Easy to make an appointment. Took my truck in to check the tire thats leaking. They found the leak and fixed the tire and rotated all my tires to help me.

Overall (and so far) happy with the quality of service at the Hanover, MA location. I was a little concerned with the relaxed approach to client safety resulting from the increase of cases with COVID-19 and the delta variant. No masks were worn by any employees or customers. I did wear one out of common courtesy for others. For that, I have to rate this location a 4 out of 5. The price was VERY competitive. So far, no issues with the service. I had all rotors and pads replaced on both axels for less than $1k.

Great work, the guys stayed a little late to get the job done and car back to me in one day!

Ive been going here for years for almost all my automotive needs. Theyre super helpful and explain everything as needed. They also help me save money everytime. Love this place!!

Very professional and made recommendations without being pushy.

Came in for a noise took me in away they did great work I will be coming back for more again thank you guys again

Great, friendly guys and fast service. Fair prices.Would absolutely recomend them .

Ive been to Monros several times since moving to the area and am extremely happy with the results. The man who had waited on me each time, whos name Im sorry to say escapes me at the moment, is personable, curtious and very clear about what needs to be done and what it will cost. Each time they have been able to do the work right away with very little wait time. I am so glad I found a place that I am confident with servicing my car.

Overall best shop in massachusetts, honest helpful and hospitable, cant ask for anything else.

Had an issue with my exhaust got a couple of quotes that were outrageously high went to monroe in Hanover ma spoke with manager regarding the issues with my exhaust he quickly found the issues and gave me a very fair estimate for the repair he made me feel at ease with his knowledge and professionalism you can tell when someone knows there stuff had the work done in a timely manner very satisfied special thanks to donny mead store manager I highly recommend these guys !

I called last minute and close to closing and Issac got me right in with no problem to get my mothers new tires mounted and balanced. They easily could had said no, come back tomorrow or make an appointment. The pricing and service was great and ended up a very satisfied customer! 👍

I have had two experiences with Don and his team at this location, and I cannot say enough about their service, but also their willingness to explain in detail what the problems were, and how to best remedy them. I genuinely felt important, which in todays world, rarely happens. Great people who have earned my business.

The best! Miss Walter! ❤

Very professional people and clean place. Everyone is super helpful and knowledgeable. Would give more stars if I could!!!

Some times you need to wait even with an appointment. Their prices are much better than Vavoline.

Please avoid this Munro dealer. I just asked to have an oil change that was advertised as $19.99. I was told the actual cost would be $30.00. When I told the attendant l thought the advertising was deceptive, he became very rude and told me in a raised voice that if l did not like it to go somewhere else. The serviceman was intimidating and extremely unprofessional. We all understand that these advertised prices, particularly for oil changes, are likely to be questionable in one way or another. In the case for oil changes, added fees are always posted in small type somewhere else on the advertisement where dealers are fully aware they are unlikely to be seen. They advertise the low initial price in large type relying on the fact that when a potential customer comes through the door and then finds out about the additional charges, they are far more likely to get the oil change than if they knew of the extra charges up front. This is deceptive and they know it. The attendant who l tried to mention this to not only didn’t want to hear it, he became angry and abusive as well. The only reason l did not give this shop zero stars is because it was not an option. This occurred at 4 pm on Monday, January 13, 2020. This is not the first time this same person has been rude to me. Avoid this place at all costs.

Was my regular oil change place. Went in last month and was told I should have made an appointment a week in advance. Went in today no one came out to the counter. Stood outside the bay door trying to be seen by the three guys in the bay 6 away from me. After 20 minutes of them averting their eyes from me I left. WAS my regular oil change place.☹️

I always go to monro for my oil changes. The staff is extremely knowledge and very friendly. Always willing to answer any questions you may have!

Ive been taking my car here for oil changes for as long as I can remember. They do a great job, the prices are excellent, and the service is fantastic! They are very thorough and never fail to point out anything that I may need to be aware of or need to replace in the near future. Highly recommend them!

Great service & prices. I brought my car in for a tune up and a check engine light and when i picked it up it was off. Good deal right? It came on a few days later and I ended up having to bring it back 4 times but they didnt charge me anything extra and basically would take me in immediately. Dedicated to solving your car problems. Theyve gotten all my car business ever since.

Fantastic customer service! I came in on a busy Sunday and Asst. Manager Danny went out of his way to help me out. I had a few questions pertaining to the different types of oil and services, and Danny thoroughly answered them all. In a fast paced get em in and out world we live in, it is refreshing to experience such honest, thoughtful customer service. Thanks Danny.

Great experience. Quick oil change at a decent price. No pressuring into adding unnecessary items. Danny gave me some good future suggestions to maintain my vehicle. Will be going back for sure!

I always take my car here for oil changes/routine maintenance. They send a coupon in the mail around the time I should be bringing my car back in for a change which is helpful, and it makes it even more affordable. Whenever I call to schedule an appointment, Danny always remembers me and it takes two seconds to schedule an appointment. I typically call on a Wednesday looking to get the oil changed on Thursday and he always fits me in. I won’t be going anywhere else for my oil changes for as long as Monro is around!

Awesome place to have your oil changed or repairs. See Donnie he is a awesome dude.

Danny was extremely nice and knowledgeable. Very quite service showed me what was wrong and how to fix it. For a great price too, i will definetly be back in the future and will recommend Munro

First of all.... I called just to ask a question and Dannys bubbly voice answered the phone and helped me set up an appointment for the next morning. Then I come in and Danny was there to greet me and asked if i was the one he spoke to about my brakes. He ensured that we would figure everything out. I had a nice personal conversation with the other man that was there (didnt catch his name) but he seemed like he ran the place, not sure. Thank you so much Danny for your help and your positive energy. There needs to be more people like you in this world! Great customer service!

Got 2 flat tires down the street at 4pm on a Sunday. Don was super helpful and had me back on my way in an hour, right before he closed. Great experience, will be back!

I am so disappointed by the service here. I brought my car to this Monro because it made a weird noise when I braked. When I picked up my car after the control arm was replaced, the noise returned after driving for just a few minutes. They couldnt get the correct part until the next day and (since I dont live locally) I couldnt stay that long, but they said theyd talk to my local Monro and arrange for the repair. However, when I brought it there for what was supposed to be a quick repair, my local Monro manager said that they had misdiagnosed the problem AGAIN and it was actually dealership-exclusive part. Monro has refused to pay for the dealership repair and wont even refund the money spent on their ineffective repair. Now their corporate customer service believes that the control arm repair and the noise were two separate issues and the mechanic was vague enough on the paperwork that I cant get a refund for the original expensive repair that did not even fix the problem. Throughout this ordeal, they have also constantly failed to call me back when they said they would and were very difficult to work with. I have never had such a terrible experience with a car repair.

Great service. Look for coupons online for oil change. Online appointment setting very convenient.

Great experience. Quick service, Danny was straightforward and honest about my car, no pressure on me. Great overall. Definitely keeping my business and will be back.

The guys here are awesome highly recommended this place mechanics are honest and take the time to do the job right!!!

Donny was literally a lifesaver. Helped me get my front axels done and really helped me when I was in in a pickle. Friendly, efficient, and gave me all the assurances that I havent received at other facilities. Thanks so much!

The crew here know their stuff and did an awesome job on our brakes. Everything was done as promised and we had our car back in no time. Id definitely recommend getting any service done here.

They were incredible and made sure I got the best price possible!

Danny was great! He and Donny took care of me as promised. Fair prices and very friendly!

Great shop! Great service! Absolute amazing, helpful staff! Definitely recommend. Danny is so sweet.

Brought my Jeep there about two years ago to have an exhaust repair (large hole in the muffler). They put the new muffler in BACKWARDS causing it to fail prematurely. Took the Jeep to another shop and they pulled out all the old work and replaced at half the price. I will say the staff was very nice (only reason I left two stars instead of one), and tried to help me out, but obviously rushed the job. Nice people, but I wont be taking my Jeep back. parts

They talk more than they work. It wasnt that busy and it took an hour to do an oil change. Absolutely ridiculous.

Daniel was very nice. He offered us great service. We are new in town and will be back. Thanks again for the service.

I have used Monroe in the Hanover Ma location several times on several different vehicles we’ve owned over the years and can say I was pleased with there price and service. Aside from the up-sale as expected from franchised businesses I have had zero complaints. However today I had one of the worst experiences to date of any repair shop I’ve ever used and thats saying a lot being 60 years young. I have never heard of a MUFFLER business so uninformed that they dont know the difference from a performance muffler and a resonator as well as not knowing the vehicle inspection laws of the state they do business in. I was told my cherry bomb glass-pack muffler was a resonator, it wouldnt pass inspection and they wouldnt install it!! Well first off they installed the very same muffler on my 2004 Avalanche and it passed inspection 4 years straight (which is pretty good since the glass-pack dont have a long life). In addition I ran one on my 2002 Dakota for 2.5 years with no issues which was installed by a different shop. My recommendation for these folks is do a little homework on performance exhaust systems and dont pretend you know what your talking about when you’re talking to someone who does!!!!FYI: Try using Google below is straight off about 1,000 pages of description of the Cherry Bomb MUFFLER line!!!Compare the sounds of the Cherry Bomb mufflers - Extreme, Pro, Glasspack, M80, Salute, Hot Rod, Vortex, Turbo.

Very pleasant. Excellent service. Will definitely be back again! Thank you Danny!!

Did reasonable custom work on the exhaust of my antique car. Awesome!

Looking for a place to bring your vehicle without fear of getting overcharged by dishonest mechanics that upsell at every opportunity? Looking for a professional, friendly, competent staff? This is the place. They do far more than just brakes and mufflers. Id recommend them to anyone.

First time customer, found the business to be friendly and efficient in their services. Came for an oil change but will definitely be back for future services.

Dan did a great job-always on time-easy oil change-no hard pressure add ons

Rudest front desk ever. Just because Im a female taking my car in for an oil change they gave me all this bs about things my car needed. I took it to a different shop up the street and they assured me my car was fine. Not to mention they wouldnt honor their online price. Never doing business with them again.

Ive been going to monro for years. I highly recommend them!

I’ve had really bad experiences recently at this monro but this time, the mechanic I worked with was very nice and explained everything very well!

Sweetest guys ever, and oil change was half the price than up the street at Valvoline

Mike was very helpful and kind, will go again.

Been going here for years! Saved a ton of money and time. Great service!

Love going here! Always amazing prices and quality work!

Dana and Donny really are the reason to come to Monro alone. True Gentlemen and sincere.

Danny was extremely helpful and got me in and out as quick as possible. Fantastic experience!

Danny was a great help and made sure that my car was taken care of in a timely manner and made sure he did a price match!!!

Took care of us on the busy Saturday before Christmas! So sweet and effeciant! Thanks

Danny is great over there. Quick and dependable service and are very accommodating.

Very quick, affordable. cant say of a problem ive never had

Had a hole in a flex pipe. I priced a brand name oem replacement at 130 at AutoZone. Called Munro and they said they could replace it for 200. Seemed reasonable pretty easy job prib 1 hr labor. They charged me 360 for the part and 2 hr labor said he was just talking about the flex portion of the pipe. The Mgr is ripping people off. Stay away.

I spoke with a gentleman named Donnie, he was alone in the shop for the whole day and took the couple minutes to help me out with a quote for my exhaust. It didn’t even take 5 minutes for entire visit and he gave me the best price around and told me to come back the next day for the work. I couldn’t be happier with the customer service

Danny was great! So helpful and friendly!

Great customer service! Highly recommend!

Danny was very nice. He was very fast and courteous.

Nice guys doing a nice job 10/10

Great experience getting wheel alignment, thanks again!

Very friendly, fast and at a reasonable price.

Honest guys and great service!

Fast and quality work and a competitive price.Thanks!

Danny was professional, friendly and very helpful. Pleasure to deal with!

Quick friendly service. Professional, through.

Would be zero stars if it were possible.I made an appointment for noon on Saturday. I showed up and they said to come back Sunday at 9, so I did and was again told to come back later. I decided to go somewhere else when I was told my oil change would be “F***’n free.”

I havent even brought my car there and already doubt I will. Who hangs up on the same customer TWICE??

They dont have skills to balance wheels. Incompetent

Ive brought my 09 Impala to Donnie for everything Ive done to it ( outside of an occasional oil change) I no longer live in he area but i still go out of my way to see him when I need something because i trust him and I dont have to return with the work they do because its done right and honestly.

They were fast, friendly and efficient!

Had good service from them

Had an oil change and free check list. Nothing else needed to be done. Was out of there in 20 minutes.

Great place friendly employees

Great to deal with.

Danny is a nice guy!

Awesome people!

Great friendly service

Friendly and fast service

Oil change

Quick, honest folks who do a good job of communicating and approach car problems with common sense, not just replacing everything they can and passing the buck.Not that Im looking forward to the next time my car needs work, but when it does Ill be back.