Good service typically, once walked in and was laughed at for asking for an application(in like 2017 tho) but they fix my car up quickly and honestly!

Was referred here by numerous friends after a botched tire/wheel job at a different shop in Saco. I can add my compliments to all the ones I heard before coming here. These guys are class acts all around, treat you like a human being, dont waste anyones time, and most importantly, they got the job done right and I had the biggest smile on my face driving away as I knew I shouldve come here first. Im preparing for a long road trip and was not comfortable with the vibrations/judder from the wheels (bad balancing) as the original installers had mounted them -- now I have peace of mind and a very smooth-driving little car... I have Carters Auto Service to thank for turning this around for me... I came in on the quietest, most beautiful morning, and left in less than an hour (it wasnt that big a job). The best way I can thank them is to send more business their way! They deserve it! Thanks a million, guys! :)

Brought my truck to them for an alignment, they called me about an hour later and told me they couldn’t do it and that everything should be replaced. I had recently done work to the truck they wanted over 700$ to do the alignment and replace the sleeve and one other part. So I said no went an got my truck brought it some where else and they did not have ONE issue with doing it. Was a little over 100$ what a joke. Crooks very unprofessional if you ask me. I’ve asked a few others about their experiences from them and they were all terrible! I will never use them ever again nor will I send anyone to them. Very unpleased

Made an appointment for inspection and at the day and time I dropped off my car off and went to get a haircut around the corner. It’s close to many downtown shops and also restaurants are also close by. I was halfway through my cut when they called me to say they were already finished with the inspection. They even regulated my tire pressure for me since I mentioned I was getting an alert on my dash.I won’t be going anywhere else as long as I live in Gorham. Awesome!

Great fast service, super friendly, easy to schedule

Had my car towed here after my alternator died in the hannaford parking lot. The price they told me ended up being double what my normal mechanic said they would charge me even with my AAA discount(10%), I brought this up to the guy at the counter and all he had to say was good for them. Then had to pay them $40 for a half done diagnosis to tell me my alternator was bad, my car had already told me in a big warning on my dash the alternator was bad but never tested my battery like they said they were going to do. Absolute waste and time and money, had my car towed to another mechanic.

As a Manager of an Auto Repair Shop in another state, I was concerned when one of my Customers had an unexpected break down while traveling out of town. The Customer took the vehicle here to be evaluated, and called me to ask for my advice. I was amazed that these guys were 100% honest (Im a 30 year mechanic) and treated our mutual Customer with the same Customer Service as I would. Great job, guys!

Great and honest service

Great service, knowledgeable staff.

Had front hub replaced in March of this year on my 4x4 very fast service today had transmission lines and cooler done as had bad leak done in less time than I thought very good service very polite people i recommend Carters completely thanks guys. Dennis Clark

Ive gone to Carters a few times since moving to Maine and they have provided exceptional service. Each time I have taken my car in they have done detailed inspections. They literally fix mistakes my previous mechanics have made at VERY minimal cost to me. I dont want to mislead but Im pretty sure they did the quick fixes free of charge. The extra services they have provided include: fixing my cruise control, patching a tire, tightening bolts around the air filter to my AC. They have always been detailed in describing why they do what they do and do not try to sell extra/unnecessary services. If its a quick fix and they see it, when getting paid for another task, they do it. Its very important to me that I find a trustworthy mechanic moving from state to state and these guys are that. Because of them I now have cruise control (which would have been nice moving across the country), they saved my tire from needing to be replaced, and they stopped my car (specifically my AC) from making ridiculous noises that stopped close friends from wanting to be a passenger in my own car. 5/5.

I have had many vehicles cycle through Carters over the years. I have always found Doug, and John, to be honest, informative, and helpful in determining the work that needed to be done to my vehicles. My wife and I both trust Carters to do the job correctly, priced fairly, and without long delays. They have never disappointed us. Good shop, good people, good results. They have my endorsement.

Been bringing my Tacoma here since I bought it, theyve replaced suspension components, front end brake callipers and rotors, bearings, etc. All quality work, Ill never let another shop touch any of my vehicles, Im a customer for life. If you have a hard time finding an honest mechanic who does quality work, give Doug a call.

The employees are on their game, very polite, and amazing service with a smile. Will be back for future services I cant do myself.

Excellent shop. I am a college student from Illinois, and I needed a state inspection to prove to my home state that my vehicle passed an emissions test in order to renew my plate stickers. Doug was extremely helpful and personally wrote me a letter to turn into my home state to prove I passed the inspection. This was a weird situation, and Carter’s was willing to work with me to help me get what I needed. Thank you, Doug!

Great customer service. Very clean facility. Knowledgeable mechanics. Fair prices. Local is always best.

Been going there for quite some time now. Will NEVER go any where else!! Doug and his crew are the best and they care!!!

Carters doesnt advertise rodent control but they did an excellent job clearing out a mouse nest and all its rubbish from under my hood, then repairing the chewed wires of the fuel injector! My mouse-mobile runs well now and the cost was very reasonable.

We have been doing business with Carters for 23 years. This is the best repair shop in the state of Maine.

I have been going to Carters for years now. They are honest and reliable. I wouldnt trust anyone else with my vehicles.

Great service for years.

We switched from our dealer after they pulled some shady stuff with us, and I wish we had done so sooner. Professional, courteous service is all I ask for and its what I got. I wll go back and I recommend it to others.

Very friendly and helpful did a great job

I think Carters Auto Service is the real deal!! I have brought two of my cars there andI find them very honest, reliable and affordable. I just moved to Gorham and theyhave a new customer!! Thank you for the great service!

Good and honest auto service my family has been using for years and years!

Great auto repair shop. Fare prices and top shelf service.

Friendly and knowledgeable staff, repairs done with professionalism and done correctly the first time.

Quality service you can trust

Fast, friendly, and reliable! Ill never bring my car anywhere else!

Best best best,, never go anywhere else, period

Excellent service and always cheaper than the dealer.

Honest and reliable auto care. People you can trust to keep your wheels rolling.

Excellent customer service, fast auto service.

Bought new tires at over $750 last year for my wifes SUV. Had Carters do the alignmnent Within a couple days of putting them on. A few months later my wife complains about the truck pulling and making a noise. I have a different shop look at it thinking it was brakes, he calls me and says all but one of the bolts on the front end are loose. One nut he took off with his fingers, so Id say never tioghtened from the alignment and tire wear was more than should be. I take it to Carters and they do another alignment for free. I should have put up more of a stink because the damage was done on the tires after a few months of driving the truck with the front end floating around. Fast forward 4 months and 4700 miles. I go to rotate the tires and the insides of both front tires are bald, one about ready to show cords, alignment cannot be right. I go to carters and he talks about pot holes and Maine roads. I dont buy it. Says it couls be out of alignment from hitting something. It you hit something and mess up alignment something is bent or broke and the steering wheel should be crooked. He said he could align it again and I told him to not bother, ill take it somewhere else. Now I ruined a set of tires in 14,000 miles in less than a year from THIER poor alignments. This is the second time Ive had a problem. A few years ago I got an inspection sticker there and the next day a tie rod fell off my truck at 45 mph. Thank god I did not have my kids in the truck. Im done with these guys. We pay alot for service and we expect it done right as our loved ones safety is on the line. Never again. Roger Charest

Always awesome service at Carters and 10% AAA discount

Great service

Friendly, fast, flexible, and efficient

Fixed my car, stand up guy

Auto service that I trust