I went in to the store on Monday to purchase chicken feed, and they only had 2 bags in stock. Those store manager offered/insisted to order in more for me, and I let her know that I lived an hour away and would be back this weekend. On Tuesday, I called the store and asked them to put 4 bags of game bird feed on hold also, and they got my name and said they were holding them. Tonight, my brother was in town and went to pickup the items and had a horrible experience. The store manager was very rude to him, acted like she had no idea what was going on, and told him they were too busy to check in the back. She finally told him hed have to come back tomorrow because she couldnt deal with it. Had I known that the manager offering to order something would be such a hassle, I would have gone elsewhere from the start. Horrible customer service. Dont offer to do something and then act like a customer is an inconvenience.

Great staff, clean store taking all Covid precautions, and great selection of merchandise. Loved their dog wash.

Another place requiring face masks.Looks like Ill go somewhere else that is reasonable. The $350 tool box is available in Pratt. Theyre not disillusioned by a mictoscopic disease being stopped by a 200 thread count mask.Idiots.

We were greeted with a smile and the staff was very helpful as we were pricing chicks to start our backyard coop. Tami Boller walked us around to look at necessity for us to price. We had only plan on pricing but with the service we were received decided to buy.Then the other Associate helped us get the chicks and setup for a brooding box. We were very pleased with the service we received from both. Tami Boller went above and beyond to help load and secure our purchases home. We will definitely be returning for all our chicken needs.

Very nice new store. Wide variety of selection of mens, womens childrens clothing and shoes, farm and animal supplies, some home goods, tools, tires, automotive parts, gun cases, outdoor sports equipment, the list is long! A nice addition to the Hays shopping!

Friendly people. Great dog wash! Pet friendly. What’s not to like?

A good store for stuff one might need to keep your farm and pets, vehicles

Great hardware store.Lots of varieties of all kinds of treasures for home and Farm too

Lots of different items available. They have not had their official grand opening so expect more products to come in within the next few weeks.

Nice store. Didnt have what I was looking for though.

Great place to shop knowledgeable and friendly staff.

Great store and staff if I do say so myself. Come in and check it out.

Cramped, little selection, less than friendly staff, no 4-H discount....we’ll stick with Orschelns

Good value chicken coop

Very nice store.

It was ok just thought be bigger and more stuff

Very nice, but expensive.

Ecxelent Store