Very helpful and had all the phones I wanted in stock

Young man from South Holland store that turned into an authorized dealer travels here to Indiana to make his customer have the best experience yet! Thanks Nicholas you were very good with us. I know how we (my family) can get when were making investments. You did great.

My experience with Candice was excellent. She help me save money by signing up for new service the other day. I came back in the store today and she help me transfer all my information from my old phone to my new phone. Very polite and understood all my needs, took her time N was very patient but quick. I told her Im going to refer somepeople at my job to her. Thanks for your service

Prompt service, representative I had was quite knowledgeable and courteous, even to the extent of verifying that my plan was old and no longer available.

Very helpful and pleasant. I went there after a terrible experience at the Munster store. It was a completely different feeling. I felt like I was treated like a valued customer.

Candice, I like to just say thank u very much for helping me at the time I was in need of help.U was so kind and a person that was no in hurry,very patient a d great customer service.Thank you for everything u have done. your blessing will come. Geraldine Witherspoon .

OUTSTANDING CUSTOMER SERVICE!!!!After getting the run around from other local AT&T stores, I found my way to this Hammond, IN location and I’m extremely glad that I did!...Mercedes S. was phenomenal!!! She greeted me at the door and helped me from start to finish. Even when I was completely indecisive about which phone I wanted, she was so patient with me. Mercedes displayed exceptional customer service and professionalism. I will come to this location for all of my cell phone needs.

Friendly staff; Jamie ( store manager) was very friendly & exceptionally kind!

Candice and her manager joelle Were a GREAT help to me today!! I went to a few different At&T stores and this one was by far the most helpful! Thank you both again!!

The woman that helped us transfer phones was awesome. I was there with my son. She was professional and courteous. I wish I had gotten her name.

Poor management. Trainee Arianna was a great help and very courteous but my internet order was cancelled due to the misdirection and incompetence of the manager on duty. 6-19-21

I had a phenomenal Experience with this store! I called in and spoke to Trent who helped me with my issue and urged me to come in to the store. When I arrived I was met with Sonya whos smile was glowing through her mask. She took care of my issue right away. Andrea the manager was very nice and made sure I was taken care of. This will be my new go to store!

Pros: Lisa was great and spent 2 hours trying to correct errors from last night’s purchase. She was maybe the most knowledgeable sales representative in this store. If you have to go in ask for her!Cons: Staff, including manager are not very knowledgeable about rules and promotions. Sales representative was not aware of trade-in promotion and asked another employee who was also unsure. I had looked online and started the process there so I knew of the promotion. Same sales representative added insurance to each separate phone without permission. It never even came up! She didn’t ask or mention it. I called and canceled it because I put my insurance money in my savings account each month that was it’s still my money when nothing happens to the phone. We’ve never had an incident. She also added the next plan to each phone again without permission and after being told we don’t upgrade until we feel it’s necessary like every 4 years. We were trading in iPhone 7’s for 12’s! (not even family plan even though it was my husband, myself and our 2 children) I don’t blame the associate I am positive they are trained this way as the same thing happens to my daughter in the South Holland Store and she didn’t even know. I found out while fixing the issue with mine. The manager told me you can’t cancel next after two weeks if you’ve had it longer than two weeks they cannot change it, I told her online it states you can cancel at anytime and again I didn’t request the add on. Training is lacking in every AT&T store I’ve ever been in. I could tell you horror stories, but if you’ve made it this far through my review PLEASE save yourself time and money. Order online, it’s easy and you select exactly what services you want. They really cannot even transfer your data anymore, at least that’s what the manager told me.

I had such a pleasant experience with Mercedes. Her customer service was phenomenal!! She was very patient with me and to resolve my issues with my broken phone. I will be receiving my new device in a couple days and I appreciate all the help I got! If there were 10 stars to give I’d give her 20!!

I called to set up Internet service at my apartment and this lovely woman named Lisa answered the phone. I was very irritable because I was waiting for my service even though I had already paid for it. however Lisa was very patient with me and she helped me get my service set up correctly. she even also gave me her personal phone number to text her with any problems I have at home, that’s just great customer service!! even after a couple days of my scheduled service she texted me to ensure that everything went OK.

Mercedes was truly amazing! I loved working with her she was very patient and tons of information. I had an issue and she definitely resolved it! I recommend her to be a manager she deserve it!

Lisa Kroldge, sales consultant was extremely helpful and went out of way to get internet problem taken care of.She is very valuable employee fir At&t company.

Customer service reps at the here are friendly and helpful. Even if they cant always solve all my issues every time, they usually have answers to all my questions 👍👍

Extremely professional and friendly. The manager and staff are top notch. Will travel out of the way for the experience.

People not very friendly, not interested in really helping. Quick to give you over to some phone number where you wait forever!

I am currently here . Been here for an hour trying to get a phone. Terrible service

Carlos was a great help and gave us a great experience, got us out super quick just like we wanted !

Jennifer was extremely helpful, knowledgeable, and very friendly.She worked with my wife and I until everything was taken care of.We got 2 new phones so there was a lot of stuff to do. Also very patient with us. Thanks again Jennifer.

Candice and Justin went above and beyond to help me with the issues I was having with my account. I had been trying to fix it for 2 weeks on the phone and on line. They were very patient and went above and beyond!!! Thank you

Only because of Damaris. This rating represents her outstanding service. She was able to cancel an account for my wifes aunt who passed away and we had no idea of her pass codes. Every time we called at&t we got the runaround and no results but Damaris at the store at 7917 Indianapolis Blvd in Hammond Indiana got it done. What an exceptional employee.

Employees that seem helpful but really know how to screw up a simple task and a manager that would rather hide in the back than be visible and greet their customers. Then deflect all your simple questions to ATT support online. I would not recommend this store.

Aliyah Shabazz was wonderful! She was willing to answer ALL my questions and was super helpful. I highly recommend her. Thank you, Aliyah!

Love this place TK and Lisa you guys are the greatest

We went to two different locations and the boll is till not paid. We have cash. What a waste of time.

It was amazing experience shop at here, Mercedes assistance is an absolutely amazing with activation and sales

My rep was knowledgeable and helpful with replacing my 10 max with a 12 max

I dont understand why this store exists. Attempted to pay my elderly mothers bill twice in the month of January. Was told both times by the employee that I could not pay in cash because they could not give me any change because they did not have any to give. I was told I had to pay either by credit card or I would have to go get exact change. Both times also I asked to speak to the manager and was told there was no manager in the store. Every time Ive been in this store Ive been the only customer in the store and whenever I drive past its always empty except for the couple employees. I suppose the lack of change and the lack of customers would make sense considering there doesnt seem to ever be a manager in the store whenever I go in...poor management. Hopefully I can convince my mother to switch to a better carrier soon.

Mercedes was very helpful with our concerns. She was able to answer everything and saved us $ which was our main reason for the visit. Enjoyed her assistance and her eagerness to resolve our issues. Great job!

Lisa provided excellent customer service she had patience and explained everything throughly.

Great service, from the reps to the manager.They help me resolve my issues and hooked me up with some very cool stuff!!

Mercedes was a very great help. She was patient when I couldnt make a decision. She was very informative and gave great customer service. When I go back to that store I would definitely request her as my sales rep.

We had a great experience at this store. Very clean and new. Greeted at the door by Sonya and was helped immediately. We were picking up my daughters new phone and she explained everything to her directly - love when people treat teenagers like real people. I also watched another person helping an elderly, somewhat confused, patron and she was very patient and helpful. I have not always had a positive interaction with AT&T but now that we found this store, we will go back here for sure and ask for Sonya.

Was amazing and easy the employees actually knew what they were talking about and doing

The Two Retirees love it!!!

Wonderful experience. Greeted at the door and quickly taken care of.Store was very nice and clean.I could have done without the up-sell attempts for home internet but they have to try, I guess.

When u come ask for Jennifer she the best. so courteous, and patience.she very knowledgeable of plans and apps .very friendly.highly recommended to come here

Yes I was in Hammond Indiana at ATT store looking it’s brand new

The sales rep Lisa was a super awsome help, from getting us a new iPad to assisting us with with removing 3rd party things that would not go away. She is a great asset to the AT&T team. You need more people like her.

Outstanding customer service! Aliyah helped us very expeditiously, and was very detailed with the services they provide.

My fiancé ported my phone number over and bought me a new phone for a retirement gift. I’m grateful to her, but very sad that AT&T did not give her the free internet for life they promised, and instead has severely over charged her. She has spent hours trying to correct the situation, but unfortunately AT&T isn’t good for their word.

Mercedes helped me with everything i needed she was very kind the entire time!

Jennifer was so helpful ! 5 stars based on my experience w/ her alone 😌

Aliyah gave me OUTSTANDING SERVICE.

Excellent customer service Ive been out of work for 3 months I owe AT&T $1500 they turned my phone back on for me anyway with a payment plan I was in-and-out of the store within 20 minutes.

Mrs Aliyah was very nice to me an did a great job in helping with my service.

The lady who helped us was very nice and gave a lot of information all questions where answered by her I really like the environment

Lisa is great person and she did great job and help me a lot

Jacob was amazing, he is a 5 star employee!!!

Omg what an awesome man Dontaye Parks is he is so polite so professional he helped me so much I didn’t leave the store until everything was fixed on my phone he helped me make the calls to support and walked me through everything that needed to be fixed I will definitely be sending everyone I know to Dontaye Parks an I will be buying my family all there new phones from him an yes I’m getting the new I-phone 11 from him thank u so much Dontaye for all ur help u are an amazing man with such a big smile a personality

Worst customer service I have ever experienced. I went to drop off my receiver and I was told they wont take it I asked where can I go then because I recieved a letter to drop it off there. One girl said dont know then walked into the back, the other girl told me to google it. And not in a nice way. They were extremely rude in front of my 4 yr old and while I was leaving the girl proceeded to continue cuss out the door. So glad I cancelled my service.

Good service

They dont know what theyre doing especially Jacob they cant get it together between the store and the people that run AT&T

Lisa was very informative and helpful, kind and courteous.

Fast service

Jennifer accomplished more in 5 minutes than what I could get done in 2 hours on the phone with customer service. Thank for your help Jenny!

Go to Lisa she was a big help and 100% got the job done

Very knowledgeable and friendly staff

They tried to rip me off

Great service and good deals on all AT&T has

Dontataye was EXECELLENT

Customer service was good.

Great store, very helpful staff.

I have nothing good to say about these people very pushy and lied about my bill and after this install the bill more than doubled to over 180 a month when it was agreed to 80 for TV and internet service dont bother using these people Im cancelling my phone and TV service asap

Terrible customer service, no training, unprofessional, Management even worse

I was just looking up the nearest at&t store. Just in case I may have a problem or a question about their product.

I WENT IN AND THE PERSON HELPED ME DOWN LOAD ALL MY CONTACTS AND INFORMATION.

Rip off and rude workers

Scammers

Great food

False advertisement

KREO. KE. NOT. I KNOW. DESERVES. NOT EVEN ONEBY. CELL. CALLS. AND NOT. SAVEN. NOTHING

Very good service very friendly clean