The two girls that were working were extremely rude. I wanted to switch my number over to a different phone and told me I wasn’t allowed to do it there, so I went to another location and had zero problems with them switching it over. Terrible customer service and talked to me like a child.

I called the store looking for information on purchasing a phone. Xeniam was friendly and educated on what we were looking for. We drove right over. She showed my husband the phone we asked about and alleviated all of our concerns. Happy with the purchase! Xeniam you have been such a blessing. We live an HR away from this store & we will make the trip to you every time in the future because of your loving spirit. Thank you so much for being a light.

I will not recommend no one to go to this store. The manager and everyone there are so rude. I called to get an estimate to switch from my current carrier and they told me they couldnt tell me over the phone that I need it to go in person. I called other store and the person who answer me in less than 5 minutes gave me a total price with tax, service fee and connection fee. Im taking my business some where else!!

I like the one in 11st main because the one next to Stater Brothers are not good to help she could help me but the one on 11st help me righ way

Good, clean and polite.

This location is thee BEST store by a long-shot. The high desert has seemingly become like the Wild Wild West, so I can only imagine what it must be like working customer service during these times. It takes a special kind of miracle worker thats for sure. Thats Judy. The store has the best selection of phones and accessories and when I purchased, have always been in stock ( im on my 6th phone btw My Bad Cher from Clueless) Which reminds me to mention... Def give the $4/month insurance a try. Getting a new phone is painless. No hustle and bustle you just go to the website put your order in and it arrives sometimes over night. For only $50.Okay ive listed enough info in my post about how amazing the company is. Back to Judy. The high desert clientele can be rough around the edges... No shame, shoot, I have done my share of being a bratty customer... I have NEVER seen Judy in a bad mood and Ive seen her deal with some pretty difficult clients. She is more than professional, she takes pride in making sure every customer no matter how difficult no matter how unapologetic after being proved wrong by thee mighty patience of time. Judy is a saint. She gives me hope in this post apocalyptic world that we live in. Judy if you are reading, I hope you in the lotto. Metro if you are reading, Judy needs a BIG like GIANT promotion.

So I went in last Thursday and purchased a Samsung galaxy a 21 phone for 200$. 3 days ago the volume on the phone stopped working, went in to make a change and low and behold metro pcs stores do not honor corporate policies. It seems it falls in the hands of the store owner. I hope if they continue this behavior and steal that kind of money from their customers that they become one of the statistics of businesses that closed and went bankrupt. Its getting old with corporate pigheads stealing from people and not honoring faulty eauipment. Thieves!You people giving a good review are insane

Was having technical issues with my phone, I went to 3 different locations and nobody was able to help me. I decided to give this place a shot and Im so grateful I did, I was greeted as soon as I entered the store by Patrick, who was very knowledgable and friendly, he was able to fix my phone and even took the time to show me how to fix it if I ever had the same issue in the future. Very happy with the service here. I highly recommended this location.

I brought a blue tooth device for warranty. The ladies helped me send the product back to the manufacturer all done in while I was in the store. They were extremely nice and told me no worries we will take care of this issue. I was satisfied with their help.

IDK how this store does but LET ME TELL YOU !! This guy drew he can move lines within minutes and have a positive attitude to all. He even explains what your looking for and what you want out of a phone. Next time i come back Im going to give him a tip for helping me and family get a great deal for 4 lines !!

Awesome customer service. Best in the high desert.

Have to say that the friendly knowledgeable staff is what keeps me coming back the after time.

I really like those guys they are really polite and really helpful they had a lot of patience for me thank you very much I really appreciate it

I love it. Best service have it 3 year

Great service friendly customer service best store in the high desert

The lady who helped me with a new phone was nice and friendly. Got a new lg phone for free

Very kind service ladies are very polite know what there doing

I have to say this location and the so called “manager” patrick is a awful human . Very disappointed with his customer service the lack of information and the way he talks to people will leave u mind blown. If you happen to go here go to the girls i wouldnt mind the wait or go to another location. Very very bad if i could give a zero i would. They need to replace him.

The women there are always so helpful

Rude soooo rude

Nice and friendly people

Great phones. Great people.

Awesome customer service

Cant even call them these othet reviews were written by friends of the employees

Great experience

Visit was good

Friendly staff.

I was not here

No good

Not as advertised

An excellent place to buy phones with the best service