Just called to check the pricing at the Haines location and the man who answered the phone was extremely rude. I was trying to do the exam, glasses and contacts and he just lost my business.

After a thorough eye examination and receiving my new lenses I by accident requested reading bifocals and meant to order computer bifocals. Walmart Vision put a rush on order and replaced lenses with computer bifocals. No extra costs! Doctor and technicians were very pleasant and professional.

I tried calling to schedule an appointment and asked about bringing a frame in. I was wanting to see if it would be possible to have the lenses fit to the frame if I brought them in and had them mailed. The man answered the phone mumbling could not understand a word he said. He was extremely rude and unhelpful when I asked him a question and I felt as if I was wasting his time. I’m a young man and this is my first time trying to schedule an eye appointment on my own but ultimately I was completely unsatisfied. I was looking to do business and now I have been left with no other choice but to go somewhere else.

From the moment I walked in I felt that I was a burden. Not friendly or helpful at all. I wanted to order contacts, glasses and sunglasses. Seemed irritated and unwilling to help. I grabbed my information and told them to forget it all as he continued to speak to me rudely. I have never walked away feeling like that from someone in the service industry before in my life. Will never go back to Walmart at this location either after this experience

I went to Walmart in Clermont FL to visit their vision center and the representative in there was not professional and basically told me I would have to come back at another time. I explained I was traveling and needed to get another frame as I accidentally fell asleep in my glasses and the frame cracked a few days ago when I was getting over a flu, but she still did nothing and acted like she did not care at all. There was no one else in the vision center so I walked out. I looked up another Walmart and went to the Vision center in Haines City FL 30min away as that was the next closest. The lady (Jeannie) there was extremely nice when I called and explained my situation. She said to come on in and she will see what she could do in finding me a new frame for my lenses. She also thanked me when I got there for still coming to a Vision center and not another place. I told her I didnt know where else to go because Im not from Florida. I was able to purchase a new frame thanks to her.

Dont waste your time, they dont know what theyre talking about. I took my prescription in to buy a box or two of contacts from them. The guy looked up my prescription and couldnt find the brand. I told him it was fine, I just need soft lenses in my prescription and the brand isnt a big deal to me. He shook his head and mumbled something about it being against the law. He keep searching and I ended up telling him again, not to worry about the brand and I can just use a different soft lense. He then got very serious and said that it is against the law and he wont lose his license by giving me a brand I wasnt prescribed. First off, thats absolutely ridiculous. Second off, he acted like he didnt want to deal with me in the first place. Thirdly, he offered zero help. Didnt suggest we call the place I got my prescription from or look up if that brand didnt exist anymore, NOTHING. Just said he couldnt help and turned me, with my money and possible new patient away. This happened yesterday and I confirmed today that this is complete ludacris. I just went elsewhere and was able to order contacts and they arent the same brand! Why? Because it is most definitely NOT against the law! It might be against his policy or the policy of the store he works at and hed get in trouble if he ordered me something different, but it isnt against the law and he obviously is not a person anyone should be going to.But seriously, I went to Sears at the Florida Mall. Obviously a bit of a hike from Haines City, but definitely worth it! They ordered me contacts and even gave me some trials. Guy offered to have them shipped to my house in a couple days at no extra cost. He also said if I need to order more to call and I can pay over the phone, or if I go in, theyll give me more trials. He answered my questions and explained how it isnt against the law to get a different brand and how that it might be against a policy, but not against the law.Think about it, if a doctor prescribes you a name brand drug and your insurance only will pay for the generic, wouldnt that also be against the law? After all, its a different brand. Dont trust this guy. Just dont. If he doesnt know the laws of his practice, dont trust him with your eyes.

The guy who answers the phone name is julio or something like that, he speaks no English at all barely can understand him .Alao, he doesn’t cooperate I have tried to speak to the manager or another associate he refused .

Horrible service at the Eye center

Never going here again. Slow, slow and slower.

Not off to a great start! Ive called 4 times...during normal busines hours I let it ring off the hook...no answer! Not a good business practice either!