user
New Century Volkswagen Parts Department
1220 S Brand Blvd, Glendale, CA 91204, United States
Appearance
New Century Volkswagen Parts Department

Comments
Ma
Review №1

Ask for Jonathan! As promised he got me a car, great apr and out the door in the fastest time possible.He will also put a bow on your car to post a picture.

Ju
Review №2

I made an appointment to bring my car in due to a recall. I dropped the car off and 0took lyft home. Two hours later they called to tell me they didnt have the part in stock. No way to run a business.

Am
Review №3

It has always been like pulling teeth to get someone to answer the phone here. After my 2nd to last experience I said I wouldn’t go back.....until my car started shaking on the way to work and I couldn’t leave so for convenience I called them and scheduled the tow truck to drop it off there at 930am. I tried calling 3 times at different points throughout the day to check on it. Finally at 2 they said they had no idea what I was taking about (-_-) I had a text confirming an appointment that morning after I called to let them know my car was being towed in. They found my car and I never heard back from them. I tried calling 3 more times. No answer. I finally remembered they texted me about my appointment so I texted back that number if they had a diagnosis yet, they finally responded to my text. I immediately texted back what I would approve for the fix. No response. So I called back again 3 more times before they closed.... no answer. Did they get my text about the fixes? Who knows. I call back this morning. No answer. I go on their website and chat with a customer service person who saaaaid he would have someone call me with an update....it has been at least 3 hours and I have called myself 3 times since online chatting and still I haven’t been able to talk to anyone. Will my car be done Monday? Tuesday? Next Friday? Who knows. I really really regret not taking it to another shop. I won’t make this mistake again. Not to mention last time I took it in the heater immediately stopped working and when I asked them if they could look at it if it was something related to their previous “fix” he said it would cost $170....even if it was their fault. I’m trying to think of a time when I brought it in and was completely happy leaving........I’ll let you know if any time comes to me.

Fr
Review №4

Been to this dealership for 10 years now. Its great!

Ca
Review №5

The gentleman helping me explained everything in full detail, very helpful

Kr
Review №6

Very bad service. Irresponsible people working there. Took my car there for service in the morning and didn’t get any call from them to pick up my car until I called them right before closing and they say oh your car is ready, and nobody cared to call us to let us know. I waited all day to get my car. Very dissatisfied. I would give a 0 star if I could

Ty
Review №7

Great service and work!

Fa
Review №8

Theyll get the job done...eventually and after scoffing up your paint or something. Could be worse but definitely leaves much to be wished for in the end.

Jo
Review №9

Great service from Alberto always helpful with any car issues

Ji
Review №10

Returned a lease vehicle here. Rude salesperson, lousy end of lease experience. Parking is very limited as well. Would not recommend.

Mi
Review №11

Same as always

An
Review №12

Great staff

Information
13 Photos
12 Comments
3.9 Rating
  • Address:1220 S Brand Blvd, Glendale, CA 91204, United States
  • Site:https://newcenturyvw.com/parts/
  • Phone:+1 818-552-6265
Categories
  • Car service
  • Auto parts store
Working hours
  • Monday:Closed
  • Tuesday:7AM–6PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:7AM–6PM
  • Sunday:8AM–5PM
Similar organizations