We have been using these guys for a while and are very pleased. Always pleasant, quick to schedule your vehicle, and get it done quickly. We find them to be very reliable and dont try to upsell you on additional work. Very pleased.
I purchased a truck from Deans Auti Plaza which is associated with Hanover Brake and Lube. As soon as I drive the vehicle off the lot the check engine light came on. The vehicle was taken to Hanover Brake and Lube for said light and I was told the turbo needed to be replaced. It took several weeks for the turbo to be approved and come in. Once the turbo was in the shop my vehicle was taken apart and the part was replaced which took nearly 3 weeks. After going into a forth week I called Deans and they stated they had no idea this was going on. Upon reassemble of the vehicle it would not start and had no power at all. The vehicle was then taken back apart and then towed to a Chevy dealership in York where it took another week and a half to get it running. The vehicle was brought back to Hanover Brake and Lube where I was told to pick up the vehicle. I did so and as soon as I started the vehicle several service lights came on. I dropped the truck back off and after another week of unknown repairs I was given the vehicle back. The vehicle is currently running and has a terrible drive train shutter and several lights were broken during the repair process. Long story short I drove my vehicle in and the repairs took almost 6 weeks. I was out of the vehicle for over 200 labor hours for a job which was estimated to take 12 hours and verified by the insurance database. I have still not been offered any compensation for my lost time and frustration. My advice to you is take your business elsewhere for a major repair. Maybe they can do a simple inspection and oil change but they definitely fail when they are in over their head.
Very impressed. 1st time using them. Took my truck for an inspection ( actually dropped it off for a next day inspection ) and they called me about an hour later and said its done if I want to pick up. Wow! Great service and great staff. Will return and recommend. Thanks Hanover brake and Lube. And,, very reasonable price.👍
Great people want your car fixed right then go see them
Always on time, minimal wait time, excellent communication and updates. They are professional and very affordable.
Excellent customer service, honest and transparent pricing. From the moment they greet you at door to all the in between and a friendly farewell-makes pain of needing mechanical work virtually painless. Thank you from the whole Solomon Family!
Incredibly friendly and helpful staff here. Their mechanic saved me $700 some odd dollars instead of telling me I needed the work and charging me, he told me how to fix it way cheaper. They were quick and did a great job. 10/10 would recommend to friends and I live 45-60 minutes away from this shop. Ill continue to go here. Thank you again for all your help
I didnt get my car inspected for 2 years because the engine light wouldnt go out due to a sensor problem, I took it to several mechanics over the years and all were going to charge me thousands of dollars to fix it and many gave me the wrong diagnosis....I got a ticket for driving without a current inspection, so I took it Hanover Lube and Break Center and they fix my car at a reasonable price! Highly recommend
I have an intoxalock unit installed to my car. (It was installed by another shop). My car started having problems with not starting properly. (Intermittently starting) i went back to the shop that installed the unit and they werent able to figure it out after an inspection and a new battery installation. So then intoxalock referred me to Hanover lube and brake.HL&B towed my car to their shop and performed a diagnostics. Through which they determined that I needed a new starter. We agreed on the price and they performed the installation. The car finally started working properly at this point for the first time in a month.Fast forward 6 days and my car stopped starting again. I call HL&B and they agreed to tow the car and take a look at it. Later that day they called to inform me I needed a new battery this time. I informed them I just bought a brand new battery 2 months prior but they insisted it was the battery this time... because of this new battery issue they had to charge me for a new tow and everything....**i informed them that I would need my existing battery back for proof that it doesnt work. (They claimed a 2 month old battery was dead and the reason to charge me for a new tow, so I wanted proof. Also so I could get a refund from the other shop) Anyway they did not return my battery to me. They destroyed my evidence. When I questioned them later they stated yeah we told you we needed it for the core charge.. haha I know what a core charge is. If they would have mentioned it I would of told them to add that charge to my already jacked up bill.. Anyway, yes they destroyed my only evidence **Fast forward 7 days..... car stops starting again. Call HL&B. They tell me they cant look at it for 5 business days. (Car stopped working Sunday, called Monday morning, quoted Friday) keep in mind they just did 2 repairs to my car that cost over $1,000 that failed.Anyway I call intoxalock and they agree to send a new intoxalock unit over for HL&B to install . My car ends up sitting there over 7 full days. during this time they tried to start my car several times and it started correctly for them every time. They made sure to call me to let me know it works. They made it sound like they didnt believe me that the car didnt start.Before the new intoxalock unit arrived I was told HL&B was to completely remove the existing unit and install wires, and reinstall a new kit. After the service HL&B informed me they didnt touch the wire, but only replaced the intoxalock computer. Intoxalock told me they were supposed to change it. I even told them about a potential issue with exposed wiring on the intoxalock power wire that i found myself. **So yeah my buddy found the intoxalock power wire and we found 3 areas with exposed wire, 2 of which were touching metal** the kicker here is that HL&B had towed my car twice at this point and not even noticed the exposed wire. I had to find it myself and send them the photos... those photos are attached so you can see what they missed during 2 services.Ok so HL&B installs the new intoxalock computer and I get my car back. It works for almost 2 weeks this time then it stops working again. Same issue. Car wont start. I call HL&B and they kind of scoff and say theres nothing they can do....I call intoxalock and they call HL&B and they schedule another service. I say no way at this point. Find me a more competent shop. Intoxalock finds me a new shop i can get my car towed to, but Id have to wait a week to get in. I agree to wait and the new shop performs a new install including the new kit.Guess what the new shop (3rd shop) discovers?*THE INTOXALOCK UNIT WAS INSTALLED INCORRECTLY THE ENTIRE TIME! It was not installed to the correct wire behind the dashboard*HL&B either never looked or were to incompetent to provide the service. Either way it cost me big timeOverall HL&B had my car about 11 days (4 services) and failed to see the unit was improperly installed and was causing all my issues. Do not go to them for any intoxalock related issues.
My brakes went out while I was driving a few days ago and I called the closest shop I could find. I totally did NOT expect to be in and out within the same day!!! Connie was awesome and told me to come on in. Within hours, my car was diagnosed, the problem was fixed, and I was on my way home. Thank you so much, Hanover Lube & Brake!!
Awesome staff and very knowledgeable! I live in Gettysburg but I drive the 30 minutes to go to them because I trust that they know what they are doing and ask a fair price.
Very friendly and helpful, we easily returned a Budget truck with them that we had driven from Texas.Great down to earth folks to deal with
Connie and Davis are consummate proffessionals, and good, personable human beings. Affable, friendly and easy to work with. Its a no- brainer.10/10. Will give them my business again.
I just got an oil change for $44.00! That beats the $65 I usually pay. Everyone was friendly and they got me in the minute I called so I didn’t have to wait long.
Horrible horrible havent been there in years and now I remember why. never again
Awesome staffVery efficientFinished as promisedExcellent valueIf yoi arent using this place, you should be
They have really good service for the vehicles and their customer service is great. They will work with you on what needs done right away, what can wait to help keep your bill getting so high to have to pay at one time. They are all wonderful people there.
Thought this sign was too funny! This place is great, in and out in no time!
I had my Jeep grand Cherokee towed there and after they inspected it they learned it needed a new motor. They worked with my warranty company and ordered the new motor and my Jeep runs great. The people there are fantastic with customer service. Connie, Angle and even Dean the owner made sure to keep me up to date with what was going on with my Jeep. I would recommend them to anyone.
Good work, unfortunately they are not following CDC guidelines regarding COVID-19.
Very nice place
Have had the car inspected and oil changed here for years, they are very personable and do what they can to help you out with any problems you may have with your car.
They was very helpful and friendly & fast
Ray my mechanic was very professional and took time to point out some things that will need to be addressed in the future and didnt try to find things to fix that didnt need to will use them again very pleased 😄
Good work fast work
Very honest and they work with you highly recommend I have saved alot of money with these guys and gals
Being new to Hanover, my husband and I were fortunate to stumble upon Hanover Lube & Brake when one of my new (purchased elsewhere) tires picked up a screw. We had a 5 star experience because they exceeded my expectations. They patched my tire at no charge to hold it until they could get a comparable replacement. The installation took a lot less time than estimated at a price equal to the price I paid for the original.The staff is friendly and helpful. We have found our local garage.
Very friendly staff. Got me in with no notice. Full transparency on needed repairs. Leon is an excellent mechanic. .A++
I had the WORST experience here. I went in for a simple inspection. After an hour of sitting there I still havent received any updates on my vehicle. I finally asked them what was taking so long and they told me that they were finding me a tail pipe since mine was missing without asking my permission or my opinion on where I would like to get it from and how much I was able to spend on the part. They proceeded to tell me that I would also need windshield wipers even though I had just bought the ones that I had on. They have very poor communication skills when it comes to keeping you up to date on your vehicle. They were giving me outrageous prices on my visit that day. They tried to charge me for an oil change that I told them I didnt want as well. Overall they are way over priced and unprofessional. I would definitely recommend taking your vehicle right up the road to Roberts York County Choppers
This place definitely exceeded my expectations! I called around town and had a good feeling about this place and I am glad that I followed my gut. I ran into an issue and needed a VIN verified on a holiday weekend and Hanover Lube and Brake stepped in to help. I was able to schedule two vehicles for safety inspections and they made that whole process smooth as it could be AND they even sent a thank you letter days after my appointments. They have earned my trust and I will be a customer for life!!
My experience with these folks was great. Honest repairs and worked with me for the best results. Highly recommend and will return in the future.
I am looking for two things in a car repair shop: trustworthiness and reliability. In the 6 states Ive lived in, this is far and away the best business Ive found. I grew up in PA and came to Lube and Brake then; I live in MD now and still make the drive to come. -Jeff
It was Tues 8am triedt o get my a/c fixed told me they could get to me on Thursday. Said that I was planning to leave for Florida on Wednesday. Connie got me in an hour later and Inspected my car. Recharged my a/c unit and told to come back at 4pm for recheck. Found a leaking hose. 4 hour job would be ready around noon next day. Got a call at 930am and my car was ready. Mechanic Chad, had stayed late and had come early on his day off to get me on the road in time. The staff was wonderful to a perfect stranger who lives i]n Florida. Would strongly recommend this shop
Excellent service. Friendly staff and very honest. Thank you Hanover lube.
Awesome service, every employee was happy to help me. I will make sure to tell my friends and family to come by.
Finding a automotive shop that is fair and knowledgeable can be very hard to find. Your search is over. The buck stops here if you want friendly folks that get the job done right the first time. Tammy was very helpful to me and even gave me a free loaner car when they fitted me in last minute. A+++This has been my 3rd visit and they now have all of my future business. I trust these people and that is important to me.
Got an alignment and oil change but when car returned it still pulled to the right. When I called and asked why, the owner spoke with me and personally looked into the problem and was able to diagnose it (bent strut). They fixed everything timely and for a fair price and were honest and fair about everything. Ill be going back for any and all automotive issues.
Loved my experience
Nobody in the building was wearing a mask or enforcing it so I sat outside in the cold while I got my oil change
Great service at fair prices. They stand behind their work!
I truly like this Auto repair shop/ Auto Dealer. They are very sociable, business oriented, & willing to work with their customers.Thanks you for caring.
Great people work here! Instead of telling me I needed a ton of stuff done before my car could pass inspection, they passed it and warned me that my brakes JUST passed, so I should get them taken care of ASAP. I asked for a quote and they were happy to provide one quickly. I waited for my car and it didnt take as long as I thought it would. The owner also owns Deans Auto Plaza, so since I purchased my vehicle there, I get free inspections for as long as I have it. Great people at both places!
I used to think this place was great, but only because I hadnt tried visiting any other shops in the area. Little did I know that I was being way over charged. Had to get my catalytic converter replaced. They quoted me $1600. That was the last straw. It couldnt possibly be that expensive. I went to a different shop, Under $400. A quarter of the price. Never going back.They also charged me to fix the same problem for inspection 3 years in a row beforehand. Took it to my other shop, inspected just fine.Free inspections for life when you buy a vehicle from them? Would be great if the didnt con you into fixing something every single year just so they can pass it. Im done with them for good.
No one wearing masks inside. Waited outside for our car
Nice people. They do a Great Jobs with Go Prices! Owner of this place ownes Deans Auto Plaza on RT. 116 and they with help you buy a car, even with Bad Credit as I did. Great Employees Too!
Absolutely awesome! I called Hanover Lube & Brake Center 1 day before my vehicle inspection ran out, hoping that somehow, I could get in the next day. I explained my situation and was given an appointment for the next morning. I arrived to smiling faces and my vehicle was taken in immediately. While I waited for the inspection to be completed, I sat in the lobby and talked to Tammy and Connie, Dean and Sean while they worked. I laughed and talked and felt like I was part of the office family. My vehicle was taken care of quickly and I got honest information about services my vehicle will need in the future instead of the run around that big chain shops throw your way, trying to get you to replace everything immediately, even if it isnt necessary. I appreciated their honesty on this visit as well as several other times over the years when Ive taken other vehicles in to them.Ive always gotten great customer service, fair pricing and guaranteed work done on my vehicles. This was the first time I sat and waited while my car was being inspected or fixed. I had so much fun this morning, Im going to stay with the vehicle from now on whenever I have service there! (sorry guys, youre stuck with me now).As a former customer service manager for a major airline, I have great expectations when it comes to how Im treated as a customer. Thank you all at Hanover Lube & Brake Center for exceeding my expectations! Now that Im living in this area again, I can guarantee youll have mine and my familys business for life!
Hanover Lube and Brake is the place to go for your auto/truck repairs in Hanover. The staff is friendly and the service is completed by good technicians. They are fair and will explain the needed repairs before proceeding. They will (with your permission) look into using remanufactured parts when available. They charge you the actual labor time on the job and dont do any funny math with rounding and minimum charges. I am satisfied with their work and highly recommend them.
Having moved to PA this past summer, we knew we needed to find a dependable mechanic who wasnt looking to up-sell just because they could. After getting two estimates just because we were new and wanted to see the difference our choice became obvious. Hanover Lube & Brake is an excellent service center, they talk to you like your a human being and dont try to talk down to you. And most of all lay it out like it is, and dont sell you something you dont need. Our go-to facility for our vehicles now.
Hi! I am a single mom barely getting by. We live paycheck to paycheck and I was so worried about my old car and it needing additional work. I went in for an inspection and waited while my car was worked on. First, I have to say that I have never met a business with such friendly and amazing people! I actually enjoyed my wait time! Seriously felt like everyone there were personal friends. Second, when I found out the list of things wrong with my car, they were willing to search for the least expensive parts and were willing to help me out. I cant even tell the world how much this meant and helped me in my situation. Thank you all for being the very best and I will gladly share with the world how incredible and caring my experience was there. Customer for life!! Xxoo
Worst humans alive
My family have used them for years now. Friendly staff, fair rates (mostly mine were covered through warranty) great service and quick. Highly recommend in this area.
I had issues with them on my first visit. But all has been fixed and I had both the manager and owner apologize and resolve the situation. I like what theyve done and how they fixed the first issues we had. Since then everything has been great and I have returned to the shop and plan to for further work as well. Thanks again to Tammy Pfaff for correcting the situation.*UPDATE* 12/21/16Just went back to them again and had a even better experience than before. I not only went back because of my previous experience but also because I know they do great work. I spent a very large chunk of money just now fixing my 1999 Audi A4 (transmission and many other parts) and I would never think twice about it or who Ill go to again and again. Professionals and great staff. Thank you everyone. Tammy and Dan especially for the work they did and help they gave me.
I have had nothing but great experiences with Hanover Lube & Brake! They have been my no. 1 since 2009. I will never take my cars anywhere else. I trust them completely. If you are looking for a topnotch mechanic you have found one in Hanover Lube & Brake.Jen H.Hanover, PA
When they work on your vehicles they do it right the first time! Cheerful, knowledgeable staff! Charge reasonable prices, too!
Great job thsnks
I unfortunately dont write reviews often, but this was a great experience. Typically they recommend appointments for oil changes. However I was already out and thought Id go in. The woman at the front was kind enough to find someone who was free to change my oil. The people inside were incredibly friendly, the mechanic even noticed an issue with my hood and fixed that for me as well. And you cant really beat the price for the oil change. Ill certainly be going there in the future.
Good people to deal with havent had any problems so far recommend four your needs
Being new to the area 9 years ago, we saw an ad for Hanover Lube and Brake and decided to try them for an oil change. We will only go to them now. They are quick, friendly, accurate and scrupulously honest. Thank you to Tammy, Connie, Sean, Dean and all the others who work there! You all are the best!!
I would like to thank everyone at Handover Lube. Everyone their make you feel like family.PS. I dont know what I would do without you guys :) Thank you and God Bless. Keep up the good work!!!!***************
Great place to get your vehicle repaired.
My family has been a customer at Hanover Lube & Brake for 15+ years. Theyre friendly, responsive, and very honest. Weve taken our last 6 vehicles here for service, and theyve worked on multiple makes and models for us, both foreign and domestic. We had a power steering problem with one of our current vehicles, and the staff at HLB went out of their way to make sure the repair was completed correctly (contacting and working directly with GM to diagnose and correct a problem that GM recognized as a flaw in the vehicles design).
The folks at Hanover Lube and Brake have always been great no matter what the problem was with my car or my family members cars...The girls at the desk (usually Tammy and Connie) are welcoming and very helpful in arranging times to bring my car(s) in for service...They are also very knowledgeable about car repairs in general...Dean has always been very kind and generous (not just with me and my family) with anyone who comes into the shop...I highly recommend Hanover Lube and Brake for all of your car care needs !
I have been using Hanover Lube and Brake since I moved to the area in 2004. Tammy, Connie and Dean have been great to work with and their workmanship has been very good. Glad to keep doing business with them in the future.
Really upsetting situation Hanover Break & Lube put me in. I had reserved a Budget Truck rental the week before last. Strangely enough, they called me to “confirm” the rental the next day to which I informed the woman that YES; I needed the truck. Well, when I went to pick up the truck they basically told me “sorry, we don’t have one for you.” I had my whole house packed and ready to move - forcing me to run around Hanover like a crazy person trying to find a truck. The staff was very non-chalant and unprofessional in handling this reservation issue that THEY messed up. I’m very disappointed with this experience and for that reason, I may not be returning.
Weve been using Hanover Lube & Brake Center for 10 years. They are honest and trustworthy.We will continue to use them for as long as we live in Hanover. I cant recommend them enough!
Amazing people and amazing service. They are very honest and will work with you to solve the problem. I couldnt be happier with my experience.
Wasted my money. Please save your money and go to a professional. This place is horrible. They sold me 2 used tires with HOLES in each of them. They didnt last no more than 2 months.
Have been dealing with this exceptional group for over a month trying to figure out what is going n on with this vehicle of mine. Thank you for not giving up and making sure I have transportation in the meantime.
Best place to get ur automobile repairs very honest expensive but very reliable people luv them
Very helpful and knowledgeable good service!
I have had work there more then once on my car they are ways timely and curtious, I am always provided with a decent loaner car the work is always good love this place!!! Tonya chapman
Service was great!! Thank you Connie! This is the only place I will take my vehicle!!
Dont go to them
Work on my truck was completed on time with friendly staff
Horrible place to take your car for an inspection seeing as your car has to be brand spankin new before they pass it, one, and two they will over charge you for every little detail that isnt production line worthy. They gave me an estimate of around $1500 while numerous other places charged around $800 for the same service. I myself will never take my car here again.
Great people, great service, great price, treat you like family, and they appreciate your business ...thats why I go there. Cant think of anything else.
Needed inspection STAT - they fit me in AND gave me a loaner to drive home until my car was finished! ADDED BONUS: they will pick your car up while youre working, DO the work AND return your car when its finished - sooooo convenient!!!
Place is a joke just as deans auto salvage my truck has been a basket case since I got it had it there for a engine knock 3 times every time they said it was nothing wrong keep driving it. Took it back for the fourth time now that warranty is up all they want me to do is trade it in. I wouldnt recommend them to put air in a wheelbarrow tire. Do not recommend deans or hanover lube and brake to anyone that wants the job done rite. First inspection was over 2 grand because they just slap stickers on them to get them on the lot. What a shame that they rip hard working people off like this. #AND Dean Im editing this for u since u commented - you WERE present at the time of my issues and totally blew me off and didnt even try to make ur customer happy or resolve anything? Ur reviews speak volumes about your business wake up! Pathetic business owner u should care about all these poor ppl there the ones making you rich. Go buy some more sports memoribilia and try to act like you run a fair honest business lol the mechanic has a big marijuana symbolic tattoo on his arm visible to every1 so I ask you do you want that working on your vehicle? Karma Dean karma itll bite you one day.
Have always been provided with the best of service possible here... Couldnt imagine going anywhere else.
Honest people...
They took me in early and got me out without trying to rip me off . Will go back very friendly and to my surprise the owner is always there not like other places
Great service at a fair price
Friendly staff. Skilled in ignition interlock maintenance
This is the 2nd time I was in a need of car repair situation and Hanover lube and brake came through once again. Car problems are the worst problems for girls/women as we tend not to know a lot about cars...this shop takes care of you AND are efficient, trustworthy, and more than fair with pricing. They found a used part for 1/2 price! Whoopee! DG D
They schedule you in right away and the work is honest, reliable, and done right.
To Whom it may concern. First of all my Wife and I Purchased 2 SUVs From Deans Auto Plaza. Were Mister Dean also owns Hanover Brake and Lube. I Would like to give a very big Shout out to Tammy and Connie also Tony and all the Service Techs. For their First Class and up Front Service. Again thank you for your Great Service. Cliff Pfeiffer
I referred my gf recently because of previous great experiences I had while Dean over saw the daily operations....I will surely NEVER do that again...She brought in her Corolla and over the entire 3 week period when they had the vehicle for 2 out of the 3 weeks in total...their mechanics could not diagnose the severity of the problem after spending $1600.00 ....she in return purchased a New Corrolla...Thank you for absolutely nothing HL&B....I will never recommend anyone to visit your establishment again and I will personally make a greater effort to not promote your business to anyone...Also might I mention it was no out of pocket expense or loss to myself other than a poor recommendation to a good person...
Good work.Payment plan.Good customer service.
They have earned a customer. And I will gladly recommend their garage.
Excellent service and very friendly Highly recommend them for any auto need!
Reasonably priced service and on time appointments
Very friendly and helpful make sure my car passed inspection. Me in and out no issues.
They dont fix problems they cause more they disconnected vacuum lines and capped them all off instead of changing them with new hoses when check engine light came on they cleared the code with the hand help and said it was fixed. After looking at it myself I realized there were dangling hoses disconnected where they ghetto rigged my car! Engine light came right back on after I left. Problems are still not fixed. They give false inspections!!!
Service was good, people were pleasant, but the customer waiting area needs serious updating. Chairs no one wants to sit in, flooring, etc. Ill only do drop off here.
They do shity work and they rip you off I recommend never to go there
Thanks for the awesome service on both of our vehicles.
Great for inspection and oil changes
Know the owner dean for yrs good to deal with good service
Yeah they only charge $10.00 for inspection but they’ll get you with other charges. They charged me $21.00 to replace 3 lightbulbs in the taillights. I should have done it myself. Won’t go back