Good customer service, professional environment, and easy scheduling. I needed to replace my battery terminal cable, and they were able to fit me in their schedule within two business days. I definitely recommend this business!

Charlie was super helpful! Checked out my truck and told me what the best move was for my tires and alignment. 10/10 recommend

Really wonderful service. Easy to call and schedule appointment and when I arrived they got the car right in as planned, minimizing my wait time. The staff including the manager Damian was excellent and was helpful to point out things or recommend only what they felt was needed, or what to keep an eye on for service that might be coming up. Answered any questions I had without a problem. Got out in an expected amount of time as well. Definitely recommend this location more than others.

I got an oil change and was informed of issues I was having with my brakes. The oil change was pretty inexpensive and Im glad I was informed but they also tried to get me to do things to my brakes that would add a few hundred dollars with my bill. I was able to take my car to a different mechanic for a much more reasonable price, and he explained what he was doing with the brakes and why it was or wasnt necessary. Just something to consider

Not only did we find the best price for tires but the service was outstanding. Jacob did the installation and he was extremely professional and courteous. I highly recommend this location for all of your vehicle needs.

I have been taking my vehicles to this VIP for several years and am continuously impressed by the professional, thorough, and friendly service that I receive. I have always had pleasant interactions with the staff. I trust them with all my vehicle maintenance needs. Thank you!

My new tires weren’t cheap but there’s a reason this place is called “VIP” Auto and not “Run of the Mill” Auto. They are professional, courteous, and do a good job. I feel that I got what I paid for and was treated with kindness and respect. The only reason I left 4 stars instead of 5 is because I was told my car would be done around 2 but it wasn’t done until 5. Not a big deal. I will come back here in the future.

Great Experience, the VIP in Gorham on County road was able to accommodate me on last minute notice to service my vehicle although they had a booked schedule. The service was efficient, professional and convenient. Everyone at the shop was friendly and respectful. The waiting area was clean and comfortable with free water and coffee. They also honored my AAA discounts. Overall pleasant experience.

I recently took time out of my day to take my sons truck for an oil change. VIP Gorham has been servicing the truck for some time now so I didnt hesitate to make an appointment. Once again, the experience was quick & easy. The staff is extremely helpful and had the job done in 45 minutes. THANKS VIP!!

This location seems to be very busy so I recommend setting up an appointment. The oil change and tire rotation took less than an hour. I was able to observe the customer service representatives and they definitely were more than helpful to numerous other customers to meet their needs. I will be returning to this location for more service.

I went into Vip with a quote I received, an employee named Brandon was there to help me out. The items I was trying to purchase were quite hard to find and Brandon went out of his way to help me find the tries I needed. Brandon was very kind to acknowledge the fact that I was a Veteran and offered me a discount I didn’t know about and I thought that was great of him, I plan to go back in the future when I need new tires and I’ll be asking for him! He was Pleasant and patient and got the job done! Thanks bub I’m quite pleased!

Horrible Experience. Do NOT go here.Made an appointment for 8:30 for oil change and inspection. When I arrived at 8:20 the representative at the counter said the appointment did not matter that they do not recognize online appointments, I was still going to have to wait, but he would try to get me through quick.Over an hour later they are done. Only performed the oil change, did not do the inspection. The representative called me a liar and said that I did not ask for the inspection. The email confirmations I received from VIP clearly state oil change and inspection. Terrible customer service.Just an Oil change cost me $79.70DO NOT get your oil changed here, go down the road to Prompto, only $35.Will never make the mistake of going to VIP again.

I always try to use mom & pop places when I can, but I really enjoy the service and atmosphere at the Gorham VIP. Theyre easy to work with and knowledgeable. You may have to keep an eye out for extras on your service that you can decline like tire maintenance. Nice group of people. Easy in & out, enjoyable.

VIP has always treated my family very well. They have been prompt and courteous, and their work has been great. The alignment package is well worth the money! I recommend it to everyone!!

Very friendly service personnel. It was clear they were busy with many details, but made sure I did not wait long and processed by service very quickly. They asked all the right questions, and made me feel taken care of. Thank you.

Damian Derosier was a pleasure to work with. Fast service, done professionally. I brought my car for an oil change and they made time for a much needed alignment also, saving me time! I’ll be back!

I took my truck in for a bulb replacement and it discovered there was actually water in light and a leaking coolant line. The diagnosis was quick, the service even quicker. Excellent place to take your vehicle.

Got my inspection done here and they did a great job. Everyone was very nice, especially Brandyn! They were pretty quick considering how much needed to be done. Car is still working great even months later!

Always a fantastic experience at this location! Brandon is a pleasure to work with, very personable, knowledgeable and has great customer service skills, which is not common anymore. The techs are knowledgeable, timely and take the time to explain things so you can clearly understand it and know what to expect. Keep up the great work!

Very friendly service personnel. It was clear they were busy with many details, but made sure I did not wait long and processed by service very quickly. Charlie asked all the right questions, and made me feel taken care of. Thank you.

Made an appointment to get my oil changed. In less than 30 minutes not only was the oil changed, but I got a FREE checkup on the car. The waiting room had clean and comfortable chairs, which I appreciate. Very courteous service.

VIP has been a good experience for us overall. They matched tire prices for us. Installed a battery and taken care of our oil changes. Communication is great and very easy to work with!

The service was worth the wait. The manager was professional and provided great customer service. VIP is definitely working hard to demonstrate they value their customers.

I brought my son’s car in because of a strange noise from one of the tires. This turned into a long, complicated ordeal in which there were many twists and turns, none of which were the fault of VIP. But at every turn Shane and his crew were kind, professional and sympathetic to our needs and concerns. While this turned out to be complicated and expensive fix, I can’t say enough how accommodating and professional everyone I had contact with were. The car is now running smoothly and I thank them for their effortsI highly recommend taking your vehicle to the Gotham VIP. They are fair and honest and are truly concerned for their customers!

Came here for an inspection and needed a couple of small things to pass (wipers, light bulb, air filter). The technician was super friendly when they called about those things and only charged me for the parts, no labor. The customer service was excellent at the front desk as well, made me feel like I was their only customer.

While visiting Maine from Texas our water pump went out. We called several places and no one had openings for another week, then we called VIP. The first VIP didn’t have an opening but the man (I think his name was Branden) who answered went above and beyond and called other VIPs to see who could help us. VIP at 14 County Road, Gorham Maine took excellent care of us and fixed our thermostat and water pump plus they even gave us a discount. Hats off to the wonderful team there, Shane and Mike! We read some bad reviews and we were worried but now we know not to believe it all, thanks VIP!

I needed both headlights replaced. I knew it would be a challenge for me to do in my driveway having to go in through the tire wheel well. Figuring it would be an hours labor, as most garages do for most services,I was surprised when Charlie said the total was Just the price of the bulbs.While also there I saw a young college student very apprehensive about bad news about her car and a different tech came out and said she was all set, there are no issues with the car.They didnt take advantage of her.I will be going back for my next service.

Great service! They were very busy on Thursday but he was able to fit me in the next day. They checked my brakes for free and recharge my air conditioner. Thank you for such fast and friendly service!

Always professional and personable. I never feel like Im being bullied or taken advantage of. Stress free.

My car received new tires, oil change, and alignment. There is a clean and comfortable waiting room. Thanks to Brandon for great costumer service.

I booked an inspection two day in advance and the staff were very friendly and helpful. They took about 45 minutes. My tires had balled so they helped me pick out the right replacement and we’re very upfront about the costs. They were great. Thank you!

I have been coming to VIP for oil changes for years now. The staff are very kind and I love having such a short wait time! Very reliable service at the Gorham location!

My car needed a Maine State inspection and the Gorham, ME VIP quickly and professionally inspected my car. Now that the service department is under new management, I will bring my vehicles there more often for service. Everyone is happy, professional & kind! Great to work with!!

Always a good experience. Seems I can always make an appointment within a few days. Got a tire puncture within a couple weeks after buying new tires, and they repair it at no charge. Pleasant interaction each and every time.

Brandon helped me at this location and he is AMAZING. Polite knowledgable and very helpful in finding a solution to my headlight problem. I had been to 2 garages before Brandon correctly diagnosed the problem and guided me to the solution. This guy is a valuable employee and I was very pleased with the service. I recommended to friends and family this location!! Just wanted you guys to know Brandon is a valuable employee!!

My Yukon literally broke down just minutes down the road from VIP Gorham at the end of the business day. They fit me in first thing the next morning, diagnosed the problem, suggested some maintenance services and had everything completed before noon. I am beyond grateful for their service team!

Good service, Damian was knowledgeable and pleasant. Would recommend them.

They are friendly and have convenient availability for appointments. One of the few shops where you can get weekend service hours.

A few weeks back, my wife was experiencing a severe brake noise from our Subaru. After being told by our local dealer we couldn’t get in for over two weeks, we reached out to this location, because they had told us our former service advisor Charlie Sanborn was now at this VIP. Without any hesitation Charlie remembered us and got us in same day! We ended up needing front and rear brakes and rear calipers, he was able to get it all done same day, and go above and Beyond to accommodate my wife. Thanks Charlie for your great service! Great job!

Tyler & Mike at the Gorham location stepped way up to help this out of towner in a last minute jam with an oil issue right at closing time. Can’t thank them enough for their graciousness, kindness and assistance.

I needed a simple oil change. I booked online, showed up at the chosen time, and my Honda was taken right in. The service manager covered the drivers seat and steering wheel with plastic, taking great care with my car. An oil change is easy service for any mechanic but I was still impressed with the process and service.

Really fast service. Bought 4 new tires for my car.

Had a little bit of a misunderstanding originally, but Damian was extremely nice and understanding over the issue. Got worked out quickly - very quick and helpful on the response for customer service

Went to VIP to get my car realigned, fast amazing service!

Excellent service. Charlie was efficient and the tech was great- explained all that he did and what he found. Appreciate the great service.

My husband & I appreciate VIP Tires & Service in Gorham & Windham. They found a loose tire rod that need to be replace on my husbands car. VIP provides great service and are concerned with the customers vehicle safety.Thank you VIP

My vehicle was hurting for new brakes, pads, rotors, and a few calipers. The service staff as well as the mechanic were incredibly helpful and knowledgeable. I will always take my car to vip from now on!

I first became aware of this business when I had a very persistent slow air leak in one of my tires. We were new to the Berlin/Gorham NH area, so we just looked for the first Auto Service center with a name we recognized and that was VIP. These people are so nice, courteous, polite, and eager to serve. They found a small nail in the tread of the tire. They fixed it by removing the nail, boring out the hole it left behind, and then they filled that with a rubber plug and a vulcanizing glue. That caused the tire to be slightly out-of-balance, so then they balanced the tire. This was all completed in less than 15 minutes and then the big surprise came in... They did not charge us at all for their work! I could not believe it! Never have I experienced a service center that performed parts & labor work for free. I later found out that some of their services with regard to tires are offered for free as a general rule. Thats really cool!Needless to say, they now are our auto service provider for both of our cars. All of their employees are awesome and very nice to work with. The tires are great and their work is awesome and at a great price too. The shop is nice and clean and they have a waiting room. A bathroom is located out back in the shop. We recently bought our first set of studded winter snow tires from this VIP center and at a great price too. We love them.I highly recommend this VIP Tires & Service Center for anyone needing Tires or work done on their vehicles.Best regards!John

Always super helpful. Lets me know my options if any problems arise. Would recommend.

Got an appointment first thing in the morning, got an oil change an inspection and brake pads. Took a hair over 2 hrs and my Prius C is running like new all over again. Great atmosphere while I waited. Deff recommend

I had a screw in my tire and VIP fixed my car the same day. The customer service reps were patient and friendly, explained everything well before and after the service. I also got to enjoy a free Keurig coffee and work on my laptop while I waited!

The VIP in Gorham has the most amazing employees. Always very professional and helpful! I’ve been bringing my car here for a few years and will continue. I always recommend friends and family come here as well.

Great location, the customer service has never been anything less than exceptional.

I had an appointment to get my husbands car serviced and they were very prompt. Charlie I believe he is a service writer answered all my questions and as I sat there I kept coming up with more lol. Thanks guys!!

I am new to the area and it was my first time at this location. Everyone was super friendly and I am happy with the service provided.

We were traveling back to Conway NH and it started snowing heavily, we had picked up our snow tires but they only had five minutes til they closed. Although they had already closed the register, Richard and Christopher agreed to stay open to put snow tires on for us in order to get home safe. I will forever be grateful for their help and kindness! Thanks so much Richard and Christopher!

Great experiences always at the Gorham VIP. Employees have always been friendly and helpful with scheduling and services. Met the new manager, what a friendly, helpful guy. From new tires to repairs, Ive always left satisfied.

They were all very nice and the service was great! Everyone seemed to really know their stuff and were able to help me quickly.

I went in for an inspection sticker and these guys were very professional. I highly recommend VIP. Thanks again guys!

Very good service and very promt getting my vehicle back

Solved my issue and then some in a short amount of time! Much appreciated thanks team

The Gorham VIP Auto Service Team has been treating our family cars with great care over the years. We have (3) SUVs that have needed Tires and state inspections. This last state inspection revealed a broken clamp on my exhaust that had been causing a hard-to-find rattle noise. Thanks Gorham VIP Team !

I have been going to the VIP in Gorham for years and they have never let me down and I will continue to go to them no matter what vehicle I have.

Ive been going to VIP for years, always friendly and do a good job.

Turned into a great place. I went there years ago to the one in Gorham and the store manager was not very good but the store manager that is there now is great.

Amazing service, helped me find the right tires for my car and many options at different price points!

Promt and friendly service.

Always had quick service at a fair price. Enjoyed the seating area that looks into the work area. Many convenient locations.

I highly recommend this VIP location, and here is why: I walked in very worried, and within 5 minutes I had a solid explanation from a knowledgeable and caring professional. I truly got VIP service! I definitely expected what I usually get from other venues- a quick jacked up price with assurance the most expensive option is my only one. The two employees I worked with deserve a shout out for being transparent and professional- I sadly do not have the card with their names- Thank you for being so kind and helpful.I left happy, my car left happy, and every question I had was answered respectfully- they are setting a great example for how individuals should be treated in any customer service setting! Clean and safe waiting area, hand sanitizer, coffee/tea if you are waiting. My knowledge of cars is far from ample, and that can be very intimidating on a budget. I was given options, information and a price that beat my previous quote (from another vender) by an amount that raised my brow. This reflects honesty and THAT is care for customers- you can’t pay for peace of mind, but I certainly had it walking out of the VIP in Gorham! My date of service was 5/7 9:15am. If you have any anxiety like I do, if you are on a budget, if you worry ‘are they being honest with me?’ take a drive over and speak to honest folks, truly. I only write reviews for businesses that speak for themselves. Thanks again guys!!!!!!! Keep up the awesome work! I know where I will be going with any and all further (knock wood) car issues and maintenance and will absolutely be referring my neighbors as well. :)

Great place to get work done on your vehicle great customer service

On time and dependable work.

Cameron and Richard are always helpful and friendly. Since moving to Gorham we always use this VIP for all our vehicle maintenance needs. Highly Recommended

Fast, reasonable, and great customer service. I’ll be back with my other car soon!

3 months ago I wrote an awesome review because I had a great experience, the second visit I had was quite the opposite. Last week I purchased 4 new tires and had them installed at the Gorham location. Spent almost $1,000 at this store even after others told me to never use VIP for service, that my truck would come out worse than it did going in. And thats exactly what happened. I drove my truck straight home and when I started it up the next day, my ABS light was on and also my traction control light was on. I called VIP and was told to come in and they would look at it. I spent 4 hours at this shop for them to tell me they couldnt fix the issue. They replaced a sensor but the lights were still on and thats all the effort that was put into helping me. I was told to bring it somewhere else and that the work they performed had nothing to do with the lights coming on, it must have been a coincidence. This is completely not fair, not okay and downright bad business. Already in a tight spot financially because of this pandemic I was ecstatic to finally purchase new tires. Now I have to bring my truck to another shop, come up with the money to have them try and fix it and hopefully get my inspection sticker by April. I dont usually give bad reviews but this was unacceptable to me. I will never step foot in another VIP unless they are willing to right their wrong and help fix the lights they caused to come on. It was quite the coincidence.

The customer service is super-friendly and efficient. I never feel like they are trying to sell me services I dont need and I trust their expertise with my cars upkeep. Oil changes are fast, reasonably priced and they offer discounts for military and first responders which I really appreciate. Highly recommend them!

Prompt quick response to my need for new tires. Brandon showed me all my options and was very knowledgeable. my car was brought right into the bay. No waiting!

I got an alignment here the service was great and fast the mechanics and all the staff are very friendly people and did an amazing job getting my full size pickup truck to drive strait down the road

Third time Ive used them. They have been excellent. Richard Fligg did an awesome job and really took care of me. Highly recommend!

I routinely use this store anything from state inspections, trailer tire replacement, even purchasing new tires. I keep coming back because the staff are very pleasant to deal with and they do a good job with whatever I bring them for work. Most recently my vehicle failed its inspection and Im so glad they did a proper inspection to notice I had a hole rotted through the frame of my vehicle. Nice job Brandyn and the rest of the crew!

Cannot say enough good things about this place. We were stuck on the road and they fit us in. Richard at the front desk was super helpful and very accomodating. Chris, our tech, we so nice and went above and beyond. I am from Georgia and will probably never make it through again, but I had to leave a review because Chris and Richard were as top-shelf as they come...

Took my truck in for four new tires and a front end alignment. After I left the truck was pulling to the right so I took it back the next day and they put it on the lift and then told me the the alignment was fine and that something must be bent so I believe them, then took it to a real shop and was told that VIP didnt even touch the alignment bolts iSo in the end I lost two of the 4 new tires VIP is a joke well at least in Gorham NH.

Fast, honest, and they do good work. Excellent service.

Excellent service - very friendly and knowledgeable staff!

Very great service and friendly staff! I was having trouble scheduling an appointment to change a tire, and they got me in right away!

These guys do a great job every time I have dealt with them. Most recently, it was good to see they had a new desk person who is much more friendly.

Friendly staff had me in and out in good time.

I feel very lucky to have VIP auto service to rely on for my vehicle repairs! They are staffed by people who care about quality work and customer satisfaction! Keep up the good work!Thanks. Bill F

Great service and professional and fun staff. They went the extra mile to get things done. Brandy did a great job in getting the parts needed for my service.Thank you.

Service was superb, was able to accommodate my availability to book and appointment. The job was done well.

Excellent service. Prompt, friendly and knowledgeable.

Great experience fast and friendly service.they even went to an other location to get my tires.shout out to brendon and Cameron

My go to when I need something done! I cant thank the staff enough for the amazing service even during these difficult times service hasnt changed easy to make appointments from my regular oil change to an unexpected tire repair they get me in quickly and back on the road! Thank you all!

Good people and service

I ordered my tires last week on Monday. I was told it would take 2-3 days for them to come in and they would call me to schedule a time for them to be put on. I heard nothing. I called on Sunday to inquire about the status and was told the tires Had come in. I scheduled an appointment for Monday. I went in today for my appointment. Brandy was cheery and professional to check me in. I was told the wait would be an hour. Approximately 50 mins later my husband arrived and told me my car was outside with new tires. I went to the desk, paid over $700 and left to find that my tires had not been studded- a service I had ordered, asked about when I called to schedule the appointment AND when I checked in. I went back in and was told it would be another 40 minutes. I left to get lunch and returned and the car was ready with studded tires. Approximately 15 miles later, a tire warning light has come on in my car. I AM NOT HAPPY! Obviously its likely a sensor that was incorrectly installed, but this is a MAJOR annoyance since I live 30+ miles from VIP. This is my second bad experience at this location. I would be unlikely to use them again except for the fact that I paid for the tire warranty and will expect them to install my tires next year. Sigh.Edited to add: An employee called me the next day to try to make this right. They invited me to come in to inspect the tires and reset the tire light. They were friendly and professional. They also gave me some coupons for future use for the inconvenience. That wasn’t necessary but I certainly appreciate the sentiment.

Friendly staff an timely work. They get the job done right ✅

Always have quick service here. Brandyn is very helpful at the desk. Also appreciate the support for veterans/military!

They have always treated us fairly. We go there for all our oil changes. Good discounts for veterans also.

God awful. Went in for simple ball joint replacement, ended up quoting me for 1200. Went to a different place for second opinion and got my car fixed for 1000 dollars less and in a quarter of the time. Don’t waste your money or time going here.

Had an oil change, filter, and state inspection done on my wifes 2015 Volkswagen Tiguan 10/20/2020. Couldnt ask for a better group of folks, courteous and friendly. I have done business with VIP over many years and have never found fault with anything they have done for me. I would recommend them highly. The seem to go out of their way to help.Stephan Loeffler

Great service and knowledgeable staff.