I highly recommend Luis who dedicated quite a lot of time to first properly diagnose the issue with my vehicle — and then complete the repair (correcting the shoddy work performed by another shop). Luis is an expert in his field, As I am not local to Hackettstown, he also sent me videos during the repair to explain his progress. Truly over and above customer service. Thank you.

Ive been using Tonys services for years and he has never disappointed. Professional, quality work, on time, great communication.

This is the second time I brought my Porsche Boxster to see Luis at Xellence!!! Great service and most importantly incredible Porsche knowledge. Incredible experience!!!

Great place, very friendly and knowledgeble!! I got stranded on the highway going to the Poconos, and the tow truck driver only recommended Xellence for my Bmw X5. The owner, Louis took great care of us, fixed the electrical problem in great time and even took the time to give me advices going forward, what oils to change, what parts to use and what not to do in the future. Thank you!

Have a Bentley Continental Gt, I done a full engine rebuild along with several censors . Very pleased the car drives like it just left the show room !Thanks Lou

Professional work and outstanding service backed by years of knowledge and technical skills. Luis is honest, personable and an extremely confident mechanical engineer.

Luis is honest, to the point and stands by his work. There is nothing else you ask for. Hey duke!

Luis is a great mechanic, engineer, and German car aficionado.

Over the course of the last 10 months my BMW X5 has been both serviced and had two major repairs performed (necessitated by accidents) by Xellence Motor Service & Repair in Hackettstown, NJ. Owner, Luis Penaloza, is an expert, BMW and Porsche factory-trained, ASE certified technician who I have found to be best of breed when compared to so many others I have used over my nearly 50 years as a licensed driver.The knowledge, professionalism, levels of service, integrity and courtesy demonstrated by both he and his staff not only impressed me beyond words, but also saved me thousands of dollars vs. recent and prior experiences I have had with either dealerships and/or several other automotive service or repair shops I have utilized over the years. Luis goes the extra mile in all regards, which,, in turn, reduces headaches, hassles and makes for a very happy customer as well as a properly serviced or repaired vehicle. In fact,, he recently has corrected shoddy repair work and either poor or incomplete service work that was performed by other shops, again saving me $$$ and unnecessary problems down the road.Xellence delivers big time when it comes to providing accurate estimates, timely and impeccable workmanship and the sort of old school customer service that should be the norm for we consumers, but is increasingly difficult to find in todays marketplace.Thank you Luis and Jose for meticulously restoring my vehicle to A-1 condition, saving me time and money in the process and for sharing with me the first class treatment I now know that you extend to all of your customers. I cannot recommend Xellence Motor Service and Repair to others highly enough and will not only continue bring my vehicle(s) there because they have truly earned my loyalty and trust, but I will wholeheartedly recommend them to others without reservation.