Went there to get all my brakes done, very good service! Friendly staff, and when I arrived at 8am it was busy which was a good sign to me! They told me the day before I came it may take 3-4 hours to complete, they got it all done within the hour. Quick and easy, and my brakes sound and work great now :-)

I came to Midas for an oil change earlier this month . When I walked in the girl at the front desk was extremely rude I figured everyone is entitled to a bad day so I let it go. She got the info for my car and told me it would be about 45 minutes. 20 minutes go by and I see a tech come in and leave a safety check of the car on the counter. Nothing was said to me about anything listed on the list and I got my car back. When I looked at the checklist the mechanic had recommended I replace the air filter and get the brakes checked since they were getting low. None of this was brought to my attention. I would have probably declined the air filter since I can do those myself but brakes. Those are a needed thing and I’m not sure when the last time I had them replaced was. She cost Midas not only a potential brake job but a loyal customer. I don’t like a lot of people messing with my car so I stay loyal to a shop. I should also point out the way she talks to the other employees is ridiculous. If I were an employee there I’d leave.

Happy with oil change and prices but I had asked for my tire pressure to be checked as I had a low tire pressure warning. When I was leaving the premises the warning light came back on. They forgot to check it but went ahead and put some air in the suspect tire.

Although I couldn’t get work done that day due to financial reasons, they waived my diagnostic fee so I can see what’s going on with my car so I have something to work with. I really appreciated that!

Was calling around to get appointment for Monday. Midas had available appointments, I showed up early they took my vehicle in right away. I needed muffler work and apparently tires. They offer a payment plan/ financing thank goodness!!

On my way home from Rhode Island on Monday, 08/16/2021, I got an alert on my dashboard telling me that my battery was no longer being charged. I was able to stop by an auto parts store and they tested my battery and alternator. They told me that my alternator wasnt charging. I took my car to Midas and they were able to take me in more quickly than the nearest dealership. They also figured out that it wasnt my alternator. My alternator was fine. It was a faulty drive belt tensioner that got loose and the belt was no longer turning the alternator. I count myself lucky enough to stumble upon an honest mechanic shop when in a bind. They saved me $400!

9 + hours to do an alignment and change 4 tires…$1200 later as well. They could of cared less! Tell me done by noon, show up at 12:30, they tell me another hour. Show back up at 4:30 and car still isn’t done. Absolutely horrible! Will never go back.

Avoid wheel alignment services at this location!I scheduled an appointment for a four-wheel alignment at 2:30 PM on Saturday, July 24, 2021, and I dropped my car off early at 2:00 PM. At 4:30 PM, after having not received a call about the status of my car, I called Midas and was told the car that was being aligned before mine just got off the machine and mine would be going on shortly. This location closes at 5:00 PM so I headed over at 5:00 PM to find that my car just got onto the machine, and to expect a fifteen to twenty minute wait. After the car was finished, I got a copy of the alignment report, and started driving home. Less than two minutes into the drive home, I noticed that the car did not track straight, and the steering wheel was not straight; two new problems that did not exist prior to the alignment. I returned to Midas and upon looking more closely at the alignment results sheet, I realized that three of the twelve measurements were out of specification, and three more were barely within specification. When speaking to the supervisor, I was told there was nothing they could do until Monday because the technician had left.To the credit of Midas, I was refunded for the service, though I will not be returning Monday as I do not believe the work will be performed correctly again. Had I not asked for the alignment results sheet, I would not have known the full extent of the poor workmanship performed; though the tracking problem and crooked steering wheel were indicative of a problem.The fact that the car was returned to me with an incomplete alignment and noticeably worse driving characteristics without any explanation or notice is totally unacceptable. I cannot speak to the quality of the other services offered at this location, but I do not recommend their alignment services to anyone seeking a quality or timely alignment.

They charge me for something I already knew on the diagnostic.I talk to the person in front and I tell him that my truckhas a check engine light on because of egr delete, I speak with 2 different people and I tell them the problem.The other thing is they want to charge me $1000 for power steering pump.Ridiculous..Poor knowledge in what they doing. Or at lease on diesel trucks.

Good price for an oil change.

Great service, timely work.

I came to Midas just after a big storm to get my car checked out. It was making a noise and driving differently. The windshield wiper also stopped working. I was met with such professionalism. They were attentive and made me feel heard. The wait was short and well worth it! The team communicated well making sure that all of my concerns were addressed. In addition to that a thorough inspection was performed to ensure the safety and reliability of my vehicle. This gave me peace of mind! Thanks again to everyone for helping me get back on the road!

Had to due emissions took very few minutes in and out loved it

I had my brakes fixed after another garage didnt fix them right the first time. Good pricing honest service they actually took me out and showed me what was wrong and was able to fix it the same day. Friendly staff will definitely recommend to others and come back for future services. Its tough finding an honest shop as female but I finally have!

Life Saver!On vacation and Midas got us in on very short notice and the car was in and out in an hour. Very friendly and professional service!

They were detailed, efficient, and timely! I had a schedule conflict and the staff/management really worked with me to find the best time to do the work. Very professional and straightforward.

For the most part good service. Alittle on the hurry you up pay them and move on to the next customer kind of joint. But again your expectations have to be at that level. Its a chain auto shop that relies on fairly cheap oil changes and having a pretty fast turn over rate. And knowing that when you walk in.....they definitely do that pretty well and you get your reciept and take off praying everything was put back on your car correctly. Over all a solid 4 stars

Staff were very friendly and took me on time, I wish there was more seating in the waiting space, and booking an appt online wasnt clear when i wanted to add more than 1 service. However wonderful experience, i will be going again

Got emissions test done- quick and easy. Definitely will use again in the future.

I Was at another closer to homeCt Emissions testing center today and was told the entire state online service was shut down and testing wouldn’t be possible...As I was leaving I decided to callMidas right around the corner in Groton on RT-12They very kindly answered and told me apparently the system had a problem earlier but they rebooted the system and they were up and running...Just wanted to say thank you for not giving up and blaming it on lack of laziness like the other place did.I was in and out of there in 10 mins even after being told about 15 mins wait time...A+++ everyone wearing a mask and practicing great social distancing ...Excellent 5 Star Customer Service !!!!

I was struggling for time but NEEDED a oil change and tires rotated, the female service advisor moved things around and got me in ASAP, and even the time before courteous and friendly and service done in a timely manner. Worth the few extra bucks and the wait especially since everything was done properly

The front end ladies were super nice and easy to talk to. The work was done on time and my car runs and sounds much better now. Will be back for future needs. Thank You Guys

Have been bringing my cars here for years. The work has almost always been excellent. When I found repairs not satisfactory the shop has reassessed and corrected. Walk in appointments can be made. Convenient location and comfortable waiting room.

Easy appointment and fast service!

I went for an oil change and when I left my car didn’t sound right. I ran some errands before I stopped and decided to look under the hood. They never put the oil cap back on, I lost a lot of oil and it was all over everything. The lady at the desk was nice and that is the only reason I have two stars. She was friendly and nice to chat with. I will not be returning.UPDATE: Changed my rating to 3 stars. I called them and explained what happened and they told me to come back. They cleaned under the hood and replaced the oil I lost. I received a coupon for an oil change as well. I’m still upset this mistake was made. Had I not thought to look under the hood, there could have been damage done. Luckily it was an easy fix.

Very experienced representatives, they were able to fix my 2003 Chevrolet Trailblazer LT and its now superb 👍👍👍

We have spent a total of about $1500 on brakes and every month since they have been replaced we have gone back for squeaking grinding. They tell us that nothing is wrong and us on our way. There is something wrong because that shouldnt be happening. Needless to say we will no longer be using them.

I had an appt at 9:30 for 1 tpms replacement, and a tire rotation. I found out that the total cost was around $220. I was trying to take advantage of the active duty discount, but turns out it only applies to parts not the total. That took about $20 off. I usually like to work on my cars, but theres no easy way around tpms replacement. The price didnt seem reasonable to me considering the sensor was around $130 and configuring was an additional $30. If a sensor was that pricey, I would assume that it would automatically read by itself like many other. The lady behind the counter wouldnt tell me what expensive the sensor brand was. That didnt help me figure out why they had a sensor that was made specifically for my car on hand, and what made it so expensive. I am seriously doubting the reliability of this sensor.I was there for about 2 hours before it was finished, after my car was returned, my car started to pull to the right while attempting to drive straight. After letting the car configure the psi, I came back and I was waiting for an additional 2 hours. The problem wasnt fixed, and I was suggested to have the rotation reversed (I was due a rotation, so that didnt make sense). I was there for about 4 hours in total, with an appt. Few days later, my other wheels are giving me problems. I dont know what happened, but I will go to a different place next time, expecting to pay lot less and a healthy outcome. Unsatisfied, but I hope they improve.

Quick emissions test. Bring cash, no ATM.

Very polite and helpful

Been going here for a year. And will stick with them. The people are great just Awesome

Debbie at the front desk is super nice, excellent customer service ! And the mechanics do a great job and they are speedy !

Showed up with no appointment to see if I could get two pieces of exaust pipe expended. Debbie and Candi at the desk helped me right away and DJ expanded both pipes perfectly. Couldnt have asked for better service than I received today. I Will definitely be coming back for my emissions and other things in the future!

The most over priced place Ive ever been. Labor price wasnt bad charging double for parts was upsetting.

This Midas location has great friendly staff. They dont cut corners or try to upsell you on unnecessary services if not needed/highly recommended. I informed them that my wife and I were going on a road trip and they did a thorough run through of my vehicle to make sure we wouldnt have any issues. Highly recommend.

Pleasant staff. But overpriced.

Really disappointed - Found tires that I liked which had a $100 instant rebate from the manufacturer. After all was said and done I noticed the price was alot higher than quoted. There was a $80 extended warranty charge on the invoice. I asked twice to have it removed and was told both times it was a required charge since I used a coupon. Confirmed with the corporate office it wasnt required, I didnt use a coupon. The ladies at Midas didnt care and refused to refund it. I was promised a call back - never got it.Also, my mechanic found the alignment (which was more expensive than the competition) wasnt done right. Disappointed is an understatement.

Very good helpful employees

Midas does emissions testing. It is walkin only but there was no waiting this morning. I was in and out in 25 minutes.

I had an appt for 3, came early. Waited until 3:25 and left. Very unhappy. They said they were running late but I made an appointment to be seen on time. They could have called and told me to come later. Very inconsiderate.

Great staff! Very friendly and keep you updated on whats going on with your car. Always done in a timely manner. Prices are great!

Had a coupon for a $10 oil change, with additional oil the whole thing came to $20 - definitely worth it. They were very nice and it was very quick.

Ive been going here for about a year now and now they are so great! Candi is great at getting me taken care of!

Muffler and assembly replaced right on time. Appointment easy to make and estimate was the best price without pushing to do any more work.

Absolutely horrible. They installed a defective part on my car and it broke after eight months. They would not replace the part without charging for labor. I went to a different repair shop and the labor estimate was half of what Midas tried to charge me. This is DISHONEST!! In addition, the woman behind the counter is rude and has no customer service skills. Finally, if Midas installed a defective part once, how do we know this will not happen over and over again in the future?? I do not trust this Midas location and want to strongly warn people to very be careful when dealing with them. Always get a second opinion from another repair shop. I personally recommend to stay away from Midas. Not trustworthy!!!!!

Very easy for emissions test! Done in less than 10 minutes! Thanks!

Fast friendly service

Very professional. I was able to make an appointment right away with short notice and wasnt sure what the issue was. The owner was able to find the issue and recommend the best resolution. We were in and out within an hour and a half, after diagnosis, 2 tires, tire rod and alignment. Very pleased. Thank you!

Fast in and out for emissions!#!

Amazing customer Service, did a full inspection, oil change, filled my tires, and gave me recommendations on parts to replace. I will definitely be coming back. Highly recommend this place for car repair services.

Very nice and fast. We made an appointment for an oil change and emissions and they took good care of us. We always come to Midas. They are trustworthy and reliable.

Had my emissions done there. In/out 10 minutes.

I have been to this Midas for two emissions tests now and each time the process is smooth and quick. The employees are pretty friendly and they seem like decent people. I havent needed any work on my ride lately so I cant speak to their quoting process or work quality, but I would consider them the next time I need something done.

Again I cannot say enough about the service at this Midas location. From the phone to the Front Desk to the service manager and techs - all are courteous, helpful and knowledgeable. They got me in and out in less than an hour with the problem fixed ! So lucky to have these folks helping me get the most out of my automobiles !

Quick, in and out state inspection.

Nice people. Quick work. Gave me a recommendation for a future service and I didnt feel like they were trying to smoosh me. Will be returning.

Pretty good place if you need an oil change and have a coupon. Other than that its just like any other auto repair place in terms of pricing.

DJ was absolutely fabulous. He figured out how to disable the anti theft system in my 97 jgc. He is such a hard working and dedicated mechanic. Can’t thank him enough!

Candi is wonderful. Just be mindful if you are not familiar with cars to ask many questions. Some will try to put extra unnecessary work on your car leaving you with a big bill.

Speedy emissions test times and repairs. Ive done two different emissions tests here. My car recently failed an emissions test and Candi was able to break down all the (rather costly) repairs, and how to do them in installations in such a way that would save the most amount of time (and therefore money spent on labor).A different employee answered a question about why my wiper fluid wasnt coming out (it was the motor not the tube) by walking next door to the car parts place with me and asking the team over there what the next step was. Very helpful and they have my best interests in mind!

I had a great experience . Car needed front brakes and exhaust system. They offered to do some welding to help save the exhaust for another time but I decided to just go for it so I wouldnt have to worry about it this winter. I did have a lower quote from another shop and they honored that quote saving me a few bucks. Very nice to deal with and explained everything to me when I went to pick up the car. Will definitely go there again!

Quick service for CT emissions testing.

Very friendlyFast in and out

They are so terrible !!!!! I went there for an oil change, rotation of my tires, and a tire balance . When i left the truck couldn’t drive over 50mph bc it would shake so bad . After going back their for the 2nd time to get it fixed they only balance the 2 front tires and told me they wouldn’t do the back tires . THEY WILLL STEEL YOURE MONEY !!!!!!!! DONT GOOOOOOOOO

There ok if you can afford it they are friendly

Fast and efficient! What more could you ask for? The owner actually emails his customers asking for feedback and ensuring that they had a good visit. Ill be back!

Been coming here for years. Theyre always easy to work with. They seem to be honest when working with me and others. I never get the sense that theyre trying to push extra services or extra repairs.

Just needed an emission test, they do it M-F 8A-5PM Sat 8A-1PM. They just need 20 bucks and your car registration.Great service and didnt have to wait long.

Simple emissions testing. Walked in and back out 15 minutes later with my testing done. Friendly staff, nothing more to say.

They say when you find a good auto repair shop youre golden. Well I found these guys and they are great. Tim, the manager, is a straight shooter. Got my brakes done in no time at all. Pleasant staff. Courteous and efficient at a reasonable price. I will be going back for any future repairs on my families vehicles.

I swear by their work. Prices are so much better than the dealership and they stand by their work every time. I always refer friends and the online appointments make everything so much easier.

These guys are unlike any other chain repair shop Ive been to. Theyre friendly, reasonable, and feel like they actually want to help you. The manager, Tim, sat down and explained exactly what was wrong with my vehicle, Tammie at the desk was sweet and pleasant, and Ryan the tech working on my vehicle, was fast and clean. I will be bringing my vehicle here all the time now and i will be recommending them to my friends and family. Thank you Midas of Groton!

Went in and out went quick nice

Overpriced... unfriendly

Just excellent, in and out with what you need in minutes, its been my go to place for over 4 yrs now.

Great service, Im very happy with their pricing and turnaround time. They were quick to diagnose what was wrong with my exhaust and much cheaper for their labor charges than my normal mechanic. I will be returning to them in the future for all my cars needs!

Tammie is ridiculously awesome and pretty much the only reason why this specific branch is still afloat. Timothy is ok too. Also they have a super duper awesome Xmas tree that the really tall Ryan guy donated!!!!

Love it friendly quick never a long wait

I just needed my routine car emissions inspection. No appointment needed, I was in and out quickly. They were having a computer credit card issue which made it more crowded than usual but everyone wore masks and tried to social distance while waiting.

The sevice was great and people friendlyAtmosphere in waiting room leaves a lot to be desired. Tiny TV. Very few magazines. Not even coffee or water. You need to wait to have brakes or other work it should be nice before the bill hits you. Lol. Soda machine outside.Cost was higher but I needed pads and rotors. Gave me an oil change free. I so appreciated that. Like I said, the people will bring me back here.

Great shop fast friendly and honest compared to other shops in area

Always good to me.

I am so glad I found this Midas. Honest, good work.

Great Emisson test, in and out 15 min.

Took me in right away at the end of the day for an emission test. Got right on it, I barely waited all. Great staff great place

Was in and out quickly for emissions testing.

Very quick but the front desk cashier, she could be a little more friendly.

Extremely professional

Fast great service I was in and out

Always get great customer service, and dont feel like they are trying to take advantage of me. Will continue to come here for car service

Super expensive 2x more expensive for vehicle repair compared to other shops.

Midas in Groton Ct is amazing shop.They change full synthetic for $49.00Which usually goes for a Lot more.They were able to squeeze me in for an oil change on short notice.

Customers are friendly but cant really say the people working were not drivin by what they do but i gabe them 3 stars because they kept a clean work space and i was in and out in a short time

Had emissions done. Felt like I was there less then 5 min. Guy was great and super nice. Been here before. And I like the free inspection. People always say its them trying to rip you off. But dont realize what damage we dont see. Coming back.

Service is Great Midas has Very Good Mechanics!

Went in for an a/c system recharge. The tech working in my car told me that the quote was written up for an inspection even though I asked for a recharge and it would be an additional $100. When the service was complete the sales person gave me a price that was significantly higher than the quote. I questioned it and the sales person grabbed the manager. The manager entered the office with the biggest attitude. He was rude to me and he was rude to his sales rep. When I pointed out their mistake he threw the quote at the sales rep and said to charge me the quote price while angrily saying to me that the sales rep was new and he messed up the work order. I couldnt believe how rude and unprofessional this so called manager was to the sales rep and myself. I will not be going back and will not recommend anyone to go their. On the other hand, the sales rep was very polite.

I needed some serious tuning on my car, including new tires and a new battery. At least to replace the flat I had that was plugged. My battery still dies, my tires were not replaced, not even the plugged one I specifically asked to be done, they were just rotated. i was told the work I requested was unnecessary and that they did was they felt needed to be dont. How much did they charge me for a rotation, a new battery and an oil change? Close to $900.

Fast and prompt service.

A few years ago, I would take all my vehicles to this Midas. But I am now looking for a new shop to go to.My family is a Midas franchisee, on the west coast, so I tried to give them multiple chances. I took my car in for a front wheel alignment, I was charged $130, which included a fee for parts used. I asked what parts were used for the alignment (which was none), the sales person said that is a standard charge at their shop, and points to a sign that says their is a fee of 10% for miscellaneous parts used. This last time, my wife goes in and asks for an oil change (standard w/4 quarts) and to install front brake pads, lets the salesperson know she has the parts for the brakes. She was quoted over $160 for the service.

Went there for emissions today was in and out in 15mins very convenient!!!