After the 1 year warranty runs out be prepared for your range to break. 3 months later. They told me this was a good reliable range and thats the reason I bought it. I also bought a Samsung dishwasher that is supposed to open automatically and they came out and told me it was fine. Came out again at later date and fixed it. Now it works sometimes. Sales people are nice though. I called to get someone to come out and repair my stove and they told me we do not do service to your area. Then whey did you sell me this I live 15 miles away. I dont know how far they will go but if you live 15 miles or more definatly do not go to kam appliance

So, I am frustrated enough that I want to just give one star, but there were parts of my experience that were positive. Let me be clear: I will never go back. But some of the Kam employees I worked with were excellent. One more caveat: I fully recognize and appreciate the difficulties companies are facing due to the current supply chain chaos.howEVER, my experience with KAM, overall, is negative. I visited the Hanover store to outfit our kitchen as part of a remodel. Knowing that supply chains are not fully functioning as efficiently as they normally would, I made my trip to the store six months before the project was scheduled to be complete. I learned, as I walked the showroom floor with Vanessa, that I might actually not have given myself enough time. So, with a new level of concern about getting appliances on time, I made my decisions (without the luxury of looking at items and taking a beat to think about them) pretty much on the spot. One concern I had was any of the items showing up (nobody had any idea when items would arrive. All I could get for an answer was “we just don’t know”) early, and not being ready for delivery. Vanessa told me that wouldn’t be an issue; they would hold the items in their warehouse until I needed them. Fast forward to late September, and I get a call from KAM telling me that my appliances are in. They also said I must take delivery within two weeks, or they would have to deliver MY APPLIANCES to people who ordered the same items and were ready for delivery. And at that point, we would wait to see if/when new items came in for our project. That was it. No other choice. Take my stuff now, or risk not having anything in a newly renovated house. OUCH! I was told that it wouldn’t be an issue! But hey, Covid, so I bit my lip and said “fine.” Then I ordered and paid for a container to be dropped off at my house to store the items. Not too expensive, but expensive enough. Definitely not a pleasure to spend… The delivery was scheduled easily, and the drivers showed up on time, and were great. I would have them represent my company any time. But, when appliances are delivered, they are usually put into place, because the house is, well, ready for delivery. This is important because that’s when we all inspect the goods. Once the drivers leave, any damage is mine. This time, however, we had to place them in my new shipping container. I was not ready to inspect anything, because I want everything as protected during the remainder of the construction. Dust and debris is my main concern. The container is weather proof otherwise. But KAM would not allow that. We were required to open and inspect on the spot. So, I was required to take my items even when I didn’t have the space. Ok, we’re all making concessions during this cuckoo time. So make arrangements that cost me more money. But when the delivery arrives and I ask for KAM to allow the items to remain boxed and best protected until we need them. Then we could unbox and inspect before installation. They way it should be. KAM said nope. I spoke with Canessa, and she said yes. Then someone called me back to say nope again. Is this a horror story? No. But I was given bad info from the start, spent an extra chunk of money just to buy appliances, dealt with static thinking, rather than dynamic, proactive thinking, sales and service staff. The shining stars of my experience were the delivery drivers. They were friendly, kind, and proactive, as they hallows me figure a few other things out. The rest of KAM needs lessons from the delivery drivers.

Great experience at KAM appliances in Hanover. Was shopping for a washer & dryer - Dave M was incredibly helpful. He put together a quote for me since I was not ready to buy same-day. Very knowledgeable but not at all pushy. Looking forward to getting my new appliances delivered and will definitely shop with KAM again in the future.Edited to add post delivery: delivery went seamlessly. Thaigo arrived within the delivery timeframe provided to me and had my old unit removed and the new appliances installed in under 45 minutes. Will definitely use KAM in future. Thank you!

After having a massive struggle to find a 24 inch gas stove as they are currently backordered everywhere throughout the country, Vanessa was so extremely helpful to me that I bought an upgraded stainless steel version with the ductless hood. I was able to purchase, receive an email notification confirming same, schedule delivery, all in one phone call. It was absolutely fabulous to have all of my needs streamlined into one phone call. I will strongly recommend you going forward to all of my clients!

I’m happy with the ease of purchasing my refrigerator. Fast efficient

Last year during tax free weekend we needed a new refrigerator. Started at Home Depot. Didnt have anything in stock of what we wanted. Went to KAM Appliances. Told them what we were looking for. They showed us the first one. Exactly what we wanted. In stock too. Perfect!! So this time I didnt even look anywhere else. Needed a dishwasher. Ordered online on Tuesday or Wednesday and had it by Saturday. Prices were better than Home Depot too. Well always look to KAM Appliances first.

We have had years of awesome customer service. We purchase all our appliances from Kam and have worked exclusively with Kent, although everyone has been helpful. Today we had a challenging delivery (tight space for freezer delivery) and the delivery people were incredible!

What a great experience from start to finish. Salesman Dave Maguire was super to work with and delivery of the product was flawless. We were kept informed of delivery time and updated frequently until their arrival. Installation was quick and efficient. They are to be commended. Absolutely love my new LG refrigerator and how it looks in my kitchen. Thank you KAM Appliance. We will definitely use you on any and all new appliance purchases.

Very positive experience. KAM makes appliance shopping a pleasurable experience. Don helped us navigate the ocean of possibilities with a range hood, double oven and drawer microwave, narrow down our choices, and get the best price.

Bought a speed Queen dryer, no heat in unit after 3 loads, I bought because the sales person said very reliable and last 30 years. We had unit for 36 hours. I called KAM Appliance where I bought the unit, was told nobody is in today ( Saturday) and I would have to wait until Monday afternoon for an update, was given service date 5 weeks out.I returned unit myself and a manager was actually working, but had not been informed a customer had an appliance that only worked 3 times before breaking. There is a Lack of communication at KAM’s Hanover Ma. Location between sales and service.They did take the return, which was good, but service availability is unacceptable and buying experience went from good to awful.

Wonderful…professional…comfortable. Will certainly recommend…

I highly recommend KAM Appliances. Sales by Dave was great! Delivery by Pipo was great! And text messaging by Kelly excellent! Super job in every way! Thank you.

Very nice to deal with. They listen to what your needs are. Down to earth unlike their almighty competitors superior attitudes. Product not in my home yet, but I am sure it will be fine.

The KAM employee was professional, helpful, and very patient.

Very helpful in educating me in regards to the differences between manufacturers. Really informative.

Kams is the perfect local location to purchase all your appliances, shop local this tax free weekend. Don couldnt have been more knowledgeable and helpful with our purchase of a Speedqueen washer, I wouldnt hesitate to shop there again.Bill B.

Matt Carroll was very helpful, answered all of my questions, and handled my request promptly, for which I am grateful.

Always easy to work with the salespeople at KAM. Been buying from them for over 4 years.

Kent was a pleasure to work with. They were open on a Sunday! And had the exact washer I wanted, that’s out of stock everywhere for months.

During the recent sale of my new stove, the Hanover Sales team was excellent. Once the stove was delivered, I encountered a few little issues and I could not have had a more responsive and high level of customer service. I called the store and spoke to Patrick. He quickly worked with me resolve my concern and he put me in touch with Carlene in the Service Department. The service team also went above and beyond to make sure we were taken care of and that everything was working perfectly. I will never buy an appliance from anyone else again!! Thank you to a great team for a great experience.

I had a wonderful experience purchasing a washing machine at KAM. The purchase was easy and professional. Delivery was on time and we’ll done. Don at Hanover was extremely helpful. Thanks for making a chore such a positive experience.

The best customer service and great prices.

I was very happy with the service provided to me, very nice people. I recommend

Did my own research on exactly what appliances I wanted. Shopped around and they actually beat the prices of competitors! Very pleased with the sales person Dave Maguire. ! He was very helpful with what I was looking for and needed to stay on budget. Thank you Dave!

Excellent service and a great selection of all types of kitchen appliances!

Great service and selection. Susan educated us on all the different levels of appliances and made some great suggestions. It was a much easier and quicker process than what I had anticipated. Their prices were lower than the big box stores which surprised me. Highly recommend!

We have used KAM in the past. They are very knowledgeable about what they sell, have great service techs if you have a problem, & are quick with getting your appliance to you!

The sales staff was very knowledgeable and easy to work with.

Really great service, a great selection and good prices!!

KAM Appliances was great to deal with for our new purchase of a gas dryer and microwave. Our salesman Kent was fantastic too and very professional. I give them the highest grade of 5 stars and would recommend them to anyone looking for new appliances for their home.

Excellent service in the showroom, very knowledgeable & helpful staff!

Always my go to place for appliances. No nonsense. Extremely helpful and knowledgeable staff. I know that they are only selling quality products. They only carry the models with the best reviews and reliability. Every time they suggest something and I review it, it’s a 4.5 or 5 star model!! Absolutely no comparison to the big box stores and often even have better pricing!

We purchased a new Fridgerator with Kent. He was professional and knowledgeable. The price was right and the store was clean and organized. I will definitely be back.

My wife and I have purchased several items from Kam over the years with the most recent being the spring of 2019 for a few house projects. We have historically had good experiences with them until this most recent purchase. One of the appliances we purchased from them, a built in microwave, stopped working. The door won’t open and the light stays on while the plate inside continues to spin. This microwave is a year and a half old. When I explained the situation and how the door lever never really worked correctly the conversation quickly shifted to “if I had purchased and extended warranty...”. I did not, figuring it shouldn’t break in less than 2 years and I was buying it through a smaller shop rather than a big box store who has always provided good customer service.After I spoke with a service manager I was told that she could reduce the service call from $125 to $65 but I would still be on the hook for repairs.The microwave is probably a $300 ticket item out of the over $10,000 I have spent at this place. Very discouraging that this is how they choose to handle it.Not asking for anything for free, but a discount on purchasing a new microwave or something along those lines would’ve gone a long way. I guess I’ll be bringing my business down the road to Yale from now on.

I had the pleasure of working with Kelly Deveau @ KAM Appliance in Hanover this past summer. We were starting a kitchen renovation and I cant tell you how refreshing and comforting it was to work with someone so knowledgeable when making a large purchase like kitchen appliances. Not only was she knowledgable but she was extremely patient as well! I shopped and shopped and decided to go with KAM for a number of reasons but the #1 reason was Kelly. Kellys professional knowledge, patience and enthusiasm for the appliances were things that I could not find elsewhere. #gecafe

KAM Appliances is a wonderful place to shop. They have many varieties of every appliance you need. The gentlemen there to help you really know there stuff and are wonderful in helping you decide what will work best for you. I would highly recommend anyone to visit this place at anytime.

Always have a good experience with KAM. Kent went over and above to accommodate us!

Great service and selection. Prices very competitive.

Appliances in days, not months!! Always top-notch customer service. This is where I send my clients.

Friendly professional service. Honest answers and a sincere intention to help. Good selection to compare and contrast, service options available.

KAM decided to give my dishwasher away to another client back ordered and discontinued that goes as a matching set that had to be magazine ready. Unfortunately my experience wasn’t a positive one...

My experience at KAM was great: easy, fast, and at a great price. I would definitely recommend!

Not a lot of appliances on display due to the pandemic and factories being closed (refrigerators anyway, which I was looking for) but the staff is incredibly accommodating and helpful. I wish I wasnt desperately in need of a fridge this week or I would have bought from them. They were not pushy at all, just went the extra mile to try to find what I needed.Updating my review because in seeing the response I realize that they had sold some of their floor models. Because I needed a refrigerator immediately I had asked at other stores and they refused to sell their floor model even though they were out of stock and unable to give me a firm delivery date. Just another way they are helpful! Check them out!

Excellent service...went above and beyond to price match appliance which was much appreciated! Also helped to get us in touch with the correct business to handle all modifications for our new appliance...Kam is the best around!!

KAM. Great prices, no pressure. Matt is great and very knowledgeable. Pleasant experience.

Dave McQuire sold me a Whirlpool refrigerator entirely by email and over the phone! He was extremely helpful. Dave sent me websites to view more than one choice in a 33 model that I required. Delivery was scheduled for only a couple days later. My experience with KAM was wonderful.

I purchased all my appliances for a kitchen renovation in 2019 including a double wolf wall oven.....my experience with the sales and delivery team were wonderful...with that said, my oven is still under warranty and the touchpad stopped working properly and I called for service and thats where my wonderful experience ended. Two weeks for someone to come out and look, less than a week later I got a call that parts were in (I was thrilled that I would have my oven working properly for the Christmas holiday...however I was surprised that they couldnt send someone out to install the new part for another three weeks, after Christmas. A week before the appointment I was told the service team had to quarantine for two weeks, I understood that was unavoidable but the next appointment they gave me was a month from then (we are now at 6 weeks after my initial service call) Finally the day came for the technician to come and turns out the wrong part was ordered.....I get a call the day after to schedule him to come back and expect a quick appointment but nope....another 3 weeks until the appointment. From the day of my initial call to the time I will have a properly working oven (still under warranty) will be 10 weeks...So great when they want you to spend $16,000 but terrible if you need a service call

No follow up on how deliver went, how both refrigerators are working. Had minor issues that I did email the salesman on, no response. Going forward, wont buy another appliance from this store.

Matt was very helpful. He asked questions to see what we were looking for and provided us with options that would meet our needs

Customer service, delivery and installation are the best.

The employees at KAM are great to work with. They are extremely knowledgeable about their products and are there to assist you with all of your questions.

I had an excellent experience at Kam appliances today. Dave Maguire was great to work with, he really listened to my needs. He was patient and did comparisons that helped me formulate the package that worked best for me.I highly recommend them for all your appliances.I have just had my third delivery of appliances from Kam. The delivery team keeps you up to date on when the team will arrive. Always professional and courteous. Highly recommend Kam appliances!

Fast, friendly and perfect to deal with. Loved the experience! Susan was fantastic to deal with.

Matt was my salesman. He did an excellent job finding my BOSCH dishwasher. When everyone else was out of stock KAM appliances had exactly what I needed. Couldnt be happier with the customers service! Thanks again guys

Very helpful and easy to work with!

Worst experience ever with an appliance company! They delivered a broken appliance and have taken over a month to get it fixed..... still not done. The customer service area acts like they are doing you a favor by sending someone to fix the broken product they sold. They give you a date weeks in advance and then say they will call you the day before to give you a time that is good for them. They should learn a bit of empathy for the customer. I will never buy from KAMS again and will relay my experience to others. Very, very poor customer service. For a family business, they sure do not seem to care about the end user of their product but are quick to take your money!The installation vendor (SS installation)was the best part of my experience. They were helpful, professional, responsive and informative.

We have gone to KAM anytime we needed a new appliance. They always are professional and give us top service . Everyone there is helpful and hard working ! Never go anywhere else !

Better than them all! Extremely helpful

Delivery on time and fast setup.

Easy to work with and delivery was courteous and on time

My experience with KAM was superb. I worked with Kent Lawson and he could not have been more professional or helpful. It was a most positive experience.

Excellent service from Kent with the same price of the big box storesNext time I need a new appliance, KAM will be my first stop

Knowledgeable associates and best prices around. My purchase was painless like it should be! Thanks!

Dave Maguire is a very knowledgeable sales person. Very helpful with appliance selection and options. Excellent experience.

Friendly knowledgeable people. Helped us purchase the correct products for our kitchen renovation. Extremely helpful!!

KAM Appliances is great! My salesperson (Don Gardner) is excellent! The delivery people were great.

Dave was Super helpful in finding me a refrigerator that met my needs and was actually available to purchase! During this pandemic it has been very difficult to find appliances available and he made the process quick, easy and painless!

Im a loyal customer here. In the past Ive had issues with deliveries from other places. They have issues getting it in the door, wont do this or that, but not with Kam. The service is great and the deliveries are also done without complaints

Susan took excellent care of my recent refrigerator order, carefully explained the supply chain delay. Again delighted to repeat my business at KAM, will continue in near future and will definitely recommend to all my friends & family.

Very good service and knowledge from Matt, our customer rep.

It was wonderful working with Kent. He was knowledgeable, professional, nice and very polite. He helped me with ordering a new dishwasher.

Very good service from the staff, we had a very special time buying at Kam appliance in Hanover Ma!!

Best Appliance Company Ever!!! Super friendly staff and very accommodating especially in my emergency situation when my refrigerator died unexpectedly in a Pandemic no less. I’ll be back for new dishwasher soon!! Thanks so much!!

Knowledgeable sales staff and great service.

We have shopped at Kam for the past 4 years and purchase Subzero, Wolfe, Bosch and Bosch warming tray. They are very responsive and helpful. I would definitely recommend them as my first choice.

Highly recommend Kam! We are currently building a house & went to home depot over the 4th of july sale for kitchen appliances. We ordered them. Then late July, I decided to call and check in. They canceled the order without notifying me. I decided to go to Kam. I should have gone there in the first place! They were professional, honest, & told me all about the appliance options. They matched the price of 1 item that was cheaper at home depot. Even with covid and its safety precautions, I felt welcomed and cared for. Shout out to Kent at Kam for all his help. They are competitive and have all the latest features and models. Definitely recommend!

We have had two terrific experiences now with KAM. I would highly recommend them for their service, expertise and overall customer experience.

Had what we needed, great service!

Susan was patient, knowledgeable and gave me plenty of information.

Very helpful and knowledgeable. Fast delivery 👍

Kent was our salesperson...He knew all the answers and there is never any pressure to buy. They price match and he was aware of the prices at Lowes, etc in order for us to get the best pricing. I went to Lowes and couldnt get any answers regarding a very expensive refrigerator I was considering..I was told by a Lowes employee that she never plugged the refrigerator in so she didnt know much about it. Stick to Kam. You will get the same pricing but much better service.

KAM is simply the best. I now own 3 major appliances from them.I recently purchased a fridge that was unsatisfactory and they replaced it and refunded me the difference in price.Much better service than you’ll get from a big box store

Great experience at KAM applianceWill definitely use them again

Kent was our salesperson and he was great. Very knowledgeable and made buying new appliances an easy task and an enjoyable experience! Would highly recommend!

Excellent, friendly service and knowledgeable staff. Ordering was a breeze, and delivery was on time and professional. My new go-to store for home appliances. Highly reccomend.

Excellent customer service!

Great customer service.

Very disappointed in KAM’s repair service for my expensive freezer. On the original KAM service call (at a prepaid cost of about $150) and after waiting about a week for this appointment, they did a simple diagnosis and determined it was working fine ( it was freezing intermittently and working at the time). However same problem continued after the service. So about a couple months later I called to say it still was not freezing properly. They agreed to do a call back, but I had to wait another 10days for the appointment. On the call back they determined the compressor was bad, and eventually quoted cost to repair $1,574 and that it couldn’t be done for a week or two. Mind you, KAM did not use any meters or such to diagnose. So, on a hunch I decided to call another repair service...it was Mr. Appliance of Southeast Mass. A very personable and knowledgeable Tech by the name of George came the NEXT DAY and I didn’t have to prepay for a service call. George spent some time and used meters, and eventually determined the relay was bad...total cost $294. Freezer is working fine...and I saved $1300 and was spared more aggravation! Yikes.

Worked with Susan C. over a several month period to select the appliances we wanted for our kitchen remodel. We stopped by the showroom several times and emailed quite often. Susan was always professional, helpful and NEVER pushy. She always had the info we needed and always gave great advice. The prices for the appliances were very competitive and due to our schedule we had to have two separate deliveries. Everything was delivered on time and by a professional team. A+++ for customer service all the way around.

I find that all too often people only write reviews when something goes wrong, and not when it goes right. I recently bought a stackable washer/dryer for my new home and the entire process with KAM was awesome from the price to the service and beyond! Kelly on the sales team is a HUGE help and Tiago & his partner were really incredible on delivery day. We ran into some hiccups that could have caused me to have to decline the delivery and start the shopping process all over but instead Tiago took the time to really help me understand my options and find a solution. I would highly recommend going to KAM for your appliance needs!

Thorough, knowledgeable, courteous and helpful!

Easy and Straightforward- Kelly Deveau is a pleasure to work with. She is easygoing and extremely knowledgeable. I like to buy locally and I checked KAM pricing versus the box stores and they were right in line or cheaper. Excellent service for installation and hauling the old dishwasher away. If you need an appliance go see Kelly Deveau, you will not be disappointed.

I needed a gas dryer. Called the Hanover store and was lucky to reach Kelly Deveau. She was so patient and knowledgeable. She made it easy and helped me pick the correct model to meet my needs and I was able to order the dryer without even going to the store. Thanks Kelly!

Easy precise quote information

Got a great deal on a new dryer. Matt C is a great salesman. Even got free installation and delivery ! KAM has earned my trust

I appreciate the effort the store put in to resolve my issue with my dented fridge. They went above & beyond to make sure I was happy with my purchase. They reached out to me and worked with me to resolve any issue. I certainly appreciate a person or company who works toward a happy resolution. Thank you.

Kelly is awesome. She understands how to get thing done. Excellent service and fair prices.

I had bought a dishwasher previously from KAM appliance and had a good experience. So when it came to our kitchen renovation project, we went to KAM. We worked with Susan Costagliola and she helped us compare products and decide what we wanted to buy. Our renovation seemed to last forever, but Susan and all the sales staff at KAM were great! I really love my new appliances and highly recommend KAM Appliances!

Good prices. Very good service. Excellent selection. Convenient location.

Great for initial purchase and warranty period. However, even during warranty period, servicing of appliances is poor. Technicians are hit or miss (washer dryer people always fixed problems, refrigerator people took months and 3 different crews), but whoever answers phone on weekdays is terribly rude. Also, follow up is very bad, not sure where miscommunication is coming from, but it takes weeks for things to be resolved out of warranty. Two weeks on, I have no washing machine, and no one has called to resolve issues, I had to call. I’m tired of this, you should have called me Kam, not ok.