The lady named Samoah was extremely helpful. The whole booking was very smooth and didn’t take much time . The return was extremely smooth and happened in a few minutes. Service was excellent. Especially the girl at the time of return was very efficient and very courteous. Her name was Samoah.

Do not use this location. the manager is not nice to deal with and make uhaul as a brand look terrible. i guess she’s having a bad day and take it out on the customers (that’s not me). the short puerto rican lady. because the person asked questions doesn’t mean she has to get an attitude with customer. i rather go somewhere and pay more just not to deal with her.

DiEddia and April of your 3197 Main Strert, Hartford store are the nicest, most professional and competent employees Uhaul has EVER hired! I am 57 years old and have dealt with Uhaul for over 40 years and these 2 women should get DOUBLE of whatever you are paying them now AND they should train the rest of your employees on how to act, treat people and run a store! They are EXCEPTIONAL!!! A+++++John and Barb SanfordPlainville, CT

I bumped into an issue with uhaul’s location as it was changed from the west hartford pick up to Hartford. But after everything that happened, I feel that was a blessing as another situation arose. April, the genera manager, was so empathetic, and she did everything thing she could to ensure I leave there with the truck and everything else. She put herself on the line as a manager and went to bat for someone she did not know! I was so impressed at the length she went to ensure her customer’s need was met. I’m way beyond impressed and appreciative of her ability to ensure my and my family’s happiness. Thank you April! You’re amazing

Stay away from this company. The Truck they gave us last summer had no A/C and when we complained they basically said F of. Rude management

Ive used U-Haul for years now but my last experience here was the worst Ive seen anywhere. Rented 2 furniture dollys got charged for 5. Was charged for damages that were already on the truck provided picturesshowing the damages before we left the store and still got charged. 10 days later the issues still has not be resolved. The worst Ive seen. Terrible!!!

They need more than one worker working the counter over the weekend the line that you have to wait in is ridiculous i had a reservation for 3:15 and im still in line at 3:42 theres no where to sit

Worst service ever of u haul at this location, wasted my time half an hour the guy is not trained, does nt know anything about propane, terrible service terrible. Please dont waste your time and energy here.

Easy to locate. Multiple gas stations near for refuel. Knowledgeable and courteous staff. Rental truck was in good condition. Return was also a breeze. Would recommend.

Terribleeeeeee don’t go here literally scammed me👎🏼

The whole rental and return experience was excellent. Also, very helpful service when we needed to extend the rental of the trailer due to unforeseen circumstances.

Service without a smileNot welcoming

Don’t go there..!Too bad as having limited staffJust one guy is working in a so busy dayWhere is the Manager of this store?Who is he ?Is he sleeping ?

Good people clean trucks and rental units

Staff is not friendly store is also very busy i don’t wanna wait one hour just for one small truck.

Very rude, and inconsiderate, did not appreciate the service provided.

I picked up at 9:30AM on Saturday and returned 9:30AM on Monday. Both times the place was clean, service was prompt and friendly, charges and fees were clear. Couldnt be happier.

Just one guy is workingIt’s crazy

I had a trouble for the time with my husband

Great team of employees

Good place to go

We will be using the again & again. 😆

Always there for you

Great service

Great prices

All went well

Well