 2021. No phone calls from the store to let us know what time the delivery was to be made. After several calls throughout that week, we were told it WOULD be delivered on the 7th. I decided to call the day before delivery and was told the furniture will NOT be available until November 10th!!! Unacceptable service!! Would not have known any of this had I not called to check delivery time.

Jaison is the best thing since sliced bread

Sung Koo was professional and helpful in my decision making. Great and easy shopping experience.

Very few and far between do I leave reviews but only am I leaving one today because I had such a great encounter with the sales manager Ashley at this location. I ordered a sectional in March and it was delivered today (no surprise covid has slowed everything down). I was super frustrated to see that the wrong color/material couch was delivered especially after waiting about 4 months for it. I called up value city as soon as I could and spoke with Ashley and I can say that our conversation was the smoothest conversation and went even better than I could imagine. She was very apologetic while also very understanding of my frustration. I feel like more recently I’ve come into contact with people that are not so friendly, but she truly couldn’t have been more pleasant. She resolved the issue within minutes (I will be getting the correct color/material couch) and in the meantime, she offered for us to keep the couch we received so we do not have to sit on our living room floor until the new one can get here in a few more months (which I truly wasn’t even expecting to be offered) and we don’t have to pay a pick up/restocking fee. This isn’t my first purchase with value city, and while it may not have been entirely correct, the way the situation was handled by Ashley is the exact reason why I’m sure this won’t be my last purchase. Thank you again to Ashley for all the help!

So I ordered from White Marsh location but Glen Burnie called me saying my furniture would be delivered Wednesday that waa weird that Glen Burnie location call me ok I called back they said they dont know who I am I gave my number twice and the lady had someone else name under my phone number 🤦how?? I said my name twice she said we dont have anything for you. I said well why did yall call me? Should I just call the white white location! She was not helpful she was very rude and inpatient with me Im the customer yall called me and left voicemail just help me connect to the right person. Instead she was combative with me I asked for supervisor she said very proudly that she was the supervisor. I would hope not if so Glen Burnie value City get it together very unprofessional dont think I will be ordering from them again!!

Sung was super helpful without pressuring or hovering. He allowed us alone time to decide what we needed, and came with all the details when we were ready. Great experience.

I have been going there for years! Great items at even greater prices! I took my mom there and she bought a dining room table that we all love!

I love this store everyone is super helpful. Harris is the best. When I told him I didnt want specific things he didnt pressure me to get them which I really appreciate. He answered all my questions and just assured me when I was ready hed be available to help me. I bought the Ella king size upholstered bed and cant wait to get it. My next purchase will be with him for the plush sectional.

Barbara is very helpful.. We have been working with Barbara since September 2020. She helped us choose beautiful furniture for our new home. Barbara was professional yet very friendly and personal..If you want great customer service, ask for Barbara!!

Sung went above and beyond to help us with the purchase of our bedroom set. He was so helpful and never pushy! He made the whole experience very nice.

Went to buy new living room furniture. Barbara helped us out by providing exceptional service. Very satisfied customer, will definitely reach out to Barbara for all my future furniture needs.

We bought two rooms worth of furniture from Value City Furniture in Glen Burnie, MD. Jaison was the great sales person that assisted us with our purchases. We had a really nice experience with Jaison. We went back to the store several times because of my indecision. Jaison was always there with a pleasant attitude and very knowledgable about all of the furniture. I would definitely shop here again.

Jaison G. is an awesome Representative! His greeting was professional and he did not hover! He informed us of everything and made the check out process quick and easy. He will be the first person I reach out to for our next furniture purchase!

Kevin our consultant took care that we purchased the correct bed for our needs. He was conscientious of price, comfort level of mattress and needed back support. The manager made the delivery window available that we needed. A round of applause for all. Thank You Very Much

My family and I had a great experience working with Sung and Value City Furniture. Sung was very communicative and knowledgeable. He provided OUTSTANDING service throughout the entire buying experience. Always upbeat and had a smile on his face despite how busy he was at times. Very patient. Id highly recommend Sung to anyone in the market of buying furniture.

I’ve been searching for furniture for our new all season room but due to COVID there’s a halt on production. I’ve been to VC on a few different occasions. I went to the one on Mountain Rd and was greeted by Sung Koo. He wasn’t like most of the Sales Reps. He asked me what I was looking for and gave me space. When I had questions he was there to explain Everything to me, give me quotes and options. Sung Koo was very patient, professional and had great customer service. I told him that I had to take measurements but I would be back. Unlike everyone else, he sent me an email thanking me for stopping by as well as the measurements fir the items that I was interested in. By him being transformational, that caused me to return the following week to by what I initially came to purchase pulse an extra item. Thanks for the great customer service Sung Koo.

Terrible customer service, no communication between company and delivery drivers. When you ask to speak to a manager /supervisor you get hung up (3×) or they fwd you to a number that rings twice & than beeps at you.Ordered a reclining couch & loveseat and was told via tracker & company confirmation call (day prior) delivery would be between 8-11am on feb 16,2021. At 1110, I called value city to track my delivery & basically had to ask rep for an expected delivery time from driver since late already. She places me on hold and says driver is on stop #2 in my zip and that Im stop #3 and says 30minutes till delivery....at 1124 I get a call saying they will attempt a delivery between 1-2pm so I call back # on receipt again to ask whats going on and time changed to 2-6 pm & was hung up on again . I called back and instead of picking option 2 for service/delivery I picked option 3 . Ive currently been on and off hold 5xs and now being told delivery is projected between 1-4pm.... Apparently the furniture store & delivery company are not the same ... 1st time customer with no desire to purchase from them again...Update... Delivery truck came around 2:20 pm & were beyond rushing / practically running to get our furniture off of the truck & into the house. They were here less than 10 minutes from the truck pulling up. Set received was way more stiff than the one we selected in store (hopefully it will losen up / get more comfortable with use) & the loveseat is 3 pieces & center piece isnt flush with the other pieces ....we paid over $1400.00 for this set & the loveseat isnt flush.

Sung Koo was an excellent salesman. he was knowledgeable, personable and willing to assist me.

Went shopping for a new bedroom set for my 6 yr old daughter. Was never greated until I got in the clearance section by a gentleman who worked in the back storage area. Then as I was leaving a lady who was in the middle of helping another customer asks you people need any help?. I have been in customer service for years, this is not how you treat a potential customer. Especially one who was ready to spend over $1000 in your store.

Went in today and received great service from Mr. Harris. Thank you so much!

We first called the value city furniture store in Glenburnie to make an inquiry about a curio cabinet we were interested in. The customer sales person who helped us, Barbara Miller, not only was filled with accurate information but within seconds emailed us pictures that helped us to make a decision about buying the cabinet. She was incredibly crisp, friendly, and efficient and as a result within an hour and a half of seeing this item on Pinterest, we had gone to the store and bought the cabinet!

Ok you deleted my first review fromThis morning. Again I understand there are back orders everywhere. We ordered our couches November 2020 paid in full at checkout. The first time the couches came in back in April - only received one half of our sectional so we could not pickup. Pushed out until July 9th 2021 .. we monitor all week that it is expected to be there today so we can finally pickup. Wake up with the news it’s been pushed out for another two months .. it’s been 8 months to today now going to be 10 completely unacceptable. Have we received a call? A text ? A email ? Not one thing. Have a completely remodeled basement with a 75 inch tv hung with no furniture. Thanks Value City

Delivery of our furniture was so smooth! The guys were efficient, very helpful, took precautions with COVID and unpackaged everything neatly and within a timely manner! Great experience and worth the wait!

Great customer service ! I highly recommend Sung to get your furniture needs together.

Very quick service and left feeling very informed. Did not feel any extra pressure to purchase something I did not want.

Mr Harris Lemon, was s wonderful salesman. Very professional, knowledgeable, warm personality. Answered all my questions and took time to follow up. He truly is a asset to Valu City Furniture. Continue the good work. Rudy Jackson

Jaison is the best thing since sliced bread. Super helpful. 🙏

We bought a Sectional from here. The store has tremendous and attractive choices. There is a lot to Choose from. Janice took time to design and Giving ideas for our living room and seriously considered our budget and need . We appreciate her thoughtfulness for our budget and know we can upgrade or change with ease.Thank you Janice!! You are awesome

Today was a great experience exspecially since my first time buying furniture in a store. Jaison Grassel was awesome to work with very understanding what i was looking for and will return in the future.

Jason was great... very patient and explained how everything worked. Will definitely work with him again when I need furniture.

Years ago I got my first sofa from value city- Dion Johnson helped me with the details and arranged delivery, and the experience was so pleasant that we keep coming back to him year after year for all of our furniture needs- and he never disappoints! Very happy with the professionalism and level of service.

All the sales people there were unobtrusive, cordial and professional. My experience was with the salesman Mr. Lemon who was excellent - very helpful and knowledgeable of the products and the options for me to complete my purchase. He made it an easy and enjoyable experience.

Friendly staff, my salesman Dion, plz see him, the tallest one on staff. He knowledgeable, friendly and easy on the eyes, Go Dion, my play brother and I enjoy working with Dion. Between us we have had several orders, Dion, has fixed any issues that arises. Place is very clean& organized

If you need furniture do yourself a favor and go see Sung at the Pasadena store. We’ve been using him for years and he is fantastic.

We have worked with Sung Koo to purchase furniture, mattresses, etc numerous times and I highly recommend him. Sung is an extremely good salesperson who doesn’t pressure you with anything, he simply tries to help you and your family find the best fit bases on your needs. He also follows up throughout the entire process to update you of any changes along the way. I appreciate him very much for making the buying process so painless!!!

Our family visits to Value City Furniture of Glen Burnie were such an amazing experience. Barbara really made us feel both welcomed and appreciated. She toured us around the show room, was knowledgable about the merchandise, and made us feel welcomed to shop around if we needed. Barbaras personal approach, professionalism, and knowledge made us come back and buy from Value City vs. other stores that offered products at lower cost. Barbra sent our family a 15% off in person voucher to shop which was very unique for a salesperson. As a family that recently relocated to the area that personal tough really meant a lot to our family which fueled our return and we are so happy with our purchase.

VERY PLEASANT AND PATIENT SALESMAN HE HAD A NICE PERSONALITY. LOVED HIS KNOWLEDGE. WILL RECOMMEND IF FRIENDS OR FAMILY MEMBERS ARE INTERESTED.

Great service. Helped me make good decisions on furniture pieces. Very helpful people.

I have been shopping at this VCF for over 15 years. My salesman DION is the kindest, most patient salesman you ever will meet. When coming into the building we have always been greeted, it always clean and everyone has always been friendly. In my opinion DION is number 1 person to do business with.

Im very disappointed that I have to, well.... say that Im very disappointed with this company!Were it any other circumstance I would be raving about their service.In April my wife and I bought new living room furniture and, although the wait was long, the delivery and quality of the product was perfect. Exactly what we ordered.Then in May, we returned and bought two new Twin sized mattresses for our young sons. Theyre ready for bunk beds and couldnt have been mor excited.This story ends well too. The mattresses arrived on time. I picked them up from their Glen Burnie location and the entire process was streamlined and efficient.If this is where the story had ended, then this would easily be a five star review. However, such is not the case.Due to circumstances surrounding COVID, my mother has recently become in need of a new bed as well, mattress and all. She liked the Twin mattresses we got our sons, aksed what we paid for them, and set out recently to pick one up for herself.Unfortunately, when she went to the Glen Burnie location, things took a turn for the worse.First they tried telling her that the mattress she was looking at was never that price. ( mind you only a month ago we had purchased two at the price she was asking ).When she produced recipts saying otherwise, their story switched to, Everything in our store has increased in price due to COVID.In response to that she produced my recipt for the furniture I had purchased back on April, and pointed out that the set we had ordered, currently, even as of me writing this today, is still the same price.From there, their story then changed to, Over 80% of the store has seen an increase. That furniture youre referencing must be one of the rare sets that have stayed the same price.At that point it became difficult to trust the sincerity of their words, given that their story had changed so much in such a short amount of time.While this location logistically functions very well, the management ( of which she spoke with ) is extremely dishonest, to the point if predatory.While I am not one to complain like this, I feel it necessary to inform the people to the best of my ability how this business chooses to treat the seniors of its community during a time of heightened vulnerability.

Janet helped us order furniture. Very nice people..

Love Dions professionalism. He has built a trust that is above and beyond just being a salesman. He has taught me the value of quality furniture and what to look for. Now I only trust him for my furniture needs. Best salesman in the Baltimore area.

My initial experience was great, the salesman Mr. Harris was wonderful, and the ladies were patient and kind, thats why 2 stars. I paid for my sectional in full at time of purchase. They said theres a delay and could take until mid July, but that people who pay in full tend to get their furniture sooner. I made my purchase on May 7th. I checked the tracker in the end of May and saw that it was to be ready on June 9th. I called to make sure and they said that the chaise was in but the sofa would be in on the 11th. I arranged to pick up on the 11th. I called on the 11th to delay until the 12, they said it was fine. I showed up on the 12th to pick up everything and spoke with Steve. He said that I was called and left a voicemail that the sofa was delayed until the 15th. I was annoyed because I didnt have a call or voicemail from them. I had him confirm, he said call on the 15th to tell them youll be getting it. Fine i took the chaise and left. I made arrangements to have it picked up on the 15th but called ahead to confirm and was told oh no,  the notes say youll come the 18th. So your item isnt in yet, it should be here Friday, just call to confirm and arrange for pick up. Im mad now, this is 3 times. I called Friday to confirm, after I made arrangements for pickup, since I dont have a truck I have someone taking time out of their day to help. BUT, oh no, it doesnt say the 18th, it says it wont be until the 23rd. So this time I got to the store, talk to some nice ladies in the back and they apologize but the manager just went to lunch and wont be back for a bit. That any compensation wouldnt be until after all the items are retrieved (whenever that will be at this point). They said they would make a note and the 23rd should be it. So I get to leave without any further assurances. Im not just mad, Im furious. I worked extra hours to be able to afford a nicer sofa. Had had to reschedule with someone who takes time out of their day to help me 3, now going to be 4 times. This is unacceptable. I would return the whole damned thing if it wouldnt hurt the salesmans commission and I would have to wait even longer now to get something else. But this will be the last thing I purchase here. I had even brought my parents to see about buying their own new furniture. But theyve been hearing how its gone for me. So thats probably not going to happen.

I give value city in Glen Burnie 5 stars. I worked with Janice on multiple occasions. She is knowledgeable of each piece of furniture and was able to guide me in the right direction when choosing the furniture for my home. Janice is amazing!!I love the pieces I purchased and I will definitely be back! Highly recommend and thank you for your help!

After shopping at a few stores, we had alot of options & ideas for our new living room set.Jaison G. was super helpful & honest in helping us find what we wanted & needed. Yes delivery times are very delayed - no fault of his & its that way no matter where you shop! I appreciate him being up front & getting things squared away once we made our selection! Will post an update once our furniture actually arrives & that experience. But as for in-store shopping - Go see Jaison!

I wish I could give it zero stars.

Jason was very friendly and nice. He helped us to get the furniture we wanted within our budget and was very thorough in explaining everything.

Sung Koo was our salesman. - he was excellent. It was an enjoyable experience shopping for a new couch because Sung was not overbearing or annoying like most typical salesman. He was there when we needed him and answered any questions we had. VCF also had a wide variety of couches to choose from - I know this because I had done a lot of research before making my purchase

Love this value city. Very friendly environment. Been shopping here for years.

Sung Koo was very attentive and listened to everything we wanted. He did not hover or make us feel pressured to make a purchase. He paid attention to when we needed assistance and made sure to give us his undivided attention while we were shopping. I purchase all of my furniture at Value City because of the quality and their warrantees.

I visited VCF on 4/0/2021 honestly with no intention to get a bedroom set. I wanted to see what was in stock in the store as I had already seen something online. I was greeted and assisted by Jaison Grassel. He was super nice and told me if I saw something to let him know. I did and he made the process easy and quick. He answered all of my questions and knew exactly what he was talking about down to my amazing delivery. THE SERVICE was wonderful.

I waited over an hour for someone to help me purchase a dining room set. He said Ill be right back to close the sale and he never returned!! Take your money somewhere else where your business will be appreciated!!

Ask for Sung Koo. I repeat ASK FOR SUNG KOO!!! I first purchased a couch and sectional from him late summer/early fall 2019. I went back Sept 2020, looking for him specifically so I could purchase a dining room table and bar chest. The table was delivered as scheduled. That bar chest tho. That bar chest must be a popular piece because my delivery date kept getting pushed back. Original delivery date was Nov 7. Sung left one message stating the delivery date had to be pushed back to Dec 5, then another message that delivery was pushed back again to Dec 19. No problem. On Dec 18 I get a call from the warehouse(?) guy that my piece didnt come in and Im rescheduled for delivery on 1/22/2021. Absolutely not. I called Sung, he worked his magic and guess what got delivered TODAY? My bar chest. Thank you Sung!

Sung Koo was very pleasant to work with. I knew exactly what I wanted and he was able to assist me in a quick and timely manner.

Very pleased with the exceptional customer service provided by Dion Johnson! He is a consummate professional who demonstrated exceptional knowledge about the products and was very patient throughout the entire process. Simply outstanding and pleasant shopping experience!

Excellent customer service and nice furniture for every room.

I ordered furniture in September from the Value City in Glen Burnie from Mr. Harrison Lemon. He was extremely knowledgeable on the products and explained everything from financing to delivery. If you are in search for a great sales representative, Mr. Lemon is a great guy to use. Delivery went smoothly. VC contacted prior to delivery and setup was great. The delivery guys were professional, masked up and setup quickly.

Most unorganized furniture store ever! Called to schedule a delivery 24 hours in advance just to not show up or call! When I contacted them, they said my furniture is delayed 2 months!!!!

So I wont knock the sales team here because they sales team is very nice and they do their best to be helpful. My problem comes in in WHAT they sell. I purchased a sectional in 2015 and bought the extended service plan. When I bought the plan, I was told that, if ANYTHING were to happen in the 5 years, it would be covered. Well, as you can see, there is a HUGE sag in the middle of the chaise. The was also a crack in the wood support for this. When I submitted the claim through Pure Promise, it was denied because they said thats normal wear and tare and I should call the store because I was sold this warranty incorrectly. I called the store and the woman was nice but said its over the year and I should try to go through Pure Promise again. Honestly, if I knew that I would NOT have spent the $219.99 on something that will NOT be honored by anyone.

Barbara Miller was exceptional! She was very patient with me while I sat on every sofa....twice. lol Ask for Barbara 😁

Was looking for a recliner, every store I went to it was the same answer, they didnt have any in stock and didnt know when they would. I came here to VCF and they had said that some recliners would not be available until the end of may or middle part of June. But went thru and told me what recliners were available in a couple of days. Very friendly and helpful.

I ordered furniture on 3/9/2021 as of 07/15/2021 I still have not received my set. I have called the store several times and received rude service from the “manager” on two occasions. After paying over $700 and waiting over 4 months...he was unapologetic and down right rude. DO NOT BUY FROM THIS LOCATION.

I worked with Dion Johnson on several occasions. He was very knowledgeable of each piece of furniture and was able to guide me in the right direction when choosing the furniture for my home. I love the pieces I purchased and I will definitely be back! Highly recommend and thank you for your help!

I would like to applaud Ms. Denise Scott manager, located at the Value City Furniture in Glen Burnie, MD for going above and beyond the call of Duty!After being mislead and ignored by another manager on 2/13/2021 Ms. Scott assisted me in a kind and professional manner with getting my order that was placed in that store on 10/02/2020.Thank you, I look forward to working with you again in the future!

Jaison helped us out from the moment we walked through the front door to the moment we walked out. He was an awesome guy to deal with and overall made the furniture shopping experience a breeze especially as a first time home owner.

Sung Koo at the Glen Burnie Value City location is the reason why I purchase furniture from Value City. He is the ultimate honest sales person. He is a no haggle, straight forward, knowledgeable and sincere person. He makes sure you leave the store satisfied with your purchase. He even provides follow up emails/calls with his previous customers to thank them and ask if you need anything further from him. I purchased the Dream Restore mattress w/ adjustable base. Best experience all around.