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Karns Automotive Center
25 Crystal Lake Rd, Groton, CT 06340, United States
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Karns Automotive Center
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Ro
Review №1

Seriously, take your car here. This is the honest car shop that you hope to find in every city that you live in. They replaced my sway bar linkages and cleaned out my drains that were causing water to build up under the spare tire area all for about half of what Firestone quoted me for. They were extremely busy and short-staffed so I had to come back for them to clean out my drains. They ended up doing it for free which was super nice. They are also just generally nice people unlike what you find at some car shops. Just generally happy, not condescending and genuinely open to explaining issues to you. You can rest assured that they are not trying to rip you off which is much more than you can say for most car shops. Will definitely be coming here anytime I need car service.

Pe
Review №2

Ive been bringing my car to Jeff for many years. Hes very reliable. The only downside is that its a very busy shop so definitely try to schedule the repair if possible, to avoid waiting a long time to get it back.

Mi
Review №3

Truly good and honest people own/run this auto shop. They went above and beyond to help me and my friend get safely back on the road after we broke down.

Se
Review №4

Amazing job!! Very good people that is very hard to find these days.I will continue to use this shop without hesitation.

Ye
Review №5

Owner is extremely nice and friendly and they do quality work at a fair price and in a timely fashion I have brought almost all my vehicles to him for custom exhaust’s and am always happy when I leave

Mi
Review №6

They kept me updated and gave me the exact price with no changes. We will definitely be going back. Jeff and Beth are awesome

Ja
Review №7

I have a modified jku and where most shops shy away from this kind of thing Karns was absolutely willing to help troubleshoot and fix a clutch issue I was experiencing with my Jeep

An
Review №8

Great workmanship and got car back next day!!! Very Happy!

Jo
Review №9

Ive been going to this garage for over 15 years. They are very honest, super helpful and honestly the nicest people. Jeff is a great guy and Beth who runs the desk is really nice. I definitely recommend them. And they always work to give the most fair pricing.

tu
Review №10

Number one place to go i love my lambo sound and great job thnx alot he is the best and honest

Pe
Review №11

They diagnosed the issue and fixed the engine within hours. They were extremely friendly as well. Thanks from your friends in Buffalo.

Ke
Review №12

This is the only place I use! The best advice, quality fair prices,excellent work and great customer service. Do not go anywhere else!

Sa
Review №13

Definitely the best experience with a mechanic I have ever had! I dropped my VW Jetta off with an issue with the turbo. I thought it would be a simple fix due to a boost leak. This was not the case. Instead a rod within the turbo had broke. There are no replacement options currently being sold for the rod and due to the location of the rod the fix is extremely hard. Any other mechanic would have told me that my only option is to have a whole new turbo put in the car which would cost around 2 grand. Not only did these guys spend countless hours trying to find the rod replacement, but also somehow found a way to fix the rod without replacing the turbo. Amazing, they saved me over 1500 dollars! I am not from this area and I have tried many mechanics to work on my Jetta over the years and these guys are definitely the best I have found in New England. Could not recommend more!!

Mo
Review №14

Great auto repair shop! Quick, honest, and pleasant. I have recommended this place to many of my friends. Very highly recommend!

C
Review №15

Fair prices and super fast. Everyone there is so nice. They have a ton of 5 star ratings for a reason.

Ad
Review №16

Fantastic service In-N-Out in no time people are very pleasant

Ky
Review №17

Karns had great service and great pricing. Definitely would recommend to anyone for repairs to their vehicles.

Am
Review №18

They really make dropping a couple gs on car repairs not suck too bad. Thanks, Jeff & Beth. Until next round...

Mi
Review №19

They did a great job. Beth was awesome, the shop workers were awesome thank yall for all the work. They told me straight up what was wrong and fixed it. And for a great price, great work beth and guys behind the wrenches.

Ja
Review №20

Always A+ service. Been a customer for almost 15 years now. Every time I use their services, they have quick turn around time, are very nice and professional, and they always cost way less than other dealerships and repair shops. And if you want a custom exhaust, this is the place to go to!

Ja
Review №21

Always a great experience, professional, quality work, and good pricing. Never disappointed.

Ri
Review №22

Jeff and co. are incredible mechanics. I have never had to bring my car back for the same problem.

Pa
Review №23

Jeff and Beth always go above and beyond for me and theyre awesome. Always recommend them.Dropped my car off last night, give them the go ahead to fix it, done within a couple of hours 👍 Beth is so sweet ❤️

Bo
Review №24

I was told by a different business that my van needed $1000 worth of work. Jeff knew this and could have just done the work and charged me. Nope, my van didn’t need what I thought, my repair cost me under $250.00. I am a small business owner and am so thankful for people and businesses like this!Jeff you have another loyal customer! It’s all about being able to trust and you can trust them!

wa
Review №25

They built be a new exhaust, exactly as I wanted and kept the price under the garbage from eBay... very satisfied would recommend

Pa
Review №26

Karns automotive is a place where they are hard working, honest, and are always reasonably priced for the services they provide. Karns automotive will never sell you something on your vehicle that doesnt need replacing. They always look over the vehicle and make recommendations as to what you should be considering fixing after that initial visit. The only reason I know so much about Karns automotive is because Ive been doing business with Jeff himself for over 8 years. The guys at Karns automotive take pride in their work, ensuring that they check and double check before it leaves the the lot. For as long as Jeff Karns is in business, I have confidence in him and his staff to accomplish any task that I have with any of my vehicles.

Je
Review №27

This was by far THE BEST customer experience Ive had since moving to Connecticut! If I could give more stars I would. Theyre honest in what they do and probably one of the fastest garages Ive been too. What would have been a week project at my last garage (in northern VT) they got done in a day and the bill was half of what I was planning on. Gained a loyal customer :)

Fr
Review №28

They are the most trustworthy mechanics Ive ever taken my vehicles to. They always provide honest, affordable and quality service. Thanks again!

Pa
Review №29

Absolutely amazing people working there. Kind and generous, fit me in on a full day and got it in and out really quick. My truck is running great and for a good price. They really know what theyre doing

Ta
Review №30

I had a custom exhaust put on my 98 ram. Price was a little higher than I expected but the customer service was great and the work done is top notch. Would highly recommend

Ma
Review №31

I brought my Saab in for a performance exhaust and I could not be more pleased with the service I received. It was done the same day and every mechanic that has looked at the car since has been impressed with the quality of the welds. I would recommend their services to anybody. Their price was fair and I will be back next time i need any kind of performance upgrades.

Ca
Review №32

Karns Automotive Center has an excellent staff. I recently came by to get a quote on an installation of H&R Sport Springs. Jeff assisted me by providing a ball park quote on what the installation would run me and it was lower than a dealership price. Although the price was significantly lower, the quality of work was not. The amount of help they provide to their customers in deciding on what works best for their vehicles is amazing.Service performed on: 2015 Ford Taurus SHO

Ad
Review №33

My exhaust job ended up being $80 less than what I was quoted because it didnt take as long as they thought. Ive never heard of a place quoting and being authorized $300 and charging $220. Very fair and honest people. Theyre busy as hell but thats because people come back to them, and its worth the wait. Best custom exhaust work Ive seen.

kr
Review №34

Dont ever go here unless you dont mind not having your car for a full day. Also if they ever work on your car make sure you get a printed warranty stating what exactly is covered and for how long the work you had done is warrantied for. I had work done on my car last November, they replaced a defective part that they had installed in my car and they tried to charge me $90.00 for labor. I laughed and was like no way am I paying $90.00 for a part that they put in that was defective. They agreed that I was right and fixed the problem free of charge as it shouldve of been in the first place. Low and behold 6 1/2 months later guess what happens? Yep you guessed it, the same part that they replaced goes bad once again. I take my vehicle back to have the problem fixed again. They agreed that the part was defective again. This time they refused to replace it free of charge even though they know the part is bad. I was given the reasoning of it has been too long since I had the part. Really 6 1/2 months! Bad business.

Je
Review №35

Absoutley awesome, did my exhaust on both cars and familys trucks, great people very honest time management is on point, helped me out last minute thanks guys love the work. Will always go back there and refer everyone I know. Price was awesome.

Da
Review №36

They put a custom true dual exhaust system on my Jeep, and it sounds fantastic. The price was reasonable; it would have cost about the same to buy a nice catback and have a shop install it. After a few days of driving, a manufacturer defect in the exhaust system caused a check engine light: catalyst efficiency below threshold bank 2. I took it back to them, they found the issue, and welded it up free of charge (whether it was actually a defect or a bad weld is irrelevant to me; they fixed it for free). I will absolutely give them my return business.

St
Review №37

I get my oil changed here. Great service and Jeff and Beth are extremely friendly. Highly recommend !

Da
Review №38

Great service but there very busy. Hard to get work done quickly

Ne
Review №39

5 stars again because there isnt a 10 star option.

Ka
Review №40

I am extremely pleased with the outstanding service provided by Jeff and his crew on my Accord. I trust their judgment, recommendations, and quality of repair. Dont hesitate to have your car serviced at Karns.

Eq
Review №41

The garage does good work, but the prices have gone up in the past few years. The last two times Ive taken my car here, Ive been hit with big bills. I just had some work done here and the shop found that my coolant level was low, they added the coolant and charged me 56 bucks (48.5 for the coolant and 7.5 for HAZMAT). Seriously?

Wi
Review №42

They do everything here!

ei
Review №43

Best mechanic in the area. Trustworthy and professional.

Sh
Review №44

Always nice staff and great crew! We dont go anywhere else 😊

W0
Review №45

Its like family over there and very fair with the prices.

To
Review №46

Center of the aluminum pulley, on the power steering pump went out. Use the truck for work, they had it up and running again, buy days end. Toyota wanted more for the pulley, than they charged for a used pump with a steel pulley. Saved the day, when life was caving in around me.

Ry
Review №47

Good service and cheap labor. Offer afterhours drop-off and pickup.

jo
Review №48

Exceptional, brought my car in for a custom duel exhaust, had it done earlier then predicted and somehow the price came in at only 300 when I was quoted 700. Will be bringing my vehicles here from now on

Da
Review №49

These folks are kind, competitive, and most of all, trustworthy.

Da
Review №50

Trustworthy and competent, that’s all you need.

Do
Review №51

The best experience always! Beth is a gem : )

Le
Review №52

Did a good job

Qu
Review №53

Only one I trust to keep me reading.

An
Review №54

Great service, friendly, knowledgeable, fast. what else could you want?

Si
Review №55

Good Service in very short time.

JA
Review №56

Jeff and his crew are great.

Lu
Review №57

Everyone here is excellent.

An
Review №58

Super slow bad service

Information
8 Photos
58 Comments
4.7 Rating
  • Address:25 Crystal Lake Rd, Groton, CT 06340, United States
  • Site:http://karns-automotive.edan.io/
  • Phone:+1 860-445-6868
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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