Dropped off my car at Kia Westbank in Harvey, LA for the recall checks that were needed. The AC was working perfectly prior to service. I pick up and AC was checked off on the list as working. I thought they may have disconnected a wire but was informed after it was brought back a second time that I needed a new compressor. Spoke with manager Brian Murray and he was the most unprofessional person and needs proper training to deal with the public. Kia needs to do better training or hiring people to be in these positions. I will not return to KIa and now will not purchase in the future due to this interaction. Please be aware and avoid this service department.

I am greatly appreciative for the professionalism and friendliness of this business. My car caused all kinds of a headache for them but they handled it and always keeping me informed at every step. The service advisor Nick was great and patient even though I wasnt the easiest to deal with because I was aggravate, In all my experience was great and I will bring my car back when I need my car worked on.

They had exactly what I needed and wanted. I had to come in a few extra times than normal because they worked around my work schedule. Each visit there they treated me like Ive been a life-long customer, even more so, like family. Its a very inviting place and they pretty much can tend to every different individuals needs. As soon as I walk through the doors, someone is there to greet me and ensure that I am where I need to be. Ursula Jackson is the bomb and Harold in Finance is also awesome.

Christine Williams was fantastic! Great communication, prompt and very nice. She even went out of her way to find us a car from another dealership when all the lots in the area had low inventory. I would highly recommend Christine.

Brought my car in at 7:00am on 7/31. We were told someone would get to it that day but we had to wait. Waited 5 hours with no update. Finally the receptionist tells us they wont be able to get to our car. No updated as of writing this review 8/4/21. Called the dealership multiple times and left over 10 message with no call back or update on my vehicle. Poor customer service. We will never come back here.8/6/21- spoke with Service Manager Brian. He provided me with an update on when they will get to our vehicle.

The process of buying a vehicle goes really fast! You pick the car you want and 9/10 you are driving away! I love my KIA!

My engine went out after having my 2015 KIA OPTIMA (pre-owned) for only 1yr and 8 months… I later found out there was a RECALL on my engine.. The dealership had no loaner cars available to accommodate me and my family. We were forced to stay home during hurricane Ida, unable to evacuate due to this situation.. They plan to hold my car for over 2 months just to diagnose it….. NEVER BUY A CAR FROM HERE!!!!!!!! You’ll regret it

Brought my 2018 Kia Soul to this location in April because my exhaust was blowing out white smoke and paid over $500 for it to be fixed. Got it back and it was still blowing out white smoke and it had trouble keeping oil in it but had no leaks. Brought it August 23rd I was told they changed out my catalytic converters and flushed my engine but it was still puffing smoke. Later found out that there is a recall on my car. I had to ride out Hurricane Ida with a 4 month old baby and 2 dogs and I still don’t have a vehicle.

I stopped by just to look.... and with no pressure whatsoever, 3 days later I leave in a new SUV that had been delivered a day earlier. I got a great value for my trade and I feel like I got a great deal on my new vehicle. Christine was fantastic both before and after the sale. She made sure that I could maneuver my way around all the buttons, even connected my phone to the car and just appreciate the check-ups on my general satisfaction with my purchase. Highly recommend Ray Brandt Kia and Christine.

I had a smooth, easy experience with RevJones and would recommend Ray Brandt Kia to others.

I went into the dealership and took note of how clean and organized it was as they were sanitizing everything which made me feel safe and comfortable as COVID is still out here.My salesman Freddie was absolutely amazing, and knowledgeable on the car I brought which is my first car! He didn’t hesitate to answer any questions I had throughout my purchasing process. Freddie also sold me with his knowledge of the car and it’s benefits compared to another brand I was looking into. I enjoyed the process and timing wasn’t extremely long.

I went because of a recall on my kia optima . The first time I went I called and made an appointment .. fast forward I went and they said they computer to scan something on the car wasn’t working so I had to schedule ANOTHER appointment for monday I believe. I went to the appointment & dropped the car off, I was told it would take 4 hours and they would call me when it’s ready. I left my car went and took a nap & HOURS PASSED.. no call .. until I finally called them, & they was about to CLOSE AND STILL HAVENT CALLED TO TELL ME MY CAR WAS READY Smh I went and picked up my car & when I was in the line in Popeyes a Indicator of service was on .. I called them back after I noticed and a man said I have to reset something on my timer in my car, but I struggled to do it so he told me I can come back & he can do it for me. Anyways fast forward, my car hasn’t been driving the same since . It’s NO REASON they should keep my car for that long because I was told all they had to do was check with the computer . My car don’t feel the way it does like before I brought it here, idk what they took or didn’t take, but I wouldn’t go here again I don’t care if the recall repair was free .

Great Service!!! Mr Paul was a great help for keeping me occupied while my vehicle was being service. Even though I didn’t upgrade my vehicle yet I will be back for when I’m ready. Brian the service manager was wonderful. He went above and beyond to help me with my needs.

This was my first time buying a car on my own and the salesman Rory made it so easy for me. He made sure everything was reasonable and taken care of . I highly recommend if you’re looking to buy a Kia definitely go here and ask for Mr.Rory he will take care of you and not make you think twice on your decision. I could definitely see myself going back to him for another car in the future .

The car I bought two years ago from this dealership now has a completely failed engine. The car is undrivable and I still owe $12000 on it. It is 8,000 miles out of warranty. My mechanic told me he believes this dealership used a product called liquid metal in the oil reservior to patch up the car to sell it to me. My mechanic wants $4000 to rebuild the engine. Where am I going to come up with that kind of money in the middle of a pandemic? How am I going to pay for a car when it cant get me to work? I advise single ladies stay away from this dealership. Appearently the company knows that in excess of *60,000* 2018 Kia Souls have had engine failure, some with engine fires and at least one death. (MY CAR QUIT ON THE HIGHWAY AT RUSH HOUR, I have ptsd from the experience). Still they refuse to recall the vehicles.

I was in NOLA visiting from out of state - had a brand new Kia Telluride - somehow I misplaced my key fob (the next day i found it!). It was a Friday midday - I needed to get to Baton Rouge that evening - my brother who has dementia was traveling with me.....i called - you had the correct key fob for my VIN # - said if i could get the car to you by 4:00 pm you could program the fob that day. The car was locked....i called AAA....i got a wonderful tow truck driver - Nathaniel - he unlocked my car, put it on his flatbed tow truck. i went with him (had to leave my brother alone but he was okay)....i explained my 4:00 pm time requirement to Nathaniel - it was rush hour on Friday.....that wonderful man got me to your dealership by 3:45 pm. Your staff couldnt have been nicer, quicker or more efficient. I apologize for the delay in writing my review - i have been on the road. Please thank your staff for me!!!

My experience was not bad. My first time here. I felt very welcoming

Had to bring my vehicle to be serviced for a recall. Great dealership with stellar service. Would happily return to have my vehicle serviced and when Im in the market for a new vehicle.

Glad my a/c is running again. But the part I wasnt pleased with was somebody stole my brake tag while my car was there. So if this happened to me while my car was in the care of the service department how many other customers has this happened too?

They were able to fix the issue. I appreciate the service you provided.Im very pleased.Thank you.

Kia was very accommodating. They were quick, courteous and and professional.

My Kia Soul was towed to Ray Brandt Kia with a full tank of gas & mileage of 91,000 on Nov 22nd 2020 for engine to be rebuilt because of low pressure, which was still under warranty. I picked up my car on Jan 14, 2021 with a little gas left in tank & told that I need to replace my catalytic converter as well or Im still going to endure problems. Car is working now & hopefully I dont endure any major problems soon. Not pleased that it took over a month & half to get my car back & took 2 weeks after they had my car to put me in a rental in which I didnt have no transportation to get around. Bad experience from beginning to end. But its not going to stop me from doing business with Kia dealership. I still love Kia vehicles.

The best dealership I know

Everyone was friendly and very helpful. I wanted to get my tire sensor changed because it had been acting up for awhile. I admired that the gentleman that helped me was honest and stated the machine that fixes the tire sensor was not working. The waiting room was clean and very pleasant.

I went to the dealership for a routine oil change and the service advisor greater me with a friendly smile, an estimate of the cost and a promise to keep me informed of the progress. He delivered on his promise and the service was completed in a reasonable timeframe.This is the third vehicle I purchased from Ray Brandt Kia, one vehicle being a Mazda, and I have had all services on my vehicles performed by Ray Brandt Kia. I will continue to trust my vehicles to this dealership and would recommend to anyone to support Ray Brandt Kia.

I called the dealership two days in a row, I even left a message ( still didnt get a response ) I finally showed up to the service department to make an appointment. I had an issue with something on my car they said they had to order the part no one ever called to confirm that the part came in, or to tell me when I could come back and get my car serviced. I had to call them to see if the part came only for them to tell me yes its here and set another appointment a week after the the part came in.

The service team was kind and courteous. I had a seatbelt issue so they wouldnt let me leave with the car and provided me with a comparable rental until the parts came in and it was replaced.The wait was long but thats everywhere in this pandemic season. The waiting room was nice. There was a port with plugs and chargers so I got work done while I waited. There was also a TV and a cooler with bottled water.

Great experience very helpful, Freddie was great!

My car has been there for service since 03/27/2021 for an engine issue that was covered under warranty and approved for the repairs. Paid for a rental car for 8 days.

Really good experience. They take their time to correct the problem.

Very good...... Very pleased with services and staff.

I bought my car 09-28-2016; however, I was not expecting to buy a car that day. I was supposed to just be browsing the market, seeing what I could find since I am a first-time buyer. I had no guidance or idea what the process of buying a brand new car was until I met Bryant Duvernay. This salesman is such a gem; he is very personable and really made this huge life decision very easy and seamless for me. Also, the warranty that Ray Brandt Kia has is phenomenal. I have total peace of mind knowing that I am covered literally bumper to bumper. I would recommend anybody that is looking to buy a Kia (or Mazda, they sell those, too) to visit this place. Ask for Bryant, he will take good care of you.Update 10-18-2016:It has not been a month since Id bought my brand new car, yet the tire pressure sensor came on. We put more air in the tire and I went about my day. The next day, the sensor is back on. I called up Bryant, he said to bring it in and the service team at Ray Brandt took care of it. It was fixed in no time and didnt cost me anything extra. Today, I learned the true value of having tire insurance...who knew such a thing existed! Special thanks to Mike for explaining all of the warranty information upon initially buying the car, & to Bryant in Sales, and Eric & Debbie in the service center for taking care of me on this visit today. I appreciate you all for making this a smooth transaction.

Dealership completes work appropriately as requested.

Ray Brandt Kia is the absolute worst dealership. Customer service is disgusting from the techs to the clerk. They all lie and do not document anything. I would have never imagined an oil change being so complicated. They do not top off simple fluids (washer fluid) or perform standard multi-point inspections. They will lie and say they did! Myself or my husband have had to return to the dealership after every oil change for something that was not done. The only reason he returned this week was to get the free oil change he was given from the previous mishaps, and of course they tried to pretend they didnt know it was supposed to be free. Will not return to this location under any circumstances. They should consider closing for a few weeks to train all staff to properly perform their duties.

This dealership lies, jacks up your interest, (unless you know what you are doing and stop them in their tracks and they fix it), then lies again to your face. I bought my car there, but not without stopping some of the cheating and stealing, and no matter how high you go, there is not an honest one in the bunch. Then you write a review that gets deleted so they can keep their scores high. But is there a regional manager, president, owner to help? Nope. The owner will answer your review, make you feel as if you found a good person that will help...but not actually contact you. Just keep screen shotting the bad reviews for the case, before they disappear.

Vickie casteneda the service she was excellent help and excellent customer service skills she puts all of her efforts to make the customer get this car service in a timely manner this why i.kerp going back to get my car service because of Vickie

My experience at this dealership was not quite what I expected after having drove an hour to get there. I must say that the salesperson I was working with, Jamaal Williams, was very kind and honest. I have no complaints about him. However, during negotiation, management refused to meet my needs or negotiate fairly. Ultimately, I left the dealership and found another that was willing to negotiate fairly and meet my needs.

Paid for the car on 02/02/21 just got the plates today 03/29/21 had to drive 120 miles round trip to het them had no inspiration sticker it i ask a sales men there about that he said each city has a sticker so it would be hard for them to jave all of them for every town when i told him it wad a state inspection he just said the same thing wont be doing anymore business with them

Freddie was awesome in selling me my first car!!!

IF i COULD GIVE A NEGATIVE REVIEW I WOULD GIVE THEM -5. FIRST OF ALL, I WAS APPROVED TO PURCHASE THROUGH MY BANK, (WITH WHICH I ALREADY HAD A CAR LOAN), TO TRADE IN MY CAR FOR A NEW ONE. I CALLED AHEAD AND DISCUSSED THE PROCESS AND THE FACT THAT I HAD ALREADY SPOKEN WITH MY BANK AND THE CREDIT BUREAUS ABOUT THE PURCHASE. I WAS ADVISED BY ALL THAT I COULD REFUSE OTHER CREDIT CHECKS AS I WAS ALREADY APPROVED. I WAS GIVEN THE EXACT INTEREST RATE AND PAYMENT BEFORE ENTERING THIS LOCATION. THEN DURING THE PROCESS I WAS GIVEN AN AMOUNT AND PAYMENT THAT REFLECTED MORE THAN 6 POINTS INCREASE IN MY INTEREST RATE. I LOOKED AT THE PAPERWORK, DID THE MATH AND ADVISED THE SALES WOMAN THAT THAT WAS NO WHERE NEAR THE INTEREST THAT I HAD BEEN APPROVED FOR. SHE WENT BACK IN, CAME BACK WITH THE CORRECT NUMBERS AND I ACCEPTED. THEN ABOUT 2 WEEKS LATER I BEGAN RECEIVING DECLINED CREDIT OFFERS FROM OTHER BANKS, (THAT I DO NOT, NOT WILL EVER DO BUSINESS WITH). I CALLED TO ADVISE OF THE MISTAKE AND THEY REFUSED TO FIX THE SITUATION. PLEASE WATCH YOUR BACK WHEN ENTERING THIS BUSINESS AND KNOW YOUR NUMBERS BEFORE YOU ENTER. THEY WILL TRY TO GET MORE MONEY OUT OF YOU IF THEY THINK THEY CAN, AND THEY WILL NOT HESITATE TO DO THINGS BEHIND YOUR BACK EVEN AFTER DISCUSSING EVERYTHING WITH YOU. I NOW HAVE TO PAY MY ATTORNEY TO TAKE CARE OF THESE SHYSTERS.

Paul will get you straight. Go see the man with the plan :)

The manager keeps lying about paying off my old vehicle that I traded in. It’s been over 30 days and it is still not paid off - ruining my credit. The new car needs an alignment and I have only had it a little over a month. I bet they aren’t going to pay for that

**BUYERS BEWARE** Ray Brandt Kia is extremely shady and will do anything to get over. HORRIBLE EXPERIENCE EVER!! I found a used Rogue online and was told the price couldnt be lowered. The next day before finalizing the purchase I saw the price was reduced online. The sales lady, Ursala, acted like the price drop wasnt a big deal and still wouldnt take anything off, or even honor the new reduced price. Its insane to think Ill willingly pay a higher price than what anyone else will pay. ABSOLUTELY NOT! I know never trust a salesperson, but these guys are cutthroat, and they dont even care. Save your time and go elsewhere. Wish I could give a negative star to rate them.

I went in for a recall. Everything went as promised, a very good experience.

The buying process of a car should not be pressured. Especially if you’re going to spend $50,000 on a new sports car. In this present economic situation you would think that the dealership would cater to customer service better. The only car that was available was a used RWD version of what I want to buy new. When asked, “Would I be able to test drive it?” The response was, “Only if your going to buy it, the only way we are gonna let people test drive vehicles right now is if they are serious buyers.” WOW! I’m not some kid. I am a professional in my career, and to be told the only way you can test drive the vehicle is if you are going to purchase it is not only ridiculous, it’s unprofessional.

Trash!!!! Was told on the 17th to drop my car off on the 24th..Dropped my car off on Friday the 23rd supposed to be work on Saturday morning the 24th..get a phone call at 2:38pm that I could go pick up a rental from the closed rental car place HA...this is unacceptable what am I supposed to do about transportation..

Never thought Id be walking out so pleased with a car buying experience. The only thing the staff wanted to do (besides sell me a car, of course) is help me to the best of their ability. My scheduled salesperson was busy with another customer at the time I walked in and I seamlessly got another salesperson to help me and they did a killer job! They really bent over backwards to give me the best car for my money and the best deal possible. Thanks, Al!

Going to Ray Brandt Kia in Harvey was the best decision Ive made in a long time. The staff made sure I had a short, smooth, and warm experience. Mario was my salesman and he does everything in his power to make sure you leave with a car. Herb was awesome as well. He has to be the hardest working finance guy in the world. Would recommend this place 100%! They make it happen!

I went to the Service Department at Ray Brandt Kia after the sensors on my tires indicated my tires all had different air pressures and also a warning to check both the right headlight and brake light.In less than 40 minutes, the tech had corrected the tire pressure issue, determined that a connection was loose on my headlight and the bulb was blown on the brake light.As always, I received a detailed report of everything that was done and was on my way.Ray Brandt Kia always provides courteous, professional and fast service with a smile.

I usually do not like dealerships at all due to how many times I have not been taken care of well, overcharged and other issues. Here though the service was amazing!! Prompt honest and very kind. Gabriel was the one that helped us out and was very good at getting everything done and communicating well! Thank you!

Let me tell you guys about my 5 stars experience. Best deal ever. They worked with me and my daughter (her first vehicle). Mr Nate Pulley, one of the best. Because of him is that I am giving the best rating possible. He narrowed down til my daughter was completely satisfied with the vehicle. If you need a car, truck, van, he is the right person to see. You wont be disappointed.

I visited the dealership on 7/07/2020. The salesman who I was originally supposed to see was with a customer, so I was assigned this sweet nice lady by the name of Mrs. Ursula. I check out a 2015 kia Sorrento asking price $9600. Test drove the vehicle and found a few problems, which was understandable. But the problem come in when I made a offer for the vehicle. The used car manager was so unprofessional, he literally said if I wanted the car the price was firm and their was no negotiating. So when they come with the paper work for the total price of the vehicle;the total price had almost $2400 in taxes bringing the vehicle 2 $12007.00.So Im going threw the paperwork Im asking Mrs. Ursula was this and that. And she replyed: thats what the manager came up with. It was a $900 service charge, $1000 in TTL,and some other strange charges. Never I heard that you cant buy a car and pay your taxes somewhere else. I was told I couldnt leave the lot with the vehicle unless I paid the taxes there,I couldnt register the car somewhere else. On their website it states that doc fees are $200 but in the paperwork they handed me was for $390.So now I wanted 2 talk with the manager and his word were if Im not buying he was not talking to me. In fact he paged Mrs. Ursula and asked her to come get her customer and escort me out.

Good service

Keith and Ursula were awesome people to work with. Quick and eager to get us into a new car. Not pushy car salesmen at all. Will definitely be back.

I just finished telling co-workers about the great customers service I experienced at KIA and minutes later KIA sent me request for a review. What irony.Yesterday I couldnt believe it when I looked out the window, of the dealership, and this shiny car; that looked like mine WAS MINE . It was confirmed when I saw my grandchilds car seat. They cleaned my car after changing ONE TIRE! Besides that, right from my initial introduction to this dealership, I experienced nothing but kindness and professionalism. Great job KIA staff!! Truly, hats off to ya...

Their commitment to customer satisfaction is unprecedented! The service department went above and beyond, a great big thank you to Jason and Dominic for all of their hard work, you made me a customer for life. My next Kia will definitely be from Ray Brandt!!!

Great experience buying a car! Alfred Moran had exceptional knowledge about the cars and purchasing process, and Harold Cochran was extremely efficient and thorough with the paperwork. Overall positive experience with a reputable dealership!

Vicky did a great job, and was very on hands, You all have good service, I use to go to The KIA place in Kenner but I stopped because there service is terrible there too slow, This is not the case with The KIA on the Westbank keep up the good work.

Had a fantastic experience. Amanda was more than helpful through the entire process and made everything easy. This is the first time in my experience that buying a car was not a complete headache. Ill definitely be back there in the future.

Great experience!

Wow, what a great experience! I brought my Kia in to have a check engine light diagnosed and was met within a minute of pulling up to the service bay. Turns out I needed a part ordered so they told me exactly when it would come in. Sure enough, Tuesday morning they give me a call and I had an appointment to have my car repaired. At the appointment, I was again met as Im pulling up. My car was repaired within 30 minutes while I enjoyed a free cup of coffee and a donut. My car was still under warranty so the whole thing cost nothing. The best part? They washed my car before they brought it out to me. These guys have my business from now on, Killin it on the Westbank.

I love my new Kia Soul! The sales people at Ray Brandt Kia on the Westbank Expressway are wonderful. The service center has the nicest people working there. Ive had to bring it in for regular oil changes and that service is also convenient and friendly. I absolutely would refer anyone to this dealership! Its always a pleasure to deal with them. Go get your new Kia there and see what Im talking about!

They were super helpful. They explained everything sufficiently. They found the perfect price for me. Everybody was super nice and I am very happy with my purchase. I would definitely recommend Ray Brandt Kia to others and I will.

Vito was friendly and attentive to our needs. He worked with us to not only get us rolling in a new car for us but also to come in under the price of the loan I was able to secure. If you go ask for Vito. As for the finance department they are very patient and pause to explain all of the information especially to first time buyers like myself. Great experience and proud new car owner!

Great experience with Ray Brandt Kia! My sales agent, Vito, was knowledgeable and patient with my choice to think about my purchase a few days without bugging or pressuring me. My finance guy, Bryan, went above and beyond the call of duty to get me a great rate. My compliments to the sales manager, Taylor, and the finance manager for their assistance too as well as having good people.

Jason was very courteous & informative. He made me feel comfortable & confident that my issues would be taken care of. The shuttle to work was greatly appreciated & Pappa drove with my Safety in mind. Thank you Ray Brandt Kia!

The service I received at Ray Brandt Kia this morning was very fast and professional. The Service Advisor Jason Pesses was very thorough and professional. He has been the service advisor for My Kia every since I purchased it in 2014 he has always been very courteous and kind and did a very complete job. Thank you Ray Brandt Kia for such great service.

Terrible Experience.I have no idea who this individual was who took over our appointment from Christine due to a last minute emergency. Whoever it was, he lost Brandt the sale. He literally could care less from the moment he begun speaking to us and frankly, if he would have just listened to our questions instead of supplying us with nonsense that we didn’t need (or wasn’t true) we would have driven that Soul off the lot same day. Maybe because he was covering for someone else and didn’t get the commission?So let’s straighten it out here. The idea of your insistence that our previous credit inquiry submitted through the Ray Brandt site was not real and that we had to fill all the same paperwork again was garbage. The initial pull caused a dock of 2 points and we were not going to submit to a second hard pull before you could answer questions about simple costs that could have been figured out from the initial pull in your system. Then... you went to, “well, just write your first and last name on the page...” Sure, fine, we will write it down so you can search it in your system. Then... “well, now the rest of the page, too...” Were we being punk’d? Then the next thing a breath after we say no is, “now we need to take you for a test drive of a Soul.” We tell him we have driven Souls before, we aren’t interested in going further until we know what APR we are looking at. We explain that it isn’t the only dealership that we were looking at and ultimately whoever gave us the best rate was who we would work with. Then this whole story about how the process can’t start until we go for a test drive. This is going nowhere so we ask him if we can just talk to the finance guy, we drove out specifically to look at a particular edition Soul at this dealership and we are ready to talk money.“Say man, you don’t wanna work with me?”Us, “we want to know what our interest rate will be. Period. If you can’t do that, we can leave, it’s not a problem but you’re wasting our time with all of this extra.”He walks away for 5 minutes, walks outside and writes something on his hand. Walks back in and shows it to the finance guy while muttering. When he comes back he has a paper, “here you go, this is what it will be.”It’s a sheet of paper with the price of the Soul. We looked at the price before we arrived to look at this specific Kia Soul. We drove from New Orleans to buy this particular Soul. What the hell was up with this dude?! We left, went across the expressway and concluded our business within the hour. Amazing what LISTENING and not attempting to run this sleezy, used car salesman act can do for sales. We wanted the edition at Ray Brandt but we are happy with the same year and a slightly different model from across the street. They got to business without double hard pulls. They gave us our options succinctly and without ambiguity.TLDR: Ray Brandt Kia does a pull online. They won’t tell you your APR until you come in person. Then they want to run it again. Why? To check with other lenders to see if they can find a more advantageous rate for themselves. I can’t imagine if we went further in the process with them, we didn’t get to where they tried to sell the extended warranty and sneak us into financing our gap insurance. It was like walking onto the set of a bad movie. No way.

My car was at the dealership for 5 months waiting on a replacement engine after mine seizes without reason at 56k miles (not even 6 years old). The main service person Jason was nice to deal with, but since I’ve gotten my car back I’ve had to bring it in twice because it wouldn’t start. The first was less than a month after I got it back. The technician supposedly replaced the starter fuse switch and sent me on my way (after I waited an hour for him to get back from lunch). Not even 2 months later, I’ve had to have the car towed back to the dealership for what seems to be the issue they supposedly fixed back in November. Overall, I’m not happy with any of it, but Jason P. Was always nice to deal with

Omg I just received the greatest service EVER while purchasing my new car. Christine is an excellent wells woman who made me comfortable for the entire purchasing process. Thanks guys I love my brand new 2019 Kia Optimum!!!

Harold in Finance was very understanding and helpful in helping me get all my paperwork complete and got me into a new vehicle. Ursula was also friendly and worked with me to get the best deal possible finding me my dream car in another state. Thanks a million times!!

Had the best experience. Paul Peterson is awesome. He absolutely is outgoing, friendly & informative. He knows how to sell a vehicle thats for sure! Brian Stuckey is a very caring person & very helpful He made sure I was a satisfied customer. That you guys for a wonderful experience!!!

It was fast service, in and out in no time. I like it because they wash car they service. There waiting room enjoyable they had coffee, water and donuts. They were very helpful and courteous a pleasure to work with. I will bring my car back there anytime.Luana

I thought the experience was great. Kia got me in right away. They obtain my parts from another location to make sure my car get service. Unlike Premier Kia, they wanted me to take an appointment Thursday without knowing my problem or if they had the parts.I thank Ray Brandt Kia for outstanding service

Went in for service with a radio issue. Service advisor Jason P. could have easily made this an expensive problem. Instead, he was able to fix the problem within a minute at no charge. This is typical of the GREAT service @ Ray Brandt KIA from my experience. Service appointments are much quicker than @ a Kenner dealership I could mention.

We all know car dealerships are less than truthful but when we walk in with 1 question to start things off and it is answered yes only to find out it was a no it can be hard to trust dealers. We ended up leaving on a Friday night that we were good on sale, drove the vehicle for the weekend and got a call Monday night stating the deal has to be re-evaluated. After confirming with our salesman a trade in of a truck and RV was good to sign paperwork which we did only to find out our salesman had no idea how to trade an RV. Then after getting the numbers a little bit more solidified we were kept waiting for 3 hours while the high manager; Ray Brandt himself did not approve of our deal and we walked away with nothing. The entire process was not normal which we understood but the fact of how much we were strung along was beyond ridiculous. Stay away if you want even a little of a fair deal.

We just bought an suv and our experience was excellent. Our sales person Amanda was awesome. She made us feel like we were buying a car from a close friend. She answered all of our questions and made the whole experience less stressful. I highly recommend this dealership.

Our sales person Ursula was awesome. She was very helpful in putting me in the right vehicle for the right price. Ryan the finance person worked wonders to put us in the right budget. I recommend anyone to go to ray Brandt for the best experience

Mr. Peterson greeted us with open arms and a warm smile. The staff at Kia was very friendly. Mr. Perterson was very knowledgeable about what to do and took great care of us. At end we felt like we were part of the family. At the end of the day, were glad to be a part of the Kia family. Thanks Guys

Everything went well ! I told the gentleman that was helping me that the last time I was there I was missing a bolt on my tire he said he would take care of it but I even told him I would pay for it but I still didnt get one! Kind of made me mad because I didnt think I would have to ask if it was taken care of so I left and check when I got home so I guess I will have to go back when I have time to get it! Other than that no complaints!

This was so easy and quick! Ursula as usual was very helpful in my purchase. Thanks for lowering my interest rate and giving me so much more for my money!

Mr. Jim was friendly and he made the experience easy and painless. The rental he offered to Ray Brandt Nissan made me want to trade in my Kia for the Nissan Rogue. I will be recommending the Ray Brandt Collision Center two others who needs body work in the future

We have bought many cars and by far this was the best experience we have every had buying a Car! Everyone working together and 0 stress. Thank you! Mr. Don, Jeremy and Ryan you guys are the best!!! Highly recommend Ray Brandt Kia! We love our New Car!

Very friendly staff. They got me in and out of service fairly quickly, and were patient with all my questions. Im new to the state, and Bryant was kind enough to offer suggestions and give me contact names/numbers for other things I needed to get done to my car. Hes saved me $80 so far by just taking the time to do that.

Experience was okay. I knew what I wanted when I walked through the door and I let them bargain me into buying something else. Not completely thrilled with my purchase, so my business will go back to Nissan next time.

I got a flat and the tow truck was over an hour and a half late the service department was nice enough to stay later for me so that they can repair my tire and get me moving again it took less than an hour for your guys to get me in and get me out and on my way I would greatly appreciate it every time I go to a Kia dealership its nothing but a great experience friendly and helpful people

Always do my oil services and updates at Ray Brandt Kia dealership and is well pleased every time. They also wash my car for free each time can’t ask for more! I recommend them for all your car needs anytime!👍

I had done much of the preliminary research on the vehicle I wanted. Ursula and Corey made the rest of the process seamless. They even came and picked me up and brought me to Ray Brandt so I could drive home in my new (pre-owned) Kia Soul.Thanks guys!!

Corey Hicks was my salesman. Did he work hard to get me into a car! Loving my 2019 Optima. The whole experience was far less painful than the usual. Thanks Corey and Ray Brandt Kia!

Sold me a car and only changed the oil and didn’t flush the other fluids out and put new fluids in heater only works on driver side car need struts and probably some more things so I have to get it done out of pocket I wouldn’t recommend this place at all!!! All kind of things are wrong with this car and I tried reaching out to someone I left my name and number and nobody return my call at all the warranty they gave me is not worth it! By the way I only had this car 3 months!

I always enjoy my experience when getting my car serviced. Being able to schedule appointments online makes it easy and helps me stay on top of my car in tip-top shape. Everyone that I have come across during my visits have been friendly and helpful.

I dropped my car off today at 8:00am no one called me to let me know what was wrong with it or even to give me an update. I have work tommorow and I have no idea what’s going on with my car now I have to call off work because I have no ride!! Please try to inform your customers of what is going on with their car before you close the service area down. It will help out a lot instead of leaving me unaware of what is going on .

Bryant Duvernay provided excellent support in my car-buying process. I had a limited list of what I needed, and Bryant made sure I received just what I asked for and was respectful of not trying to pull me in a direction I did not choose to go. That is my kind of salesman...one who understands his customer and guides them to the purchase which is best for them. Johnny in finance was also excellent in his part of the process. Both are very personable and represent Ray Brandt and Kia well.

Christine, Jeremy, and Vladimir were amazing! They went the extra mile to get me in the car I wanted at a price I was happy with and were friendly and no-pressure all the way. I have been telling everyone to see Christine for their next car purchase. Buying at Ray Brandt Kia was an excellent choice!

Came in last year for my first vehicle, I was looking around with my family... Mr.Davon was the first person to assist me. This young man was able to assist me and my familys he was very knowledgeable, polite, and very professional. I ended up purchasing two vehicles that day. I recommend this young man because he made sure I purchased what I really wanted. This is me saying Thank You to him and the Entire Staff for my experience and treatment.

Every time I bring my vehicle to Ray Brandt Kia, they always provide me with outstanding service. Today I neeed an oil change, so my husband took it over to them. They treated like a VIP and they vacuumed our car. They also offered free snacks to all who was waiting on vehicles. AWESOME JOB GUYS! KEEP UP THE GOOD WORK!!!!☺☺

Wish I went to Kia earlier. Very satisfied with my purchase. Nick, our salesman made us feel comfortable and answered all our questions. Cal, the finace guy was welcoming and explained everything. I will definitely be sending family and friends here.

Im very pleased with the quality of service provided at Ray Brandt Kia. The employees are professional and courteous. They have done a good job of adding to the amenities and overall comfort of the waiting lounge over the years. I recommend this Location for any possible needs for your car.

They do make it easy....go see for yourself...

Celeste was very nice and helpful. Great service and great deals. Definitely recommend this dealership and will be returning for future cars.