Great customer service, very helpful, no waiting, instead of pointing over there. The rep actually walked me from the customer service center over to the Appliances, the rep there was able to pull my order took him about 8 min. Handed me the repair receipt then told me about the amazing savings by purchasing additional warranty on all my future purchases. You have great people there keep up the good work. Ill be back for Christmas shopping you have everything my family wants. Thanks Best Buy.

Ordered using their curbside pick up. The process was very easy. Received the part within 5 minutes. I recommend this ordering method.

If you are going to order something from this Best Buy just get it delivered to your home because trying to get a sales associate to assist is an act in futility. I went in the store knowing exactly what I wanted. I just needed someone to open the locked display and hand me my item to take to a register. Unfortunately that was too much to ask. I asked several associates to assist me but they were all too busy. After waiting for over 10 minutes I took off my coat and to my surprised a sales associated finally came over to ask me what I needed once he saw my low cut top. He handed me my item and rang me up and I was out the door 5 minutes later. All I can say is Best Buy I am truly disappointed by the whole experience.

The cashier was very nice. She was perfect making sure the counter were clean everytime a customer would come up to pay. But the Workers on the floor need to know more about the products they are selling and stop relying on their phones. And one of the Workers there made me feel dumb. Maybe he looked at me once thought I wasnt going to buy something was totally rude about not being able to help me so I ended up going to office depot to buy the item!

Absolutely terrible service. Ordered a washer and dryer on 10/10/21 and scheduled delivery for 10/16/21. Delivery guys said I needed to replace my plumbing valves (before installing the new units) so I paid $350 to replace them that day and scheduled a 2nd delivery attempt for 10/23/21 between 7am-11am. I received multiple text and email confirmations throughout the week and even the night before on 10/22/21. Then this morning 10/23/21 (day of scheduled delivery) at 7:24am I receive an email confirming a 7:40am ETA, nobody showed up to my house, nobody knocked on my door, nobody rang my Ring doorbell, I received no phone calls, I even checked my house cameras. Then at 9:33am I get a text message to schedule my appointment. Ive been downstairs waiting since 6:45am, Im livid. I call the delivery number hotline and was told that there was a computer error system glitch with my appointment and they want to reschedule a 3rd attempt. Im told they can come 10/30/21 but only to deliver my washer and dryer, but that theyll have to come back on 11/6/21 to install them! Just for the record, I paid for the new washer and dryer units to be installed and my old units to be hauled away on the same day. I will be out of town 11/6-11/7 weekend. Ive asked to speak to a supervisor was placed on hold for 1 hour and 39 minutes before being hung up on while waiting (I let the agent know I was extremely unhappy, but never raised my voice and remained professional since I know he had nothing to do with my delivery), I was never able to speak to a supervisor. This is unacceptable, horrible service. Next time I need ANYTHING, I will NOT consider Best Buy.

Got a mini voice activated recorder. Miguel Medina helped me out. Long story short, that young man was Awesome! He was patient with me. He took the time to compare Three recorders so I could pick the one best suited for my needs! I had to give him props to his manager, Maria before leaving. She was very nice as well. Ive got an electronic team now!😁 Gotta do business with them again!!!

Good employees, some display products (headphones) seem to have rough use but I believe that blame goes to the customers within the store. As long as you buy sealed products then your experience should be great.

ABSOLUTELY LOVE THIS PLACE.... Still a spot with the best burger combo for the $.... Whole menu is good. Super good food and at a reasonable price... I love this lil gem in Hawthorne.

Best buy was in an awkward location, no one greeted me, so I was lost & didnt know where to go. I found my spot & wen for a pick up. It went smooth & quick. & the customer service at pick up was awesome

I love to shop at this stores to see the latest in Electronic and kitchens appliances

Store visit went smoothly great customer service.

Went in to buy an I - tunes card. The company has discontinued the I - tune card, and now sell Apple cards with I - tunes. Bunch of B.S.!!

This Best Buy is better than the one we just visited. We were able to walk directly to a register and tell the sales person what we wanted to buy. It took the sales guy more than 10 minutes to locate the laptop we wanted to buy.

Awesome selection! Way better than most in the area. Would definitely recommend this store over any other!

Overall satisfied with the customer serviceAll the staff here were friendly and helpfulThe people have a keen eye on what goes on in there surrounding area and are very nice.

Stopped at this store to purchase an Ipad mini. They where sold out, but the 🍏 apple worker was super cool. He would have had a sale if the product was in stock.

Wow. !!!! Security guard. Just. Looking at me. And walking. Around where I was. Looking for bluetooth speakers., But. Sales people. Really professional asking if I need help

Most devices on display are mass models, you can check out the actual software. Disappointing since thats most of the point of going to a physical store.

I came in to Buy a Laptop. Jose (Torrez?) was very helpful and knowledgeable. He took time to go to the back to check the various laptops I had in mind to buy. He is very patient and answered all my questions. I ended up buying a laptop and Ill definitely refer my friends to come into this location :)

The associate helped me find the correct charger for my wifes phone in 2 minutes. Terrific!

This is the nicest Best Buy I have ever been to. I normally wouldnt write a review of a corporate store, however, my experience here was beyond the bounds of normal. I came in here looking for a WiFi extender to help with coverage drops in the back of my house. An associate named Michael helped me with my situation and steered me towards a more effective solution. He was friendly, knowledgeable, charismatic, and gave one of the best sales pitches I have ever heard in my life. On top of this, everyone else we spoke too in the store was also very friendly. This is a store I would actually want to spend my time at.P.S. router works great.

Deaf cashier was clear on being hard of hearing and had a whiteboard for me to write on, very friendly and helpful. I appreciate businesses that make accomodations for their staff.

This place is my favorite go to when buy electronics and appliances. It has a huge parking. Employees have always been nice with me when I have gone so no complaints here

Very little actually in stocks. They wanted to order the stuff I wanted on their website. Stocking levels online dont reflect whats actually in stores

Loved this location! From the moment I walked in I was greeted and treated very kindly also the guy at the TV department was so helpful and niceReally appreciate the customer service if I could give 10 stars I would

Ive spent a lot of dough here so it must be a great place. Folks are very nice and helpful. Well organized during this Covid-19 quarantine.

Service was great and quick not to mention very stupendous in answering all my questions accordingly....So from Me to All of You @BestBuyThank you for yall have no idea how much you have help clear with just this purchaseThank you < 3 3

Love the ability to order online and pick up.staff very friendly and professional.

Dawn was extremely helpful took her time with us even though it was busy.The only reason why I gave them a 4 stat is because there was only two of them working the computer department and there were people waitingBut over all Im very happy with her serviceThanks Dawn(Such a nice lady)

Pick up a TV for my aunt with no problem side curve pick up

Got my new 2021 Sony master class TVs, wished to get a Sonos Arc but nobody has them. My experience and service I received was amazing.

Michael, The Sales Representative In The Cellphone Department, Is An Tremendous Asset To This Store. Hes Knowledgeable, Personable & Funny! He Helped Me With A Virus Scam Problem In Less Than 10 Minutes. GIVE HIM A RAISE!!!📱👍👍💵

I was very pleased with their level of customer service & Javier, was the best! Javier & the store manager help me exchange a new TV that had pass the return or exchange date with no problem. By the way Bestbuy thats a terrible policy!!!

Quick in and out to pay my bill. Pretty cahier very friendly with happy eyes.

Drive up is quick. The employee was thorough, but didn’t appear friendly, not worth knocking of a star though. Overall positive experience

Cleanest Best Buy Ive ever been in.

Went in looking for a printer. Had questions. Some did not have prices. No floor rep around to ask. Went to Costco, got help and bought what I needed. Best Buy needs a solution to helping customers on the floor.

Very helpful staff who are very mindful about cleaning their stations after each customer. Additionally the cashier took the time to help locate a extension I needed for an HDMI to Display port. Great store.

The staff is very good and helpful .I had a little trouble with my purchase but they helped me solve it .

Out of all the Best Buy stores Ive been to, this one is the best. Service is always good and employees in all departments seem to know what theyre talking about. Other Best Buys Ive been to customer service is always horrible. No matter where I am in Southern California, I will travel to this one to get what I need.

I got the ink replacement very fast, with the Customer service help, thanks.

Very well organized Im very clean.

Good costumer service. And they do have what you need. Nice

It was very packed.Overall a good ecperience

Great experience but computer sales guy was very busy until Kyle came along, he was very helpful.

The place was clean and the workers were very helpful.

Cant beat it. If you have the money get it from here instead of Craigslist. Return items with minimal questioning.

This is not the closest location for me, but it is my preferred store. Friendly and professional especially in this Pandemic experience. Jose answered all my questions about the HP Chrome Book vs another unit with ease and knowledge. Thank you Jose for your excellent care.

I loved Best buys selection of Bluetooth speakers, and big screen televisions.

They have all electronics accessories possible

This is my Best Buy store. Love it! Great customer service very nice store.

Spoke with Danny and he was very kind and able to help me with my return when other best buys specify the one in El segundo wasnt able to. I will bring my business to this best buy instead of El Segundo from now on.

Staff were amazing, so helpful and informative of displayed products.Store was organized, clean and wide variety of products.

This is pretty much the best Best Buy for miles. I’ll drive further to this location because the staff is better and more helpful.

Been going here for years, staff is very friendly to me and willing to help.

Ah omg love you all people from all the world cause everybody came from same origen please i want to know about my little to sons

Customers Service was the bestMichael was extremely helpful knowledgeOf knowing his Department I brought a 10 sheet cross cut shredder Thank UMs.D patton

Unusually good service for a Best Buy I must say.

Sanjay and the guys at Best Buy were excellent. If you are struggling with decisions they will help you make the best one.

You can always find good deals in their clearance section.

Booooooo....went to get Dr beats, but after purchasing them..I found out they only offer a 15 day return policy and then after that you go through a 3rd party person. No thanks Ill pass..Amazon her I come

I give it a 3 because it seems like every time I visit theres always hardly anything in-stock. Curbside is great though and customer care guy was nice in exchanging some earphones that didnt work.

Door Greeter/ security very helpful, sad to say hes the only guy to help me, well it was 2 guys at the door

Great store layout. Excellent customer service. Great way to buy things on payment plans.

GOOD EMPLOYEES THAT WORK THERE EVERYTIME I GO THEY ARE REALLY HELPFUL TO ME ☺️

They usually dont have displayed items, you may have to wait a while to get them on order. customer service not so great either, wsit times are too long as well. But overall. they have the best products, pickup is efficient, large shopping space and easy checkout.

Best Buy has great Merchandise..I LOVED IT!!!

Easy to get in and out of fast and be on your way.

Best service Javier helped alot with our new tv great guy 👍👍👍👍

Poor customer service. Salesman very poor people skills. Wont to cut up my card

Picked up a few games within the last year and the store pickup section definitely makes it easy. Curbside pick up is also great but can be a long wait if too many plan to use it.Good selection of electronics. Have become better when purchasing video games and consoles with pre orders available and free upgrades or promotions like steelbook added to existing orders for free.

WOW! I love the revamped Best Buy. It is a esthetically pleasing. The service was great also.

Useless warranty on products. They dont honor their warranty. Its painful recalling the pain and stress i went through returning a refrigerator that failed in less than three weeks of purchasing it. It was a hell of an experience!

I bought everything I needed. And I checked out what Im going to buy in a couple of days. Quality is good. Customer service in the store is great.

Matched their price, on a great item,Vizio 5.1 speaker got 40 percent off....

If you are looking for professional service then you go to best- buy

Friendly and helpful staff.

Not the biggest location but kudos to the staff and people that work there they really go out of their way to help their people being in Best Buys the service here is a little better than average and I think the other stores can model and copy what these guys are doing here

I love the place I buy my big screen 70

Employees were helpful and I got in and out quickly

I ran up there to pick up my Sennheiser Momentum 2 earbuds. They only had one left at the time. Also they had on display my next wanted toy is the HP Spectre 2 in 1. This Best Buy in particular because Ive experienced looking online & seeing its in stock. But get there & its sold out. But its still labeled as stocked on line. That is so disappointing to me. Keeping up with inventory & displaying popular tech makes me very happy.

The workers were very kind to me. They took their time to explain how my new lap top worked

I bought some that shows in internet and it was not what I need it

I was able to purchase the item I wanted at a decent price. My online experience was great! Easy to navigate, user friendly and quick!

Customer service is good thats why we go and pay the bill

Awesome place, amazing customer service

Always happy to shop here.

The people who work there and the products

Great price and quick in and out of the st6

Ordered a tv online. They delivered as scheduled. We had purchased a tv stand that was not needed and we took it back to the store and got an immediate refund. Everyone was very friendly and efficient!

Hard to find a sales person at the El Segundo store.

Sold me a defective tablet. Really its Samsung defective tablet. But Best Buy options were very limited.

Online order pickup... In and out in a flash, with a friendly smile from the associate.

They usually have what i need and competitive prices for a retail store

I am very disappointed in the service provided by Michelle at Best Buy Hawthorne. I purchased a TV during Black Friday and due to pick up today per the website. After not receiving a call or update, I called the store directly. It took 45 minutes to finally get a hold of someone which was Michelle. Unfortunately, she was not very helpful and I asked her to speak with a manager to get an update on my order. She placed me on hold and never came back on the line. I waited an additional 35 minutes on hold and finally disconnected as no one ever bothered to pick up and help. I understand and work during this pandemic but this is just bad service for a customer that spends thousands yearly at Best Buy. I will be reaching out to the next level manager as all I want is the TV I paid $2k+ over a week ago. I would leave zero stars if able too.

I had purchased a TV on line for store pick up but unfortunately they were understaffed and never got around to my order. Understandably enough to say, it was black friday but on line orders are placed in order to avoid the long lines and waiting period. I decided to wait in line and ask for my order which to my surprise resulted in a disappointment. The TV I had purchased and got charged for was out of stock and I was told that it would be available until 3-4 days later. My overall experience was unpleasant and I simply think that this particular store should make it a point to hire people who will specifically work with on line orders and processing them accurately by communicating with the inventory department to avoid something happening to others as it happened to me.

Open box = used for 2 weeks and returned. That doesnt seem right but thats the policy

I want a different one thing and its still wrapped helped me so much and Im buying three things that I needed. Best Buy has the best electronic experts I think so

Very easy to purchase online. The pick up was even easier. The Employees were Very Nice and Helpful. The wait was not long at all.

Very friendly service from the geek squad.