I have to say this was a very terrible experience. Time to shop a different carrier.

Over the past 10+ years I have had amazing service including this location. The sales rep today seemed to think I was some criminal for needing to reset my account PIN. Employees in the past understood my situation as a disabled person and spent extra time working with me. Today I got treated like a criminal.

I have been with US Cellular for approximately a decade. Today I switched to a different provider. US Cellular does very little to retain their customers. With so much competition, I finally went with another provider that was willing to work to get my business.

I waited 30 minutes for a rep to answer some questions about upgrading phone. When I was able to ask about the phone I wanted (and called ahead about) it wasnt in stock. I had a few more questions but the rep had one word answers and had no intrest in selling me a product. I realize they were somewhat busy (just people paying their bills) but it is not the kind of service to expect your excited to upgrade your phone. I guess I will be going across town or to a new carrier :(

Just left the store and have to share my outstanding experience! Brian welcomed me into the store with a genuine smile and hello, immediately offering his assistance. I then worked with Red, who was friendly, knowledgeable, informative, and efficient - making it all easy and low effort on my part.Brian and Red, thank you and kudos to you!! You are simply the best!!

Great experience

I received great care. I came in to add a line everything was smooth. I was incorrectly billed one of the months and i was able to resolve that same day all within a couple of hours. Honestly great service and great location! Very quick turn out!! Definately getting my upgrade or new lines done here again!Thank you!

Always a great experience. I have been coming here for years. Staff is very professional and provides great customer service.

Robert was a rockstar. He stayed late to set up my six lines and didnt give up until the job was done right. Dont waste your time going anywhere else. Go see him!

Good, friendly and helpful service!!

Visit was great. Worked with Alex. Well informed about all options open to us when looking at new plans and phones. Easy, productive visit.

The store is bright and clean, and the staff are very helpful. Brent has a lot of great knowledge to be able to get you what you need.

Very helpful and personable. Explained everything to me clearly and made sure I was getting exactly what I needed. Definitely would recommend!

Great visit. Representative, Jeremy, was helpful, very professional and courteous this time. THANXS U S CELLULAR.

Friendly and fast service. Overall a good atmosphere. Really would recommend people to this location

The staff here are great and willing to help you find what it is you want or need and will take the time to help you set up your phone or work out any problems with your device

Great customer service. And a huge shout out to Jeremy. If it wasnt for him I wouldnt have gone to that location.

Excellent service, very knowledgable staff. Have purchased phones in the past and will return again

Went in for the new S8 promotion and was told I dont qualify and didnt explain other options available to my daughter and I.!!Was very abrupt and unfriendly. Seemed as though he just wanted us to leave. Find out later that there were other options available to us for switching but was never told this by him. We WERE ready to switch that day.

I called to get some information from my account and I had Brent help me out. He was very personable, easy to understand, and helped me get what I needed in a timely fashion.

The staff are always amazing when I go.

Beautiful just beautiful I just loved the service...

The wait time was long!

Jeremy was very friendly, knowledgeable & helpful.

A very courteous staff

Fixed my problem and I was on my way!

Very helpful.

The worse place my husband asked the sales man a question they all got hostile tours him he ask them why when we cross the Illinois border we dont have no service one of them answer we not responsible for the false advertising my husband toll them that is not what I ask one sales man toll my husband to get out of the store or they will call the police my husband did nothing wrong we are paying customers we have the right to ask questions bur I guess when they LIE LIE LIE I can go on end on on these store but I dont think is worth

Fast service

Slow people