Matthew from Verizon called today to inform me that theirs special utilizing features should post on my new IPhone 13 Pro and that he assured me it will be done safely without me coming into the store!! Thanks Mat you’ve always taken good care of me as a customer for 4 years strong. Thanks Verizon your Granite City team is the best

Josh at the Granite City store was super personable and knowledgeable in setting up my new phone. Apparently my old phone and my new phone was not communicating properly and he was able to do a workaround in order to get everything to transfer over. Awesome job Josh!

It was a difficult process but Mathew was great to deal with and figured it all out.Great job Mathew it was a pleasure working with you

Matt helped me pick out the best phone that suits my needs. The dude is always super kind and efficient. I was in and out with no hassle what so ever. 10 out of 10 for the granite store and the employees that work there.

Even though I have been coming here for years, I am surprised everyone I come in with an issue. They are always listening and have helped me figure out what can be done. Last I was in they fixed a bug with an update. Now I can go back to using all the apps. I never fret going in. Pleasant experience every time I go in.

Mathew was 100% professional. Best experience at a Verizon store

He is excellent the best sales person Ive ever dealt with he showed me things on my phone that I didnt even know I had I think hes wonderful hes one in a million and you need more like him Patty Horton

Both Sal and Josh were extremely welcoming, friendly and patient. Super awesome people working there.

Matt did a excellent job helping me get started. Very courteous, polite and knowledgeable

Matthew was helpful and attentive. He knew what he was doing and gave me options once he knew what I was looking for. Was a good experience and Ill definitely be sticking with Verizon :)

Ive had excellent service since Ive been with Verizon. This is the first time Ive upgraded my phone, though. Allysa was super to work with. She made everything I needed to happen seem so simple. She set my new phone up and answered all of my questions. There was a young man also working while I was there. He was very helpful also. They were both very friendly and worked very well as a team. Thank you Verizon.

My husband and I worked with Josh to get new service with Verizon and our experience was wonderful! Not only was he a great worker, but the other 2 associates were amazing as well and made the experience even better! We will definitely be returning to this store even though we live on the MO side.!

Saladin went above and beyond what we came in for, very patient and very knowledgeable! Thank you

Mathew at the Granite City, IL location was very friendly, professional, and helpful. He made my switch from ATT to Verizon painless and quick!

Excellent customer service and super knowledgeable! Made the switch over so easy!!

Informative, tried to get me the best deal possible, friendly, and greet you as soon as you walk in.

Very time consuming process to transfer from one mobile carrier to another business consultant Rep was knowledgeable informational and very patient throughout the 2 day process!!If you want great service ask for Josh

She was a great young lady. Said I needed a new plug so I bought one thank you so much

Allysa was Amazing! She answered some good questions with quick accuracy and her math was on point. Thank you very much!

Excellent customer service and extremely patient with answering all our questions and making sure we understood.

Jacob Edwards went above and beyond getting me setup with my new Pixel 5. I had many questions about my previous phone having issues, Jake was there right away with resolutions and advice even after work hours.I hope I have zero issues anymore but if I do, I know Jake will do everything he can to get my phone back up and running again no problem!Amazing customer service 🙌

He was cordial and shared information about a refund which could be available, giving me a credit on my phone bill!

Very knowledgeable. I appreciated that.

Great customer service. Very helpful.

Very good customer service. Great product advice.

Matthew was extremely helpful and knowledgeable. He enlightened us regarding our purchases, services, etc. He was very direct with his communication style. He is definitely a people person!Hâd to return today and again excellent service!! Thanks for following up earlier in the day!

The sales staff were a pleasure to work with. They sincerely are nice people. I was VERY Disappointed at my options however. With a remaining balance of $73 on my phone, my options were A) pay a $199 deductible and wait until early next week to receive a replacement I-Phone X. or B) pay off the I-Phone X and upgrade to an I-Phone 12. It’s a very difficult economy. I FULLY expected Apple to do a far better job of standing by their product. Especially since the touchscreen is a known issue for the I-Phone X. I’m extremely disappointed in Apple!! It DEFINITELY will affect my future buying plans. I now have ANOTHER phone to pay off. But I have serious doubts as to wether my next phone will be an I -Phone, and I’m almost positive that it will NOT be with Verizon!! I did what I had to do because I had little choice. However, when I’m in a position to explore other options...... I will!Verizon and Apple do a terrible job of taking care of their customers. Regardless how long you’ve been a customer, their only concern is how deep they can get into your pocket. But that isn’t the sales staffs fault. They did their job very well.

The 1st in that help me in the Granite City Verizon store was very knowledgeable very thorough and very helpful he was very good at explaining everything with my new phone and helping me out with all my needs thank you

Matthew is THE BEST!! Such an Easy experience, and Very Knowledgeable!! Highly recommend!!!

The staff are absolutely the best I’ve been in there filed three claims in a month because I’m terrible with phones and these folks are the most Patient respectful I’ve ever encountered

The customer service representative Matthew Zukas was very rude and disrespectful!

I got my hum for my car, & fixing to get a iPhone for my daughter.He was good explaining everything to me about the devices.

Matt was amazing. Got everything lined out for me easily and fast. Thank you so much

Alyssa in the porting department was wonderful. We were having trouble importing a number from Net 10 but she stayed patiently on the phone with them and Matthew at the Granite City, IL store. Both of these folks showed way more patience than I had during this process and stayed cheerful and helpful. Both were exemplary employees in my book and went above and beyond in their customer service. Thank you again.

Thank you so much to Matthew!!! He was so helpful and all of the workers were extremely kind and patient. I will definitely come back :)

Employees are great. Very helpful, polite, and knowledgeable. They kept me with Verizon, if it wasn’t for them I would of went to another company.

Very nice young man and knowledgeable and helpful.

Matthew was a super sales person. Very helpful and informative.

Matthew was great in answering our questions and getting us hooked up.

As always, they were very helpful and solved my problem. Excellent customer service!

JACOB ADAMS ALWAYS GOS ABOVE AND BEYOND FOR MY HUSBAND AND I .GREAT CUSTOMER SERVICE AND QUICK IN AND OUT

Saladin was very helpful and knowledgeable.

I had a very good experience in the store. Both representatives at the front desk were very friendly and knowledgeable.

I had a very positive experience. Personal were very nice and very informative and very help full. Thanks to all

Cameron was very helpful and polite. Helped me understand the steps I needed in order to process my purchase

Matthew made life easy for some big learning curves.

Excellent service and amazing employees

Well going to get new phone for parents. Josh helped us. Helped us but not very friendly. Asked about numbers but would not give full price in detail before purchasing. Sure, he knows about store and technology but customer service is key. Didnt make us feel special. Who cares if you worked 100 days without vacation. Thats The job you picked. Make my experience count at the store. Opted to buy accessories else where because of it. But he reminded us we will be back to get cases and what not. Umm ever hear of amazon. Indifferent attitude. Wont be back. Recommend going to another verizon store.

It was awesome. Jacob has helped me before I just asked him for a phone he would pick for his grandmother and he did great. First time I got a phone and could use it when I walked out the door. Jacob is the best in my book.

Jake is spectacular and was able to take care of our requests with no issues. We will always go back to this Verizon location to specifically work with him!

Aaron was extreme helpful with getting my account set up. He even deleted files on my old phone to speed up the process.

Sal was so helpful and made the transaction for my new phone very easy! It’s nice to have a Verizon location in town. Thank you!

Always a good experience when visiting the Granite City store.

Verizon wireless has the best representatives ever. so polite and kind. They care about you . They are friendly also. I appreciate them very much. With God all things are possible amen. Thanks so much. Blessings beauties.

Jacob was very aware of the products very sociable very helpful and a real pleasure to work with look forward to working with him again thank you

Was presented with a new face as I always visit the granite location and staff is well trained and very insightful to help with my family plan !

Jacob Edwards was incredibly helpful, patient, and extremely knowledgeable. He made the process of update phones and transferring numbers simple and painless.

Went in to change over from Sprint, who Ive been with for over 15 years. Matt gave me the best customer service and help that Ive ever had. He made everything go smoothly. The 5 stars go to him for his service!

Matthew was extremely helpful in replacing a broken screen protector. Explained how the new liquid glass protector works. All associates wore masks and social distancing was observed.

Just great customer service

Ever since Ive moved here and used these guys imm hooked I will not go to another store besides this one always a great experience

This is my favorite Verizon store. They are so friendly and helpful

I love these guys. They are awesome and very helpful

These are some of the best young people around. Mathew is 👏 👏

Jake helped me tremendously today, I could also see the way he was working with the rest of the room getting things done, solving problem after problem, helping his co worker as well as customers. He is professional and efficient, I respect him for how he handled my unique situation walking in that store today. Give that man a raise!!!!:)

Josh was awesome in helping me select the best phones and plans for our business. I would highly recommend coming to see Josh. He is the expert for business and personal accounts.

Matthew was very nice. He didnt try and sell me things and it didnt take more than 30 minutes. He provided information when necessary.

She did an amazing job at helping us with everything. Went above and beyond. Very satisfied

Hands down the best Verizon wireless store in the area Jacob was excellent

Matthew was very helpful seeing i was a customer from a different carrier, he took his time to sell me a product they had but couldnt find elsewhere

Staff here really took care of our HUGE problems!

Nate and Jake were incredibly knowledgeable about which phone fit my needs best. I ultimately was looking for a new phone with a better camera for an upcoming trip. They recommended the Pixel 3xl and it did not disappoint. Best camera Ive ever had on a phone! Hands down great service overall!

Allysa was very patient with me and kind as well as beautiful young lady. Very knowledgeable about my questions. Highly recommend this location and the people who work hard to help you. 7 out of 5 stars.

In and out with a new phone in 20 minutes. I told Jacob what I needed and he got it. No pushy sales. Good quality service.

Jake was very helpful and thorough in helping me. He was very knowledgeable and made sure that I chose what I wanted. He was not pushy on selling me my phone.

Josh was very kind and helped me tremendously. He is a great guy.👍👍

It was great. In and out fast. Friendly people. A good change from the last time I was there.

The two young men in the store were very helpful and service was out standing.

He was very helpful and called his manager to get us the best deal that he could! I love this store and wouldnt go anywhere else!

Josh was the most helpful service representative we had ever had.

Jacob was very friendly and knowledgeable. He had me all hooked up in no time flat! Thank you so much!

Jacob was very knowledgeable about what we were needing in a phone. He was great with us and the other customers. A very personable young man.

Terrible customer service, I have had repeated negative experiences with rude staff. Jake is absolutely in the wrong field, he is not hospitable, interrupts consistently trying to answer a question that we havent finished asking. This is the third occasion that Jake has been rude and impatient. At the end of the conversation he realized he was wrong in the info he was arguing with us over, but still did not apologize or acknowledge that he was out of line. Josh the owner/GM is polite and accommodating, obviously understanding customer service and how to be kind.They are usually understaffed and thats what seems to trigger Jake becoming overwhelmed with simple questions and tasks. He may be an electronics or IT superstar, however he is the polar opposite of how a customer service representative should represent Verizon or any other company.I always steer people away from this location and will continue to do so as long as this is their standard.I stopped going there a few years ago, opting to go to Edwardsville to a corporate store. On the rare occasion that I am in a rush and have a very remedial task that I need assistance with, I will go to this location. Unfortunately the common theme of rude, impatient, overwhelmed staff is confirmed yet again.

Excellent customer service. They helped me fix the problem that no one else would... not even the main Verizon folks. They did it knowing they werent making any money off me either. I will definitely be back at this place when its time to upgrade

Total bait and switch sales. Your actual bill will be far higher than these salesmen tell you. Jake Edwards, Trent, and the manger. Are just used car salesman. Do your self a favor go to a actual Verizon corporate store in Edwardsville. None of the discounts they said they had signed us up for, were actually on the bill from Verizon. When we went back in to question them about the over priced bill. The manger said they had never offered us the discounts.(the 55 and over). We even asked to us are employer discount. They said we would get more bang for our buck with the 55 and over. Now we have neither discount. The store it’s self looks like a fly by night shop. Only a few old model phones on hand. Most of the displays are broken, some even laying against the wall. The manager is a total a$$ whip. We watched him disrespect another couple would had questioned there service. Even when Jake spoke up to tell the manger that they had promised to get her a replacement phone. The manager said no we didn’t.Bottom line this is a shady place to do business do so at your own risk.M.S.

Great service very helpful and courteous.Great experience.

Saladin was awesome in every way!!

Great place to do business with.Very friendly and helpful.Jacob is very good and understanding to any matter you have.Love this location and people.Great merchandise too.

Was a great experience far different from last time. They had people I never saw before and the service was far superior than the last time

Jake was very polite and extremely helpful great person to have helping me

Great

After 2 weeks of horrible experiences with Sprint, Matthew and the Verizon staff, got my entire 5 person family. He saved us hundreds in the process. He had to work for hours getting things done and made sure it was completed each time, and always answered my questions. We are customers for life.

Josh was excellent technically.

Matthew answered all of my questions and had me in and out. Fast and friendly. Purchased a Note 10+ phone case.

Amazing store!! go josh!!

Had a wonderful experience with Mathew at Verizon.

Allyson was really great, very pleasant and patient with me.

Very knowledgeable staff and an all around positive experience! Thanks!

Got me in and out really fast

Very efficient and professional.