I was looking forward to going to the store and buying my first charms from Pandora. The male associate was very nice. The female sale associates did not want to be bothered. The sales associate assisting me acted like I was going to snatch the charms and run when in fact I was buying charms for my birthday and had a good deal of money to purchase them. In fact they have a 50% sale going on. My family will take me to the Pandora store in Concord Mills. I felt almost like I was being profiled. I will not go there ever again and in fact am thinking about calling corporate.

The women in this store are so sweet and helpful.

I don’t usually buy jewelry and with me being a humble farm boy, I really wasn’t sure what to expect or what to do. However, the staff was extremely helpful and got me all set up. The gift I bought was a big hit and earned me some much needed brownie points.

Great selection and excellent customer service.

People that works here are always polite and very helpful.

Came here for a charm as a gift. Nakia helped me pick out just the right one. Nakia is helpful, professional, attractive and knowledgeable...im very helpful when I get such great service. And as always pandora has great products.

Very helpful and patient. Very knowledgeable about products and special offers. Very pleasant experience.

Delaney was awesome!!! She made my little 13 year daughters birthday gift an amazing one !!! Very patient, presented all sort of ideas, an excellent staff member of the Pandora team. I have been a Pandora for years and I have to admit Delaney is by far my favorite!! Thank you so much for making my night.

I absolutely love Pandora. I absolutely do NOT love this location. I’ve never had a good experience here. The inventory is low. The staff is less than helpful. I’m definitely going to retire my Pandora bracelet. I have multiple and one is broken. I’ve never had issues with repairs or replacement options EXCEPT for at this location. They are so frustrating. It’s not worth spending my money there anymore.

Pandora advertised a half off sale online and in store on select items. Walked in and asked sales associate if she could show me those items. She replied we don’t have anything half off. I then asked about a ring I was interested in. She replied we don’t have anything half off. So I said I would look around and as I was leaving I stopped and said to the clerk you really should take this sign that says half off down. She replied snarkily the company makes us put them up.

When we walked in no one greeted us, which was fine because they were all working with someone but an acknowledgement would have been nice. On top of that, when we were eventually offered assistance, the worker seemed reluctant to help us. When my friend and I said that we didn’t know our ring sizes she seemed annoyed. When I said I wanted a size smaller she didn’t even look to see how much room I had and just said that my finger would swell up in the summer even thought I had a 1/4 inch gap between my finger and the ring. When we were looking at rings she wasn’t very helpful, didn’t ask us what design we were interested in or anything: she really just stood there watching us look at rings. When we found rings we liked she wasn’t paying any attention to us even though we were right in front of her saying that we liked this design; we had to tell her directly that we were going to purchase them. Overall she was just very unresponsive so my friend and I felt very awkward and unwelcome.

Very great salesperson! He was very helpful and knowledgeable about his product! And his other two coworkers were awesome and helped him wrap up our purchases!

This location has the worst customer service and they never answer the phone!! This location is very prejudice. Hire new staff

She loved it and I keep going back buying charms and she loves it even more someday I hope she can have all the harry potter charms

Pandora store located in the FRIENDLY SHOPPING CENTER has the COLDEST, UNCARING FUNNY ACTING PREJUDICE EMPLOYEES. Every time I go there they literally VEX my spirit... I will continue to travel to Mebane where I get treatment that is of value. Get you’ll nose out the air before you’ll lose your business. Not cool at all. One star is the NEW “NO STAR”!!!!!!

Got a beautiful pandora bracelet with charms from my husband for Christmas, but I had to exchange my bracelet for 1 size bigger. & Even though only a few people are allowed in at a time & I went 3 days after Christmas I was in & out with my new bracelet within 10mins!

The Pandora store in the Shops at Friendly was a pleasant reprieve from viewing merchandise on-line. The staff was professional and helpful. The store is well-stocked and the staff was knowledgeable.

Sales lady put my charm bracelet in order, looks fabulous.

I went in last week the inventory was low... the sales girl didn’t offer to order me what I wanted nor show me how to use my bracelet.The worst part is myself and employees were wearing masks . An upper class couple came in without any masks... they were not asked to leave or put a mask on, yet they were still served and waited on in the store . I will never shop this place again ! I will always go to Jared! The people here at the one in Friendly are not overly happy on being there. I did the survey to let them know I got a whole $10 off $100 I don’t want it ..they don’t even have $100 worth of charms in stock ... guess it’s hard to ask me if they can order for me I pay now and get later . This was my first time in the store and the last

Beautiful place the workers are very very good with customer service.

Loved the customer service, very friendly, dont rush you at all, answered all my questions.

Please hire better staff.

They know exactly what there doing and they know there products

I’ve been to this store 3 times. The second time I vowed never to return due to customer service issues. Today I needed a specific charm for a birthday gift that my preferred jeweler didn’t have. I work about 3 miles away from the Friendly Center Pandora and its on my route. However I choose to pass by it because of the horrible customer service. Today the salesman didn’t engage in conversation or ask my preference in gift wrapping. He tried to put my charm in a case then a generic white gift bag. He said they were the bags sent for mother’s day and didn’t have any Pandora signature bags. Is that possible? I had to request gift wrapping. I have higher expectations for Pandora located at Friendly Center.

Made my wife happy

Everyone is so nice and friendly as long as youre buying something. But if you get a gift from someone and you already have it. You can kiss these so called ladies goodbye.. 1st you must have a receipt. We just want to exchange it.That charm has been retired. Nothing we can do! Something I can do. Never buy from you again.

Love it

Meh. I knew what I was looking for when I came in but probably could have been convinced to buy more since there was a sale going on. The lady was nice, but I feel like she didn’t care if I bought my one item or 20.Maybe I’m comparing, but the last Pandora store I went to was incredible with interactive sales ladies and they even cleaned my bracelet when I made my purchase. I feel like the ladies at this location were waiting to go home. Lol.Not a bad experience, just not memorable.

This store really went above and beyond. I ordered a charm from Pandora online. The ordered shows up in the system as shipped but was never received by UPS. After calling multiple times and emailing twice we decided to stop by the store in Greensboro. It turns out they are a franchisee and not directly associated with the online store. They gave me the charm and a number to call to get everything sorted out. Thank you Kim for your help today.

I enjoyed my visit to Pandora. The staff was friendly and very helpful!

Beautiful. Almost completely sold out after mothers day, but I found the charm that caught my heart!

Clearly, they are the only Pandora store in town. They acted like I was more of an inconvenience than a customer! Very disappointing experience. Just another reason to buy online.

Employees are always friendly and helpful. I went in because I had broken a charm somehow and they immediately replaced it with no charge! I ended up also buying a ring and earring set.

They were a small store, but they had exactly what I was looking for. I was looking for a necklace to match the charm I had bought from Pandora, and they gave my girlfriend a few to choose from. I would come here again if I needed to buy more jewelry.

My first experience was great at this store, the second not so much. The sales person Rachel just looked at my like I was out of place, I asked to look at a particular charm and instead of pulling the tray of of the glass she just stood there and looked at me. Rude! I just turned and walked out of the store. They dont deserve my business.

Very nice & clean store sales representative had great customer service.

Brought 3 different clips for charm bracelet bc each one fell off. The third one that got lost I called and spoke to alyna over the phone and told her what happened. She told me she would replace it and to come in. Came in the next day and talked to her to find out they have a “new policy” that doesn’t cover lost charms. Even though she replaced my mom and sisters earrings a couple months prior. That’s fine if they have a policy that doesn’t cover lost items but I wouldn’t have wasted time to get off work early or drive over there for something she could have told me over the phone.

I have never had an issue finding a charm the ladies (wife, mom, and sister) in my life. The help is always great and friendly.

Great place to get a gift for someone

Thanks for diva heal charm for my bday. A little pricey but its worth it

I will never go back👎I went on Christmas time. They are rude sales person! The person who was at from taking names, she was rude! People spend a lot of money in this store. For this kind of people🙄😏

Supply your needs

All pandora offerings available. Also very nice looking store

Very nice store with excellent staff. Helped me pick out a nice gift for my mothers birthday

They are always helpful and the jewelry is beautiful. Dianne rocks! Ask for her!!

Friendly told me that I cant return my jewelry at Pandora in Hanes Mall. This is not true. I was told they only accept exchanges and that they are a franchise.

Love it

Good experience, sales associates were very helpful.

Very nice staff.Had a very nice visit.

I was not greeted when I walked in and I stood there looking at the employees for about five minutes. There were no customers in the store just me. No one asked me if I needed help finding anything or if they could assist me. This is the worst location and I will just continue to go to Tanger outlets.

The people were nice service was quick

Great place to shop.

Very helpful staff, great gifts for any occasion.

Would like to know if there is a phone number that I can call to get in contact with someone because online it says they have and item I want in stock and no has answered my phone and don’t really wanna waste time to go there and it not being in stock

A very nice jewelry store with reasonable prices.

In the store for 15 minutes noone ever spoke to me. I spoke to one of the ladies there. They didnt ever speak back. I just left the store.

The store did not have what I wanted and didnt offer to order it. The lady was very rude. Will not return or recommend to anyone.

Yesterday gave. Me the wrong directions

I called and asked a question, was put on hold for 8 mins, hung up and tried to call back but busy.... Lowsy customer service! Buying offline

Registers went down.Manager looked down and refused to engage. The store was full and we waited for an hour.

I drove 45 minutes to get a present from this store, because it is the nearest one to me, just to find out that they closed the shop 3 hours early...

The service is bad

Best pizza around

I walked in this store and was not greeted. I walked around for 10 mins (in circles really) and no one asked if I needed any help. Poor customer service. I will not return to this location.

Great customer service

Shop for the wife 👍🏿👍🏿👍🏿

Love it

Fantastic