Verizon needs and must do better for the pandemic...They offer a one time help last year to secure lines through 6/30/20.... Then they hike the prices and makes it nearly impossible for those still affected by the pandemic to pay their bills... The pandemic is worse now then it was then, this is ridiculous...

When I checked in I told the guy exactly what I needed to do and he gave me a wait time for a hour which I was fine with. Only to get up and check after a hour and I wasnt on the list. I was then helped right then to only be told they cant take care of what I needed done. Why couldnt you have mentioned before the hour wait?

Had to make an appointment to receive help. Its a two hour drive from the city I live in and now I have to come back??? Hire some more help, please 🙏🙂

I know this is just a location, but its an official Verizon location and Ive tried everything except this. My phone has had issues from day one. The claim service is a third-party you have to go through your app, and they could not complete my process. I have regretted switching to Verizon since day one. Ive never had to spend so much energy on something as simple as my phone plan. They charge way too much and justify it by partnering with all of these random companies like Disney and giving you these random offers that are just distractions from what a horrible company they are. Their phone service is through a third party who uses another third-party for repairs. So if you talk to Verizon about the issues youre having they just tell you to kick rocks and call the company that they hired to do their job. That is where theyre extra costs come from. They are not a better company, they just hire contractors to do their job so they have to charge more. Verizon is nothing but a middleman in a business that doesnt need one. This is the last month that Im paying these people. I never once had an issue with T-Mobile, but Ive spent the last six years hating myself for switching to Verizon. Im canceling my service with Verizon this month. I advise you all do the same.

Customer service has SEVERELY DECLINED over the past few years. No Customer services. 2 employees putting people on the wait list, 2 employees seeming to hide in the back...yet over 90 min wait. Then we get told we need to call in! You all need to re-work how you handle in-house customers.

Get an appointment. When I was there I saw 2 employees and an empty store, but they sent me away because I didnt have one. Said theyre only doing appointments due to staffing shortages. But NOT ONE person went in the place in the 20 minutes I sat outside in my truck.

People were awesome they got me in and out are very helpful

Worst customer experience ever. Several customers waiting in line and these teenage kids they have working the counter are just taking their time talking to each other. The one kid said he was going to get a drink..... really?

Their curbside pick up is very quick😀

Paul has always been so helpful. Anytime I have a question or an issue he helps troubleshoot or answer to the best of his ability. I definitely appreciate his diligence and how fun his personality is. Thank you Paul! We will always be coming to this location now. :)

The manager, Guillermo, was extremely knowledgeable and helped me with my questions in a personal and efficient manner.

This is the DMV for the new times. I HATE coming here so very much. Incompetent, unhappy, rude employees meander about this unholy dump like bottom feeding fish. This place is AWFUL! Avoid at all costs!

What I needed, got taken care of.But associate was outside. Never let anyone inside, except to pay a bill.Made me wonder if something else was going on inside.Maybe I watch too much TV

I want the District Manager for this store to contact me directly to discuss the service my husband and I received at this store today by the woman who we purchased our cellphones from. I do not want to hear from the manager of the store because he was there listening to her speak to us very badly and never stepped in. They never even took the time to explain any of the phones to us nor the plans. She wanted us to tell her exactly what we wanted. Well hell we didnt know for sure what we wanted. We are an elderly white couple and I believe they were discriminating against us. Mitch and Chris Brewer are our names.

Long wait times but still a good place for service

Went today to help my son get a phone, drove 100 miles was turned away at the door couldnt even look at a phone, was told to order it online and pick it up.Not good, time to change.

The staff is all about the money. If you bring your own devices they won’t help you and will lie to you and tell you the device isn’t compatible. Spoke with the business representative and I have my SIM card on its way. Thanks for wasting my time with your COVID block appointments. Maybe take more pride in your services. Soon enough this store won’t be here anymore.

Calling the number you dont get ahold of any store representative. Just her put through an automated loop. Trying to see if I can reschedule and appointment but cant even get ahold of them. So annoying

Christian took great care of me

Ive had Verizon for over 15 years and I finally had a situation with them that may ultimately push me to another company. Their customer service is atrocious. I would strongly advise against ever coming over to Verizon. Service is spotty and I live in Peoria, AZ.

Love the staff, from the walk-in to the goodbyes each member is smart in helping me out (if its a billing charge? even me walks in smug face and rage of anger/fire in my eyes, but the amazing part is STAFF helps. Fantastic layout with large room move around without touching another human. Plus then recommended matching my new note 7 with my glasses, which come out fancy. Keep up the great ladies and gentlemen!

I went there tonight (1/27/21) to get help with activating two phones I had purchased online. I arrived at approximately 6:30 pm (store closes at 7 pm). I only needed help with installing SIM card. Employee at door was the most rude and sarcastic employee (I believe her name was AJ). She said she was short staffed and refused to help me even thought it would have taken her a couple of minutes. I definitely won’t go to this location if she’s working. Worst customer service EVER!

Been to this store several times and always received helpful and non pushy advice. Store going to great lengths to socially distance and other safety measures. Appreciated the efforts although limited their services perhaps a bit too much. Will return to this store.

You can deviate from the Borg mentality. So difficult to get a person to talk with.

What a joke! The salesman lied to our faces and make us buy a phone that we didn’t need!

Lack knowledge of companys best practices. No order. Appointments are not called in proper order. Business account was mishandled. Next time, I will take the further drive to the Verizon store at 7th street and Bell Rd, for better service.

Jag is great! Very helpful

I just want to say thank you! Your staff was friendly and welcoming while keeping everything a safe shopping environment. CJ quickly helped us decide what phone my daughter needed (and wanted to) upgrade to. He explained our options clearly to us. We were in and out of the store in under an hour. We had actually tried a different Verizon store this morning, but left because we had poor customer service from the manager and had not even gotten into the store. I should have known better than to think that all Verizon stores would have the same great customer service. Ill only be going back to this location from now on. In fact, I think CJ helped me with upgrading my phone last year, and he was just as great then.

Great Store. Look for Jag. Really good service, store was low on staff jag was helping me and 2 other customers at same time and at all times was fully professional and helpful throughout whole process.

I went in and was helped by Jag he was extremely professional not only did he help me fix my issues with my billing he also went through my billing with me and ended up saving me an extra $20. I dont know if they have employee of the month but I recommend Jag for the month of October.

Luke was able to help me fix the problem with my phone right away. Excellent customer service!

I have a question is this store still open?

Oraine the Driver at JW Logistics saved the day!My 170 Lb Weber grill was 3 days early!yeah!Oraine was so polite, and pleasant. I have 2 dogs that love to explore in warp speed if I am not careful, well I was not careful and plus I’m in a wheelchair! I panicked and Oraine not only brought in the boxed grill, he then ran out and a few minutes later he had my puppy!Thank you Oraine- you are a gem! JE LogisticsHas a treasure!Jana, Ripley and Havana blu

Go to a different store. Absolutely the worst service trying to buy a brand new iPhone. No customers in store, 4 employees standing around, and they couldnt even let me in to look at a new phone.

The manager Guierllo was so rude, he kept cutting me off when I spoke about trouble I was having with my phone. He talked over me as I spoke and I left unable to get any help with my phone. Another gentleman ahead of me left in frustration and the manager spoke slyly as he walked away “guessing you don’t want the charger” and laughed and said anyways “what do you need” to me as I’ve tried to explain myself in tears how trying to get my phone problem handled. Worst customer service I’ve ever experienced and cancelled my Verizon services after.

This store used to have insanely long wait times, but the last two times I have been here it hasn’t been bad any more. We don’t like Verizon’s prices very much but their network has better connectivity than the other big cell carriers. Overall, a good Verizon store.

Very helpful staff all my questions and concerns were answered..over all satisfied with the Aladdin customer service 😊

This location has some of the nicest people. This time Roberto took care of us and was absolutely great to work with. We always get top of the line customer service.

Verizon has been absolutely horrible, from the first day I gave them 350.00 cash only to find out that they never included it and billed me for it the next month. Benn with them for about 8 yrs and changed our plan to unlimited talk and text, but every month since then they have billed us at least 2x the amount in the contract for, guess talk and text! Well every month we call and they say we straightened it out, until the next month and it starts all over again. It takes an average of 2 hrs every time we call. Well now we cant even get ahold of anyone . THE WORST SERVICE EVER

So Im not mechanically. I had ordered a glass cover for my phone and couldnt figure out how to put it on. My super guys at Verizon graciously did it for me with a smile and have a nice day!!

This location hasnt been bad, however Verizon as a whole has been a nightmare. Their customer service is really bad. The coverage almost isnt worth how poorly they treat you as an actual customer

Appointments, Appointments and more appointments!! But I get it!Ill probably miss out on the new Samsung deal too!

It was painless...the tech did an excellent job of clearing the problems on my cell...

Well run store. Mgr is conscientious. But you need to have patience. Must wait your turn.

As Verizons rates keep rising, their service and their employees ability to fix phone problems gets worse. At least at this location on Bell Road, they have not been able to find the problem causing my phone not to receive notifications. I was able to fix the problem by watching a YouTube video. I am very disappointed with their technical abilities.

This place has become a complete and total joke !! Closed Saturday Sunday Monday and Tuesday?Really?

Very bad very bad sales guy he took my money and lied to my wife about me her phone. it was not the 1 she paid for he switch it and took my money

Service was great and I got an amazing deal on a Samsung s10+ a $1600 phone with $800 off! Was in and out of there in 20 min. Awesome!!!! Thanks Verizon!!!!

We have been with Verizon for over 15 years. We own our phones and still pay over $188. For 2 lines. Went to speak with them about offers from other carriers that were $130. We were told there was nothing to do and we should probably take the other offer. I have never felt more like a number than a loyal customer before. Leaving Verizon today.

Paul Chen... Go see him!! Amazing customer service. Goes above and beyond!

Just got son new phone. CJ was outstanding. Told us about offers, worked with son and was simply great.

What they dont tell you they wont! Its all about that sale!!I bought a iPad Pro 2019 model and took it out the box and it was bent, took it back to the store and customer service said they couldnt do anything about it because the sales Rep no longer works there I show them the receipt and still no help! They told me to take it to the Apple store in turn I did and the Apple store told me to take it back to the Verizon to I bought it from, which I did and still no help! I gave up and gave it to my daughter and took it as a lost, and not to mention the other problems when trading in my iPhone X for a iPhone XS Max which was paid off! They force me to trade it in instead of keeping it and giving it away.

DO NOT RECOMMEND GOING WITH THE NEW COVID RULES... Place is a joke right now, goodluck getting seen as they make the process very complicated & drawn out

Bad service😔😕

Been with Verizon 20 yrs. This is the best location I have found. That said, you wait 10 min or half hour to speak to someone. They always rush your out the door.

German handled my situation so professionally, patiently, and efficiently.

If corporate chooses not to reach out I have no problem contacting Attorney General I have been a customer for over 15 years and have no jet to Verizon have paid bill every month in full have put up with lots of crab from corporate offices this location was very rude and when we try to acquire or explain about getting a new phone one of The employees even fliked of my mother What good is having service through a Carrier that doesnt want to do anything for you after you have paid the bill lots of other providers are offering all kinds of perks and I see no reason why I would want to stay with Verizon knowing that the customer service is horrible and it is overpriced the devices are faulty most of the time and when you complain they just push you aside would love to be reached by corporate office So I can explain further my position I do not see any reason to continue service with horizon if they are going to be Rude and keep taking my money for service that isnt provided in addition this location is horrible all of the staff are rude and do not work with the customer I highly suggest corporate investigate this store as many people have been turned away when they need service With a giant where open outside on On TV screen If corporate would like to reach out to me they can reach at facebook Would very much appreciate if they got in contact with me

Inconvenient, a bit over kill because of COVID!!!

Absolutely excellent! Our rep/consultant was Tony, and he solved some what phone do we need issues for us in a way that we could not have imagined, all while dealing with four carrier switch-overs (family plan) from 2 different carriers and 3 new phones, 1 same phone. We couldnt even keep track and he never missed a beat! Fast, efficient and with a final price that was remarkably good!

Clean and helpful. Explained different phone options and differences. Very forthcoming about fees and additional expenses. Offered good advice.

David was extremely helpful. Needed to replace a lost phone, I went 1st thing in morning so there was no wait. They do tend to get very busy in the afternoon. Clean store, very friendly, knowledgeable staff.

Recommend this location! Fast service & Manny was super kind, professional, patient! Awesome experience. This location is near the container store just north of bell rd.

Aydimi thank you for your help! You have the best custom service and your knowledge of the iPhone products is amazing. The Apple Store in arrowhead was smart to refer me to you. They had no idea how to help me and you did it in a blink of an eye. Thank you!

Very busy at times but super nice and helpful staff

It was definitely NOT best experience EVER.... guess they only assist IF you need and are willing to pay $$$$ for new top of line phone ... needed glass face replaced and was told they could do it BUT it would be cheaper if I waited until it could be bundled with phone purchase. THANKS for NOT helping ... SERIOUSLY,!

I walked into the Verizon store to buy a note 9. It was around 7 PM and I was the only customer in the room. I stood and waited to be helped only to be ignored by four different employees. One with his back to me and a few others came in and out. After 5 plus minutes of standing and waiting, walked out of the store and bought my note 9 at best buy instead.

This is the best Verizon store I gave ever been to. Customer service has an excellent crew. They go beyond the call of duty. Extremely helpful, courteous, caring and efficient. Unlike my experience at the other store in Glendale (59th Ave& Northern Ave) where they are not as informed and tell you to call customer service yourself. Kevin is awesome! A breath of fresh air. I left feeling very relieved. Will always go back even though it is further away. 😄👍

Was lied to by an employee. I went in with a phone that had a completely broken screen and an older replacement phone that ran on 3G. Was told the older phone could not be used on the Verizon network any longer due to the company phasing out 3G service. The employee offered to fix my old phone instead (for a price).I checked to see if that there any way at all to use my older, 100% fully functional phone and the employee confirmed that there was not. I left without spending money at the store. When I got home, I pulled the sim card out of my broken phone and put it into my older 3G phone. This worked and now my older phone works on the Verizon network.I read online that 3G service will in fact no longer be offered at the end of 2019, but the employee at the store did not tell me that. He told that there was absolutely nothing I could do with my old phone and that it would not work under any circumstances.

My husband had the most frustrating time at this corporate location. He is deploying to Korea in a week and was given the runaround by so many employees in that store. One told him he could terminate his contract due to deployment as long as he turned in the phones and provided is orders of deployment.When he got there, they told him he had to pay full price for the phones and that they already charged him. He called their customer care line and a representative read him their policy saying that he could very well cancel his contract without penalty only to have returned our phones. He hands the phone to an employee who takes the remainder of the call in the back room, and when he comes back out they both tell him he cannot return his phones and cannot terminate his contract. AFTER THE MAN ON THE PHONE JUST TOLD HIM HE COULD.Finally my husband calls corporate and Brian was very professional and took over the entire situation. He was indeed able to terminate his contract and did so, but this stores employees really need to be retrained on their policies. Thank you Brian for your help!

Great service. My phone was damaged recently and I had to get another one. The young man who helped me was very knowledgeable and helped me get a phone that was priced reasonably.

Extremely helpful people. They did everything they could to help me modify and personalized my account. They are prompt and pretty friendly

Adrian was the best! Thank you for helping me choose my case.

We couldnt understand the employee who helped us. They were also out of multiple phones we asked about, and said we could call other stores to check their inventories, he didnt not offer to call other stores.

Management is terrible here. I received a replacement phone last night, and it completely died this morning. I went to the store, and they offered no solutions except to call Assurion. One problem...my phone is completely dead! This is my business phone as well, so I can not have a dead phone. I could hear the manager coaching the rep on what to say, and the manager offered no assistance or solutions. My initial replacement was done at the Power and Southern location, which has a great team. They ordered my replacement from their tablet. The rep in this store simply said she could not do that. THIS STORE WILL NOT SOLVE YOUR ISSUES, SO YOU SHOULDNT WASTE YOUR TIME.

Honestly I dont even bother with this store anymore. No one wants to help unless they are selling you a phone. Everyone at this location is lazy. Plenty of other locations in the area. So dont go to this one!

Great experience. Very helpful, knowledgeable and understanding. Friendly greeting upon arrival and very efficient assistance with my needs.

If I could give them a zero I would.

My favorite location very helpful friendly and quick service would highly recommend

I always love a Verizon store! This time I visited the one on 91st Ave and Northern. Got another phone. Really great!

Really great service and knowledgeable. Was able to upgrade my plan with ease.

Since switching over to Verizon Ive been very happy. The staff at this location has tended to my needs, been so polite and helpful. I couldnt ask for better service.

Great service! Was in and out in 15 minutes. Didnt want the whole walkthrough and the rep knew it. He got me the phone, took my money, and I was gone. 10/10 would go again.

The sales associate Manny at the Bell Rd & US101 was very helpful and was able rectify the issues we were having, unlike the 5 Verizon phone representatives, the several Assurion insurance reps, and the other individuals working at another Verizon location. Kudos to him! Thanks Manny.

Good customer service but didnt really make sense the entire time we where there

Verizon staff at the Bell Rd store are wonderful. They are very helpful and thorough. I left the Verizon store at 91st Ave and Northern after a second experience of horrible customer service and went to Bell Rd. I will Never go back to Northern.

Very helpful and knowledgable employee

So great and helpful. 10xs as helpful as corporate store. Really truly cares about customer and helping them solve their issue. Cannot thank them enough. Truly Amazed. VERIZON COOPORATE- YOU IDIOTS, MAKE THIS STORE CORPORATE AND MAKE ABEL, AREA HUB FLAGSHIP MANAGER.

Evenice was super helpful and nice! Easiest experience I have ever had purchasing a phone and adding line!!!

Went to upgrade my wifes phone. We waited about 15 minutes and finally got help. The guy was showing us the two plans (2 yr contact vs Payment Plan with accessories). What a nightmare. Thanks Verizon for making the phone purchasing process more sleazy than buying a car. This guy Anthony told us that he has never seen people take this long to decide on a plan... then left us to work with other customers. Finally, we went and complained to the manager who didnt seemed phased that Anthony is such a tool and by the bad service we were getting. Thankfully, we met Tony and he was really nice and got us the phone that we wanted at the price we were willing to pay. If it was not for Tony, this would have been a 1 star experience.

Its very busy but theyre corporate store, not franchise. Its just nice to not be restricted to a franchise with dumb rules.

I needed some help with my new phone setup. Jay solved the problem and at no cost. I had phoned another store previously and they indicated that there would be a charge. Jay provided excellent service.

Thanks 🙏 I love ❤️ @KimberlyHumphrey5 thanks 🙏 I love ❤️ this morning sunshine ☀️ I appreciate your prayers for me today please thanks 🙏 I love ❤️ my life I love ❤️ my IPhone is awesomely cool 😎 thanks 🙏 Verizon has always been a great day love ❤️

Standing outside in the Arizona heat for 3 hours? Im 72.Theyd go down the line and single out the business accounts and the people making a purchase. They bypassed us all and were taken inside. Only thrm.

Great assistance. Quick and attentive staff. Answered my questions.

Only issue was the long wait but it was Black Friday. Great service from CJ.

I was taken care of immediately upon arriving at the Arrowhead Verizon Store and my purpose for being there was handled timely.

Very poor service. Promised a replacement phone overnight. Didnt happen. Then didnt give us all options. 3 trips and 2 phone calls to finally get a phone. Had to buy a new phone. We will return it in 30 days and get a full refund.

Poor service. I set up an appointment and waited around and watched other people get assisted with what they needed while i just stood around. I received no help at all. I would not like to recommend this place to anyone.

This was the best cell phone store experience ever. Robert switched us from Tmobile to Verizon . A true expert in what he does.

This store is useless! The only actual worker who is competent is Amy. The manager Jeff is a total douche bag and I refuse to ever talk to him because he is a useless peacock who mistakes his condescending personality for excellent customer service. Honestly Im seriously considering canceling my service just because of my experience.