I had been looking for toner for my moms fax/copier and couldnt find it. This was 3rd Best Buy I went to because its the furthest from my home, the young man was very helpful and took the time to research and search for me to get the right toner. I wish I got his name, I was so grateful!

4 TVs and 3 computers, Ive purchased in this store, over time.Service is great. Sale prices are great. Love the Geek squad.I dont take chances on large purchases.This is my store.

The bathroom was so dirty and nasty. Also spend like 25 mints waiting for someone help with some questions.

Purchased a unlocked mobile device. Overall a good experience.

No wait, had a awesome sales person help me find the the stuff I needed. He did a awesome job putting on my screen protector.

Sorta good, they didnt really help me out, j.s.

I came in knowing exactly what item I was looking for. The friendly staff member was able to double check that they had it in stock, even when it wasnt in the area he thought it would be in. After a couple quick checks, he was able to locate the item for me. Check out was quick and simple as well.

It’s Best Buy. You know about them already. They have all the electronic things you need.I couldn’t find what I was looking for so I put in a confused and distressed expression and a worker came to my rescue. Thanks worker guy!

Long wait and limited products. Wonderful young salesman helped us though and we were able to find what we needed.

Awesome. Look for John..great salesperson. Super cool and super smart and helpful. He was on it. I was given an really awesome deal too. Thank you John..

Not the best best buy Ive been to, given the size and inventory. But easily one of the nicest. From the greeter to the cashier, every person is kind and helpful. I also really like how they just let you browse. Biggest pet peeve of mine while shopping is getting asked by 10 different associates of I need help finding anything? And this store doesnt do that. Quick and reliable.

Got a new phone there and the sales rep outright lied to me and told me my phone was worth more on trade-in then it really was. After the phone was purchased, I had to log-in to verizon to request the trade-in and it was only worth a fraction of what I was told.

Recently purchased a washing machine and had the Geek Squad come out to deliver and set it up. They were very knowledgeable, helpful and courteous. Much better experience than I had with Home Depot with my oven. Will purchase appliances from Best Buy again! What a great experience!

Bought a Samsung tv Monday the 11th of October for a little over 500 and i got home to set it up and I was given the tv without a power cord or tv remote now I gotta go back and see where the confusion was when I bought this tv!

Starts good, ends poorly.Salesperson was nice. Helped with our purchase but failed to put in the price match. I caught it before we drove away. I went back in and the teens running the show did help in the end. But their approach at understanding and acting like managers is lacking. The problem was solved, but i wont return to that best buy, ever. The teen even said its only thirty dollars! Yeah it is, but its my thirty dollars that you are trying to take from my family after i came in good faith to your place if business. No wonder it was dead compared to 28th Street. Lots of employees not a lot of customers... Now i know why.

Pre-ordered a phone through them. Did not show up on the promised date. Waited for weeks patiently to find out the order was just cancelled even though a previous email said they would call if there were any issues. Spent over 2hrs on the phone with Best Buy just to be told that all I could do is reorder the phone... Lesson learned, just google Best Buy preorders. You will see that they routinely dont deliver as promised and also will just cancel your ordered without warning.

Wonderful service experienced today, thank you Jon and Scott for your knowledge and friendliness, you helped assist us perfectly!

One of the nicer Best Buys to go to. The PC section is pretty big and usually stocked.

I got excellent service... and promptly too! A gentleman, D was working in the cell phone department (probably not the official name but idk) and quickly understood what the problem was and went to work to try to fix it.The problem wound up taking a bit of time to resolve but D was having to chat online with multiple reps from the mobile phone company. D saw it through until the issue was resolved. (For the record, it was not a problem with Best Buy, but with a cell phone device & its carrier.)D was very pleasant and I felt that he took my problem seriously and really kind of did more than he had to in order to make sure that I was satisfied. He even took a moment to show a coworker what the situation was and how he was resolving it in case of future situations.The store was very clean & masks are required (like every retail location in the state) but I dont think they required a temperature check. I was greeted at the door by an upbeat employee who immediately got me to the right person & place. The store wasnt very busy at all but I was also there at a weird time on a weekday afternoon.All in all, excellent experience, would depend recommend to others.

Walked in with a mission. Asked tech guys he brought us the exact piece we where looking for. We visited the Wilson store in grandville.

I buy a lot of stuff from Best Buy. I really like that they price match Amazon.com, Crutchfield.com, Dell.com, HP.com and TigerDirect.com, which is definitely something you need to do any time you purchase something there. Also, after you have purchased an item, you can get money back for any sale they start within 15 days of your purchase. Just bring the receipt in and tell them that they have a lower price on the product you purchased. Theyll look it up and give a refund. Staff can be a little annoying because theyre always following you around but its not too bad. Also, I wouldnt recommend taking advice on a product from Best Buy employees. Most of the time they are simply trying to make a sale and they might stretch the truth to get you to pay more for something you dont need. Do your own research online and know what you are looking to buy before hand.

Been in line 10 minutes no cashier such a horrible way to fun a buisness.

Went into the Grandville store not knowing what I wanted. Justin came and helped me figure out what would be a great fit for me and was not pushy at all. He was very knowledgeable and I could tell he knew what he was talking about. Customer service was great and am very happy with my purchases.

We were looking for a new computer and Brian was very helpful. Excellent service!

Clean, friendly, had the product we wanted at a fair price.

Best trip ever to Best Buy. Unfortunately did not get the name of the person who assisted me but he was top notch. Widely knowledgeable, clear, concise in providing the information I needed to make a purchase decision. Give him a raise!

Your standard Best Buy. I originally went to hunt down a rare keyboard. I didnt find it, but I was pleasantly surprised by the amount of computer products available to browse close to the entrance.

Put my stereo system in my car. Awesome people

Very helpful with all my questions on the product I was looking to buy. I feel comfortable with what I got because of the knowledgeable staff there.

Very fast service, pickup was a breeze and order was ready when I was!

I had great service today at best buy

Very helpful staff even with me being on of those customers that comes in 5 minutes before close!

My wife and I are tremendously blessed by Best Buy at Grandville! At ages 73 and 64, they brought us into the electronic age - a new cell phone, a new computer and setting up our home entertainment center! Best Buy treated us like family - they are the every best!

Awesome customer service! Devontae was very professional and made my day with his laughter. I was amazed of how friendly the staff is and how fast we got out. I highly recommend this location as it has awesome customer service. Thanks Best Buy :)

When you first enter, you are greeted and asked if you need help finding something. If you say yes, the will walk with you to the spot, or direct you to someone who can help. If you decline, they say if you need help, ask.

Helpful employee. Clean store. Well stocked. Clean restrooms.

I bought a computer. It needed to be shipped to me. Was told it would be delivered in 4 days. Got an email stating it had been shipped and gave a tracking # for UPS. The tracking info states UPS has yet to receive it. Went to the store a week after we were told it would be delivered. Customer service checked and said it was lost in limbo and there was nothing she could do and told us to call corporate. Called them and got a HUGE runaround and got hung up on 6 times!! Finally got someone to not hang up on me. I want a refund. They cant just refund the item they lost. I am out over $1K and have to just wait on an email for who knows how long to know if they will issue the refund. This has been a really disappointing situation and I will no longer be supporting Best Buy.

I just can’t seem to get help there. Every time I go there I wait and hover around the products I either need out of a cage or have questions about but nothing. I was looking to buy the Bose quietcomfort earbuds and they are in a case. I was there for about 20 mins and nobody wanted to help. However a good looking girl came into the isle and was jumped by associates. This is why I buy online

Lol this store really be kicking people out for bringing in a broken tv to be repaired. Find new management, please and thanks!

Always looking for good things to buy, here at BestBuy. The staff will help you out and explain things to you. Good job, BestBuy.

This location has unusually good service and friendly staff. Always a pleasure dealing with them

You can always count on Best Buy to have what you need.

Super disappointed. My Oculus elite strap broke. I was just about to fill out the Oculus refund policy online. So I call it Best buy just to see if I had purchased an extended warranty. They said yes I did. So I stopped the refund online so I could drive up to Best buy. Only to find out that I dont have the extended warranty. So Best buy had me drive up to their store for absolutely nothing. Wasting my time and gas money.Friendly customer service but not informed at all. They are just going through the motions. Do not trust them for any technical advice or information on your own extended warranties they will have you jumping through hoops for no reason...

Very clean and organized store. However, my only interaction was with the people at the front door.

Get some staff to answer the phones in store. NO ONE wants to talk to some national a hole on the phone.. its a called a phone. Maybe try using one

Had what I wanted since another one didnt

Had to purchase a new cell phone! Went smoothly! Great service.

Great prices and helpful staff

It was the best service I had ever received thank you 😊

Only best buy I regularly visit. Usually a great source of what I need. Lately the store has stock problems but that could simply be the virus causing issues.Customer service here is usually great though I do think sales members need to let customers look without constantly forcing products on them.

A great place to shop. The employees are very knowledgeable and helpful.

Informational, but didnt have what we needed today.

Like 3 or 4 people helped me find a game. Awesome customer service

Was greeted per usual when coming in. Always nice! Buuuut after not so much help. Sat in the auto electronics for over 40 minutes no one stopped by. Employees walked in and out of the door right near and no greet or inquire if we needed anything. Figured maybe they were busy? Went over to computers and the same. Employees standing around, on phones or just hanging out and got zero responses from anyone but just a point. Headed BACK over to auto electronics, maybe the wind changed and someone would want to help. Sat again for 15 minutes and nothing. Walked out and left. I get COVID is a thing and so many folks are purchasing online, but a courtesy “hello, how are you” or “can I answer any questions for you” would have gone along way and would probably have gotten my $1500 purchase. Off to Extreme Audio for the car audio and bought a laptop across the street at Costco.

They had a samsung rep there. Was very helpful

People at this location who fix tvs are a joke bring in an older style tv and they kick my friend out of the store because they thought it was a prank smh

Inventory was low. Couldnt find a someone to answer questions. Might as well order from online for less $.

I like Best Buys return policy if you return your purchase within their two week policy. It saved my bacon as I returned a purchase that I was told would work without looking myself. It wasnt possible to install. I got my money back without a problem.

Same place, less stock.COVID takes its toll on them too.

Brian Garcia at the Tech Counter is 5 Stars

The people to help were OK just didnt have much product on the shelf That we were looking for

Its quiet, it feels odd without the crowd. Employees were helpful and happy. It was great, but I miss the noise that used to be..

Welcomed at the door. Was asked right away if there was anything I needed help with finding. Help me get what I was looking for and on my way quickly.

Feel like Best Buy is going downhill. Wasnt happy with the service at either Best buy. The one we waited like half an hour to get help, to find out that we had to go all the way to the one down 28th. And they werent ready. Wat seemed like should have been an in and out was another 10 to 15 minutes.

Best Buy has been spot on this whole COVID holiday season. Ive made several purchases including hard to find items and Best Buy made the process pretty easy. Curbside pickup is thee best! When you know what youre after, only way to go! Thanks for a mostly wholesome experience!

I forgot how loyal they are to apple, wouldnt fix a simple battery for my HP laptop that I got from them.

Kicked me out for having a flip phone, would not come again 👎

Best buy can be great for displays, cool toys, games, phones, electronics, appliances. They did change the checkout to the customer service desk area. Alright during slow times but can be painful if store is busy.

Terrible place with even worse customer service. I wouldn’t recommend going here the people here have terrible attitudes for no reason.

Staff is very helpful and knowledgeable .Service is prompt and not high pressured.Store is nicely set up .

Clean masked environment good service

Awesome they where handing out samples of new FU phones. Ive always needed one but didnt know it.

Had plenty of computers on display but had very little inventory. Best to get online than in the store.

They are always willing to help with anything I have needed help with

Professional, courteous and so very fast with curbside delivery! Made all accommodations for my order even though I was in a semi. No issues and will happily shop here again!

Quickly helped me troubleshoot computer issues to get us in and out with all the answers.

Was alright guy helped me find what i was looking for but i was there for a decent amount of time waiting

Awesome bought a pair of jbl bluetooth earbuds and theyre amazing. Roughly $70

The most helpful and polite people that work there and making a return was a breeze

Nice clean store. The staff are quick to finding you an answer to your questions. I love it when I encounter a friendly staff member. Thank you for enjoyable shopping experience.

This used to be my favorite store, but I feel like everytime im here I could have just stayed home and used my phone to purchase what I wanted. The staff seem more plentiful but rarely engage me, after walking through every department, twice I left and shopped on my phone from parking lot

My husband and I recently built a new home and needed appliances. We got an appointment with an in-home consultant (Jesse) who led us through the whole process and kept us informed of our installation appointments. He was very helpful and made the process run smoothly!

Got what I want swiftly. They have adapted fairly well to Covid. The one thing they could do to vastly improve is start kicking people out that are to stupid to wear a mask properly.

Terrible service, really judgmental, they kick you out for old tech, won’t even help you out.

Customer service was on point. I was looking for external hard drive for Xbox. Associate walked me right over to them. Then went looking for Cyberpunk, another employee went and got it for me. I was in and out of the store maybe 10 minutes. Great job Best Buy!

Your website sucks. You would think that offering online shopping you would have a website that could handle it. Waste of time.

I ordered an adapter online for curbside pickup. The system Your team put in place for curbside pick up Is on point! You have made it so easy. By the time I checked in online as we were pulling up, an associate was waking out with my order! Thank you so much for making it easy and quick. Well done!

I had a gift card that I wanted to use towards an Apple Series 3 Watch. Although to most people getting something like this is no big deal, I am somewhat technologically challenged. Mohydeen took time to explain to me how to do it in simple terms. I really appreciated his thoughtfulness.

I am definitely not one to leave a negative review . However, this time I hit my breaking point. I purchased a $1k hp laptop. All of this during quarantine. Within a month of purchasing it the motherboard failed completely. So I brought it in and they sent it to be replaced. All of this took ONE MONTH. Which I tried to understand because of quarantine and all the restrictions in our state. Well not long after that my laptop started Making terrible sounds. I brought it in to have them hopefully replace it because there is no reason why a $1k laptop should be such a POS within 3 months of purchase. Needless to say we will NEVER buy from Best Buy again. To bad I can’t give a 0 stars review.

There is always someone nearby and ready to help. My order was ready before expected and pickup was super easy.

There is nothing wrong with Best buy. The store is clean and its efficient placed for what you need. The only issue I could say is they didnt have much stock in the way of gaming pc parts and auxiliaries like mice and keyboards, but thats more due to covid issues rather than their fault. Store was neat and clean and they follow safety guidelines for their employees and customers safety.

Easy in easy out for what I needed. Minimal harassment from employees

Currently need to check-in because there arent enough associates to help. I knew what I wanted, and was immediately ready to purchase, but had to wait. After 20+ mins, I couldnt wait any longer and had to get back to work. Told the person checking in I was leaving, and he finally told me to go to customer service to get taken care of. That should have been an option in the first place.

Terrible service, they don’t help you with older tech they will even go as far as to kick you out because of it.

Lousy customer service. Was in store for 5 minutes before getting assistance

Only go if I have to usually to pick up an order if I cant find any place else. If you want to talk to sales people and employees trying to sell you what they think you need then go here

Witnessed them kick a guy out for wanting to fix his grandfathers tv, very unfriendly

Awful service. Judgmental people

Very knowledgeable employees who were able to help me find exactly what I wanted

Good customer service, and had the polk psw108 subwoofer that I wanted, also curbside pickup was quick and easy!