Nice remote check in on your phone as you arrive. The place is still still set up for covid like no contact if you want that. They will add you to a list and call you in when ready after registration so you dont have to wait inside. Im always surprised at how many people are in this place, Ive had to come in to a store maybe three times in 10 years as a customer. This place is popular inside. They do have lots of goodies.

Slow due to few reps, i can deal with that. Hiwever, when you are there for almost 2.5 hrs and there is no public restroom! Its heat indexed at 103 degrees and the guy says you have to walk across to Freddys, there are maybe 10 chairs toos theoughout their whole building and about 35 people in there....... Just for a rep to look at your phone for 5 min and say ya idk its going to cost you 240$ to file an insurance claim well after you already pay 30$ a month for their total coverage insurance plus about 350$ more per month just for the service........ Pass im thinking its time to switch carriers. Verizon is the epitome of insanity!

Had an appointment got helped right away that was the only reason for one star. They lied 2 me x2. Rushed us out of there because it was 730 and they closed at 8. Then do what u got told to do and had to go back a 2nd day thought they took care of everything for us. Well we were wrong got a tex message the next day to state differently. Will never go back here!

Could not help us because they were out of stock of phones

I understand business are going through difficult time right know and that are trying to do their best but I am not sure this place is one of them. I have try to call and schedule appointment no answer I understand high call volume unable to leave message then I go in person and schedule appointment I got one then I show up only to be told I have to wait and get call that is it what is the point.

My sales person was fantastic! Very knowledgeable, helpful, explained things well, and knew just what we needed. And of course the facility was very clean, organized, and modern.

Such a long wait, unless you make an appointment. (Life during a pandemic) but my problems were solved once I was admitted.

Nice place, friendly staff

It was good

My assistant at Verizon was very helpful and informative 👍

Dont go here if youre in a hurry. They have a few great and helpful employees, but youll be waiting quite a while even for simple tasks or questions. Customer service is not great. Ive had several poor experiences here. They do not value your time.

Thanks Tara and Galen so much for working with me!Disabled Veteran unable to wear a mask.Thanks for coming outside to help. Best service weve had during COVID!

Quickly in and out I dont like that they dont transfer your phone info for you anymore.

It shouldnt be this hard to get a new phone activated. Going back again tomorrow for my 4th trip. No issues taking my money though.

It was the worst experience when you ask questions and employee doesnt know the answers and Manager Maria approaches but Manager doesnt know the answers to my questions and have to rely on customer service to answer questions when Manager suppose to know the answers so should be manager. Maria kick me out of the store in grand island because I ask questions she even moving her hand like I was a dog. she doesnt even know to answer my questions neither treat a customer I would recommend to check video cameras instead of saying I will find out or accepting tu hat she doest know she said Im gonna ask you to leave the store because been the manager with that attitude is no good I disconnect 3 of my phones and about to disconnect the last two because Im as a customer deserve some respect not to be treated like they are own the store

Went in to buy a tablet, ended up not only doing that, but switching to Verizon from US Cellular. Better deal all around, and the sales guy, Derek Lemburg, was very knowledgeable and personable. In the end, my bill was reduced by 50% when switching. Also, Verizon has a great discount for military members and veterans!

They answered my questions

The store is clean and well organized. Staff is knowledgeable and can answer most questions . My only real complaint is the wait. If you walk in or schedule an appointment you still have to wait awhile. Last time I made an appointment, I had to wait 20 minutes. While others who came in after me with no appointments got waited on ahead of me. When I asked about this they said it was because the person I was scheduled with was busy. Now I dont make appointments.

Had a great experience shopping for my sons first cell phone. The customer service rep knew exactly what we were looking for and didnt try to persuade us another way straightforward and honest. I hope my visits are always this quick and sound thanks again.

My husband and I greatly appreciate Heath. He cleaned my phone out and helped with pictures that I thought were lost. All this and he didt try to push us into a new phone! A very helpful employee. I give Heath 5 stars!! Thank you for your help! 😊

You were amazing! I know it was not easy so thank you!

Service was great used key op for my business no problems

Very personal and very helpful.

Very helpful with my questions

5:30 on a weekday evening so it was a short wait cause they were busy. Issue was fixed quickly and everyone was very polite.

I luv Verizon it is my iPhone 7 network

Good service

Staff welcomed us as we walked in. Great attitudes, a bit of a wait but when we were helped it was quickly and efficiently. Thank you

They have a good system here. You get greeted and put into a queue. Usually dont have to wait to long. They always solve my problem and are very friendly.

Good way of greeting customers & putting them in a cue. There was a wait, but I relaxed until my turn. Then guy popped a simple card in my new phone, no charge.

Verizon sucks. I think their staff are rude and not knowledgeable. All they want to do is sell you things you do not need. They are not willing to help you if you have a problem. Its all about making money with the retail people in their stores. I dont evevn want to give them one star.If I could I would give them Negative Five Stars.

Great customer service.

Dan was very very helpful. He was extremely patient and knowledgeable. He showed me everything that I wanted and was very honest about the products. He took time to take the different cases out of the boxes so I can look at them and compare them. He never once made me feel rushed or inadequate. I felt like everything was covered that I needed and he also pointed out that I could always call him at any time and gave me his personal card.

Very helpful staff however it takes an hour and a half go get anyone to help you

The staff seem really friendly, but at the end of the day, Verizons system is broken. I can appreciate what they are trying to do with checking people in and then having you browse and wait for assistance. However, I had a couple simple questions about a charger. I waited forty minutes to discover I was still fidth in line to be assisted. Very frustrating.

Helpful staff. For a busy day they solved my issue in an acceptable amount of time.

I wouldnt waste your time here unless absolutely necessary

Very good and friendly

What feels like a simple change often takes far too long. Though the staff is friendly and often not pushy with sales.

My helper was really nice,and has to much knowledge about her job, that is wonderful to have professional worker where the customer can trusting, and feel confident to coming again.

2 seconds to get help. Loved the quality of care. Best Verizon Ive ever been to.

Great cell reception but way overpriced service

Very good technical service provided by Galen

Slow customer service.. Would give a negative star if it were possible.. We are not very happy & then they still messed up our acct changes so well have to go back in yet again to try & sort things out yet AGAIN now that we got our bill & seen things are all completely wrong on our bill... After being a long time customer (some 16+yrs) this is seriously very disappointing!! :(

My phone had been acting up so I was considering doing some comparison shopping as I didnt have a contract anymore but was still using Verizon as my service provider. Before I had the chance, my phone died. EEK! I went to Verizon in Grand Island, NE in a panic because all my info was then locked away. Their Solution Speciaist, Galen Quick, lived up to his name and title, by solving all my problems quickly and is the reason I will continue to be a Verizon customer. What an asset that young man is to your company!!

Your better off shipping online.they dont answer phones for assistance .or have you call and wait for hours on end.then when u go to the store they make you wait an additional 1 to 2 hours.Shop online

If you need help with a phone you already own, dont bother going to this store, customer service from another phone would get you more help, if you dont mind the up sells, the pushing you towards a phone you dont want or a long service plan with excess monthly fees...its the place for you.

Very helpful and knowledgeable salesperson.

Its best to do most of your research before going in, that way you can be sure youre not only getting the best price and deal but youre not getting screwed over because theyre changing your plan.

Answer my smart phone questions

The service is excellent! Mark is awesome 👍

Tired of losing calls

Theyre a little busy thats why I dont want to give him five stars you going to have to wait a minute for somebody to get two but when somebody does get to you especially the guy I spoke with definitely knew what he was talkin about definitely knew about for g5g definitely knew about Verizon versus other services but if they knew about the bill and what it entails to get Verizon contract

Nothing special. Their service works has advertised which to me is a bare minimum, just wish it was less expensive

The young lady who assisted me tonight with the Gizmo all download was very helpful and kind.

Great customer service. I was able to get the information I needed to make my decision.

Great

Great people, good vibes. Very helpful and friendly.

The store employees are friendly and helpful but the store is understaffed and the wait times are horrible. Over 45 minutes into a 15 minute wait and the line continues to grow. Frustrating that it takes this long to simply add data to a prepaid hotspot I need for an upcoming event.

Very nice and courteous

Had good service 👍¡¡

Great job Verizon 👍 Mark done his job most excellently

O.K. Took care of the problem, in short time!

Mike is a nice guy. Just dont care for the service there and Verizon is overrated.

We always have to wait at least 30 min to be helped by a customer service rep. We hate coming into the store because it takes so long.

Stopped in to look at new phone the sales girl Amy was very helpful.

Brady was awesome at helping me take care of all of our replacements!

Service was good, but I wish they could activate my for me.

Long wait but very helpful staff.

Very slow at helping customers, 3 employees standing at door as customers walk in and 2 employees helping 2 out of the 25 people in the store.

I hate this place checked in. Watched 5 associates walk around with notebooks for 20 minutes and then take people who came in after us. Asked why ......they said we were not in the system asked who sent the text that said we were next in line. Couldnt answer. In fairness at this point I was angry enough to walk out forever and thats what I did.

My son went to this store with a problem with his LG G2. All the employee wanted to do was sell him a new phone. She looked at it with a magnifying glass and said his warrantee was void and he had to by a new phone. There was no damage to the phone. She then proceeded to tell him to call customer service, well how can he do that if his phone doesnt work. This stores customer service is horrible. Its sell, sell, sell instead of good customer service to help a person. This is not the first time this stores customer service has treated my son and wife badly. He finally had to drive to Omaha to get his phone taken care of.

Updated.... Please read. I give GI location 0 ⭐️My phone was locked and it was there fault because when my phone was made and put together I was never given a password. I asked them for help and if I could talk to the guy that made our phones and they kept making me look like the bad guy asking me What is your password? Over and over and saying I wasted my trip up here and I should call Google. The young customer service lady was texting in front of everyone and not working and would not help me. I told them I could go back to Hastings and they would help me. They said negative things about the Hastings location like they cant do it either when Hastings location did the job great and fixed my phone. Worst experience ever and humiliated when they messed up on the phone and would not admit to it. I hope the head person reads this and sees that there staff is rude and does not care about customer service and are lazy people who need to get fired. Future Version customers do not waist your time on jerks who hurt people like them go get great service at Hastings were they fixed my phoneRecent update Aug 21stI went to Verizon in Hastings were John helped me and once again top of the line 10/10 customer service. I had another issue a big one. My sales rep who knows nothing Im talking about Grand Island the one on Highway 281 close to the mall. When I got my phone it had a protective waterproof screen protector. I called them up they said we are sorry to hear that and that I did not buy that LifeProof Waterproof screen protector. They were not going to help me the sales man said try taking pictures under water so I did the salesman and I found it was defective but still Grand Island would not do a damn thing even though it was there fault the screen was defective and my phone is shot and Im out of 100s of dollars and had to get a new phone. In GI they took advantage of me and threw me to the curb twice. If I could give them a -10/10 thats negative I would. They do not know a damn thing about kindness and customer service. I hope cooperate closes them down. The hell with them sorry Im mad but I have a good one. But thanks for all the great help from the Hastings location.

Very polite and friendly knew what they were doing

The help could be nicer, and not so rude. They need more staff, theyre short staffed. People waiting for hours not good Customer Service.

Great service today from our agent! Go early in the day for shorter waiting times.

If the worker says that they are available in 25 minutes, expect to be there at the minimum of an hour 3 hours at the most. The phone store is kept in good shape and is very clean.

They had plenty of help and fixed the problem with our phone quickly

Too busy. Long wait but staff was very helpful and did a great job.

Took my daughter to this location to exchange phone today. The wait wasnt long(15-20mins). We had Awesome customer service, the mgr even helped give us more options with her phone. Gotta say, it was a very pleasant experience @verizon.

Have to have mask and then wait and wait .

They verified our identity so we could get phones.

It was awesome they had varry varry nice people they helped me find the perfect plan and I phone. At a varry varry good price

Jonny was very kind an help full, i usually ask for Jonny he took care of every thing my phone needed. I will NEVER use the older guy in tat office. But other than that the store is very clean.

The GI store is always so helpful and can answer all your questions. I always make the drive there when I need a new phone.)

Have always had patient staff help me, whether its for a new cell phone, help with understanding my cell phone or even upgrading my service. Sometimes there is a wait, but Verizon is worth it.

Great service, plan on a wait most days.

Customer service in store is usually very good. Any problems I have had from Corporate Verizon are explained to me at this store.

They were very helpful!!! Great store!

Verizon has excellent coverage area in central Nebraska but this store is horrible. I added a basic phone for one of my kids. The individual that I talked to while doing this had wrote everything out that showed what my monthly charges would be. Only problem with that was he was off by $20 per month. Doesnt sound like much until you figure that is for the next two years. Now thats a $480 mistake that I have to pay for because someone else didnt do their job right. I did go in and speck with the same person with the paper he wrote everything on and after an hour all they could do was credit me $20 once(which I never did get). The only thing this store cares about it getting the sale. This is not the only store in town if you want Verizon.

Stopped at store on Tuesday ...MIKE told us the phone we wanted was not in stock but on sale online for a really great price...but he claimed he had lots of another model in stock...went home tried to find the one we wanted online .. found nothing...returned to store today...to buy the one they had lots of ...MIKE acted like he did not know us..another sales person looked for the model MIKE said was in stock...none found..,but he did find one of the previous model we had asked for..

Nice people and they are always very helpful.

Mark Sanchez here is a phenomenal worker. Makes it worth the visit.

Very helpful with our complicated problem.

Great phone company

Horrible. Customer service not professional at all. Just walking around texting with 12 people waiting to be helped. Prople are even seating on the floor. Thats rude. They need to hire people that really knows how to do their job not just to be seating on a group talking and laughing around.

Good people but wait time is too long. Never seems to be enough employees.

Always very busy but good customer service

Great service.

Mike was a big help getting my mom off a flip phone and into a new smartphone!