High end leather, amazing deals. I spent 148 and got 2 pocketbooks and a nice watch!! This is the go to, you will NOT be disappointed.

I was so excited to learn they can do embossing in-store! Plus the ladies working were beyond helpful and friendly, I bought a wallet as a gift and they didnt mind redoing the embossing to make sure it was deep enough. The end product looked great and I know the recipient will love it :)

Today (11/22/2020) had a extraordinary customer service from the staff working the am shift! They were extremely very helpful, I would definitely highly recommend this store for all your Fossil needs. Thank to the am staff!!

Needed a battery warranty on my Q watch and the manager stopped the person at the door from helping me. Apparently 2 minutes and me not needing to be in the store for it was way to inconvenient.

Best staff. Very courteous, friendly and very knowledgeable. Took care if getting my sons watch updated and back to work within minutes. Will refer my friends!

Always great and friendly sales people. They really go the extra mile. Second Smartwatch for me. Highly recommend the store in Arrowhead Mall.

Walked in the Arrowhead branch for a battery change, the staff were very accommodating and friendly. The manager did for at no charge. I will be upgrading my watch there very soon! Highly recommended!

My sisters and I bought watches here years ago and I have been very happy with the high quality time piece and the exceptional service. We return whenever we need batteries or watch cleaning. Now that they have a new line of smart watches... you bet well be back for those as well!

David was the only employee at the store this morning and he was extremely helpful and friendly.

This store is closed and not here anymore. went out of my way to get my watch sized only to find out the store isnt here.

Customer service is amazing! Manager at Arrowhead store went out of her way to take care of us! I have owned Fossil watches for a long time and I keep going back because of the quality of watch and the culture. They helped replace a watch that I have owned for over five years and wore everyday!

Jenette and the ladies at the store today were super kind and helpful! Went in just to browse and left with 2 beautiful watches :) loved the vibes!

Had a warranty issue on 2 watches. Took care of my concerns with the utmost professionalism. They 2 ladies working on 5/20 deserve to be commended. I really appreciate fossils level of support for its customers.

Bought my son his gorgeous watch for Christmas.

Thank you so much Leticia! You were an amazing help! From the moment I walked in the door. You had me covered. My husband loves his new watch, engraved, and wallet, monogrammed. His 50th birthday gift was spot on! You are an asset to the fossil brand.

Just had one of the better customer service experiences in my life.Walked in with an issue I had with my watch.The guy simply asked when I bought it, and went in back to make it right!Absolutely recommend this store to anyone!

Great friendly and helpful staff. Never felt pressured to buy. Got a gen 5 smart watch to replace my gen 4

Had an amazing experience at this location, I had bought a hybrid smart watch in December and in June noticed one of my buttons seemed to not be working anymore so I took my watch to this location and explained my situations. The employee who helped me(wish I had gotten his name) was extremely nice and professional and actually tried to fix my watch himself and realizing the button was broken he replaced my watch right then and there no questions asked and actually apologize that my watch had broken. I had also told him I had just paid and replaced my battery in my watch. He kindly explained to me that I can get free batteries in store for life for my watch, I told him I live in Prescott and don’t make it down to Phoenix often and didn’t mind the cost of the battery but he gave me an extra battery to take home with me. Outstanding experience! A lot of reviews on here talk about poor customer service and management, they must have new management because my experience has always been amazing with this location.

Bought a watch a couple months back! Not only were the staff really nice but very helpful. It being my first watch purchase. They were awesome!! Definitely will recommend

Wonderful to see everything out, be able to touch and play with the products and try them out. Customer service was terrific as they answered my questions, made sure I was comfortable with my watch and ready to set up.

Derrick was very helpful in getting my watch moving again with a new battery. The store was busy with potential customers and he was looking to help anyone with a question. Excellent customer service.

Had a great experience herr!! Associate Bradley helped me and he was amazing!! He was patient with me and did not push it pressure me to buy anything I wasnt sure about. Thank you Bradley for all your help!!!

Tech were able to fix my band in store for no cost when a pin fell out

I was only in the store for a few minutes and somehow managed to have a bad experience. I purchased the Fossil Q Sport and after mentioning my wrists were too small (Ive been sick recently and lost a lot of weight) and that I just wanted to return the device, the worker had a snarky response about how there were so many people trying to get that watch with the recent sale and pushed to look for a replacement instead of a refund.Online support mentioned I could have my refund processed at the store, little did they know I wouldnt have anything processed and couldve done all the same work on my own without an off-putting experience. They told me theyd assist me in mailing out the unit and when it was received the refund process would start, ripped my shipping label off the order confirmation and said goodbye.I look forward to the Fitbit Ill be purchasing instead, Fossil was nicer looking but Im glad fashion isnt a priority.

Customer service is superb. I could not have asked for anything better.I visited this location to see about replacing a battery in a new Fossil watch I received over Christmas. I explained the problems I was having with the watch, and they decided to replaced the watch right there on the spot.There was no hassle and I was in and out in less than 10 minutes.I would highly recommend this store.

Got an amazing deal on watch and new wristband. They were friendly and helpful in teaching me about me about hybrid smart watches.

Every employee was very helpful went their twice to order the watch and went to help get it set up and sized my wife loves it Merry christmas!

My wife and I both like fossil for the classic affordable look they have on all their pieces.

Poor customer service all around. Company lost my watch when sent in for repair. Sent me a gift card that didnt even cover cost for a comparable new watch.

Kaitlyn was fantastic! Very knowledgeable, friendly, and helpful.

Very disappointed cam in to get a new battery installed on my Fossil watch she told me it would be a couple of minutes so I waited its been 20 minutes and she starts helping out other customers she literally forgot about me waiting for her. I was only the second customer in the store

Good sale prices & selection.

Everytime I come here, they give me false information...got a watch band for my husband and they said I couldnt exchange it but the fossil at tanger outlets said otherwise.

Returned a failed smart watch for repair. Ended up trading up and had a great customer service experience.

Very cheap customer service experience with my first purchase for fossil watch.

I returned to this Fossil location after previously speaking to a manager (at this same location) about submitting a damage claim on one of my watches. Upon entering the store I was greeted by an employee who to I explained the reasoning behind my visit. She told me to hold on for a brief moment and went behind the counter. Moments later a manager short in stature walks up to me. Her initial greeting was quite mundane as far as it goes for first impressions, needless to say she wanted to know what I wanted. I explained to her that I previously spoke with a manger who explained to me that I have the option to surrender my current watch and apply the credit towards another watch. Without hesitation, this manager cut me off mid-sentence and told me that this is not how it works. Confused, I decided to remention that a previous manager stated this is the option that was available to me. The more I tried to explain myself, the more she felt the need to intergect.I decided to inform her that she was being extremely rude in response to my simple question. It was clear that she was growing more aggitated with each passing moment she had to spend with me. I asked her to provide her name - at this point Im sure you can assume she refused to do so. By this point other patrons are directing their attention to the escalating situation (please note: throughout this entire process I did not raise my voice, nor did I call her out of her name, I simply wanted to know why she was treating me so unprofessionally). Before I knew it, she was on the phone calling security. I asked for her name again, and after what felt like pulling teeth, she wrote her name on a business card as if she was being held at gunpoint to do so.Moments later security arrives, informes me that they dont care about our reasoning and we are being kicked out of the mall simply because ROSE wanted it so.Yes, this managers name is Rose. Please do not attempt to do business with this woman. She will trivialize your customer loyalty simply because she does not want to deal with it.

They creep on you when shopping but overall great experience

Great products. Amazing customer service!!!

Very good offers available, lower prices and taxes than others

Theyre closed because of coronavirus

High quality products and good service!

Great store love buying my watches here

Very helpful staff and patience.

Super expensive. Employees try hard.

Great customer service

Thank very much !!!! Love the customer service!!!!! So friendly and willing to solve the problem!!!!

Small store. Just watched and that was done well.

Great friendly staff

Beautiful watches

Just looking

Terrible service!!!!!!

I really like this store !!!