Roy was fantastic! He was so helpful and explained everything we needed to know clearly and efficiently. He helped us so much and was also able to multi-task and help other customers as well, especially being there alone with no help! Roy was awesome and deserves a bonus!!!!

Dealt with Mr. Todd at the Union Hills and 82nd Ave store. Cant say enough of his expertise, kindness, and friendly demeanor. He guided me through the renewal of my phone and sold me the required gear to ensure maximum performance.A huge shout out to my man Todd.Godspeed bro.

Kat went above and beyond to help me today! She was so professional and had great customer service. I’ve been to many Verizon stores and I have never felt the need to write a review until meeting Kat! She not only helped me to transfer all my data she asked if I had a business and I discovered that I could add 2 more lines for the same price! This store knows what they are doing! I will continue to come back to this location and give my business to KAT! Thanks again for helping me! 🙂

Went in to get some help with my phone and had such a pleasant visit. The 2 girls there and guy there were very polite. Really good customer service. Cant remember their names but I remember them saying they came from other stores. Highly recommended

Unfriendly and not a good experience I will call the online sales

Courtney was awesome! Resolved all my issues, made my experience as quick and enjoyable as possible, and went above and beyond to make sure I was 100 percent satisfied.

The BEST CREW TO WORK WITH ! Highly recommend them!

Todd was over the top helpful.

Went in on 6/3 to ask about trade-in promotions. Asked rep about any current deals and his reply was for me to look online. Didnt make any effort to check or explain anything, just stood there staring at me. I can understand if there was a long line, but there was only 1 other person in the store. Yes, I can look online but I specifically came in because the deals online are difficult to sort through. If you dont want to do your job then step aside and let someone else whos dying for work right now take your place.

Today I visited this location with several issues on my phone which were promptly and efficiently addressed and I left the store a very happy customer!

My mom and I went to this location for the first time and we had a great experience. The store was very inviting. The store manager Marci Flanerty helped us. She has excellent customer service skills. She took the time to help, explain and respond to all our questions. Very knowledgeable. She made sure that when we left we were fully satisfied and left with a smile on our faces. We will definitely be returning to this location.

Wait time is far less then other locations I been too and beautiful. Extremely great, helpful and knowledgeable people. Would recommend anyone to go there. Thank you so much.

Not sure why they have store open, they refer everything to online, sure they want to sell new phones but they should be able to help and answer other questions as well.I have 3 stars because I do not know if it is their job to take care or they get paid just for selling phones and accessories. (If this is owned by Verizon then it is single * service) I think calling Verizon is more helpful than visiting the stores....Finally had to call Verizon ...they were able to take care of the issue.

Terrible customer service. I purchase a WiFi device, I returned it because it didn’t work. I was charged a restocking fee for a device that didn’t work. They also didn’t remove the device off my account. When I called the store the Manager Rudy told me to come back to the store he’ll refund the stocking fee and call customer service to have the charges removed. I told him I was on my way. When I arrived the store was close during business hours with a note on the door “On beak be back at 5:25 pm” don’t waste your time this is a 3rd party location which doesn’t show care or concern for their customers

Jenn and Joe were the A team! The best customer service and desire to really help get me set up with the best plan and phone. They spent time with me and truly cared! Im in the customer service business and I would rate them A++++! Everyone should be trained by them. Customer for life. Thanks guys!

We went to this store to inquire about increasing our data plan. Dominique handled our inquires in a professional, helpful and respectful review. We ended up with new phones at the same monthly rate. She offered continued support if we needed it (and we did). She is always helpful and considerate. We are very pleased with the results!

Rep (wearing nightmare before Christmas mask) was very friendly, and followed covid guidelines to a t. thank you so much for answering our questions and helping us out!

I decided to buy my Samsung galaxy note at this location, after I visited another Verizon store between bell rd and 99th and got disappointed with the staff. I got the best customer service from Cierra and got the phone I wanted. The store was not busy at all since we come late afternoon. I will come back to this Verizon location again. Thank you Cierra!@

Bought a car charger for my phone, They knew exactly which one I needed

The manager, Marcy is one of the most patient, kind and knowledgeable retail clerks I have ever dealt with. She assisted my nephew and sister-in-law and went above and beyond to handle their situation. She did not try to hustle my sister-in-law to buy a new phone the minute things did not work out, instead she problem solved the situation. Great customer service! Beyond impressed!!

I upgraded my phone and had problems and was back and forth to the Verizon store.i would not rate the first rep highly.however today I met Rico and he was the greatest,he was eager to help solve the problem and had it fixed in a short time .he knows what to do and understands the working of the phone. He was very pleasant to deal with and I hope someday I will see him climbing the Verizon ladder,what a great customer service rep. Any business should be very happy to have as a part of your staff.Great pleasure working with him.i wish him the best.

I brought my friend to the Verizon Glendale-NW location this morning. I was so impressed with 3 young Reps., Dustin, Jaime and Melissa. Each of them greeted us as we walked in. After Melissaassisting my friend with her phone, I spent time with Jaime and he explained the benefits of an upgrade to my phone. I am just not ready to do yet. These 3 individuals are an Asset to Verizon. Please keep them here.Thank you,Verizon Customer, Lynn

I was in the store today and had such a great experience. I upgraded my phone. Marci, the store manager took care of us and she was so patient, helpful, friendly and most importantly kind! I appreciated everything she did for us to make this such a pleasant experience.

Recently moved to this area and walked into this location for upgrade service and had questions on my account. Dominique went above & beyond answering my questions patiently & helped me select a new cell phone for my daughter. Excellent service! Would recommend this location & Dominique for your needs.

Cody provide the best customer service we’ve had from any of the Verizon stores. Very professional & great sense humor. All our purchases will be through him from here on out, and he’ll get all our referrals. Thank you Cody!!!!

I bought two phones and an ipad. The manager Johnny was extremely helpful with setting my account. He knew about the products and features of the devices I bought and knew what kind of service I would need for my business. I would recommend going to see Johnny, he was great!!!

Takes forever to get individual help. Only a few people working at any given time.

Wireless consultant Jenn helped me switch all of my data an information over to my new phone on the same day I came in to get information on the new plan. She was very nice and efficient. Would recommend to anyone needing a new phone through Verizon. Very nice lady. Very happy with the service provided.

Please read this review before going to this store!!!!!! This store is not a direct Verizon Wireless affiliated location. It is a third party store. So what does that mean? Verizon had been promoting the get $600 to change plans program to switch cell phone usage. So we went to this store because it had high reviews. The first time we went there was only one rep available in the evening. They had one old couple they were helping, one lady in line and then my wife and I show up with our 2 year old daughter. The Verizon lady said it would only take about 45 min. We sat there for an hour and a half. Then our baby needed to use the restroom and they refused to let us use their restroom so we left and she was very uncaring. Now I must add that we already ordered our phones so we wanted them and did not want to order another pair. So I went back to this same store to get the phones and it took over 2 hrs to set up the account and move data from the old phones to the new phone. After which we were told that we were eligible for ALL rebates that Verizon offered. However instead of getting the rebates started, this lady did nothing but give us unclear instructions on how to get the rebates. So I wound up getting a call to review my experience. I told Verizon about what happened and they informed me of the correct way to submit the rebates which I had to do myself. Now we submitted the rebates (correctly) and got screwed. We just got informed that because this is not a Verizon approved retailer, we did not get one of the rebates of $300. So they told a boldfaced lie about getting rebates. DO NOT USE THIS STORE!!!! I dont want anyone to deal with what we had to endure. They dont even deserve one star and especially dont deserve the 4.8 stars. It took 2.5 months to get a reject notice from Verizon. So there are probably others out there that got screwed and have not said anything because it has taken too long to remember the store they went to for their service. Well I remember!!!!!!! Buyer BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!

Kareisi was very very helpful. Also patient in having too explaining something to me more then once (my fault) not hers. Than you for hiring a sweet person. Very happy with service.

The salesperson that helped me was nice and pleasant enough, but I felt that she kept trying to sell me things that I didnt need/want even after I said no thanks, and that I had a limited budget. Also, I was in there for quite sometime, which is not their fault because my old phone had issues, but there was no water for customers and no bathroom. I had to go to the Sushi place a few doors down. I find it odd that in a business where they may be helping people for upwards of an hour or more there is no bathroom, or at least water. Honestly, because of that, I would not go back to this location. Only plus, they are not that busy it seems because of their odd location, so I didnt have to wait at all to be seen.

We had such a good time. The young ladies obviously knew all about equipment and how to transfer same. They were most polite. Will be delighted to come back in case of need.

I took a disabled friend there who was having trouble with his iPhone. Due to his brain injury he is difficult to understand. The tech was excellent with him and quickly and graciously resolved my friends phone problem.

Wow came In and I had a life changing experience I was helped by the most amazing rep Dominique she was awesome! Super friendly and went above and beyond to make sure I was getting the best deal! We need more Dominiques this girl deserves a raise

Amazing customer service, I went in to add a new line of service and they really made me feel like a valued customer. These girls here at Go Wireless in Glendale have earned by business for life. Will be coming here from now on for all my future wireless needs.

Very knowledgeable help here, my first visit. Most important was the very obvious attitude of how can I help this guy .. very impressive!

Dominique was very helpful and friendly in my hunt for an upgrade. Lots of laughs and smiles is what will keep a customer like myself coming back for accessories, future upgrades and more! Thanks girl!

If anyone wants a good Verizon person who knows everything on cells PLEASE go see Kareisi. She is at Verizon store front at 18255 N.83 Ave. In Glendale, AZ.I stop all the time to ask about products or even functions and as always friendly, smart, and terrific.Go see her I will make a believer out of all.

Would like to give it more stars, but this was just the worst experience at a Verizon store I’ve ever experienced. As soon as I walked in the door the sales rep was very unwelcoming with no desire to assist anyone. To top it all off she decides to put all display phones away because they were going to close in 45 minutes???? How am I suppose to buy a new phone and compare? Did not expect this from a Verizon store and I won’t be back.

Umberto is very helpful. Got my replacement phone working great. Very helpful. Answered many questions. Very knowledgeable, helpful, friendly, and proffesional. I would recommend everyone to see Umberto.

These girls are so sweet! They never make me feel bad about asking questions about my phone and are always helpful! Would recommend this store to anyone that needs anything Verizon!

Jaime was fantastic. Very helpful and kind. Would recommend him to anyone that wants to come to this store.Thanks to him for his service.

My new favorite Verizon store, I came here one Friday morning at 9am (the regular Verizon stores dont open until 10am). My 3 month old iphone 8 plus screen was not responsive on the right side. Marci was working and she was so helpful on how to handle my issue directly with Apple to resolve it same day or have Verizon ship me out a phone since it was under warranty still with no physical damage. Anyway, to check for damage she asked if she could remove the glass screen protector to make certain that the cracked was on the protector and not my phone to ensure this would not be an out of pocket cost to me. She even offered to replace my screen protector as soon as I got a new phone at no cost to me, Wow! What customer service! I am so floored at the service I received and the fact that there was no wait when I went back to get the screen put on. I am not sure why everyone with Verizon doest go to these stores. I will be a loyal shopper at this location for sure. Thank you so much Marci!!!!

Nicole was amazing she not only got me into the right phone but she took the time to show me how to use all the various features and even recommended a tablet with it and all the accessories I needed. AMAZING service!

The whole staff was amazing Joe and Kareisi went above and beyond to help me, every one came together and took care of my needs in including Jenn. I highly recommend this store for all your wireless needs. Great staff. I even came home with notes on how to work my New phone and tablet.

Highly recommend this location. Jenn and Kareisi are very friendly and know their product. Store was clean, great atmosphere. Defiantly recommend this location to friends and family. I look forward to being a customer of Verizon thanks to those girls.

Went in to upgrade my phone and the representatives that helped me were very knowledgeable and extremely helpful. I have been to several Verizon stores and this is by far the best store. I was greeted as soon as I walked through the door, the store was very clean and I loved that I was not presured into anything. Kareisi, Jenn and Nicole helped set up my new phone and got all my information transferred, I didnt have to even tell them, they know exactly what they are doing. I highly recommend this store to all my friends and family or anyone looking for a phenomenal Verizon experience THANK YOU !

Amazing staff, everyone here knows exactly what they are doing. I was helped by Kareisi, Nick and Joe they were very thorough and explained everything to me. I definitely recommend this store for all your wireless needs THIS IS MY FAVORITE STORE.

Ask for Jaime best service at a Verizon store by far! I will be back if I ever have any questions! Hes the guy! Best store!

Ashley provided wonderful customer service. She was genuine and helpful. Thank you!

Very good service. Jeff answered all of my questions and got me transferred to a new phone with ease! Highly recommend!

I have had the pleasure of working with Jenn and Kareisi at a Verizon store who have gone so far above and beyond assisting me with my issues, its hard to put into words! The process has taken 2-3 hours with the 2 of them doing all the work. This is definitely my new favorite store but also confirms my belief that Verizon is an amazing company. Thanks Jenn and Kareisi!!

The service was incredible. Huge thanks to Marci for her patience and her willingness to go the extra mile with customers

Devan F. at the 83rd and Thunderbird store was amazing she is so friendly. And really have me a good deal by upgrading my phone and getting me a jetpack. The whole staff was wonderful. If youre ever on this side of town stop by and see her. She should get a raise!

Great service, friendly and competent!Very helpful. Smiling face. Thank you so much!

The workers were very friendly. Esmi and Nicole were very knowledge, being able to answer all my questions. They were great at showing options and promoting deals.

With the Covid Virus it takes a very long time to get to to speak to someone.

I needed assistance the other day and stopped in to speak with a representative. He was extremely helpful and efficient. Thanks for the assist, Todd!

Kaylee was awesome. She sold me my phone period I took it home and had lots of questions period. went back to the store the next day and she answered all of my questions. Set up my ringtones and connected my phone to my Bluetooth in the car. I was very pleased

I Went in for my new phone and I was amazed with the superior customer service I received from the store manager Kareisi. I would highly recommend going to this Verizon store, She was very knowledgeable and professional.

Very friendly great service. Very competent 5 star service. Thanks so much!

It was great! Everyone was helpful and nice! Bought 2 phones and they gave us every deal possible...

These guys are the best store in the west Valley. Utley ALWAYS answer all my questions and make sure I know how to use my phones

Jay provided outstanding customer service!! He was patient and informative.

KAREISI AND NICOLE WERE VERY HELPFUL AND PROFESSIONAL IN HELPING US PURCHASE A NEW PHONE, new plan and accessories! These ladies were just great! Sunny Scolare

Great staff. Friendly enviornment. Michelle is amazing, and has the answers to all questions. Fast service.

We had a great experience at Verizon today. We were helped by Kareisi in NW GLENDALE and she was not only super kind and friendly, but extremely knowledgeable with all cellphones and gadgets. She was fantqstic.

The experience was great & easy with the help of Jennifer She has great service on 83rd n bell Along with making it easy to get in n it out thanks a lot again Jennifer 👌🏼

Marci gave great customer service. Very knowledgeable and efficient and pleasant.

Todays experience was absolutely amazing . I was helped by a fantastic associate named Nicole and she was absolutely amazing. I do recommend that you used this location for all your cellular needs.

Outstanding service from from Cody and Richard regarding my Samsung phone.

Great experience! It was super easy to handle my business, the staff is wonderfully friendly and my Wireless Consultant -Nicole was amazing!

Esmi was absolutely amazing! Great customer service! Took care of us right away. We walked in very frustrated and walked out very happy. We will be back for all our verizon needs!

Customer service was awesome! Definitely recommend Verizon to family and friends. You thumbs up!

Great customer service from Rico. Answered all questions. All employees helpful.

Terrible location. On a one way parking lot and no where close to enough parking places for the number of stores. Three vehicles had to back out and around the corner of lot to get out. Never try going there again. Bad planning by verizon.

Excellent service thanks for all the help upgrading me and saving me money by adjusting my plan with 2 new phones

Jenn as extremely knowledgeable and helpful very pleasant to do business with. Will absolutely recommended this store and Jenn and Kareisi

Rico was very helpful and informative. Good customer service as well..

I had a really bad experience from this store. I closed my account June 17th 2016 at this location.I paid all balances and had no more contractural terms. I switched the actual phone numbers to at&t. So long story short I been battling with Verizon about the account being closed since June 16th 2016. I supposedly owe $523.00 for a closed account that has no phone numbers and no data to reference to. They sent it to collections and it really screwed up my credit.

Very help and not busy. Always no waiting. Nice people.

Thank you Jonathan for your great customer service I appreciate it.

Awesome girls and if they can put up with me that can put up with anybody especially when I bring the nuts to the door

Marci is the best verizon rep I have ever know. She always helps me and calms me.

Jennifer is a joy to work and visit with. She is very helpful and knowledgeable. Ill definitely recommend her to my friends.

Kareisi was amazing and patient. Will recommend to all my friends and family.

Devan is very very good at what she does, been coming to this store for a year and I only deal with her.

They acted like I was crazy and refused to do the swap from the note 7 to an s7 edge. They dont follow The same policies Verizon does. Once these people sell you something a Verizon store cant help you because they cant accesses any of go wirelesses records. They were rude about whole situation. They told me I would then be stuck with the phone I switched to because they said they have no idea when the note 7 will be released again. They gave me advice on how to lower my chances of it exploding. They told me to keep it away from my kidsSamsung says safety is the most important thing but yet go wireless let me walk out of the store with a potential safety risk to no only my self but my children. Im an very disappointed in this whole note recall and steps i have tried to take to exchange my phone for a different one until the re reaslese but yet I still have a note 7 in my hands that gets extremely hot. How is that by any means ok.

Rico has excellent customer service hes always good help!

This store is the best, I was helped by Kareisi and had an amazing experience. Will be recomending to friends and family.

Very good experience Jennifer was very pleasant and knowledgeable glad I stopped in

Nicole was very patient and especially helpful in helping us to get the best deal.

Worse customer service ever! They dont try to help you out and just try to rush you into doing things. My phone was broken and they dont carry loner phones and I had to go out and found an older phone to use. Told me on my contacts would be on the phone but nothing showed! They dont know what they are doing whatsoever.

Fantastic service by Chetan. He deserves a raise!😁

Best store in Phoenix, customer service the best will definitely be back because of Robert !

Marci gave me excellent help on July 13th !

I love it when people are kind, and do everything they can to help my situation! Thank You!

Rico McGregor is fantastic!...really helped us with our phones & services & tablet. One of the vest sales reps we have ever had the pleasure of working with.(Glendale NW, AZ) Sandy Anderson

Very knowledgeble, I upgraded but did not feel preasured. Thank you.

Jen at Verizon is awesome!!! Very knowelegable and fun! Thanks!