I bought a car couple of weeks here the guy name is Ayman. He was cheat me He told me after the contract that the car had a bit of an accident and we fixed it but he was lying because There were two holes in the bottom of the back and second tire pressure sign is on I told him and he said I just fix it If you run a little, it will be fine, it will go away, but it did not happen. He was lying again, so those who want to save money should not go to the Ayman and talk to someone else like Adam
DO YOUR RESEARCH!!! BUYER BEWARE!!!!I failed to do my research. I purchased a used car on 8/25/21 after driving in from another state and like the other complainants once I got the car home the engine light came on the same day. I paid $14k for the car with high mileage 95k and Ill need to put another $1,800.00 into the car to make it right... needs new turbo. Their warranty only covers $1,500.00 with a $250.00 deductible... read fine print.This company is in the business of being nice to you all while scamming hard working people. Please check their BBB complaints as well and youll read all the reasons to be aware. This dealer will reset the engine light, sell you the car, swear they knew nothing of problems and move on without a care of what happens to you.In my angst to buy a reliable car I failed to do research. Im not telling anyone to not buy from this company. If youre searching for nice people at a car dealer the is your dealer, but if youre looking for a reliable car, DO YOUR RESEARCH. If you research this company, you will not buy a car from them. Imagine the frustration and anger youll suffer after being scammed. Please do your research to save your peace of mind.
It was Ok, did not make a purchase because odometer said 153k miles CARFAX said 254k - even after pointing out the difference they would not drop the price. Not paying for the missing miles!
Bought a car here a couple years back, within the first month I had already had to replace the alternator and 2 ignition coils charging me nearly 900 and all they had to say was that the car worked fine when i left the lot. Felt disrespected and lied to by Jordan and have since sold the car and bought another from an authorized dealer. Would not recommend unless you’re trying to buy a throwaway car!!
Wonderful experience here, you can tell they really care about making sure you get what you see! A wonderful 3 month warranty, they have been extra helpful in fixing any problem you may have. All their prices are great, and Adam was very kind and straightforward and made the whole process very easy! The place is clean and it’s obvious that customer satisfaction is their priority! I would 100% reccomend this place to all my friends! Love my new Mitsubishi :)
Dealership is kind of a bad joke. The car I drove a 1/2 hour to look at ($12,000 Mercedes) was covered in dings and the check engine light was on. The lot itself appeared full of overpriced incredibly neglected used cars. Wasted an evening out there and back.
I bought a used car from here a couple of weeks ago Adam was super helpful and I love my vehicle
Terrible experience. Bought a Jeep here less than 90 days ago and its been in the shop longer than Ive had it. Sold a fake warranty that was trash, promised to fix what was wrong with it, then Tony was SO rude and said he wasnt fixing anything and told me Im on my own. Also promised new tires IN THE CONTRACT and 3 months later after reminding them at least 7 times, I still have not gotten an appointment to get new tires. 0/10 I do NOT recommend buying a vehicle here. Save yourself the head ache, they are AWFUL.
The people there are very attentive and gracious. Their vehicles are a little rough for the prices that they are asking. Wont budge on prices at all.
Had issues with the warranty early on. 2 years later Im very pleased with my truck. Would buy from here again.
Run for your life and with your wallet. I purchased a 2014 Toyota Sienna xle a few weeks ago. It seemed “fine” but was burning oil. A head gasket was blown and now I have to pay 8,000 for a new motor. These are the facts. Take your chances if you want but if you do you are taking a huge chance.
I am overall pleased with the service and the vehicle I purchased here. I purchased a truck from out of state. Adam was always responsive on the phone helped facilitate inspection and modification to vehicle prior to purchase. When I arrived to sign papers, vehicle was ready and process was smooth and quick. My only issues was with the maintenance departments interpretations of inspection results. The results were brushed off as a non-issue and sure enough, check engine light came on when I got home. My only other issue was with the cleanliness of the vehicle interior upon purchase. It appeared to only have had a general cleaning, found things from previous owners in pockets, under seats, etc. despite these issues I do still feel like I got a good deal and I would purchase here again.
We came from out of state to talk to Adam about a truck for my husband. He answered several questions over the phone before we left. The truck had a minor issue they took care of it right away. While it was in their shop, we looked around and came across a car for me. Adam worked out a price for both vehicles with payments that we could afford. We are very happy with both our vehicles. We were very happy with Adam, he wasnt pushy at all and we let him know that we appreciated that. We have told several people about our experience and will continue to recommend them. Since the car I bought had been a repo it did not come with the key fob. It came with a reg key that has a chip. I did ask Adam if he could get me another key and he did. I do really wish I had the key fob, because to purchase one is quite expensive. We will be back when we are in need of a car or truck again. Thanks for everything.
Very friendly employees. Very honest and straightforward. Would do business with them again.
Everyone from the sales rep, service tech and general manager were super helpful and courteous. Great selection of quality vehicles and priced very well. Worth the time to go and see them.
Talk to Adam. Hes great. I found a fantastic van here for my daughter and granddaughters. Adam helped me hit the right price and more importantly everyone there took my priorities as their priorities. In our case the safety of my family. Great vehicle. Thanks Adam
I was in and out super quick. Mrs.Terry was fantastic, she was super nice and answered all my questions and explained everything to me clearly before I agreed or signed anything. Everyone had a smile on their face and greeted us. I bought a Cadillac ATS and the touch screen wasn’t working but they fixed it super quick! Cant recommend this place enough! Remember ask for Terry because she’ll take care of ya!
Adam made the buying process so easy. He made sure that I understood every step of the car buying process . I would recommend Him to all my friends and family .
International auto outlet is an extremely great place to shop for a car great customer service went over and above what I expected from them special shout out to Adam and Matthew
After looking through several vehicles online I came across one that I’ve wanted for many years now. I called and Adam answered. From that call forward we received nothing but greatness from him! We scheduled an appointment to take a look at the car because we lived out of state. He met us outside of the dealership when we got there and made sure we were taken care of! We ended up driving away with our 2014 Hyundai Tucson! Everything that was checked on the car that needed fixed was taken care of at no extra cost or hassle! We bought the vehicle on May 15th and have recommended Adam to everyone since then!
The car buying process was quick and easy. But, I thought it was odd that a dealership didnt provide coffee or water for its patrons. Maybe thats why youre in and out quickly- so you can go find refreshments elsewhere. Not a deal breaking trade off, but couldve been 5 stars rather than 3. :P
Worked with Adam, and everything was easy. Got a quality car for my daughter, and the team there listened and was flexible in addressing our priorities. This was the 2nd car weve purchased from them with no worries.
I felt very welcomed browsing the lot. Adam was the best actually works for you!! Never in my life buying a vehicle did I ever feel more secure knowing WE WAS TAKING CARE OF. thanks so much Mr Adam !!
This dealership sold me a truck that had a safety recall that was not completed. They did not inform me of any recalls. My truck almost crashed as it unexpectedly downshifted into first gear while on the highway. I had to pay to have my entire transmission rebuild and I am now fighting with them and Ford to reimburse me.
Drove an hour to look at a lancer that they had posted online. The car was junk. It had dents, scratches and rust that was not mentioned or shown in the posting. The pics online were edited to show a nice clean car. The engine idled rough and the check engine light was on. None of this was mentioned in the post. Waste of time very unprofessional and misleading
I was planning on going to this dealership until I read all of the low star complaints. Now people tend to complain faster than they compliment, but Im seeing patterns that go beyond a couple of consumers. When you see consistency in the type of experiences people are having. That means the dealership has a problem. The dealers responses showed very little ownership in the consumers experience. I hate taking business from anyone, but you reap what you sew. I urge anyone reading this....Leave them be. Let them figure out their business model and consumer respect levels.....and earn back your trust and business.
They advertise prices but will not come down on the price. They are willing to loose a sell rather than to negotiate a different price.
Great service from everyone I spoke too. Adam was the best! Thank you for helping me!!
Watch what you buy from them, I bought a used car at the beginning of March for my daughter and by the end of the month the car was in the shop 4 times. I had to install new front brake pads, replace all 4 rotors, new catalytic converter, replace a gasket on the exhaust from the manifold & replace 2 outer tie rods. There is still a loud humming noise from the car, so there will be another repair I have to look at. They told me they did a full inspection on the car (which must have been a lie) or else they would have noticed some of these things I will never shop here again, first impressions are everything when dealing with car lots
Worst place ever ...want to sell me a car all rust on bottom and front shield broke plus two big damage spots on the side and front.i ask to replace the shield and all i get was excuses and if a dont buy it they dont replace it...
The are crook i dont recommend them to any body
For a car seller, one of the best, if not a little disorganized....in there defence, they were extremely busy.
We sat down and worked out a deal on a truck for our business, we worked with Ayman, and he was absolutely wonderful. Thank you guys!
Showed a convertible, green, looks great on web page but drove 45 minutes to get there and just to find out it did not look as good as picture, very deceiving.
Horrible experience! Bad customer service. Unprofessional.
This place is a joke! No wonder vehicles sit on their lot for so long!
Great selection of used cars and very friendly service.
Everyone was super nice and helpful when I went to purchase a car last week. They were patient with me while I looked around the lot, let me test drive several cars, and did not rush me in any way. From Adam the salesman to Bob the owner, everyone was pleasant. I will definitely return when I need another car. Thanks again!
High price for vehicles that have hidden rust and banged up.
Excellent car buying experience!I worked with Adam and he was very hospitable and down to earth, not like a typical car salesman. I really appreciated how professional, kind and honest he was. I was able to test drive the van I was looking at, get a loan and sign all the papers needed and was out of there in no time. :)
Do not buy any cars from here they don’t really work with you and the cars are not reliable.
Have bought 3 cars from this dealership and can not say a bad word about them. They will work with u on price and give u a good deal on ur trade in. Fast and friendly people.
Lowballed on the trade in (which I expected), wouldnt budge much on the price of theirs. So I drove away with my van.However, they were friendly and courteous.
My father was set to get a vehicle from this establishment with approval and a set date to come and pick up the car because he is in New York and this establishment is located in Ohio they discriminated against him geographically and sold the car behind his back please do not use this outlet terrible service. ABSOLUTELY TERRIBLE AND SHADY DO NOT TRUST THEM!
I got a great deal on a beautiful Toyota Tundra! Salesperson (Adam) was friendly and honest. They were able to do some minor body work for me in order to close the deal and it turned out great. I was skeptical at first after seeing some bad reviews online but after speaking with Adam my worries subsided. I’ve been driving this truck for a month now and love it. Thank you!
This could be long but going to make it quick...DO NOT PURCHASE ANYTHING FROM THIS DEALER!1. Purchased used 2013 F150 and 5 minutes after driving off lot, the heat/AC went out completely.2. Within 2 weeks had to spend $150 to repair coolant leak and was told the engine that was inside was salvaged of which we were not told at time of sale.3. Within 3 weeks had to spend $800 to repair vacuum + other issues4. Just found out today that another $1700-$2,000 was going to need to be spent to repair MULTIPLE OTHER MAJOR powertrain issues.Needless to say this is prime example of being taken down river which totally explains why the dealership appeared so eager and anxious to get this vehicles off their hands. Which is my own fault for not reading that huge RED FLAG better!Oh yeah.....and after speaking with individuals within that neighborhood that are familiar with this dealership, if I knew then what i know now.....never would have stepped on the lot.Stay away if you like saving your money!
Looked at one of their cars online and even called about it. They gave incorrect information on it and didnt even tell us over the phone. Wasted an hour to drive up there
Got the car we wanted and they really worked hard for the right financing.
Adam was my salesman And I had great experience everything went smoothly and great service
I had a specific lot scheduled to test drive a vehicle. But, they were not open for 2 hours so I went into International to poke around. They do traditional lending so I was positive that they wouldnt be able to do anything for me, but after speaking with Adam and Krystal (the Finance Manager I believe), I thought, why not. With full confidence that they would not be able to get me into a car, I waited patiently. I am now driving the car I WANTED and not just what I could get into. With full knowledge and HONESTY they shared what they could and could not do and worked out the little details I look for. I am more than pleased to be in a vehicle that accommodates my family. I think an experience is what you make it and because I went into this with RESPECT and no unrealistic expectations of what it means when you buy USED, it made the experience even better because despite this, they made sure they got me into something that is still very clean and very well managed. I am looking forward to visiting again.
A lot of very nice new and used vehicles
We were worried about purchasing a truck from International Outlet as it had been in an accident- Concerned over water leakingThey assured us it was not an issue; We included language in the agreement about water leakageFIRST RAIN WHEN GOT THE TRUCK TO MICHIGAN (500 MILES FROM DEALERSHIP) OUR TRUCK DRIVER GOT HIS BACK DRENCHED FROM LEAKING WATER!!!For what is worth, they officered to fix at their dealership-REALLYI would not trust anything they say
Drove 2hrs. Even got there 10 mintues prior to our 5pm appointment. Waited 45 minutes just for Adam to sell the car while I was there to someone else.Huge waste of time!!! Who allows someone to drovr 2hrs to buy a car just for them to sell it to someone else while there. Then want you to stick around and buy another car.
I was all prepared to shower these guys with wonderful words of praise, but when I started reading the reviews I realized that everything I wanted to say has already been said about them - talk to Adam. 👊
Tony and Adam worked really hard to get me financed and onto the road! They made sure to get me the best deal they could and let me choose the vehicle and gave me an idea of what a lender would need or prefer! Highly recommend!
Not welcoming at all! Felt like I had done something wrong when I entered office.(No one came to lot as I looked around. Terms quoted in add were quickly revoked upon discussion of terms. Whatever you do, stay away from this place!
Adam is awesome. My fiancé and I looked everywhere for a car we both liked. We found one here. Car had a few issues but Adam worked to get them all sorted out and fixed promptly! I will definitely use them again when buying my next vehicle!!
The staff was great, very professional and helpful. I recommend this dealership to anyone that’s looking for a reliable vehicle and the best deal. I will definitely shop here again.
I bought a car here last week. I was ripped off from the start, paid 10k for a car worth only 8300, i was promised a warranty if i purchased the vehicle for that price, which is a bs warranty that doesn’t stand for anything. I was also promised that mechanical seats would be fixed before i take it home, never happened. 2 days after having the car, the engine light popped on, radio went static, and the car would no longer start due to a relay issue. Brought it back up there to get fixed with a promise of all of those things plus the seat. The only thing that was fixed when i picked it up was the relay issue. This place is shady and will rip you off and not help you at all after you buy the vehicle. Please run far away! Take your business elsewhere.
They lead you to believe their automobiles are nice but arent. Dont believe the pictures. Also knew we were coming and had to chase down the vehicle we came to see
The staff was outstanding... Adam, Bob, Matthew... Very easy laid back atmosphere... Would definitely recommend them for your auto buying needs... Went beyond the normal... Car had just a few regular maintenance issues... They informed me and fixed the problems immediately... Thanks again guys...
I recommend that nobody ever buy a car from these people theyre very crooked Salesman they tell you theyre gonna fix things and then they dont fix it they try to tack on every single dollar wherever they can They go out of their way to sell you something they know is no good and they do not care
Excellent experience 👏 Adam was exspeacialy helpful.
They dont negotiate on used car pricing, they leave it to you to discover anything that might be amiss with the vehicle.
There as is vehicles are hazardous beware theyll still try to sell it to you.
Bob, the finance manager worked with me to help attain a good loan on a newly purchased vehicle at a fair price. However, within 1 month of my purchase, I’m now facing up to $7000 in repairs on a vehicle that’s only worth $11000. The customer service I encounter on the phone is horrid and you’re made to feel like an intrusion upon their day to day sales.
Floor manager was pretty rude when I asked if the price was negotiable, however getting a look at the vehicle, overlooking the giant hole in the dash, it was discovered homeless people broke in and were living in it at night. I sent an email when I got home which was never replied to so I shopped elsewhere. I understand some of these vehicles are as is, but not sure if this hole in the dash from a dot safety standpoint is acceptable even on a used vehicle coming from a dealer.
At 1st I was happy I really found out that they OVER PRICE their vehicles when I was shopping and thats not to cool🤔🤨
Matt and Krystal made the buying experience easy. The Bighorn I bought is terrific and I was happy with the price. The vehicle selection was great and made the drive from northern Michigan worthwhile. Thanks again, Jerry
My son bought his first manual speed and within 10 miles of driving off the lot, the clutch went out. IAO completely repaired the clutch system for him. That showed great business integrity, for he had test drove it and already had left the lot after purchase. Staff was kind and personable, as well! I appreciate how we were treated, 100%
Stay clear of this establishment at any cost . Will run your credit and offer a vehicle that is already sold or they never had . Now i lost points with an inquiry that wasn’t even needed . Will be reporting them to the BBB.
Pictures online made a truck look flawless. Called about it and they said there wasnt any rust and it was in great shape. It was advertised that there wasnt any lights on and that it had heated leather seats. We drove 2 1/2 hours one way with every intent on bringing it home. When we got there the truck was in awful shape. Airbag light was on, heated seats didnt work, the interior was trashed, and there was lots of rust on it. Complete waste of time. Very dishonest dealership. Be careful if you deal with these crooks!
Adam was a great guy he earned my respect didn’t hover let me test drive a truck until I found the right one the finance manger I can not remember her name was great we sat down had a chat and I walked away with the truck I wanted and it was because of these guys I would recommend both of them and this place of business to purchase your next car I highly recommend Adam he’s a great sales man and I can not thank him enough once again thank you Adam and international
Great service, quick and easy. Nice people, nice vehicles. After having a month Of looking we come here and they get us set up immediately! Would definitely recommend! Ryan helped us, he was great!!
My family and I have been searching for a new car to buy the past couple of weeks. We found one online at international auto outlet we were interested in. We then called international auto outlet TWICE to make sure the car was still there the morning we went out to go look at it because it was about a 40 minute drive for us... talked with Adam. After arriving at the dealership, the car was nowhere to be found and we were then told it had been sold the day before. We are so disappointed in this service, will never return, and would not recommend international auto outlet to anyone.
Nice selection of vehicles. Didnt interact with anyone here, so cant say much more.
Fair prices. nice people
Great Service. Adam was extremely helpful, even though he had to work on Memorial Day. We knew what we wanted and were in and out quickly.
These guys are awesome! I worked with Adam. He was able to work with us on getting me into the car i fell in love with! Super friendly staff and great selection of cars!!Thanks guys!! I love my Scion!!
I didnt buy a vehicle, just wasnt everything I wanted. But I loved the fact that the sales department was not high pressure, demanding, sales team. Very personable and easy to deal with.
These guys barely took me seriously when I was younger and searching for a car. Not sure how they are now or how their quality is honestly so I wont comment on that. It was still a better experience than most of the shady corner lots.
Bought a truck here yesterday. Already regretting it. Already tossing money into it. Had issues starting. They told me they put a new battery in it. Today Valvoline tested the battery and it was bad and it wasn’t the proper battery for the truck. After paying for a new battery they realized the connection had been changed and wouldn’t properly fit the battery. Currently late for work bc of this. It was a $10k truck. DO NOT BUT FROM THIS PLACE. THEY DONT MAINTAIN THEIR VEHICLES. THEY LIE.
They were extremely hospitable and had me in my new car in less than 2 hours! By far the easiest and smoothest car buying experience I’ve ever had! Adam is an excellent salesman and very Spot on when it comes to giving you the right price for the vehicle you wish to trade-in. Couldn’t be happier!
Adam and Tony went over and beyond to put me in a new truck that I didnt think I could get,but with their hard work they got me the loan and the truck I wanted,and love !!! Thank you so much Tony and Adam !!! I highly recommend International Auto Outlet !!! And at a very cheap monthly payment !!!
I was completely satisfied with my experience at International Auto Outlet. They have very nice vehicles to choose from. The financing was easy. Adam was great to work with as I was looking at a couple trucks. I never felt rushed. Even after the deal was done the next day they helped me to fix a minor issue (wheels out of balance) at no cost. Thanks for all your help! Be sure and ask for Adam!
Great place!! cars are amazing and service is about fantastic! really recommend coming here.
Bought a used 2008 BMW X5 from these guys. Jerry was a no pressure salesman and I felt like he genuinely wanted to help me find a car, not just push a sale. The process after the purchase was pretty streamlined. Not bad for a used car dealership and the vehicles were lower priced than most of the lots I searched in the area.Ive recommended this place to friends since my experience and have heard nothing but good things.
Went and looked at a truck here today. It was obviously a flood truck. Frame where you could see it under rear fenders had been painted to hide rust, the bolts on the strut towers were almost rusted in half, you couldnt even see the threads hardly. Corrosion on all the aluminum parts had been cleaned off but you could see the heavy pitting on them.Looked under seats and the seat rails were rusted. How does a truck with under 100k miles have rusted parts on the interior? Pulled carpet back under passenger foot well and it was full of sand.They knew exactly what it was, they tried to hide it.Edit - The owner responded with:We read you review and your unprofessional criticism! We disagree with you because our truck is NOT a Flood Truck. Please remember that this is a working truck and it has a Clean Car Fax and the rust you mentioned is typical to have in the Midwest.I own the exact same truck and its been in the midwest its entire life. Similar year, similar mileage. Ive used it as a work truck, for camping, towing, launched lots of boats with it. I have nothing like the rust seen on the truck at International Auto Outlet.Again, the seat rails were rusted, and there was sand under the carpet. Seat rails are not exposed to water or other things to make them rust unless there is water in the cab. The only way sand can get under the carpeting is if there is water running into the vehicle bringing the sand with it. The amount of rust on the iron in the engine bay as well as the heavy amount of pitting on the aluminum that they attempted to clean up tells me this was exposed to salt water. This was a hurricane flood car.
Gonna keep this simple. Bought a 2002 truck. Expected a few things would need taken care of. Here is the current list after they gave me fake receipts for supposed fixes they did. Have had truck less than a year. Some fixes needed to be done days after getting home.1. Rack and Pinion2. Ball Joints3. Powering Steering Pump and hoses4. Rear rotors and brakes5. Tires (expected)6.Fuel Pump7. Exhaust (Muffler and Tail Pipe)8. Front Bumper (rusted out)9. AC Compressor10. AC hoses11. AC Condenser12. Heater Core13. Evaporator CoreI would understand more if they would be honest but to show receipts and find out the parts were never changed is just plain wrong.Hopefully no one else has to ever experience that.Good luck buying from these guys
Courteous and helpful.
Good selection. Knowledgeable people. Prices a little above what I have found. I did not buy from them, but I would not hesitate to visit if the car I was looking for was on their lot. I did not have a bad experience at all, just be informed and know what you want and how much you are willing to pay.
Bought a truck from them and 2 months ago now the transmission went out now stuck with 3k bill
5 stars! Second car Ive bought here. Great service! Will come back again one day.
Dont ever ever ever buy a car from this place. I bought a 2003 vehicle from them which seemed to be in perfect condition low miles and everything. I asked them if there was any issues with the vehicle they told me no everything was great. I buy the car. Rush home to show my family have it parked in the driveway for maybe 5 minutes. Starts leaking oil everywhere. Go back to the dealership argue with Tony (dbag owner) that this needs to be fixed right away. They take the vehicle fix it. Get the vehicle come back home. A day later the front bulbs go out. BOTH LIGHTS. Go back to the dealership drop the car off a second time. Come back the next day (for some reason this is an all day job?). Get the car. Airbag malfunction sign is on. Confront Tony about this he says it will go away and its just a light. By this point Im so irate I thought I was going to pass out. Dont go to their dealership. Ever. Heard some news that Tonys other dealership got shut down due to selling drugs. Save yourself the headache go somewhere else.
Pictures of the vehicle I was interested in looked great on the website. I called and asked specifically what issues this truck had, if any. Matt told me he was standing right next to it and could find absolutely nothing wrong. He said it was beautiful and everything on it works perfectly.Matt lied through his teeth.The truck would barely start, had a completely non-functional AC, peeling paint on the roof rack, rusted-out rear bumper, rough body paint, and THREE FLAT TIRES. If he had been standing next to it, he definitely wouldve caught some of that. Then he tried to tell me the tires went flat because they were sitting on blacktop. I have parked many cars on blacktop over the years and literally never had a single tire go flat from it. Also, kind of odd that fourth tire wasnt flat. Magic tire maybe? Or maybe it was just the only good tire that was mounted properly out of the set.The truck was absurdly overpriced junk in need of LOTS of cleaning, reconditioning, and repairs before being put up for sale. The price was $5500, but I wouldnt give $1500 for it. There was another truck next to it that was $2500 MORE that was in just as bad of shape. In fact, several vehicles on the lot had multiple flats. What a freaking dump.They are dishonest, unprofessional, completely unapologetic, and too damned lazy to even attempt to make their vehicles look saleable. Drive right on past this sleazy cesspool.