Be careful with the price, there are hidden fees: building the bike, handling, documentation and delivery. At first I rated them 3 stars, but after speaking with Shaun, he really delivered. The delivery driver communicated excellently, was patient and kind. Yes! I had to call many times, but they were very responsive. Shaun, Sam and the team...thank you delivering my bike and for the experience. Much appreciated. Love my ⛑️....
I would give them a no star rating, if I could. They are scammers and horrible at customer service. They are somewhat friendly to get you in the door to start a buying process. Once you sign for a purchase their true character shows. They will make promises but won’t honor them once it’s time for them to. Their service fees are outrageously high. One of the guys who works there told me, “I just work here, but I’d never buy the brands we sale”. What does that tell you?!?! RIGHT! Never again....
Bought my son a bike from here less than a year ago. I called for engine issues and was told they went out of business so they couldnt honor the engine warranty. Looking online now, shows that was a lie. Beware. They will sell a running bike but wont honor the warranty. Never again.
I bought 2 four wheelers for my grandsons. Kevin was very professional very courteous and very patient..I would recommend this company for your next purchase.. it was a great experience..Thank you again Kevin and your staff..The bikes are beautiful and run great!!!
I wish I could go ZERO stars. Exactly one year ago I purchased a 150cc scooter and for the year we constantly has motor and charging issues. On 10/27/2020 I decided to junk the scooter and get a new one. I bought a new (0 miles on it) 150cc scooter. It has crapped out 4 different times in the 2 days. It has lost power in mid ride and died. With a jump start, it will turn over good but it still took 10 minutes for it to catch. I’ve had it. It’s not the battery because it turns over but will not start. I called DFW Scooter and they said they would fix it for $85.00 an hour labor. It only has 27 miles on it but that say “Not covered by warranty”. I am enacting the Texas Lemon Law and returning it tonight.Also, they advertise a scooter for $799 the charges up to $650 additional for tax($70),Title($250), assembly($150), Dealer prep(175). I watched them assemble a scooter in 25 minutes while I was waiting for my bike.
Cant give 0 stars so will have to give 1. Price quoted in store $899. Once we made our decision price in store is now $999. Online was $999 + tax. Total walk out the door was a little over $1500. They charge $299 for mechanic inspection, battery, oil. After reading online it says that the assembly etc needs to be passed on to customer but it was not clear that it was an additional charge. If I checked out online there wasnt a $299 fee. Sketchy!
Was looking for an ATV for my grandson, they had several in stock, took the time to show me several options, very fair price! Will use them again Jenny was very helpful and made certain everything was to my satisfaction. :)
Shawn got us an amazing deal on an ATV! If you want a decent selection and good prices come check them out.
They say one price online you call say they have it, get there and then its no longer available they up the price to the same thing anywhere between $75 to $150 more so from $850 they want you to pay over $1100 are you kidding me. Staff is rude when you call them out on it wont budge. NOT WORTG IT GO SOMEWHERE ELSE drove over 1 hour for nothing 😒 🙄
I love this place🔥🔥🔥the staff are incredible.... first my bike was messed up with my negligence on dropping a screw in the engine... but Shaun and his staff did they best to fix it even if it took all day.... “ Guess wat” they got the job done my bike is running no leaks no problems... “ Even if you said this place is no good it’s only because u haven’t tried talking to these people... They Are good at wat they do and that buying bikes and fixing it to give u top quality work at a good PRICE.... 3 👍🏾👍🏾👍🏾Up remember that....
You are in great hands with Shawn.We loved are experience.We tried other places and were not happy...we were happy here.Very responsive on facebook.
THESE GUYS ARE GREAT COME SEE THEM! Alright guys and give if you want ro ride this summer or into the fall come see the.! They will get you into something fun and you wont be sorry! I bought from Mike and worked with Shawn he was great to work with and very friendly willing to help me and work to make me satisfied. And boy was I! Come down and see them and get hooked up like I did!
SCAMMERS !!! Don’t go there. All They want is your money and they are not trustworthy at all . They add all these dumb assembly fees even with financing. The reviews are real and to top it off they speak in their different language so you won’t understand them .
Bought a falcon 250cc from this company less the a week ago we are at about 300 miles and already having engin problems. Be sides that they forgot to put key safety features on the bike and never did.Will give them an option to fix it in or outside of court.
They advertise their prices very wrong. I asked them about their posts on Facebook and now that same exact atv is double its price. When I asked why they price something online wrong but then when you walk in they price it up way too much, they say they just run out of those and they only have the ones that cost double. What a waste of time. The worst place! Don’t waste your time and money with these people.
This place is NOT honest and I will NEVER do business with them again. They list one price and tell you another. After putting a deposit down for a bike that NEVER came in they were actually trying to keep my money. I can’t think of a more dishonest way to do business! They actually tried to tell me that my deposit was Non-refundable. I guess they thought they were going to force me to do business with them, wrong again!!! Long story short .... through MUCH red tape I FINALLY got my FULL REFUND which took about 2 months. Very disappointing experience, so glad it’s over. BE VERY ALERT WHEN DOING BUSINESS WITH “DFW SCOOTERS” !!!
SCAM ARTISTS. SHOULD BE ILLEGAL EHAT THEY DO.They patched stator cables with MASKING TAPE. Left screws OUT.Someone call the cops on them because this is horrible what they did to me. Greedy people who just want your money and lie left and right.Gave me an estimate of 85 to fix something charged me double when work was done. This was after trying to take my moped home after their initial estimate of 430$ I might as well have bought a new moped for that price.Mechanic left some screws out in seat trunk after replacing some?Don’t bother going here for anything but a tuneup, even then I’d be wary because i got my tune up here a couple months ago and they told me only the coil should be replaced and this happened.No warranty or guarantee on their work either.Update:The business called me after hours asking me about this review and told me they didn’t understand why I left a bad review and why I wasn’t satisfied . I feel I have stated my reasons as to why.Update:I just found out they patched my stator cables with masking tape...this should be illegal.
I put a deposit down on a atv, I came back to pay off the balance they tried to increase the amount due to it being close to the holidays. I had proof of receipt that showed what I owed, and they didn’t honor their prices that they came up with. They were really snobby, and rude I wouldn’t recommend them to my dog.If I could give 0 stars I would. I forgot to mention how dirty and unorganized the building is.They had me waiting around for over an hour for my refund. This is by far the worst experience I’ve experienced.
Very busy today but our son is going to love his bike, very nice and helpful
Baits customers to come visit with pricing one you get there told a different amount, would not show scooter unless starting paperwork to purchase which is beyond me . Not customer service friendly. Nice bikes & ATVs but customer service needs improvement. Reading the reviews let me see I’m not the only one . I had cash ready to purchase but the customer service drove me out the door .
Sam was knowledgable good business man and provided a after market charger and total cost was very reasonable. Im very pleased.
Bought 2 Hawk From these Guys they work awesome had one for bout a year .. there willing to work wit you on the Good Deals they have! Nice Atvs and Good service .. I would prefer Shop with them!! Ask for Shawn or Sam, they the best guys out there !
Great Service, just bought my son a dirt bike and got it all tagged and ready to go. Felt like home talking to these guys, specially Shawn and Sam took good care of me. Will definitely be back for more, I recommend everyone of y’all to give them a shot, don’t excpect customer service like this these days. FULLY SATISFIED !!! Will be back for some more !
Excellent costomer service.Great envitory...Resonable prices and layaway program perfect for those like me on a budget.DFW Scooters & ATVS made it possible for me to own a nice brand new ride ...a lot faster at a rea)y great price .Thx DFW ATVs....
I’m extremely irritated due to the fact that they don’t check their own products before selling it, it’s very disappointing. The atvs look nice and everything but I’d make them check it and tell you if something is wrong with it before swiping your card, cause this was extremely inconvenient. We had to get a “repair” because the bolts that hold the cargo base were stripped. And since the guy had “no time” to fix it we had to go down the street to get it fixed. I would’ve loved to have known that before purchasing. And not to even start on their customer service, to be honest I’d take my money else where.
Called and inquired about parts and I got We might have that, I dont know. So I asked to clarify if I need to call back or go by he responds with You can. Like what?
Great place to buy a bike!!.Professional staff. Great new bikes and accessories.VERY PROFESSIONAL..I HIGHLY RECOMMEND THIS BUISNESS
Not a very good experience. I try to give any business the benefit of doubt. When we initially went to purchase a 4 wheeler we notice return customs complaining about the service and problems with the equipment they purchased. Unbenounce to me I became one of those. Purchased a 4 wheeler with no back brakes installed. Had to return it. Later we found screws on the front wheels was loose, some missing and the mounting bolts had rimmed out the hole. Nobody there seems to have a clue. Continuing to blame the parts manager who is never there. They never call back as they promised they would. I have to drive an 90 minutes each way to try to get answers. The sale was good but the service sucks big time. We are purchasing another but it wont be from there. Im wondering how they stay in business.
Have tried to get them to order me parts for my scooter I bought in 2015 .. will not return messages are phone calls. Dont waste your time with them. . Call better business
Stay away from this place unless you have cash to make a solid deal that’s worth it. Don’t be another person like me who did not read!! Through contract documents if your financing that is you will get screwed over!Do your research and purchase somewhere else for the fair price. THEY will not tell you the official! Price that you willBe paying after finance because if they would I guarantee that you will walk straight out of there immediately. “Don’t get carried away from excitement and just go off singing things I know that this is a business but they are ripping ppl off to where it doesn’t even matter if the unit is brand new when you can purchase the same exact unit for a quarter of the price elsewhere.
I would give this place a 0 if it was allowed. They dont have the prices listed so they can tell you anything. You give them a price thats online and then they tell you a different price when you get there. I saw multiple people leave out because of this. The workers arent informed of the prices or specifications of the vehicles. Definitely will not be back.
This Guys are SCAM they will NOT SHOW You No ATV OR PRODUCT until they make sure You qualify for there Credit Program (Paytomorrow)!! So when they find out that you qualify, they will start Trying to Sell you the most expensive ones! Good hustle right?? There website say One Price when you get there they will add about $500 for the Atv Assembly Of the Product and Warranty!! Which the warranty is A JOKE!! They say ALL THE PART ARE free with the warranty But will charge $85 an Hour for the Service. Not to Mention The Part for example Carburetor only cost $21 at Amazon same brand and everything, rest of the part Under $30 and Easy to fix!! Only thing that high is the motor which the Motor cost are only $200!! Ok it get better, THEY WILL NOT EXPLAIN NOTHING ABOUT YOU Paytomorrow Contract Only thing they will tell you Is Your Monthly payment Rush you to Sign SO YOU CAN BE IN DEBT WITH PAYTOMORROW, which PAYTOMORROW AUTOMATICALLY ADDED $900 to MY Contract after I gave $600 as down payment! Plus AFTER 12months you will have to 12% interest!! So My TOTAL PRICE FOR a ATV (150cc) after Taxes, atv assembly, warranty, n $900 my Total price $2900 for and 150cc atv!! When they price on the website Is $1200!! That 2 times and $500 more for what the product cost. I just find out today after 9 months of paying AND NEVER SEEING MY contract Go Down, I CALL DFW SCOOTERS AND THEY AUTOMATICALLY SAID IT MY FAULT FOR NOT UNDERSTANDING MY CONTRACT. And ima be fair it I didn’t read it! I just didn’t think they Where Gonna Add $900 just to So there Call Qualification!! But I did ask them all they said that I got 12%percent Interest and I was fine with that but NOT NO $900 that Almost what the Atv cost ($1200)
They are $150 higher than Dallas power sports I normally go to Dallas Power sport but they dont have what I wanted this time. DFW scooter tells you one price then at cash out its a another price . They wont throw anything in or make a deal if you want more than 1 and I caught them trying to weld the exhaust on one of mine so I raised hell until they put a new exhaust on very poor customer service
They are quick to get you in and finance you and let you leave with something but the service is bad. If your bike ever needs service youd be better off taking it somewhere else.
Dont purchase from this company. My aunt purchase a scooter from this location.The 1st week she got was having problems. PLEASE SEE ALL Reviews before buying. Customer service doesnt help soblem the problem at all. DONT BUY HERE!!!!!!!!!!
I came and got a motorcycle from Sean. it was my first one I love it cant ask for anything better. I would advise everyone to come here.
Really loved their selection of four wheelers. Was looking one for my grandbaby and these guys gave me a deal on the 110 four wheeler for a really good deal!!Definitely will be coming back for more !!Deal with either Shawn or Sam both guys are very kind and helpful !
Excellent service and knowledgeable staff! Thank you! We recommend this place to anybody!
I had to wait for a bit but it was worth the wait.. This is the 2nd bike I’ve purchased here and its been fun as I upgrade each time 😁
Beware whatever price they give on any item they are going to raise it by $200 and they are going to tell you they sold out of free helmets and try to make you buy one. Very shady, its literally been like that for every customer.
My experience with them was horrible in the beginning but, they very quickly turned that around. I put a payment down to hold a particular Go-kart in a certain color and was told to call the day before I was ready to pick it up. I called a couple of days before and they assured me that it was ready for pickup. I even called the morning of and was told the same thing. I get there to pick it up and they tried to sell me on several other colors not even mentioning the color I wanted anymore. All of a sudden, there was an issue with that one. After about an hour of back and forth, they assembled a brand new one and replaced the plastics to make it the same color I originally wanted and threw in extended warranty for the inconvenience. Ive referred several others to them since then and will do business with them again.
We kinda had a few issues during our visit but they worked it out and the kids left happy
Mike showed me around gave me different options for me to choose from great experience gone show more love with them
I would not advise purchasing from DFW Scooters & ATVs. There’s more than enough reviews that agree their customer service is horrible and while they advertise lower prices online, you will admittedly pay double the price when it’s written up. First 30 miles bike was in service 3 weeks out of the first 4 weeks of purchase. Managers are condescending, rude and no one remembers what they said from one day to the next so get everything in writing. Only concerned about the next sell and up selling you on a two year warranty when they can’t even honor the one year.
Very great place to shop for motorbikes... great staff too 5/5!!!
This place was pushy...my wife and I went to get a go kart for the kids. Didnt get a good deal. They say free helmet and gloves but we didnt get either of those. Also expect to load whatever you buy..by your self. Good luck with this place.
I bought a scooter with them and it has seriously improved my life, because its gotten me mobile and able to go where i want and its been very reliable. The service was really great and the people that worked there seemed to actually want to help get me the right scooter to fit my needs. I actually plan on going back for some regular maintenance and possibly get a new modification done so i can charge my phone while i ride. Thank yall so much i love my scooter.
Be careful cuz they are good at selling but when something goes wrong they want money and dont want to help
Beware Sam and Shawn are running a scam on over priced motorized vehicles. We paid 1250 down payment and they did not report it. We eneded up paying 2k over the price discussed even after paying off early... SCAM...SCAM...SCAM.
I wouldnt recommend these people to fix a skateboard.. I paid 750 to have a trike fixed a month ago and I had to take it back twice. The 2nd time it cut off on me at a stoplight 3 minutes after leaving their shop I only made it about 4 blocks and it just quit on me and I called them to let them know what happened and the lady told me to push it back to their shop which was 4 blocks away mostly uphill and my trike weighs like 400 lbs. I just got it back 2 days ago for the 2nd time and its still doing the same thing but I refuse to take it back to them again. I wasted $750 and my time with these guys. I wouldnt recommend these people for anything so do yourself a favor and keep looking. Make sure you read the reviews before going to any place...I wish I would have before I went here I could have saved some time and money....
I have a friend who purchased an Ice Bear from these crooks put down $1200 which now theres no record of the down payment. Not even 300 miles and not running period. These guys need to be stopped as theyve gotten away with ripping many many people off. Its time for a class action lawsuit which thats where I come in. If anyone would like to participate or join in please send an email to [email protected] Its time for legal action against these crooks.l
Love it. That s where we got our scooter. We want another one
Stay away from here!!! Every bad review you read was correct. Fair warning dont waste your money here.
I wish I could give them 0 stars! These guys and business are a scam!!!! Reporting them to the BBB!!!!
Over priced they tell you the atv is 999.00 so I say I want two then they hit you with a 700.00 dollar assembly fee and the extra warranty they charge 400.00 dollars for they don’t tell you it will still cost you 86.00 an hr for them to do warranty repairs they are crooked thieves and they own at least 4 of the stores in grand prairie
Excellent customer service. Family owned. They all are very helpful and nice. They can answer all of your questions even if you are not an experience driver. Highly recommended. Anyone you talk to will help you. Sean was excellent!
Never buy here my daughters 4 wheeler lasted 2 days brand new. I took it up there and they gave me problems and do not want to fix it. Tried to charge me 85 an hour. They finally said they would fix it for free and they had Id a month and only thing they did was take it apart. I finally had enough and picked it up and it was missing a bunch of parts. Long story short dont waste your money
I Purchase An Atv from a dealer in Arlington after taking them back to them three times realizing that they couldn’t fix the unit that they sold to me I decided to take this unit to DFW scooters and ATVs in Grand Prairie they took the time to check this unit out let me know what the issue was and fix it within 48 hours I really appreciate your help and we will be coming back to make more purchases thank you
Good people, good service, reasonable prices, and great Sales
Really awesome product! We found a really neat vintage looking yet brand new style bike for my brother!! Shaun was very kind and talkative! The shop is clean and well kept. Definitely will be return customers if we ever need anything elae!
This place is AWFULLLLLL!!!!!!! I bought a bike the day before in blue and then next day I came to pick it up they just said they didn’t have it any more.
I came in and bought 2GK 110 from DFW scooters and ATVs I just wanted to write this to let them know that it was a great experience my kids absolutely loved it and now we are coming back this week to purchase couple more for my nieces as well thank you for your help!
Their service is amazing they came to my new place and I had a great experience with them. Their prices are beyond amazing their professionalism feels great! Very polite and very knowledgeable in everything they do.
Worst customer service I have ever been through. They dont even practice any social distancing, because of Covid-19. I waited for four hours for my sons birthday gift and one customer I talked to he waited five hours. If it wasnt my sons birthday this place would have lost a customer.
Worst customer service out there, bought a new 125 Ice bear from them last month. Lasted two days and the back wheel fell off, took it back up there and now after a month of them going back and forth with me, Sean finally ordered the parts to fix it. Bike only had 75 miles on it, rode it last night for the first time since I picked it up Thursday evening and the Sprocket bolts fell out while riding and lost the chain. Tried to call and text Sean and there no response from them. NEVER DO BUSINESS WITH THEM. BUNCH OF CROOKS
They sell the car for 2100 dollars which is a lot of money and it doesn’t work at allIt’s a bad place to buy
These guys will rob you blind. If you want to buy a bike or any parts go somewhere else and compare prices. If you dont you will be hustled out of your money.
I absolutely love this place. They do great business unlike most other scooter shops...great quality bikes. Will always come here to do business. Ask for Sam he will take good care of you.
Worst customer service . Adam promised us a great deal on a Four wheeler and so I drove 2hrs to come and pick it up and at the last minute when I was in their office about to make the purchase he couldn’t respect the price he had given me. Upper management is a joke . I do not recommend . After doing my research I found out You can get better pricing at other locations for the same product.
Was talking to Sean Braids about a scooter I was interested in purchasing and he responded and told me the final price. I asked for more pics so that I could make sure that was the one I wanted, and he said sure he would send more pics as soon as he got to work, then never heard back from him. I sent another message the following day to remind him that I never received the pics and 24 hours later, no response. I live 4.5 hours away, so wanted to make sure it was worth the drive, but to not follow through with what you said you would do and then just ignore my messages is just bad business. Makes me wonder if you would get the same treatment when you needing help or work on your purchase with the warranty.
Over the last couple years we have bought 5 four wheelers, 2 motorcycles, and a side by side. The service is outstanding! Very helpful! We will be taking in the side by side for repair soon. The lights quit working (no big deal) I would highly recommend this place!
They didnt have gloves and the scooters have a very small amount of gas in them. You have to be 14 or older to drive.
$1,000 go kart starting falling apart within a few days. my son has only drove it twice before we had to take it in for repairs because it would not start, payed 800$ for repairs and it broke down again after 1 ride.
If your looking to buy any type of bike scooter ATV or side buy side I recommend coming down to DFW scooters & ATV, they have a big selection of stuff to look at or buy, the services is fast and easy, for this being the first time I have bought a bike I am very satisfied with the service.
These guys were most helpful and didnt get frustrated when I asked so many questions. They are most interested in customer satisfaction and customer safety. They were able to get my oil changed quickly and get me back on the road!
Couldnt ask for a better experience. Went in to buy my son his first dirt bike. They were very knowledgable and helpful in picking the right bike for him, the 110cc. We took it home and had a lot of fun on the bike. Then the brakes locked up. Gave them a call and they immediately said bring it in and we will take care of it, no problem! I let them know I wouldnt be able to come for a week and they still were willing to fix it. I brought it in and right away they found the problem and were willing to fix it at no extra charge. These guys have great customer service and are willing to work with you! Very knowledgeable and friendly! I will definitely be back to buy our next bike here!
We were entered with great services. They got huge variety of vehicles like different scooters, dirt bikes, atvs, 4 wheelers, etc. Price is okay not too high. I needed a motorcycle. So, i bought it from them and it was pretty good decision. I am satisfied.
I tried to buy a hawk 250 from them and kept getting the run-around. I had cash in hand. I called and they told me theyre be open at 10, so I got thrtr at 10:25 and there was nobody there. He said he was on his was and would be there in 15 minutes. This happened to me twice there. So I said forget it and drove up the street to my scooter and ATV. Much better service there and better prices
I was newbie about the bikes and all and I visited DFW SCOOTERS to buy a new motorcycle. I didnt know what and to choose but the staff helped me so much,showed every possible vehicle according to my budget and helped me to buy a perfect one in all those varied collection of vehicles.4 stars for the shop and an extra for the honest service.
Horrible company. Customer service here is ridiculous. I would give them no stars if it let me
I would not buy from this place again. These guys will rob you blind. If you want to buy a bike or any parts go somewhere else . If you dont you will be hustled out of your money. if you hear name Ali please run..
I went in to look at a 250cc bike the salesman told me it was $1900. After TTL and warranty it would be $2400As he was looking at the computer I Googled the price of the same bike and it was $1200 shipped to my door.
Horrible. Have been told twice they have something in stock only to drive there twice and its not. Typical bait and switch. Look elsewhere.
Cheap products that are overpriced. People running it seemed shady and I got the feeling they arent on the up and up.
People have bad attitude and personally
Their ad was misleading, had to wait 5 hours to get our jeep
Do your research first! I bought 2 dual sports from these guys and got more than I expected. They were definitely the best price around. Ill update after I get the titles.
I Bought an apollo pit bike for myself a couple of weeks ago from this location, had a good, fast, easy experience. They paper work was smooth. Havent had any issues with it thus far and absolutely love riding it.
They are accommodating and courteous. Sam was extremely helpful with helping me find the right bike that suits my needs and purpose. I had a bit of a problem with my fender and side panel and they assisted me with no issues or BS. I dont understand the one stars and feel bad for their negative experience but I do not feel that way about this business I would recommend you see for yourself then go from there, as for me I am a satisfied customer and will continue to do business this this company.
Told me they had a bike for me and I get there and it’s all the sudden gone. Then when I try to buy a different bike they tell me 650 and at the register try to jack price up to 900. Poor communication poor service over pricing and pressuring u to buy “buy it” buy it” buy it” their business should be closed down it’s a crook business very shady. Talking in different languages so u can’t hear what they are saying at the register everything about this place is bad, y’all will see y’all selves if y’all go up there. Very unprofessional and should be closed down.
Sean in service is excellent! I highly recommend him when thinking about purchasing your atv or go kart. I bought an MB 200 mini bike from here the day before Christmas. Since I bought it, the carburator was bad and the bike did not run right. I took it back to them 2 weeks later and they replaced the carburator under warranty. I was not charged a dime. Im am very happy with the service I received and would definately buy from them again. Thank you.
I called and was told out the door prices for what i wanted. Went to go get it, they did not have it brand new like i was told. Did not have the color i wanted. They were trying to charge and extra $450 from what i was told on the phone even though they did not have anything that i wanted. I ended up at their sister shop buying a used bike (color i did not want) that was defective and because i didnt pay the the surprise $450 they voided my warranty and sold it to me as is. I will not be returning.
Expensive financing doubling the price, not worth it for a chinesse product
They got me a off road vehicle fast with a warranty. They gave me a better price than I could find online. They assembled it in front of me and it still works great. My next buy from them will be a hoverboard. Highly recommended.